I've ordered both a Necklace and Earrings from Astley Clarke and they're beautiful, I would certainly order more items in the future. Not only that delivery was as stated and arrived on time. One of... Ver mais
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Veja o que dizem as avaliações
Zoe from customer services was fantastic. She kept me updated on my order throughout the process and consistently followed up to check that everything was going smoothly. 10/10 service!
I had an unusual experience when ordering a Mothers Day gift for my wife - whereby the order was placed as the money came out of my account - but online it said there was an issue. So I got in... Ver mais
A empresa respondeu
Updated review. 1 star to 4. They completely messed up my order,.right before Christmas. But fair play, credit where credit is due. I reported the issue and within the same day they sorted... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Astley Clarke
Escrito pela empresa
Astley Clarke is a British jewellery brand with a store in the heart of Covent Garden and counters in the best department stores around the world. The jewellery is refined and yet built to last using only noble metals and natural gemstones. The brand has always been known for natural diamond pave and has recently built out the collection with lab grown diamonds in 14ct solid gold.
Relaxed and luxurious the brand focuses on timeless designs that can be worn from season to season with sustainability at the centre of what they stand for. Lockets can be personalised for free with photographs and engraving making this site a destination for jewellery gifting for those important milestones in life.
SHOP BEST SELLERS SHOP NEW IN PERSONALISE A LOCKET FOLLOW ON INSTAGRAM CONTACT CUSTOMER CAREInformações de contato
31 Monmouth Street, WC2H 9DD, London, Reino Unido
- 02077060060
- personalshopper@astleyclarke.com
- astleyclarke.com
4,5
Excelente
1 mil avaliações
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic service
Fantastic service, very understanding helpdesk and beautiful products arriving promptly and well packaged
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Hi Lewis, thank you for your lovely feedback. We’re thrilled you’re happy with our service and that your items arrived safely and beautifully packaged.
With Love,
AC x
Excellent customer service and very good quality locket
Very good quality locket. The delivery was prompt. Excellent customer service when I wanted to buy a replacement photograph.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Hi Sue and David, thank you for your review. We’re so glad you’re pleased with the quality of your locket and that our team could assist with your replacement photograph.
With Love,
AC x
Zoe was absolutely fantastic
Zoe was absolutely fantastic, very sympathetic to my situation and provided great support. I have contacted Astley Clarke regarding repurchasing some items of jewellery which have been recently stolen. The models are no longer available but Zoe very kindly provided some pictures. Also I am extremely grateful for the discount offer for the pieces on the current collection. I hope to return soon under happier circumstances! Thank you once again for your kindness and professionalism!
9 de fevereiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Thank you for your kind words, Gabriela. We’re so glad Zoe could support you and provide options during such a difficult time. We hope your next visit brings happier circumstances and look forward to welcoming you back soon.
With Love,
AC x
10 stars
Zoe has been extremely helpful in the repair of my wife's bracelet. She provided excellent communication and the process of getting the item to the repair centre a piece of cake. This level of service deserve's 10 stars and I would 100% recommend AC to anyone.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Thank you for your wonderful review! We’re thrilled Zoe could make the repair process seamless, and we really appreciate your recommendation.
With Love,
AC x
Great communication
Great communication when getting a couple of AC items repaired. Personal and professional.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Thank you for your feedback, Adam! We’re pleased to hear the repairs were handled smoothly and that our team provided a personal and professional service.
With Love,
AC x
When I explained there was a problem…
When I explained there was a problem with catch mechanism on the earrings I bought for my daughter.
They replaced them promptly.
13 de janeiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Thank you for sharing your experience! We’re delighted we could replace the earrings promptly and that you were happy with our service.
With Love,
AC x
Lovely product and customer service!
Lovely product (Locket) and great customer service!
Received the locket on-time, a few months later we had a slight issue with the clasp but this was quickly resolved and repaired, and all emails were responded to very promptly - Zoe was very helpful.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Thank you for your kind words, Leo! We’re so glad the locket and repair service met your expectations, and that Zoe could assist you along the way.
With Love,
AC x
Zoey helped me with the early delivery
Zoey helped me with the early delivery. The product is really nice and high quality
8 de fevereiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Thank you for your review! We’re pleased Zoe could help with your early delivery and that you’re happy with your purchase.
With Love,
AC x
Pretty but not practical
Having purchased a necklace locket for my wife for Christmas I was pleased to have allowed plenty of time before Christmas as the first item arrived and was missing all personalisations, engraving and photos.
The replacement arrived but the photos fall out on the first wearing. Disappointed we reached out and we were offered new photos. Unable to have a refund as it was personalised.
New having worn the necklace a few times the locket doesn't stay closed and my wife's stopped wearing it. Shame after just 2 months it's put aside.
I don't believe the quality is very good. The customer service has been plesent but I couldn't recommend them having had multiple issues and wasted my money.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Thank you for taking the time to share your experience. We’re really sorry to hear how disappointing this has been, especially as the necklace was such a special gift.
We can see that someone from our team is already in touch with you to resolve this, and we truly hope we can turn your experience around. Your feedback is very important to us as a gorwing business, and we’ll do our best to make things right.
With Love,
AC x
Amazing customer service
After purchasing a bracelet for a birthday present, there was a problem with delivery. Astley Clark could not have been more helpful and despite issues with the delivery address, they were able to make sure the present arrived in time. Would definitely recommend
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Hi Patricia, Thank you so much for your kind words! We’re delighted we could help ensure your gift arrived on time and that you had a positive experience.
With Love,
AC x
amazing customer
When we had to send back an item for repair the service was amazing. Great communication and couldn’t have been more helpful.
2 de fevereiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Thank you for sharing your experience! We’re so pleased to hear the repair process was smooth and our team could help.
With Love,
AC x
Horrible quality
Horrible quality, received it for Christmas not even two months ago, locket is already no longer closing, pictures fading. It’s really bad quality for the price would not recommend
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Thank you for taking the time to leave a review, Violette. We’re really sorry to hear how disappointing this experience has been, especially as the locket was a Christmas gift.
This certainly doesn’t sound right, and we’d really like the opportunity to look into this properly for you. Please do reach out to our customer care team at personalshopper@astleyclarke.com, and we’ll be happy to review the issue and see how we can support you further.
Thank you again for your feedback.
With Love,
AC x
Beautiful item and fantastic customer…
Beautiful item and fantastic customer services from Zoe
22 de janeiro de 2026
Resposta de Astley Clarke
Thank you so much for your lovely review! We’re thrilled to hear you’re happy with your item and the support from Zoe.
With Love,
AC x
Beware with Astley Clarke quality
Beware with Astley Clarke quality. I bought a ring ( 18ct Gold-plated Vermeil Silver Ottima Mother Of Pearl £110) in their sample sale for around half price.
After wearing the ring 3 times the stone has fallen out and subsequently disappeared, and the item is not under warranty as it was bought in a sample sale. If I’d have bought it full price it would be under warranty but still a faff to replace and fix.
The quality seemed fine on buying but obviously not worth it. Glad I bought it at half price or I’d be even more upset.
31 de janeiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Thank you for taking the time to share your feedback, Andrea. We’re really sorry to hear about your experience and understand how disappointing this must have been, particularly so soon after wearing the ring.
While sample sale pieces fall outside of our standard warranty, we’d still love the opportunity to review this with you and see if there’s anything we can do to help. Please don’t hesitate to reach out to personalshopper@astleyclarke.com and they’ll be happy to look into this further for you.
Thank you again for your feedback - we’ll be sure to pass it on internally.
With Love,
AC x
The link didn’t work .yet .
The link didn’t work .yet .. I couldn’t return yet 😱
16 de janeiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Hi Candice,
Thanks for your review and sorry to hear this. I can see that our team was in touch with you to resolve this issue, but we did not hear back.
Please do reach out to personalshopper@astleyclarke.com if you need any assistance.
With Love,
AC x
I love Astley Clarke jewellery
I love Astley Clarke jewellery.
I had an issue with a beautiful ring I bought and they replaced it and honoured their guarantee.
Zoe was very professional and helpful
I will continue to buy their lovely jewellery
29 de janeiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Thank you so much for your lovely review, Faye! We’re delighted to hear how much you love your Astley Clarke jewellery and that we were able to resolve the issue with your ring under our guarantee. We’ll be sure to pass your kind words on to Zoe.
With Love,
AC x
Really good customer service
Really good customer service. I had a faulty bracelet which was still under warranty. Customer services got back to me straight away and arranged a replacement.
13 de janeiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Thank you for taking the time to share your feedback, Margot! We’re so pleased our customer service team were able to assist quickly and arrange a replacement for your bracelet.
With Love,
AC x
Helpful and efficient
My gift was faulty and Zoe was very helpful in getting me a replacement free of charge. She was very understanding and efficient.
5 de janeiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Thank you for your kind words, Louise! We’re glad Zoe was able to help and arrange a replacement smoothly and efficiently. Your feedback means a lot to us.
With Love,
AC x
Great customer service from Zoe
Great customer service from Zoe! Thank you!
12 de janeiro de 2026
Avaliação não solicitada
Resposta de Astley Clarke
Thank you so much for your kind words, Olga! We’re delighted Zoe was able to help and really appreciate you taking the time to leave this feedback.
With Love,
AC x
Very reliable, gorgeous earrings
Very reliable, I’ve placed 3 orders directly with Astley Clarke but have had 5 pairs of earrings over the years.
The website is very user friendly and the order updates are always fast and reliable. I’ve reached out in the past to customer services and have had quick responses. Fast shipping too.
The jewellery is extremely high quality, especially the solid gold. I’d recommend Astley Clarke for anyone looking to treat themselves or someone special.
9 de dezembro de 2025
Avaliação não solicitada
Resposta de Astley Clarke
Thank you for your lovely review, Sasha! We’re so pleased to hear you’ve enjoyed your earrings over the years and that our website and customer service have been helpful. We truly appreciate your support and recommendation.
With Love,
AC x
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