Olive Dudley top runs small; wouldn’t recommend for anyone with sensory issues, as it’s very scratchy. Took double the estimated time. If the top had been 20 dollars cheaper, it would have gotten a hi... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I can’t recommend Motel Rocks highly enough! Their clothes are fantastic quality at really affordable prices, and their service is always quick and efficient. I’ve never had a single problem wit... Ver mais
A empresa respondeu
Buying jeans is never easy for a tall girl and in all honesty I was a bit nervous buying them online, but the websites size description was very clear and I ended up with no problem at all with the je... Ver mais
A empresa respondeu
i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair... Ver mais
A empresa respondeu
3,0
Bom
275 avaliações
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Super expensive returns
I am in Australia and the product had to be returned to the UK which cost me $48. This is a very expensive return. Usually there would be a return point within Australia but unfortunately not with Motelrocks. For this reason I sadly will not be purchasing through this company again.
11 de maio de 2026
Resposta da Motelrocks
Hi Belinda, I am sorry to hear that you have not been happy with the returns service - we are currently working on improving the service we are able to offer to our AU and NZ customers so that we can provide more efficient returns in the near future. I apologise for the inconvenience caused.
Motel x
Terrible Returns Process
One pair of jeans and the jumper i purchased did not fit well at all and need to be returned. The returns process is awful, information is hard to locate and you must complete a hand written returns form and hand written returns envelope. Most companies will have you print a returns label for the item with all the information included on it. Hand writing requires more work for the sender and a much larger margin for error.
Furthermore, as I am in Australia it cost me $55 to return these items, that is an unacceptable amount of money to have to pay to simply return an item.
I will not be repurchasing from Motel Rocks for this reason.
11 de maio de 2026
Resposta da Motelrocks
Hi Chloe, I am very sorry to hear that you have not been pleased with the returns service - we are currently working on making improvements to the service we are able to offer our AU and NZ customers so that we can provide a more efficient service in the near future. I apologise for the inconvenience caused.
Motel x
Measured sizing but it was still too…
Measured sizing but it was still too big. Way too expensive to return from Australia. Won't be buying again.
11 de maio de 2026
Resposta da Motelrocks
Hi JM, I am sorry to hear that you have experienced an issue with the sizing - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Jean sizing and quality, returns/exchanges
One pair of jeans wasn’t as described, the other pair of jeans does not match the sizing guides online, the sweater top has poor finishing on the inside of the top
Really frustrating that there is no exchange option for sizing and you have to pay return shipping back to the UK
11 de maio de 2026
Resposta da Motelrocks
Hi Sam, I am very sorry to hear that you have not been happy with your items - please make sure to reach out to the customer service team with these issues so that they can take a look into this further.
We are currently working on making improvements to the returns service we are able to offer to our AU and NZ customers and we will be able to provide a more efficient service in the near future, I apologise for the inconvenience caused.
Motel x
New Motel Jeans ain’t it
The picture on the website was different to the product I received. They had changed the jeans significantly but kept the advertising and everything the same so I thought I was receiving the same product I got in the past but instead I got a larger size, poor quality pair of jeans that I have had to return
30 de abril de 2026
Resposta da Motelrocks
Hi Nic, I am very sorry to hear that you have not been happy with your jeans and your feedback regarding the quality and sizing will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Resposta da Motelrocks
Hi Jude, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
The return process needs to be…
The return process needs to be improved. It’s not done online and its expensive to ship back from Australia so if you get the sizing wrong unfortunately its not worth it. I would purchase more if the return process was less expensive and simplified.
8 de maio de 2026
Resposta da Motelrocks
Hi Jennifer, I am very sorry to hear that you have not been happy with our returns service - we are currently working on improving the service we are able to offer to our AU and NZ customers and we will be able to offer more efficient returns in the near future!
Motel x
false advertisement
they photo of the pants colour is very different to in real life i’d like a new pair pls x
5 de maio de 2026
Resposta da Motelrocks
Hi Noa, I am sorry to hear that you have not been happy with your item - please reach out to the customer service team with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Motelrocks website was very easy to…
Motelrocks website was very easy to navigate.
The size guides were great. Love the jeans I brought. Delivery was fast.
30 de abril de 2026
Resposta da Motelrocks
Hi Amber, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Resposta da Motelrocks
Hi Jade, I am very sorry to hear that you have not been happy with our returns service - we are currently working on improving this for our AU and NZ customers so that we can provide a more efficient and customer friendly service in the near future! I apologise for the inconvenience caused.
Motel x
The sizing is very inconsistent
The sizing is very inconsistent. I have a pair of Motel Rocks jeans in a 32, and the new pair I ordered in 32 is much much bigger.
It is also too expensive to return to the UK
6 de maio de 2026
Resposta da Motelrocks
Hi Carol, I am sorry to hear that you have experienced a discrepancy with the sizing of your new pair of jeans - please make sure to reach out to our customer service team with some more details so that they can take a look into this for you. I apologise for the inconvenience caused.
Motel x
SO AMAZING BRO
6 de maio de 2026
Resposta da Motelrocks
Hello, thank you for your review. I am so glad to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Jean fittting
I usually like their jeans but they just fit so ugly at the bottom, they don’t sit like normal straight leg jeans they curve in at the bottom.
6 de maio de 2026
Resposta da Motelrocks
Hello, I am sorry to hear that you have been not been happy with the fit of your jeans and this feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Resposta da Motelrocks
Hi Kate, thank you for your review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
Great all round service, quick delivery loved my purchase.
Web site easy to navigate, quick delivery, loved my jumper. 100% happy
6 de maio de 2026
Resposta da Motelrocks
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Terrible return options and forced to…
Terrible return options and forced to pay $48 if I want to return
27 de abril de 2026
Resposta da Motelrocks
Hi Elle, I am sorry to hear that you have not been happy with the returns - we are currently working on improving the service for our AU and NZ customers so that we can offer a more efficient and affordable service in the near future. I apologise for the inconvenience caused.
Motel x
Took way too long and the size guide is…
Took way too long and the size guide is dumb and isnt easy to follow.
29 de abril de 2026
Resposta da Motelrocks
Hi Costa, I am sorry to hear that you have not been pleased with the delivery service or the sizing information provided - your feedback will be passed on to the relevant department. If you need any help with sizing or specific measurements please make sure to reach out to the customer service team as they will be happy to help out.
Motel x
Return policy is a joke
Return policy is a joke.
Sizing and fit has changed and everything looks horrendous.
Do not buy from here.
6 de maio de 2026
Resposta da Motelrocks
Hi Natasha, I am sorry to hear that you have not been happy with the sizing of your order. We are currently working on improving the returns service for our AU and NZ customers so that we can provide a more efficient solution in the near future - I apologise for the inconvenience caused.
Motel x
Package has gone missing
5 de maio de 2026
Resposta da Motelrocks
Hi Jemmina, I am sorry to hear that you have not been able to locate your order - the tracking shows that the parcel is available for collection. Please reach out to the customer service team if you need any help!
Motel x
Difficult to return
The items were very off colour from the website and it was a nightmare to return. If you can offer free shipping to Australia then there must be an easier and more efficient way to return unwanted items. It cost me $50 aud and I had to complete a customs declaration- none of which is disclosed on the websites return page.
5 de maio de 2026
Resposta da Motelrocks
Hi Isobel, I am sorry to hear that you have not been happy with your item or the returns service provided - we are currently working on improving the service for our AU and NZ customers so that we can offer a more efficient solution in the near future. I apologise for the inconvenience caused.
Motel x
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