It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
A empresa respondeu
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Veja o que dizem as avaliações
I had to exchange my order for a different size. I appreciate that Motel Rocks offers this and makes the process so easy for the customer. I was a little surprised that they charge a fee to make that... Ver mais
A empresa respondeu
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow re... Ver mais
A empresa respondeu
Every single clothing item is absolutely beautiful and comfortable too! My package came quite quick and well packaged! I’m already looking forward to order more! Love this place so much!
A empresa respondeu
3,1
Bom
200 avaliações
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The shirt i ordered was super cute and…
The shirt i ordered was super cute and pretty comfy to wear. Also got delivered in a decent amount of time!
10 de julho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Delivery tracking updates
It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
9 de julho de 2026
Resposta da us.motelrocks.com
Hi Steve, I am sorry to hear that you have experienced an issue tracking your order - you should have been sent the tracking details when the order was shipped so I apologise if there was an issue. Please always reach out to the customer service team if you need any information as they will be happy to help out!
Motel x
so cute came exactly when expected and…
so cute came exactly when expected and i’m in love. true to size
8 de julho de 2026
Resposta da us.motelrocks.com
Hi Elinore, thank you for your review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
All of the tops I ordered are terrible…
All of the tops I ordered are terrible quality
6 de julho de 2026
Resposta da us.motelrocks.com
Hi Chloe, I am very sorry to hear that you were not happy with your order and your comments regarding the quality will be passed on to the relevant teams - we value your feedback. I apologise for any inconvenience caused.
Motel x
Fell apart as I was swimming
Fell apart as I was swimming. The bead screwed right off into the water the first time I wore it. Really disappointing cause I am making payments on it still.
15 de junho de 2026
Resposta da us.motelrocks.com
Hi Savannah, I am so sorry to hear that this has happened to your item - I can see that you have reached out to the customer service team regarding the issue and they will work to get this resolved for you as soon as possible. I apologise for the inconvenience caused.
Motel x
The items were poorer quality than I…
The items were poorer quality than I would have expected. The esmeray skirt isn’t see through but feels cheap. The saiwa midi skirt feels thin like paper. Not worth the price.
1 de julho de 2026
Resposta da us.motelrocks.com
Hi Nicole, I am sorry to hear that you have not been happy with your order - we appreciate your feedback regarding the quality and price of the items and this will be passed on to the relevant teams. I apologise for the inconveneince caused.
Motel x
Jeans were different size
Jeans were different size, then they asked me to send them pictures, had to go back and forth and then they gave me instructions on how to measure. Unclear and ineffective Communication, also slow responses.
30 de junho de 2026
Resposta da us.motelrocks.com
Hi Kelly, I am so sorry to hear that you have had a disappointing experience with your jeans and that you have not been happy with the communication provided - your feedback will be passed on to the relevant teams. Please make sure to continue your conversation with our customer service team so that they can resolve the issue for you. I apologise for the inconvenience caused.
Motel x
Products are always great quality and…
Products are always great quality and shipping is fast
7 de julho de 2026
Resposta da us.motelrocks.com
Hi Mitzie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Hello I ordered white jeans and there’s…
Hello I ordered white jeans and there’s a stain on them
6 de julho de 2026
Resposta da us.motelrocks.com
Hi Melhia, I am so sorry to hear that this has happened with your jeans - please make sure to reach out to the customer service team so that they can help get this resolved for you. I apologise for the inconvenience that this has caused.
Motel x
Great experience
Great experience! However, I bought 2 pair of jeans in 2 different colors but same size and model and the fitting changed significantly .
29 de junho de 2026
Resposta da us.motelrocks.com
Hi Cat, thank you for leaving a review. I am sorry to hear that you have experienced an issue with the fit of your jeans - please make sure to reach out to the customer service team so that they can take a look into this for you!
Motel x
The design is great but the fabric is…
The design is great but the fabric is trash. You can get dresses from shien with this fabric at 1/4 the cost. Definitely wont but from this brand again unless they change fabrics.
5 de julho de 2026
Resposta da us.motelrocks.com
Hi Kem, I appreciate you sharing your feedback regarding the fabric quality and this will be passed on to the relevant team - I apologise for any inconvenience caused.
Motel x
Resposta da us.motelrocks.com
Hi Linda, thank you for leaving us a review. I am so pleased to hear that you have been happy with your shorts and I hope to see you shopping with us again soon!
Motel x
Easy exchange process
I had to exchange my order for a different size. I appreciate that Motel Rocks offers this and makes the process so easy for the customer. I was a little surprised that they charge a fee to make that happen, but all in all, I was thankful that it was an option.
6 de julho de 2026
Resposta da us.motelrocks.com
Hi Kim, thank you for leaving a review. I am so glad to hear that you have been happy with the exchange service provided and hope to see you shopping with us again soon!
Motel x
Shipped very quickly and the top is…
Shipped very quickly and the top is very cute. I love the colors!
6 de julho de 2026
Resposta da us.motelrocks.com
Hi Jeanine, thank you for leaving us a review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping again soon!
Motel x
The blouse was as expected and my…
The blouse was as expected and my delivery was made on time, punctual! Great Customer Service!
6 de julho de 2026
Resposta da us.motelrocks.com
Hi Eve, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
Resposta da us.motelrocks.com
Hi Adri, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I hope to see you shopping with us again soon!
Motel x
I made a return about 3 weeks ago
I made a return about 3 weeks ago, haven’t got my refund and the customer service email hasn’t gotten back to me.
8 de junho de 2026
Resposta da us.motelrocks.com
Hi Clarisa, I am sorry to hear that you are awaiting a refund.
We cannot see any correspondence from you to our customer service team so please make sure to reach out via email, chat or phone to speak with an advisor. I apologise for any inconvenience caused.
Motel x
Resposta da us.motelrocks.com
Hi Vanessa, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Horrendous Quality
The quality of the clothes is actually horrendous. They don't fit as shown on the model, even though I bought the correct sizes. The fabric is so incredibly thin, and itchy as well. I had originally bought one top in December, and it was so itchy and bad quality I returned it for a gift card. I thought I just got unlucky, since I love the jeans from Motel ( I have 4 pairs which have all held up great, and are good quality, although I will say even though they are all the same model and size, they all fit different, which I don't mind). I had also previously bought motel-branded items from Urban Outfitters and all were comfortable and good quality, so I thought I got unlucky with said top. Since I had the gift card I went and ordered 3 tops, and one pair of shorts. All 4 of these items were really bad quality, super thin (gave off Shein, and honestly for $50 a shirt that's just crazy). Maybe I got unlucky but honestly, spend your money elsewhere or get Motel stuff in-store.
24 de junho de 2026
Resposta da us.motelrocks.com
Hi Diane, I appreciate you taking the time to share your detailed feedback regarding the quality and fit of our clothing, particularly the tops and shorts you recently purchased. I understand your disappointment, especially given your positive experiences with our jeans and items bought from Urban Outfitters. Your feedback regarding the quality and fabric will be passed on to the relevant teams and I apologise for the inconvenience caused.
Motel x
Great quality jeans
It’s tricky to order jeans online. I usually order size 27, but motel rock's sizes go 26, 28, and so on. So I followed the size guide which is super helpful.
The color is exactly what I hoped for (vintage black). Good quality jeans, and not too thick denim which I like!
Fast shipping! I’ll shop again!
2 de julho de 2026
Resposta da us.motelrocks.com
Hello, thank you for leaving a review. I am so glad to hear that you have found the perfect fit in these jeans and that you have been happy with your order - I look forward to seeing you shopping with us again soon!
Motel x
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