i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair... Ver mais
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I do like some styles of the jeans but they don’t all fit well. The colours sometimes on the website aren’t consistent when goods are received. Delivery is fast, and I’m reasonably happy with some of... Ver mais
A empresa respondeu
Appalling sizing. So disappointing. Bought these pants multiple times, each pair fits different. It’s actually not that hard to make them the same. Do better 😔
A empresa respondeu
Delivery was pretty quick, took a week and jeans fit like a glove. Great quality and definitely recommend at least having one pair of motel rocks jeans in your wardrobe!
A empresa respondeu
2,9
Bom
267 avaliações
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Extremely poor communication and…
Extremely poor communication and unhelpful staff
8 de julho de 2026
i order two pairs of jeans both the…
i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair i have, they are both too long and do not fit how i wanted them to. i am super confused why the sizes are different considering i chose the same size and since they are measured by inches how they are so different to my other pair. they are nearly 4 inches longer than my other pair so quite i bit longer. very upset bc i was so excited for those jeans and they do not fit how i wanted them to
7 de julho de 2026
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Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Appalling sizing
Appalling sizing. So disappointing. Bought these pants multiple times, each pair fits different. It’s actually not that hard to make them the same. Do better 😔
10 de julho de 2026
Resposta da Motelrocks
Hello, I am very sorry to hear that you have experienced an inconsistency with the sizing of your items - please make sure to reach out to the customer service team so that they can help you out. I apologise for the inconvenience caused.
Motel x
horrible
bad. firstly when i was in the check out it said i would be charged $200 NZD, new zealand dollars, which was not the case. i later saw that i was charged $248 NZD not $200 NZD, so i go and check my emails to see the receipt which says that i was actually charged $200 AUD, strange because still on the website it says that my purchase was $200 NZD, not AUD. so i was charged an extra $50 unknowingly. secondly, after receiving my order i realised that i had got them in a size too big so i go to return them so i can buy the correct size only to be told that my items are unavailable for return because the return window shut on the 9th of july, which is so weird because that is the day i placed my order. STRANGE. so now im stuck with 2 pairs of jeans that are too big and im down $250NZD. consider me unsatisfied and honestly just fed up.
9 de julho de 2026
Resposta da Motelrocks
Hi Aryana, I am very sorry to hear that you have had a bad experience. I can confirm that the price you saw at checkout will reflect what you were charged - this would have been in AUD on the confirmation page so I apologise for the confusion. Regarding the issue with your return, please make sure to follow the correct instructions provided on the website - if you need any help please reach out the customer service team who will be able to provide you with all the information you need. I apologise for any inconvenience caused.
Motel x
Easy sizing
Easy to purchase. Sizing guide was easy to understand and they fit perfectly.
6 de julho de 2026
Resposta da Motelrocks
Hi Dillon, thank you for leaving a review. I am glad to hear that you have found the perfect fit and found ordering easy - I hope to see you shopping with us again soon!
Motel x
Fantastic Product and Service
Seriously fantastic service and love the jeans. I ordered on a Monday night and had jeans by Wednesday. Will definitely be ordering some more jeans!
5 de julho de 2026
Resposta da Motelrocks
Hi Katharine, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Good delivery amd my granddaughter…
Good delivery amd my granddaughter thought it “awesome” so I am happy. Perfect fit :)
8 de julho de 2026
Resposta da Motelrocks
Hi Alexandra, thank you for leaving a review. I am so glad to hear that you and your granddaughter have been happy with the order and I hope to see you shopping with us again!
Motel x
As expected, no disappointments
Easy to order and arrived quickly. good quality. sizing in line with size guides on website. Will buy from them again.
6 de julho de 2026
Resposta da Motelrocks
Hi Kirsty, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I look forward to seeing you shopping with us again soon!
Motel x
Resposta da Motelrocks
Hi Zoe, thank you for your review. I am so pleased to hear that you are happy with your order and hope to see you shopping with us again soon!
Motel x
I love the jeans especially as a petite…
I love the jeans especially as a petite person I would highly highly recommend the jeans and the jeans are true size, really love it.
8 de julho de 2026
Resposta da Motelrocks
Hi Marie, thank you for leaving a review. I am so pleased to hear that you love our jeans and that you would recommend us! I hope to see you shopping with us again!
Motel x
Jeans were a perfect fit
Jeans were a perfect fit - sizing is accurate. I will need to get them taken up as they are way too long. Fast shipping
8 de julho de 2026
Resposta da Motelrocks
Hi Bec, thank you for your review. I am so pleased to hear that you have found the perfect fit and that you have been happy with the delivery service provided - I hope to see you shopping with us again!
Motel x
I do like some styles of the jeans but…
I do like some styles of the jeans but they don’t all fit well. The colours sometimes on the website aren’t consistent when goods are received. Delivery is fast, and I’m reasonably happy with some of my purchases.
1 de julho de 2026
Resposta da Motelrocks
Hi Mary, thank you for leaving a review. I am sorry to hear that you have experienced some inconsistencies with the sizing and colours of the jeans and we really appreciate your feedback on this - it will be passed on to the relevant teams. I am glad to hear that you have been pleased with the delivery service provided and I hope to see you shopping with us again!
Motel x
Resposta da Motelrocks
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
quick and good jeans
1 de julho de 2026
Resposta da Motelrocks
Hi Sam, thank you for leaving a review. I am so glad to hear that you have been happy with your jeans and the service provided - I hope to see you shopping with us again soon!
Motel x
Faulty jean zip - refund processed promptly
Had an issue with the jeans I received which has a faulty zip, and the support team were very understanding and fixed the problem quickly by processing a refund
1 de julho de 2026
Resposta da Motelrocks
Hi Lourdes, thank you for your review. I am sorry to hear that this happened with your jeans and so pleased that the customer service team were able to get this sorted for you quickly. I hope to see you shopping with us again!
Motel x
Clothes looked cheap and ugly and…
Clothes looked cheap and ugly and unfortunately did not match the website for what i paid I expected was better quality
6 de julho de 2026
Resposta da Motelrocks
Hi Aluat, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Best jeans I've ever tried on
Best jeans I've ever tried on. Super flattering and great material. Delivery was also pretty fast.
2 de julho de 2026
Resposta da Motelrocks
Hello, thank you for your review. I am so glad to hear that you love your jeans and have found the perfect fit - I hope to see you shopping with us again!
Motel x
i love their clothing items and…
i love their clothing items and delivery was perfect!
1 de julho de 2026
Resposta da Motelrocks
Hi Mads, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
The clothes fit and were made well my…
The clothes fit and were made well my package was one week late wich was the only downside
2 de julho de 2026
Resposta da Motelrocks
Hi Lucia, thank you for leaving a review. I am glad to hear that you have been happy with your items but I am sorry to hear that you have not been happy with the delivery service. It looks like your parcel was delivered within the timeframe but if you have any issues with the delivery please make sure to reach out to the customer service team so that they can take a look at this for you!
Motel x
Great quality top and fast delivery!
2 de julho de 2026
Resposta da Motelrocks
Hi Millie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
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