Aubin & Wills Avaliações 

102
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Initially I placed my order and had to wait for over a week and not hearing anything about delivery. I had to call the London store. After this point, my customer service experience was 110% !... Ver mais

Avaliado com 5 de um total de 5 estrelas

Popped in to Aubin at John Lewis Glasgow and was not really sure what I needed and came away with a proper capsule wardrobe, all put together around my budget. Lesley Ann was brilliant, showed me ev... Ver mais

Avaliado com 4 de um total de 5 estrelas

I bought a linen shirt in late May 2026. Although I've worn it a lot because it's been very comfortable in the hot weather, I did take care of the shirt as per the care instructions that came with it... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

E' stata un'esperienza fantastica sia per la particolarità del negozio di Londra sia perché ho potuto apprezzare la grandissima qualità dell'abbigliamento AUBIN, in particolare la camicia di lino, pre... Ver mais

Detalhes da empresa

  1. Loja de Roupas
  2. Loja de moda masculina

Escrito pela empresa

Aubin is a celebration of Britishness, authenticity and longevity. By creating better, we encourage intelligent choices around sustainability, promoting a message of quality above quantity. We’re challenging the addiction to discount and throwaway fashion. The latest season, fads and fashions don’t interest us. We’re driven by quality, personal style and independent thinking. “ABOVE ALL ELSE, WE BELIEVE THAT BETTER IS GREATER THAN MORE”


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

102 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 53% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(102)

85 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 1 de um total de 5 estrelas

Very poor service and missing items

I placed two separate orders with Aubin containing multiple items. Although most of the items arrived, one T-shirt was missing from each order.

I have contacted Aubin’s customer service team numerous times to report the missing items, but my emails have been completely ignored. Mistakes can happen, but failing to respond or resolve the issue is extremely disappointing, particularly given the price of their clothing.

I am now left having paid for two T-shirts that I have not received, with no explanation, refund or replacement. Based on my experience, I cannot recommend ordering from Aubin. I will gladly update this review if they contact me and resolve the matter.

10 de agosto de 2026
Avaliação não solicitada
logotipo da Aubin & Wills

Resposta da Aubin & Wills

Hi Dean,

I’ve gone through everything regarding your orders and wanted to reach out personally now that we’ve managed to get this resolved.

I’m glad we’ve now found a solution and got everything sorted. Thank you for bearing with us while we worked through it, and for giving us the opportunity to put things right.

I hope we can welcome you back to Aubin again in the future and give you the experience you should have had in the first place.

All the best,

Matt Hornsby
Head of Customer Experience

Avaliado com 5 de um total de 5 estrelas

Fabulous as always …

Great fit and always first class delivery
Highly recommend

12 de agosto de 2026
Avaliação não solicitada
logotipo da Aubin & Wills

Resposta da Aubin & Wills

Thank you for your review
kind regards
Matt Hornsby
Head of Customer Experience

Avaliado com 5 de um total de 5 estrelas

Crest experience

From the moment I placed my order, I had a great experience. Purchase was quick and smooth, and delivery was impressively fast. I also really appreciated the constant delivery updates clear notifications that kept me in the loop so I always knew exactly when to expect it.

When it finally arrived, it was in great condition and looked fantastic. The beanie came in really thoughtful, secure packaging, which made the whole experience feel premium from start to finish. Most importantly, the product quality matched the hype: it’s a high-quality item that feels well-made and thoughtfully finished. Overall, everything from ordering to arrival was handled brilliantly.

14 de agosto de 2026
Avaliação não solicitada
logotipo da Aubin & Wills

Resposta da Aubin & Wills

Thank you so much for the fantastic review! We’re delighted to hear you had such a smooth experience from ordering through to delivery, and that the updates and packaging added to the experience. Most importantly, we’re thrilled you’re happy with the quality of your beanie. We really appreciate your support and hope you enjoy wearing it

Matt Hornsby
Head of Customer Experience

Avaliado com 4 de um total de 5 estrelas

Great customer service 😉

Great customer service 😉.
One happy customer & loving the colour of my Witham stretch chino.

15 de agosto de 2026
Avaliação não solicitada
logotipo da Aubin & Wills

Resposta da Aubin & Wills

Hi Adrian, we’re really glad we could help resolve this for you. Thank you for your patience and understanding throughout

Matt Hornsby
Head of Customer Experience

Avaliado com 5 de um total de 5 estrelas

It was the service that warranted the 5…

It was the service that warranted the 5 stars, the clothes are excellent but the service stands out as you normally need to go to the US for amazing service. Staff was exceptional clothing great quality.

10 de agosto de 2026
Avaliação não solicitada
logotipo da Aubin & Wills

Resposta da Aubin & Wills

Thanks for the great review. We’re really pleased to hear you’re happy with the quality of the clothing and that our team provided such a positive experience. We really appreciate your support and feedback.

Kind regards
Matt Hornsby
Head of Customer Experience

Avaliado com 1 de um total de 5 estrelas

Poor customer service experience.

Poor customer service experience.
I ordered a £180 jacket with the website stating if order placed Sunday will be processed Monday and delivered within 5 days , just before my holiday.
However, when i chased them, they advised order will be processed 3 days later due to “high number of orders” - no apology.
i was concerned about an expensive jacket arriving whilst im away and asked if they could do next day delivery as its their fault why its delayed. The response had no apology for delay and asking me for an additional £5.99 for priority delivery. I thought it was a customer focussed company but obviously not.
I won’t order again from Aubin

11 de agosto de 2026
Avaliação não solicitada
logotipo da Aubin & Wills

Resposta da Aubin & Wills

Thank you for taking the time to leave your feedback. I’m sorry to hear that you were left disappointed by your experience with us, particularly when you had ordered the jacket ahead of a holiday and were understandably hoping to have it in time.

I’ve reviewed your order and can see that it was placed on our free delivery service and, importantly, was still within the processing timeframe advised at the time of purchase. We do also make customers aware that processing can take a little longer during our sale periods due to increased order volumes.

I do, however, appreciate that knowing you were going away would have made the timing particularly important to you. I can understand why you were disappointed when the option presented to you was an additional cost.

More importantly, I’m concerned to hear that you felt the communication from our team lacked understanding of your situation. Regardless of the delivery service selected, we want our customers to feel listened to and well looked after.

I’m going to look into the correspondence and handling of your order personally with the team, and I’ll be contacting you directly by email to follow this up.

Kind regards,
Matt Hornsby
Head of Customer Experience

Avaliado com 5 de um total de 5 estrelas

Quality & Fit

I find ever seasons clothing has plenty of choice and colours available.

The fit and quality is always consistent and wash well without shrinking or losing shape.

This my No1 go to brand for the last few years.

10 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Shorts weren’t true to size have 3…

Shorts weren’t true to size have 3 other pairs exactly the same and fit fine. Tried to exchange for a larger size out of stock so I was charged £3.95 for re stocking . One of the previous pairs I have and still wear have faulty hem which I contacted the manufacturer about to no avail . Love these shorts but won’t be using Aubin again as I believe I’ve had very poor service.

6 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had such a fantastic experience with Lesley Ann in John Lewis Glasgow

I had such a fantastic experience with Lesley-Ann at the Glasgow John Lewis Aubin concession.

From the moment we started chatting, it was obvious we shared the same appreciation for Aubin's style, exceptional quality and the values behind the brand. It was just great to connect with someone who genuinely loves what they do and can speak so knowledgeably and passionately about the brand and collection.

Lesley-Ann made the whole experience feel relaxed and personal. There was never any pressure to buy, just honest conversations and enthusiasm for helping me find the right pieces. That kind of service is becoming increasingly rare, and it made in-store shopping a real pleasure.

Aubin is a fantastic brand, but having someone like Lesley-Ann representing it makes the experience even better. She's a real credit to both Aubin and John Lewis Glasgow. I'd say I'll be back but I've already been in 3 times in one week!

27 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Terrific shirt

Terrific shirt - looks great and good quality. Lovely staff in store. Even for someone who doesn’t love shopping this was an enjoyable experience.

30 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great in-store suiting experience

I usually buy online as I can’t be bothered with the faff of in-store but after I found out the most of my suit trousers no longer fit me (perks of getting older), I went to the Soho store to get a new suit from Aubin the the experience was fantastic. Super helpful advice around style and fit and the offer alterations so could get the arms and trouser length tweaked so make it even better. Really enjoyed the candour of the guys there with special mentions to Costa and Brad. I’ll be back for more suits to replace my old ones later this year.

22 de julho de 2026
Avaliação não solicitada

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