Initially I placed my order and had to wait for over a week and not hearing anything about delivery. I had to call the London store. After this point, my customer service experience was 110% !... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Popped in to Aubin at John Lewis Glasgow and was not really sure what I needed and came away with a proper capsule wardrobe, all put together around my budget. Lesley Ann was brilliant, showed me ev... Ver mais
I bought a linen shirt in late May 2026. Although I've worn it a lot because it's been very comfortable in the hot weather, I did take care of the shirt as per the care instructions that came with it... Ver mais
A empresa respondeu
E' stata un'esperienza fantastica sia per la particolarità del negozio di Londra sia perché ho potuto apprezzare la grandissima qualità dell'abbigliamento AUBIN, in particolare la camicia di lino, pre... Ver mais
Detalhes da empresa
Escrito pela empresa
Aubin is a celebration of Britishness, authenticity and longevity. By creating better, we encourage intelligent choices around sustainability, promoting a message of quality above quantity. We’re challenging the addiction to discount and throwaway fashion. The latest season, fads and fashions don’t interest us. We’re driven by quality, personal style and independent thinking. “ABOVE ALL ELSE, WE BELIEVE THAT BETTER IS GREATER THAN MORE”
Informações de contato
15 Newburgh Street, W1F 7RX, London, Reino Unido
- 020 7287 9344
- info@aubinandwills.com
- aubinandwills.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 53% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Saw these advertised and picked them up…
Saw these advertised and picked them up in their sale. They are a great colour and fit well. My husband loves them
Very poor service and missing items
I placed two separate orders with Aubin containing multiple items. Although most of the items arrived, one T-shirt was missing from each order.
I have contacted Aubin’s customer service team numerous times to report the missing items, but my emails have been completely ignored. Mistakes can happen, but failing to respond or resolve the issue is extremely disappointing, particularly given the price of their clothing.
I am now left having paid for two T-shirts that I have not received, with no explanation, refund or replacement. Based on my experience, I cannot recommend ordering from Aubin. I will gladly update this review if they contact me and resolve the matter.

Resposta da Aubin & Wills
Fabulous as always …
Great fit and always first class delivery
Highly recommend

Resposta da Aubin & Wills
Crest experience
From the moment I placed my order, I had a great experience. Purchase was quick and smooth, and delivery was impressively fast. I also really appreciated the constant delivery updates clear notifications that kept me in the loop so I always knew exactly when to expect it.
When it finally arrived, it was in great condition and looked fantastic. The beanie came in really thoughtful, secure packaging, which made the whole experience feel premium from start to finish. Most importantly, the product quality matched the hype: it’s a high-quality item that feels well-made and thoughtfully finished. Overall, everything from ordering to arrival was handled brilliantly.

Resposta da Aubin & Wills
Great customer service 😉
Great customer service 😉.
One happy customer & loving the colour of my Witham stretch chino.

Resposta da Aubin & Wills
It was the service that warranted the 5…
It was the service that warranted the 5 stars, the clothes are excellent but the service stands out as you normally need to go to the US for amazing service. Staff was exceptional clothing great quality.

Resposta da Aubin & Wills
Delighted Aubin and Wills holds its…
Delighted Aubin and Wills holds its heritage, design and quality product. Great service in Salcombe and fabulous products.
Good quality t shirts at a good price…
Good quality t shirts at a good price quick delivery thanks
Fantastic brand!
Fantastic brand!
Excellent quality!
Excellent choice!
Great quality polo shirt
My polo arrived promptly and I was really pleased with the quality. It fits perfectly many thanks.👍
Poor customer service experience.
Poor customer service experience.
I ordered a £180 jacket with the website stating if order placed Sunday will be processed Monday and delivered within 5 days , just before my holiday.
However, when i chased them, they advised order will be processed 3 days later due to “high number of orders” - no apology.
i was concerned about an expensive jacket arriving whilst im away and asked if they could do next day delivery as its their fault why its delayed. The response had no apology for delay and asking me for an additional £5.99 for priority delivery. I thought it was a customer focussed company but obviously not.
I won’t order again from Aubin

Resposta da Aubin & Wills
Great quality and selection
Great quality and selection.
The staff in the Burnham Market store could not have been more helpful. Thank you.
Quality & Fit
I find ever seasons clothing has plenty of choice and colours available.
The fit and quality is always consistent and wash well without shrinking or losing shape.
This my No1 go to brand for the last few years.
Shorts weren’t true to size have 3…
Shorts weren’t true to size have 3 other pairs exactly the same and fit fine. Tried to exchange for a larger size out of stock so I was charged £3.95 for re stocking . One of the previous pairs I have and still wear have faulty hem which I contacted the manufacturer about to no avail . Love these shorts but won’t be using Aubin again as I believe I’ve had very poor service.
Great shop
Great shop, the staff are lovely, reasonable prices for nice quality gear.
Ordered on aubin website
Ordered at aubin website
There was a hiccup with delivery but the shirt arrived in time for the wedding
Looks fantastic, really nice quality and fits a dream.
I had such a fantastic experience with Lesley Ann in John Lewis Glasgow
I had such a fantastic experience with Lesley-Ann at the Glasgow John Lewis Aubin concession.
From the moment we started chatting, it was obvious we shared the same appreciation for Aubin's style, exceptional quality and the values behind the brand. It was just great to connect with someone who genuinely loves what they do and can speak so knowledgeably and passionately about the brand and collection.
Lesley-Ann made the whole experience feel relaxed and personal. There was never any pressure to buy, just honest conversations and enthusiasm for helping me find the right pieces. That kind of service is becoming increasingly rare, and it made in-store shopping a real pleasure.
Aubin is a fantastic brand, but having someone like Lesley-Ann representing it makes the experience even better. She's a real credit to both Aubin and John Lewis Glasgow. I'd say I'll be back but I've already been in 3 times in one week!
Terrific shirt
Terrific shirt - looks great and good quality. Lovely staff in store. Even for someone who doesn’t love shopping this was an enjoyable experience.
Great in-store suiting experience
I usually buy online as I can’t be bothered with the faff of in-store but after I found out the most of my suit trousers no longer fit me (perks of getting older), I went to the Soho store to get a new suit from Aubin the the experience was fantastic. Super helpful advice around style and fit and the offer alterations so could get the arms and trouser length tweaked so make it even better. Really enjoyed the candour of the guys there with special mentions to Costa and Brad. I’ll be back for more suits to replace my old ones later this year.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







