Initially I placed my order and had to wait for over a week and not hearing anything about delivery. I had to call the London store. After this point, my customer service experience was 110% !... Ver mais
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Veja o que dizem as avaliações
There are some clothes you buy and as soon as you put it on, you know instantly that you made the best choice. This is one of the most well tailored cardigan I have worn. The quality is phenomenal and... Ver mais
Popped in to Aubin at John Lewis Glasgow and was not really sure what I needed and came away with a proper capsule wardrobe, all put together around my budget. Lesley Ann was brilliant, showed me ev... Ver mais
I bought a linen shirt in late May 2026. Although I've worn it a lot because it's been very comfortable in the hot weather, I did take care of the shirt as per the care instructions that came with it... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Aubin is a celebration of Britishness, authenticity and longevity. By creating better, we encourage intelligent choices around sustainability, promoting a message of quality above quantity. We’re challenging the addiction to discount and throwaway fashion. The latest season, fads and fashions don’t interest us. We’re driven by quality, personal style and independent thinking. “ABOVE ALL ELSE, WE BELIEVE THAT BETTER IS GREATER THAN MORE”
Informações de contato
15 Newburgh Street, W1F 7RX, London, Reino Unido
- 020 7287 9344
- info@aubinandwills.com
- aubinandwills.com
4,2
Muito Bom
103 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 53% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great in-store suiting experience
I usually buy online as I can’t be bothered with the faff of in-store but after I found out the most of my suit trousers no longer fit me (perks of getting older), I went to the Soho store to get a new suit from Aubin the the experience was fantastic. Super helpful advice around style and fit and the offer alterations so could get the arms and trouser length tweaked so make it even better. Really enjoyed the candour of the guys there with special mentions to Costa and Brad. I’ll be back for more suits to replace my old ones later this year.
22 de julho de 2026
Avaliação não solicitada
My first visit to the Aubin store in…
My first visit to the Aubin store in Soho, I have only ordered on-line previously. That will now change, the service from Brad was outstanding. Great advice on putting together a wedding outfit and going the extra mile to ensure alterations were carried out same day. Amazing. I left with a large bag of quality Aubin items!
Clothing and service to match. First class.I'll be back.
23 de julho de 2026
Avaliação não solicitada
Resposta da Aubin & Wills
Hi,
Thank you for your wonderful feedback. I'm delighted to hear Brad made your first visit to our Soho store such a great experience, and that he was able to help you find the perfect wedding outfit.
I'll be sure to pass your kind words on to Brad and the team. We look forward to welcoming you back soon.
Kind regards,
Matt
Head of Customer Experience
An overall great in shop experience
An overall great in shop experience, with helpfull stuff leading to a purchase and a good feeling inside.
22 de julho de 2026
Avaliação não solicitada
Resposta da Aubin & Wills
Thank you for your kind feedback. I'm really pleased to hear you had such a positive experience in store and that our team helped you find what you were looking for.
I'll be sure to share your comments with the team—they'll really appreciate them. We look forward to welcoming you back soon.
Kind regards,
Matt Hornsby
Head of Customer Experience
Great shirt well fitting and colour…
Great shirt well fitting and colour just amazingly cool
22 de julho de 2026
Avaliação não solicitada
Resposta da Aubin & Wills
Thank you for your great feedback! I'm so pleased to hear you're happy with the fit and colour of your shirt. It's fantastic to know it's become such a standout piece.
We really appreciate your support and hope to see you again soon.
Kind regards,
Matt Hornsby
Head of Customer Experience
Excellent clothing at a very…
Excellent clothing at a very appropriate price point. I’m glad I’ve discovered Aubin at last.
24 de julho de 2026
Avaliação não solicitada
Resposta da Aubin & Wills
Thank you for your lovely feedback. I'm so pleased you've discovered Aubin and that you're enjoying both the quality of our clothing and the value we offer.
Kind regards,
Matt Hornsby
Head of Customer Experience
Your Staff in Salcombe are First Class…
Your Staff in Salcombe are First Class offering Quality Clothing.
17 de julho de 2026
Avaliação não solicitada
Resposta da Aubin & Wills
Thank you for your kind words. I'm delighted to hear you had such a positive experience with our team in Salcombe and that you appreciated both their service and the quality of our clothing.
Kind regards,
Matt Hornsby
Head of Customer Experience
Disappointed in my first experience…
Disappointed in my first experience voting direct from Aubin.
Got a lovely light khaki coloured Aubin T-shirt from next. Tried to order more but at the time I thought I had the right colour, it was wrong with them all being medium or dark green.
It appears Aubin use the same photo for different colour greens of which there are many!
The really poor bit is I was charged £3 to return each T-shirt (a handling fee, not postage which I’m grateful was free). So, £6 to return two T-shirts and 2 x £3.99 delivery fees as I ordered two.
So… £13.98 to have two shirts delivered and then returned as the colour shown in the Aubin website is not the actual colour of the T-shirt.
This feels like a mistake on their part / possible misselling and so I would not order from aubin again.
I wrote in the comments when returning the T-shirts the wrong colour issue but this has not been addressed by them.
UPDATE:
Had a really helpful response from Matt at Aubin and a customer friendly outcome. Much appreciated. Would be happy to consider using again. Thank you.
20 de julho de 2026
Avaliação não solicitada
Resposta da Aubin & Wills
Hi,
Thank you for taking the time to leave your feedback, and I'm really sorry to hear about your first experience with us.
This certainly isn't the experience we want for any customer, especially on a first order. You shouldn't have incurred return handling charges in these circumstances, and I'm also concerned to hear that the colours shown online didn't accurately reflect the T-shirts you received.
Please could you email me directly at matt@aubinandwills.com with your order number? I'll look into this as a priority, review the colour issue and the charges applied to your order, and make sure we get this resolved for you.
Thank you for bringing this to our attention, and I hope we have the opportunity to put things right.
Best,
Matt
Ordered the wrong size
Ordered the wrong size, I’ve lost weight, returned the item to the store. The staff were extremely helpful, polite and swift. Excellent customer service at the Carnaby Str store 10/10.
Highly recommended.
Kind regards
Mark
14 de julho de 2026
Avaliação não solicitada
Resposta da Aubin & Wills
Hi Mark,
Thank you for taking the time to share your experience. I'm delighted to hear our team at Carnaby Street made your exchange so straightforward and provided such helpful, friendly service.
I'll be sure to pass your kind words on to the team
Kind regards,
Matt Hornsby
Head of Customer Experience
Easy purchase process
Easy purchase process, quality shirt, quick delivery
28 de junho de 2026
Avaliação não solicitada
Resposta da Aubin & Wills
Thank you for your great feedback. I'm so pleased to hear you found the purchasing process easy, that you're happy with the quality of your shirt, and that your order arrived quickly.
Kind regards,
Matt
Head of Customer Experience
New Burnham Market store
A beautifully curated collection of high quality clothes and helpful but discrete staff; traditional British retail at its best. The store was taking part in the village carnival with a DJ and wine bar, so full marks for local participation! Will definitely be back for autumn/winter purchases
11 de julho de 2026
Avaliação não solicitada
Resposta da Aubin & Wills
Thank you for your wonderful feedback. I'm delighted to hear you enjoyed both our Burnham Market store and the service from the team. It's great to know our involvement in the village carnival added to your visit too.
We really appreciate your support and look forward to welcoming you back for the autumn/winter collection.
Kind regards,
Matt Hornsby
Head of Customer Experience
Great service and lovely clothes
So pleased that a new shop has opened in Burnham Market!.. just bought 2 suits and linen shirts which I love.
In addition to the high quality of their clothes must also compliment the team on level of service : attentive and friendly!
Well done and will certainly be back for more -:)
Thank you again.
14 de julho de 2026
Avaliação não solicitada
Edinburgh store great and very helpful
Edinburgh store great and very helpful. Shirts fit great and comfortable. However, the fuchsia unexpectedly bled pink into the rest of my washing unfortunately including a white oxford.
30 de junho de 2026
Avaliação não solicitada
Resposta da Aubin & Wills
Dear Jim,
Thank you for taking the time to leave us a review. I'm delighted to hear that you had such a positive experience in our Edinburgh store and that you found the team so helpful. It's also great to know you're enjoying the fit and comfort of our shirts.
I'm very sorry to hear about the issue you experienced with the fuchsia shirt bleeding colour into your wash, particularly as it affected your white Oxford shirt. That's certainly not what we would expect, and I'd like to investigate this further.
If you could please email me directly at matt@aubinandwills.com, I'd really appreciate the opportunity to look into what happened and see how we can put things right.
Thank you again for your feedback, and I hope to hear from you soon.
Kind regards,
Matt Hornsby
Head of Customer Experience
The shirts are OK nothing outstanding…
The shirts are OK nothing outstanding But I live at Burnham Market and was going to Kent for a wedding and needed a couple of shirts, the lady in the shop hunted me around the shop trying to sell me anything I touched
The machine didn’t work properly so couldn’t give me a receipt which meant the had to surrender an email address which I asked for no further communication but this came through anyway
I will now tell anyone locally not to to use the shop as it’s quite a poor experience and very poor follow up
10 de julho de 2026
Avaliação não solicitada
Resposta da Aubin & Wills
Thank you for taking the time to share your feedback. I'm very sorry to hear that your experience in our Burnham Market shop didn't meet your expectations.
I appreciate you bringing this to our attention. We certainly want our customers to feel comfortable browsing at their own pace, and I'll be discussing your comments with the team.
I'm also sorry about the issue with the card machine and the inconvenience of having to provide your email address. All of our stores operate a paperless point-of-sale system as part of our efforts to reduce paper waste, so receipts are typically sent by email. However, we should always be able to provide a printed receipt if a customer requests one, and I'm sorry that this wasn't your experience.
I also apologise that you received further communication after requesting not to. That's clearly not what should have happened.
I'd really appreciate the opportunity to discuss your experience with you personally and see if there's anything we can do to put things right. If you would be willing, could you please email me directly at matt@aubinandwills.com
Thank you again for your honest feedback. We genuinely value it, and it helps us improve.
Kind regards,
Matt Hornsby
Head of Customer Experience
Impressive customer service and quality item
Very impressed with their customer service. My item arrived within two days of placing the order and was excellent quality. I had mistakenly ordered the wrong size and the return exchange process took only three days. Can't think of any other fashion retailer who has been so efficient. The item is really comfortable and the material soft but feels strong.
10 de julho de 2026
Avaliação não solicitada
Fab clothes and great experience
Clear communication, quick delivery excellent clothes
3 de julho de 2026
Avaliação não solicitada
Europe's JCrew
Europe's JCrew, nice colorful selection of men's clothes. Friendly and personal.
4 de julho de 2026
Avaliação não solicitada
Excellent service bought on line in the…
Excellent service bought on line in the sale and I’m really pleased with the jumper it’s great quality and fit
15 de junho de 2026
Avaliação não solicitada
Love these shorts
Love these shorts. Great colour and quality. Fab fit too.
3 de julho de 2026
Avaliação não solicitada
The quality of clothing is outstanding
The quality of clothing is outstanding. My first purchase was in their store in Burnham Market and the service from each of the staff was excellent. Friendly and informative and I made a couple of purchases. I was so impressed I later went online and made 3 more purchases. From now my go to clothing retailer!
22 de junho de 2026
Avaliação não solicitada
Great choice
Great choice, brilliant quality and exceptional staff.
27 de junho de 2026
Avaliação não solicitada
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