I have finally purchased my funeral plan with Aura and it’s a great weight off my mind. The plan I have purchased is exactly what I wanted. I have looked at other companies for quotes, but as they... Ver mais
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Veja o que dizem as avaliações
I chose Aura for my funeral plan because of the ratings and its no-pester promise. Delighted to have done so. I never felt under pressure to make a decision, and wasn't subject to constant calls or e... Ver mais
A empresa respondeu
Matt was super professional and caring throughout our difficult conversation. It's not easy to prepare for a loved ones funeral even if hopefully it will be a while before I need to contact you. 10 ou... Ver mais
A empresa respondeu
Jimmy was so helpful, professional but shared my sense of humour which certainly made the process very easy. I guess my only question would be is why the advertisements for Aura say funerals from £... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
Informações de contato
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, Reino Unido
- 0800 808 5723
- hello@aura.life
- aura.life
4,9
Excelente
1 mil avaliações
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Aura
Hello Stephen,
Thank you so much for your kind words. I’m really glad you found us lovely and helpful, it truly means a lot.
All the best,
Caoimhe
Resposta da Aura
Hello,
Thank you so much for your kind review. I’m really glad to hear you were pleased with the arrangements and found everything helpful.
Wishing you all the best,
Caoimhe
Professional guidance for a difficult subject
The follow up after my first enquiry, was friendly, informative and professional. I never felt pressured. I wanted time to think about my decision and to consult with my family. The representatives honoured this respectfully and with the understanding that this is not a decision to be made lightly. The materials sent are clearly presented and easy to follow.
16 de abril de 2026
Resposta da Aura
Hello,
Thank you so much for taking the time to share your experience. I’m really glad you found the process friendly, informative and pressure free. It’s so important to have the time and space to make a decision like this, and I’m pleased we could provide that for you.
I’m also pleased to hear that the materials were clear and easy to follow. If you ever need anything further, I’m always here to help.
Best wishes,
Rowena
Good communication and gave me time to…
Good communication and gave me time to decide, didn’t rush me. Very pleasant
11 de abril de 2026
Resposta da Aura
Hello Rachel,
Thank you so much for your kind words. I’m really glad you felt comfortable and had the time you needed to make your decision without any pressure. It was a pleasure to help you.
Wishing you all the best,
Caoimhe
Resposta da Aura
Hello,
Thank you for your kind review. I’m really glad you found everything so easy to deal with, and it was a pleasure to help you get your plan set up.
Wishing you all the best,
Matthew
Aura feedback
Very simple and easy to arrange , did it all over email and then completed a bank transfer, just what I wanted
10 de abril de 2026
Resposta da Aura
Hello,
Thank you for your lovely review. I’m so glad you found the process simple and easy, and that arranging everything over email worked just as you wanted.
Wishing you all the best,
Zoe
Resposta da Aura
Hello Amanda,
Thank you for your kind review. I’m so glad to hear you found everything easy to set up.
Wishing you all the best,
Anne-Sophie
Good Service
Excellent service and very understanding staff. Made it very easy to get sorted out.
19 de abril de 2026
Resposta da Aura
Hello,
Thank you so much for your kind review. I’m really glad I could help make everything easy to sort out for you, and that you felt supported throughout.
Wishing you all the best,
Anne-Sophie
I spoke to mathew who was very helpful…
I spoke to mathew who was very helpful & sorted the plan for my wishes for my funeral plan. I am happy & grateful f9r this.
11 de abril de 2026
Resposta da Aura
Hello Deborah,
Thank you for your kind review. I’m really glad I could help get everything sorted and make sure your wishes were clearly put in place. It means a lot to hear you’re happy with the plan.
Wishing you all the best,
Matthew
My experience
Found the experience very positive
The representative of Aura was well informed and definitely was a major influence in my decision to choose Aura.
18 de abril de 2026
Resposta da Aura
Hello Gary,
Thank you for taking the time to share your experience. I’m really glad to hear you found everything positive, and that I was able to help you feel confident in choosing Aura.
Wishing you all the best,
Jimmy
I checked out several direct funeral…
I checked out several direct funeral companies and your plan was the one that ticked all the boxes with one up front price. further to that your quick response without annoying phone calls.
16 de abril de 2026
Resposta da Aura
Hello Lionel,
Thank you for your kind review. I’m really glad to hear that our plan ticked all the boxes for you and that you appreciated the straightforward pricing and quick response without any unwanted calls.
Wishing you all the best,
Jimmy
Resposta da Aura
Hello Tom,
Thank you for your kind words. I’m really glad you felt able to go at your own pace and that the experience wasn’t pushy.
Wishing you all the best,
Jimmy
Easy to speak to with no pressure to buy
Easy to speak to with no pressure put on you to buy. No call back to pressurise you into buying. Would recommend this family company to anyone.
17 de abril de 2026
Resposta da Aura
Hello,
Thank you so much for your kind review and recommendation. I’m really glad you found it easy to talk things through and that you felt no pressure at any point, that’s exactly how it should be.
Wishing you all the best,
Jimmy
Good informative service not…
Good informative service not pressurised.very helpful
9 de abril de 2026
Resposta da Aura
Hello,
Thank you for your kind words. I’m really glad you found the service helpful and informative, and that you felt no pressure along the way.
Wishing you all the best,
Jimmy
cremation no problems…
All done over the phone no problems paperwork and e mail sent to me family just have to make a call when needed no fuss
17 de abril de 2026
Resposta da Aura
Hello,
Thank you for taking the time to share your experience. I’m really glad I could make things simple and straightforward for you, and that everything was handled without any problems.
With warmest wishes,
Jimmy
No Sales Pressure.
Excellent communication with lots of opportunity to ask questions.
No sales pressures.
Professional and sensitive approach with personal information.
Prompt delivery of Funeral Plan.
Best price (I have been shopping around ).
16 de abril de 2026
Resposta da Aura
Hello Cheryl,
Thank you so much for taking the time to leave such a thoughtful review. I’m really glad I could provide clear communication and give you plenty of opportunity to ask questions, without any pressure. It’s great to hear you felt comfortable and well looked after throughout, and that everything was delivered promptly.
Wishing you all the best,
Roddy
Bough a funeral plan for myself.
Bough a funeral plan for myself.
Any interaction i had with the company have been faultless. They have answewred all my questions, laid it all out simply and saved myself £300 to boot after the other company didnt get back to me for a few days.
8 de abril de 2026
Resposta da Aura
Hello,
Thank you for your kind review. I’m really glad I could help answer all your questions and make everything clear and straightforward for you. It’s great to hear you had such a positive experience and even managed to save some money along the way.
Wishing you all the best,
Roddy
Resposta da Aura
Hello,
Thank you for your lovely review. I’m really glad I could help you understand everything clearly and provide a more personal service along the way.
Wishing you all the best,
Roddy
Efficient and friendly
Efficient and friendly, the team member knowledgeable and able to offer information and reassurance
8 de abril de 2026
Resposta da Aura
Hello Roger,
Thank you so much for your kind words. I’m really glad I could help provide the information and reassurance you needed, and that you found the experience both friendly and efficient.
Wishing you all the best,
Rowena
Professional service by everyone
I am so pleased I chose Aura and cannot recommend them highly enough. Everyone is so professional, friendly and understanding which can make a difficult
decision so much easier. I know they are available if I have any questions and this in itself is very reassuring. This makes me sure I have made the right choice.
5 de abril de 2026
Resposta da Aura
Hello Sylvia,
Thank you so much for your kind words and for choosing Aura. It really means a lot to hear that you felt supported and reassured throughout the process. We know this can be a difficult decision, so I’m so glad we could make it a little easier for you.
Wishing you all the best,
Caoimhe
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