Austin's Funeral Service Avaliações 1.907

Austin’s were sensitive to the situation offering a supportive atmosphere with clear advice, allowing us to tailor the day to our wishes. Thank you.
Costs were clearly outlined. Communication was clear and prompt.
Thank you Kelly and the Welwyn Office.
A perfect tribute for my mother.

Staff at Austin’s went out of their way to arrange a date for the burial at short notice. The team were helpful, considerate and professional at all times and we appreciated the extra touches of kindness. Highly recommended.

The staff were all calm, confident and very caring.

We found every aspect of Austin's services highly professional and compassionate at a very difficult time for our family.
Whoever we dealt with, knew of our arrangements and nothing was too much trouble.
On the day, the Funeral Director and his team were exceptional, with the day going a smooth as it could.
Overall, a highly professional service - 1st class. As said 'you get what you pay for'.
Thank you.

David was so lovely to during this terrible time. Can’t thank him enough.

All the staff that we worked with, particularly Susannah and Gary were excellent, showing empathy and good organisational skills. Nothing was too much for either of them. Thank you
The only sadness, which I’ve discussed with Susannah was that the web view was not turned off to enable us to have a private goodbyes which really saddened us as a family.

Friendly staff put my mind at rest, everything went smoothly

Excellent service & very supportive of all our family.
They helped make a hard day for us..easier.

Thank you everyone in Austin's for your care and guidance whilst arranging my husband's funeral. All the staff in Welwyn, the Celebrant, and during the funeral were all very kind and considerate and I am very grateful.

Austins were absolutely fantastic in dealing with our unexpected loss from start to finish , we used the new chapel in the old town which was beautiful , every member of staff and those associated with Austins were also fantastic. And everyone in attendance said how wonderful it was also.
Thank you Austin’s

This was the worst time of my life but the highly professional yet sympathetic and empathetic approach by Kelly guided us efficiently through every stage. Highly recommended.

Everyone made a sad occasion memorable with there patience & kindness

Everyone was so calm and efficient and nothing was too much trouble. One thing I didn't have to worry about at an awful time.

Beautiful office in Stevenage. Staff all very helpful and treated the deceased and family with compassion and respect.
Communication with Funeral Director was excellent and all wishes carried out.
Assistance with third parties regarding visual photo tribute and appointing the appropriate celebrant for the type of service was very much appreciated
Service ran smoothly and my brother was given an amazing send off, celebrating his 70 years of life

Thank you for your exceptional care and the loss of Edward Alfred Charles Day, AKA Papa.
Your professionalism and kindness provided great comfort to us all.
Special thanks to Suzanna who supported us from start to end in a highly professional manner. Also, a mention fir Rob, Lee, Lucy and everybody who contributed to making such a difficult time a little easier.
Everybody who attended the service commented about how lovely it was, so thank you once again.
Kind regards Brenda and family.

From my/our first visit at what was a difficult time, all your staff were respectful, considerate, caring and helpful. There was no rush and questions were answered knowledgeably. Subsequent questions on the phone were answered efficiently/effectively if I needed a return call. Even when I made a ‘quick pop in’ visit, I was helped instantly. Thank you. My daughter and I spent a long time deciding on the service details and appreciated the several drafts until we achieved the final Order of Service. The service was beautiful… All your organising went well before, during and after my husband’s funeral. Thank you to every person involved.

Respectful, kind staff. Well organised. Explained everything clearly.

Professional, friendly and respectful service from all the staff at Austin’s.

We were given a very nice welcome . Tea and biscuits. Very friendly atmosphere. Dealt with quickly and efficiently.

Very good service. Kelly was kind and understanding when we met her for the first time and as we knew nothing about how to organise a funeral, she talked us through all the decisions we needed to make in a supportive way.