I would like to to thank Mathew for all is time and care to find us the best flights to Australia and other parts of air travel in Australia, we was due to travel October. And such a shame due to... Ver mais
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Veja o que dizem as avaliações
Booking our month long trip to Australia, New Zealand, Fiji and Singapore couldn't have been easier. Richard Rymer took our wishes on board and produced a custom made trip and when we made changes it... Ver mais
A empresa respondeu
Matt went to a lot of trouble to get our flights sorted despite the fact he should have clocked off half an hour ago! We didn't get the chance to ring until nearly 5pm which was his finishing time. He... Ver mais
Guided me through the process of building my bespoke itinerary for Australia. Listened to my needs and requirements. Patiently amended things for budget issues. Offered alternative solutions. Hav... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
The UK’s leading Australia, New Zealand and South Pacific specialists, we’ve been designing tailor-made holidays to Australasia since 1977.
Informações de contato
Suite 4A, 4th Floor (East Wing), Pit Row, LS1 4BT, Leeds, Reino Unido
- 0808 250 6803
- austravel.com
4,8
Excelente
188 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very accommodating at getting our trip…
Very accommodating at getting our trip correct, even though we made numerous alterations to the itinerary.
15 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Anne
Thank you for taking the time to leave your comments about your booking experience with Austravel.
Great to hear that we were able to work with you to make the perfect trip for you.
Have a wonderful time.
Kind regards
Abi
Customer Experience Leader
I have been using Austravel for 13…
I have been using Austravel for 13 years, and have never had any problems. Even 2 years ago when I had to change my flights because my Mother was ill, the person who sorted it out for me was very patient and helpful.
14 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Angela
Thank you for your kind comments about your experiences with Austravel. I am so pleased to hear everyone that you have dealt with through the years have been helpful.
We very much appreciate your loyalty and look forward to helping with your future travel plans.
Kind regards
Abi
Customer Experience Leader
Excellent service
Excellent service
Quick attentive and very responsive
12 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Michael
Thank you for posting your review of the service provided by Laurie when she arranged your booking with Austravel. She will be so pleased to read your kind comments.
I hope you have an amazing time.
Kind regards
Sue
Customer Experience Executive.
Resposta da Austravel
Hello Deborah
Thank you for reviewing your booking experience, Customer service is so important to us and its always good to know when our customers appreciate what we do.
I hope you have an amazing holiday.
Kind regards
Sue
Customer Experience Executive.
Excellent Holiday Company
I have booked with Austravel for many years
Now..the team are excellent ..They will always
Give you excellant advice on your destination..
Any problems occured on holidays they have dealt with them in a professional manner.
Would like to express our thanks to Richard Rymer in the Leeds office who is very profesionel and i have dealt with him for a few years and will be recomending Austravel to all my Friends and relatives..Have just booked my 2019 holiday to Asia with Richard...
6 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Miss Phillips
Welcome back to Austravel, Thank you for booking with us again and for taking the time to post your review. Richard and his colleagues will be so pleased to know how much you appreciate their help and advice.
Thank you for recommending us to your friends and relatives, its much appreciated.
I hope you have a wonderful holiday.
Kind regards
Sue
Customer Experience Executive
Julie listened and delivered
Julie listened and delivered. Brilliant
4 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Nora
Thank you very much for your kind comments about your booking experience with Julie, I will ensure I pass on a copy of your kind comments.
Enjoy your fantastic trip.
Kind regards
Abi
Customer Experience Leader
Dave at Austravel was great.he gave…
Dave at Austravel was great.he gave honest feedback and sorted everything out perfectly.
1 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Michael.
Thank you for leaving your review about the service Dave provided. He will be so pleased to know how much you appreciate his help and advice.
I hope you have a wonderful trip.
Kind regards
Sue
Customer Experience Executive.
So far so good
So far so good.
Julie has been fantastic at getting our itinerary for Oct/Nov 2019 just where we want it.
30 de agosto de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Sue
Thanks for your feedback about Julie and your booking experience with Austravel. Its much appreciated. Julie will be pleased to know that she has arranged the perfect itinerary,
I hope you have an amazing holiday.
Kind regards
Sue
Customer Experience Executive.
Excellent in every way
Excellent in every way. Julie gave us really useful advice in a friendly, helpful manner. She was also highly efficient, alerting us to an airline sale, and answering our many questions honestly and thoroughly. Thank you!
30 de agosto de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Richard
Thank you for posting your feedback about your booking experience with Julie. She will be pleased to know how much you appreciated her efforts.
I hope you have a fantastic trip
Kind regards
Sue
Customer Experience Executive.
I had to chase up to get my paperwork…
I had to chase up to get my paperwork posted as it had been sent by email and I do not have printing facilities.
28 de agosto de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Valerie
Thank you for your feedback, its much appreciated. We are always happy to post your paperwork if you prefer.
I hope you have a great trip.
Kind regards
Sue
Customer Experience Executive.
Flight booking to Australia
I needed a multi flight booking, including interstate stops in Queensland and NSW. Not many companies seem to offer this hence calling Austravel. Laurie was very helpful, and made it all quite painless. The confirmation came through very soon after, so overall a good experience. Only reason didn’t give 5 stars was their phone lines are occasionally busy, which must show they’re popular!
28 de agosto de 2018
Avaliação não solicitada
Resposta da Austravel
Hello David
Thank you for posting your review of the service Laurie provided when she arranged your flights. She will be pleased to know you appreciated her help.
I'm sorry you experienced occasional waits when calling us when phone lines are busy but please rest assured we do strive to ensure that we answer as quickly as possible as we hate to keep anyone waiting.
I hope you have a fantastic time.
Kind regards
Sue
Customer Experience Executive
Efficient and helpful service
Efficient and helpful service. Have used Austravel in the past, so would have no issues with recommending them.
27 de agosto de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Richard
Thank you for your kind comments and for booking with us again. Welcome back to Austravel. Its fantastic to know how much you value our service and that you will recommend us.
I hope you have a wonderful time.
Kind regards
Sue
Customer Experience Executive.
Perfect itinerary, booked with no hassle
The whole process from looking at the website to booking was totally stress-free and so easy. Julie, the travel advisor, was very helpful and put together the perfect package for us. Can't wait to go now!
27 de agosto de 2018
Avaliação não solicitada
Resposta da Austravel
Hello JK
Thank you for posting your review of the service Julie provided when she arranged your holiday. I'm glad she made it so stress free and easy. She will be so pleased to know how much you appreciated her help and advice.
I hope you have a wonderful holiday.
Kind regards
Sue
Customer Experience Executive.
Happy return clients
We have used Austravel previously for our trip to Western Australia and Adelaide. We had no issues whilst away and the accommodation was exactly as we expected which has not been the case with a previous travel agency.
Julie has been most helpful with suggestions for our forthcoming trip to Tasmania and we are very much looking forwards to our holiday next year.
24 de agosto de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Robert
Welcome back to Austravel. Thank you for booking with us again and for leaving your feedback, its much appreciated.
Julie will be so pleased to know how much you are looking forward to your trip.
I hope you have an amazing time in Tasmania
Kind regards
Sue
Customer Experience Executive/.
I should have contacted Austravel first…
I should have contacted Austravel first - having tried others, it was a refreshing change to talk to someone who actually knew what he was talking about. He found flights, booked seats and it cost less than I'd been quoted by others. Good job.
22 de agosto de 2018
Avaliação não solicitada
A really great company to deal with
A really great company to deal with. This is the second time we have used them, and again they did not let us Down. They were so helpful, even though we did mess them around a bit. Fantastic service, and a special thanks to Anthony.
16 de agosto de 2018
Avaliação não solicitada
Anthony at Austravel is one of the best…
Anthony at Austravel is one of the best travel experts I've ever dealt with!
14 de agosto de 2018
Avaliação não solicitada
Austravel made our holiday for us
Austravel made our holiday for us , the first time was Matt and the second holiday we are about to go on was with John , they changed out intinerary to suit us and nothing was any trouble for them Thank you
13 de agosto de 2018
Avaliação não solicitada
Efficient and straight forward
Quick , friendly and listen to what YOU want
13 de agosto de 2018
Avaliação não solicitada
Superb Service and Advice
13 de agosto de 2018
Avaliação não solicitada
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