I would like to to thank Mathew for all is time and care to find us the best flights to Australia and other parts of air travel in Australia, we was due to travel October. And such a shame due to... Ver mais
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Veja o que dizem as avaliações
Booking our month long trip to Australia, New Zealand, Fiji and Singapore couldn't have been easier. Richard Rymer took our wishes on board and produced a custom made trip and when we made changes it... Ver mais
A empresa respondeu
Matt went to a lot of trouble to get our flights sorted despite the fact he should have clocked off half an hour ago! We didn't get the chance to ring until nearly 5pm which was his finishing time. He... Ver mais
Guided me through the process of building my bespoke itinerary for Australia. Listened to my needs and requirements. Patiently amended things for budget issues. Offered alternative solutions. Hav... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
The UK’s leading Australia, New Zealand and South Pacific specialists, we’ve been designing tailor-made holidays to Australasia since 1977.
Informações de contato
Suite 4A, 4th Floor (East Wing), Pit Row, LS1 4BT, Leeds, Reino Unido
- 0808 250 6803
- austravel.com
4,8
Excelente
188 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
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Just booked a trip for August 2019
Just booked a trip for August 2019, Laurie couldn’t have been more helpful & sorted everything exactly as we wanted.
9 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Kate
Thank you for taking the time to let us know about your booking experience with Laurie, he will be so pleased to see how much you appreciated his efforts.
Laurie and the team are on hand to assist should you need any help before you travel.
Have a wonderful time.
Kind regards
Abi
Customer Experience Leader
Excellent service
Very helpful staff, easy to work with & very competitive pricing. They were happy to look at various options regarding the flights we planned to take & offered sensible suggestions regarding alternative options.
9 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Colin
Thanks for your kind comments about your booking experience with Austravel. Glad to hear the team were able to help to plan your trip by looking at various options for you.
Have a fantastic time.
Kind regards
Abi
Customer Experience Leader
Very professional and helpful advice
Very professional and helpful advice. Options quickly identified so that decisions on flight and hotels could quickly be taken.
8 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Barry.
Thank you for booking with Austravel and for reviewing the service provided by Julie when she arranged your holiday. I am glad you found her so professional and helpful. She will be pleased to know how much you appreciated her advice.
I hope you have a wonderful holiday.
Kind regards
Sue
Customer Experience Executive.
Very efficient staff that always make…
Very efficient staff that always make sure I have every thing I need for my trip abroad. I have always been pleased with your company for arranging my 24 trips to Australia in the past. Well done.
8 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello
Welcome back to Austravel. Thank you for choosing us again and for posting your kind comments about us.
I hope you have a wonderful time
Kind regards
Sue
Customer Experience Executive.
We have booked through Austravel for…
We have booked through Austravel for years. No stress, competitive prices and the ease of booking why go elsewhere
2 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Gary
Thank you for taking the time to review your booking experience with Austravel. We very much appreciate your loyalty.
We look forward to helping you in the future.
Kind regards
Abi
Customer Experience Leader
We had a very knowledgeable advisor who…
We had a very knowledgeable advisor who helped plan our holiday and are now looking forward to our trip in the new year.
1 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Pauline
Thank you for your feedback, I am so pleased that Zara was able to help with your holiday plans - what a fantastic itinerary!
Have an amazing holiday!
Kind regards
Abi
Customer Experience Leader
excellent service
excellent service, the fourth time that I have used Austravel,
1 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Dear Martin
Thank you for making your fourth booking with us - we are very grateful for your loyalty. I will pass a copy of your kind comments to Zara and her line manager.
Have a great trip and we look forward to helping you again in the future.
Kind regards
Abi
Customer Experience Leader
Resposta da Austravel
Hello Alan
Thank you for taking the time to review your booking experience with Richard, he will be so pleased to see how much you appreciated his efforts.
Have a fantastic holiday
Kind regards
Abi
Customer Experience Leader
Everything was sorted and booked with…
Everything was sorted and booked with one phone call
1 de outubro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello
Thank you for reviewing your booking experience with Austravel, I am glad that Richard was able to finalise your travel plans with one phone call.
Have a great trip
Kind regards
Abi
Customer Experience Leader
Very helpful and efficient.
Very helpful and efficient. We have booked with them before which is why we returned to them again.
29 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello
Thank you for booking another holiday with Austravel we appreciate your loyalty.
I will pass your kind comments to Richard.
Have a wonderful trip.
Kind regards
Abi
Customer Experience Leader
Great help
Excellent service, prompt response. Knowledgeable staff. Clear information.
29 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello
Thank you for your kind comments about your booking experience with Laurie, he will be so delighted to see how much you appreciated his efforts.
Looks like you have a wonderful trip planned. Have a fantastic time.
Kind regards
Abi
Customer Experience Leader
Straightforward solid service
Straightforward, easy to follow advice. Calls answered or returned quickly. So far very impressed!
27 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Tracey
Thank you very much for your kind comments about your booking experience with Austravel. I am so pleased that you found Richard to be so helpful.
I hope you and your family have a fantastic trip!
Kind regards
Abi
Customer Experience Leader
Got me my perfect flights and times
Got me my perfect flights and times! Excellent customer service too.
25 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello
Delighted to hear that we were able to find the perfect flight and flight times for your trip. Great to hear that you found the service to be excellent too.
Thank you for your feedback.
Kind regards
Abi
Customer Experience Leader
Excellent Service
Very good service and helpful I have always used Austravel whenever we have flown to Australia
24 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello
Thank you very much for your kind comments and for your loyalty to Austravel, we very much appreciate it.
Have a great trip!
Kind regards
Abi
Customer Experience Leader
Nothing was too much trouble
Booking our month long trip to Australia, New Zealand, Fiji and Singapore couldn't have been easier. Richard Rymer took our wishes on board and produced a custom made trip and when we made changes it wasn't an issue. He was really helpful and knowledgeable. Nothing was too much trouble.
When we return we'll update.
20 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Patricia.
Thank you for posting your review. I am glad Richard was able to design the perfect trip and he will be pleased to know how much you value his help.
I hope you have a fantastic holiday.
Kind regards
Sue
Customer Experience Executive.
Travel planning made easy and painless
Usually I book flights and accommodation online but the forthcoming trip to Australia included stopovers which are more complicated booking direct and expensive.
I used Austravel about 30 years ago before online was so prevalent and when I was looking for help with my holiday itinerary I remembered that they were very efficient and helpful all those years ago.
Thankfully this is still the case today - Paul has been brilliant, advising the most cost efficient way of seeing some of Australia within a limited timescale. He has been very patient with us, explaining everything in detail. I had forgotten the days of the good old-fashioned travel agent - well they’re still here but with a bucketful of experience and professionalism. Well done Austravel!
20 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello
Welcome back to Austravel. Thank you for booking with us again and for reviewing the service provided by Paul when he arranged your forthcoming trip. He will be pleased to know how much you appreciated his help and advice.
I hope you have a wonderful time.
Kind regards
Sue
Customer Experience Executive.
Poor administration
Took over 2 weeks to get a brochure.
Immediately started to finalise tour. Changed details as some hotels not available. Paid deposit , a month later no invoice for holiday or acknowledgment of deposit paid. Did get email saying balance was overdue and then one saying to ignore it. A month from booking still no invoice so needed to chase up.
Administration is totally substandard. Booked last year and everything was fine so can’t understand how things can get so badly wrong so quickly.
19 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Dear Mr Burns
Thank you for taking the time to speak to me this morning. I am very sorry that you have been left feeling frustrated and I will ensure your comments are passed to our management team for investigation.
I have emailed you my direct contact details as agreed this morning, please don't hesitate to contact me directly for any future queries.
Kind regards
Abi
Customer Experience Leader
James to the rescue
I rang because I couldn't get on the visa link so James offered to do them for me . Very helpful . Thank you
17 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Jackie
Thank you for letting us know how pleased you were with the service James offered when arranging your visas, he will be very happy to see how much you appreciated his efforts.
Have a wonderful trip!
Kind regards
Abi
Customer Experience Leader
All my booking dealings have been dealt…
All my booking dealings have been dealt with speed & efficiency,thank you
17 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hello Mrs Baker
Thank you for your kind comments. I am pleased you found the service to be so efficient.
Kind regards
Abi
Customer Experience Leader
Really helpful advisors
Really helpful advisors , definitely recommend austravel x
16 de setembro de 2018
Avaliação não solicitada
Resposta da Austravel
Hi Susan
Thank you for your kind comments, pleased to hear that the advisors that you dealt with were helpful. Paul and Sharron will be pleased to hear how much you appreciated their efforts.
Enjoy your trip.
Kind regards
Abi
Customer Experience Leader
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