Automated Environmental SystemsAvaliações 

Great advice on phone and quick despatch of the pump

Good, old-fashioned customer service.
You get to speak to a human who is knowledgeable, listens, understands and advises expertly.
The kit I bought was exactly what I needed, and recommended by AES.

Delivered next day , no problems.

Great range in stock, good prices, Super fast delivery and great tracking information form the courier (albeit pull not push)

fantastic company! The Best. Reliable - efficient - good value

Every time we ask for help these guys are just brilliant. This time I sent in a photo of a broken part as I had no idea what it was called. Incredibly helpful. Thank you!

Great service payed for my product and delivered next day amazing customer service very kind

Advice and reactivity

IX22 Swimming Pool Heater, the order was easy, next day delivery, had an issue with size of water input and output only 50mm connection provided, part missing to reduce to 1.5", very helpful missing part sent out same day for next day delivery, highly recommend this company.

quick excellent service. Ordered one day delivered the next.

First class company to deal with. No previous dealings and Simon could not have been more helpful, professional and a pleasure to deal with. Will definitely be using them again. 5*

Nick was very helpful in sorting out a query we had about a pool bypass kit and how to install the kit. Sent us a diagram by email following a useful telephone conversation.
We have now installed a bypass kit and are delighted it’s fully working. Thank you for your help.

AEG and Simon have been consistently excellent – both in terms of the products they’ve supplied and the service during and after fulfilment. They’re all also genuinely nice people and I strongly recommend them.

Great service from the outset. Communication was spot on, and the engineers that attended were informative and pleasant. Cant fault anything from start to finish.

Very good service, good price & seemingly a very good product

They were very helpful and friendly

AES have been fantastic. From helping me get the right thing to helping me make sure I get the most from it! Very very helpful. Highly reccomend.

Fantastic support before, during and after our purchase. Simon was very helpful recommended what we needed for our current setup, and even after when we were having a few teething issues he was always on hand to assist

The immediate response and the answers to me questions were very quick. Even when i called, i got an immediate solution

Purchased a Remora i15 Inverter heat pump last year (2024), but when I fired it up this year I was getting a flow rate error.

Emailed AES and much to my surprise I had a response immediately! As this was a bank holiday weekend I was pretty impressed.

I spoke to Simon at AES who arranged a video call to investigate the issue. We tried many things including manually triggering the flow switch (which worked). Simon walked through all of the pipework and even did some calculations on my pool pump flow rate.

After an hour or so, the error remained, but Simon suggested sending out a replacement flow switch, even though it appeared to be working ok when triggered manually.

New part arrived which was straight forward to replace and result!!!! It was all working!

I cannot thank Simon at AES enough, not only did he spend an hour on a bank holiday weekend supporting me, but also issued a replacement part free of charge in good time. This is fantastic customer service! Many Thanks!