Autumna Avaliações 

142
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I placed a request in Autumna abd they were extremely resourceful and offered various options and could reacted wert efficient and prompt manner 🙏 thank you

Avaliado com 5 de um total de 5 estrelas

I was pleased with the response l received from Autumna. I was contacted by several institutions very quickly. In the end we decided against respite care and thought we would manage as a family, but w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviços de cuidados para idosos
  2. Casa de Repouso para Idosos
  3. Centro de Defesa do Consumidor
  4. Lar de Idosos

Escrito pela empresa

Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

142 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(142)

39 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Help at last

I phoned Debbie a few days ago. Google kindly suggested the service. I phoned straight away as I have spent weeks trying to get advice. I was very impressed with the help that she gave me very quickly. She made it clear to me what my next steps should be, and sent me a list of local care homes. I has helped me to go on to the next step of contacting places which seem suitable, and am clear what else I need to do.

8 de março de 2020
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Thanks for the kind words Tom. We were so pleased to be able to clarify the situation for you and suggest how to approach the problems. It was lovely talking to you and we are always here if you need some more help.

Avaliado com 5 de um total de 5 estrelas

Working together for improvement.

I have worked with Debbie and her team for a number of years and found this relationship to be refreshing in a sector that can be very demanding. Debbie is more then happy to listen and to work together in trying to shape the future of care today. I am more then happy to recommend Debbie if I was unable to deal with a situation that she may be able to support me with.

25 de fevereiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent, Honest & Impartial Advice

Debbie and the team at Autumna offer a wonderful service. Their listings are independent which is a huge selling point when you measure against comparable services. I'm certain that anyone looking for an impartial view of what type of care they need wouldn't go wrong speaking to Debbie and the team at Autumna!

14 de fevereiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have no hesitation in recommending…

I have no hesitation in recommending Debbie and her team, they provide expect advise in a complex industry. The are a shoulder to lead on when you are trying to navigate the emotional rollercoaster of finding care for a loved one.

14 de fevereiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Personal Recommendation

I know Debbie Harris personally and I am in awe of her passion and her knowledge within the care industry. I have experienced first hand the complex choices and overwhelming amount of information. With her care and passion I would highly recommend Autumna If I was ever faced with making this this decision again.

9 de fevereiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Full trust

Full trust
Having recommended Autumna and services to friends and family, I share others sentiment and whole heartedly recommend Autumna. They were able to support some life long family friends with information and advice in the heart wrenching decision of care for a newly incapacitated daughter. Despite not being their typical operating area, the family called me later to express how sensitive, genuine and above all helpful the team were.
I have no hesitation in personally recommending or supporting Autumna.

7 de fevereiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Complete faith in the service Autumna Provide!

I know Debbie Harris personally, and I am always blown away with her passion and knowledge of the Carehome industry. I would have complete faith in Autumna to help find me a Carehome for a loved one. We all hope that we never have to be put in this position, but it's relieving to know that such a thorough, no bias service exists out there, that is driven by genuine passion.

If you need to put a loved one into a Carehome, I would look no further. I can guarantee that Debbie and her team will go beyond your expectations in finding the most suitable Carehome based on your exact criteria.

I couldn't recommend Autumna enough!

1 de fevereiro de 2020
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Thank you Will, I appreciate your comments.

Avaliado com 5 de um total de 5 estrelas

Caring and personal service

I know Debbie Harris personally and the service Autumna offers. When a friend told me she was looking for a care home for her elderly mother I had no qualms about recommending Autumna to her. She told me she'd already used the service and Debbie had found the perfect home for her mother. She couldn't praise Debbie and Autumna highly enough. The sheer relief and peace of mind Debbie and the Autumna service provides is priceless

31 de janeiro de 2020
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

We were very happy to help your friend Denise and were delighted that we could reassure her that she was making the right choice and make sure her mum found the very best care home.

Avaliado com 5 de um total de 5 estrelas

I would not hesitate in recommending…

I would not hesitate in recommending AUTUMNA
Debbies passion , expertise and compassion overflows when she talks about the process of finding your beloved mum or dad the RIGHT place to continue their lives . AUTUMNA understands how precious your parents are and the importance of finding them a place where you can rest totally assured that they can carry on enjoying their lives and you can also live yours knowing that they are receiving the best care you could wish for .Further more what makes them a stand out in their field of expertise is that Autumna don't take ANY referral fees for the amazing service they deliver

31 de janeiro de 2020
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

So true! When it's someone who is special to you it's so important to ensure that you find the right place. So many people feel guilty about their care choices, it's imperative that you know you have found the best care home.

Avaliado com 5 de um total de 5 estrelas

The very best

I have known Debbie for over 5 years and have no doubt about her business values and integrity. These I know she instils in her team and drive everything she does.

Consequently Autumna provides the very best impartial advice and information within the care sector.

For anyone looking for advice or information on any aspect of the care sector I have no hesitation in recommending Debbie and Autumna.

31 de janeiro de 2020
Avaliação não solicitada
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Resposta da Autumna

From a fellow care professional I appreciate your comments Simon, thank you.

Avaliado com 5 de um total de 5 estrelas

Upmost care and professionalism

This company, the owner, Debbie and her staff, have the highest of morals and will look after you with both care and professionalism. I cannot recommend them enough.

31 de janeiro de 2020
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Thank you, I am very glad we were able to help and support you.

Avaliado com 5 de um total de 5 estrelas

If anyone has ever had to place an…

If anyone has ever had to place an elderly relative into care, they will know that it is a very fraught process. As well as managing an extremely emotional situation, there has been no easy way to assess which is the right care home, and if the right care home is identified, finding out if they have space for your loved one has been an archaic process.

Autumna, headed up by the excellent Debbie Harris (who has years of experience in advising families which care home would be right for their relative) fills this gap. They provide recommendations based on where they know the most appropriate care would be provided, and importantly do not take any referral fees for these recommendations. Quite simply, because they care so much about what they do, they find the right care home, as easily as possible, and with no other incentive than wanting complete client satisfaction.

I could not recommend them highly enough, and would not turn anywhere else the next time I need to make a fundamental decision on where my relatives would be most happy.

31 de janeiro de 2020
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Thanks Deborah, our independence from care providers is fundamental to our beliefs. We have never taken a referral fee from any provider or organisations whose services we recommend to our clients. We recommend a service because it is in the best interests of our client.

Avaliado com 5 de um total de 5 estrelas

I have known Debbie Harris for over 5…

I have known Debbie Harris for over 5 years and very much trust Autumna. They are experts in their field and they would be the first people I would contact and have confidence that they will find the right care provision.

One of the key services they provide is that they save families money as they negotiate the care fees for you.

In summary highly recommended.

31 de janeiro de 2020
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

We are able to negotiate a reduction in care fees in approximately 50% of our searches Rob. The fee reduction directly benefits the client, we don't take any referral fees. We are particularly proud of a price reduction recently negotiated for a nursing home that equated to £400 reduction per week for the client. They were thrilled and the care home has been brilliant for their mum.

Avaliado com 5 de um total de 5 estrelas

I have known Debbie personally for…

I have known Debbie personally for several years and am amazed at her in depth knowledge of the Care Industry - they have so much information that they even offer a free advice line so that you can call and discuss any worries with the team over the phone for no charge - receiving valuable information for self funding families in their decisions over care.
Because Autumna don't take ANY referral fees you can trust that the information they provide is independent and is the right care provision for your loved one.

30 de janeiro de 2020
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Our advice line is available to anybody Fiona and in 99% of cases we will be able to answer any query - if we don't know the answer we will find out and call you back!

Avaliado com 5 de um total de 5 estrelas

Autumna so knowledgeable about care

I have known Debbie personally for the last two and a half years, and she has always provided up to date and accurate information and advice on everything to do with care.

I know that Autumna do not take referral fees from any care homes, so you can be confident that her advice is impartial, and you can trust any referral made to a specific care provider.

Debbie and her team can even save you money by negotiating a reduction in the care fees for your chosen care provision.

So if you need to help and advice regarding your own care or that of a family member my advice is call Autumna, the advice line is free!

30 de janeiro de 2020
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Thanks Oliver, I am delighted you have found the service so useful.

Avaliado com 5 de um total de 5 estrelas

Excellent, impartial advice for anyone looking for care homes.

i have known Debbie in a professional capacity for 3.5 years and have no hesitation in recommending her and her team to anyone who is in need of advice about care homes or need to find a care home. In fact I have given her details to many of my clients who have elderly parents or relatives and are in need of some helpful and friendly advice. Debbie is extremely knowledgeable and most importantly kind and patient.

30 de janeiro de 2020
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Thanks Tracey, we have lots of professionals who do not feel comfortable suggesting care options to their clients and recommend our services. I am delighted that you too feel confident that we will provide the best service to your clients.

Avaliado com 5 de um total de 5 estrelas

For self funding families

For self funding families, look no further than Autumna. Debbie Harris, the founder and owner, and her team offer a selfless service, spending hours on the phone advising distressed families who call, when lost trying to find a suitable care home for their much loved elderly family member. Integrity and client satisfaction are the only driving factors behind the quality of service such families receive, not agency fees. If you want to find the best care home for mum, dad or any elderly member in your family, and don’t know whom to trust for advice, then I would look no further than Autumna and Debbie Harris.

30 de janeiro de 2020
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

It certainly can take a long time researching the right care home for mum or dad! But that's what we do and we take enormous pride in making sure we get it right. thank you for the kind words.

Avaliado com 5 de um total de 5 estrelas

Long term care

'I introduced a friend of mine to Autumna & he advised me that they dealt with the placement of his mother's long-term care needs in a sensitive, appropriate & very professional manner. He was very pleased with the service & advice given.'

23 de janeiro de 2020
Avaliação não solicitada
logotipo da Autumna

Resposta da Autumna

Thank you for the introduction to your friend David, we were really pleased to help him as he was certainly in a tricky situation.

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