Avenlur Avaliações 

I received the Sycamore outdoor play set from a friend and the swing set was missing a few parts, including the Hawthorn slide. The slide was listed as out of stock online, but Jasmine assisted me by calling the warehouse and was able to locate 1 slide they had remaining in back stock that she was able to sell to me. Included with the order, she added all the missing hardware (screws and bolts) so we could complete the swing set. I was so pleased with the level of customer service and couldn’t be happier with how Jasmine handled my issue! Best part is that my kids love the swing set and it looks amazing in the backyard!

Jasmin was very helpful and pleasant, and she addressed my concerns in a timely manner.

Jasmine from Avenlur was so helpful and attentive when calling me back after having a question about my order. I got the indoor jungle gym for my 2 year old and he’s going to love it!

Not as excited about this product as I thought I would be. I had the wrong thought that it was more of a bouncer. Everything seems a bit tight and the toys are right on top of my child. It does not spin that well.

It was easy to put together, but we are already thinking of donating it.

Edit: Go the replacement part, works great. Still was a difficult process to get the fix that was needed, but am happy with the end result.

They sent a defective piece and I'm still working on getting a fix for the issue. I initially called them and provided pictures, but they didn't do anything. I then emailed them and they provided a "solution" that wouldn't fix the product and have been generally slow to respond to me. I'm hoping it gets resolved, as the product itself is great.

My little grandson loves his new bouncer. It arrived quickly.

Great product! Took forever to set up but was well worth the time. Very sturdy! Be careful with where you place the rings and rope ladder, my clumsy daughter got in a bit of a tangle! Would recommend this product to everyone with children, especially in winter!

We wanted a very specific type of playground and I was sure I was going to be able to find it. Then we found Avenlur! I was surprised at how fast it was shipped and delivered. Once we opened it I was impressed with the way it was packaged and how clear the instructions were. We put it together and in the process we messed up one of the parts and when we reached to Avenlur, Precious, was quick to respond and was kind about the issue being our fault and went of above and beyond and replaced the part for us. The kids are loving it!

I bought the Alder convertible activity table to replace an ugly but very functional exersaucer -- unfortunately I debated returning this item due to a couple major design flaws. I've had it about a week and so far have decided to keep it because it is beautiful and high quality parts - sadly I will likely just convert it to the table form and go back to my old plastic exersaucer. Problem 1: The webbing that connects the foot plate to the main structure is way too long and has way too much play - it is completely unstable when a baby is standing on it and my 5 month-olds feet were swinging wildly out from under him. He gets so traction from the foot plate to turn the seat (I have to help him shift around). His old exersaucer has only a little movement - enough to work on his balance without flinging his upper body all over the place - the attached video is a MILD image of how much this foot plate moves around-- sometimes the footplate moves so far it is at a 45deg angle and his feet totally fall off....i've tried lots if different height settings - nothing helps. I now have a stack of books and a silicon mat under the foot plate to keep it in place. Problem 2: The chair seat does not swivel easily (even if baby was getting traction with his feet he does not have enough strength to turn the seat). I have to rotate his seat for him and when he is in the exersaucer it takes even a lot of effort for me to rotate the seat - no chance baby can do this. His old exersaucer chair easily glides for him to access all the different toys easily. Such as shame as this piece is beautiful, high quality, just extremely poor design. So disappointed as this is my first Avenlur piece and as I continue to set up my nursery with more Montessori-like pieces I will be hesitant to purchase more items from this company.

My experience with Customer Service was excellent, and I love the Aldar activity table! In fact, I’ve bought two!

I placed my order in December (in preparation for my son's birthday in January). What should have been a straight forward purchased has turned into months of frustration.

I was sent the incorrect item (I ordered the Black and White Flair and was sent the rainbow). Rather than immediately correcting the mistake, I had to send multiple follow up emails just to receive a response. Communication was slow, inconsistent and reactive & I only receive "updates" after chasing them.

I was told replacement items & a partial 20% refund would be processed, yet shipping was delayed weeks beyond what I was promised (in fact, I had to reach out and they THEN created a shipping label and sent the item, but emailed me as if it had been sent long ago). To this day, late February (two months after ordering), I am still waiting on the refund that I was promised and I'm being given vague answers via email that offer no real accountability for the absolute lack of professionalism and care this company displays.

Mistakes happen. What made this experience unacceptable was the lack of accountability and urgency. I paid in full (over $200) and was left to manage this problem myself, repeatedly following up for basic answers.

If you value clear, transparent and honest communication, timely shipping and companies that stand behind their commitments, I would strongly reconsider ordering from Avenlur.

Miss Maya was great. She was able to locate a set of screws for my sons play structure. It was very smooth and she was very reassuring that they would find one.

2 things I want to mention:

First off, Jasmine in customer service is exceptional! She has gone above and beyond for me, dealing with my payment/pricing issue. She answered all of my questions patiently, even if I sounded a bit frustrated. She was SO nice. Nonetheless, she escalated my issue, sought an answer in a timely manner and resolved my issue. JASMINE, i can’t thank you enough seriously.

Overall, Avenlur, in the end working with me. THANK YOU. i really appreciate it.

Secondly, the product is great. Amazing quality and I can tell my son is going to love his own personal jungle gym.

Jasmine was such an amazing help fixing my mistake when placing an order. She made it so quick and easy, thank you Jasmine we can’t wait to use our new swing when it arrives!

High quality products (my children agree!) and excellent customer service! I received help from Jasmine to assist with my order around the holidays and she was so helpful between our two calls and she had her detailed reference notes from our prior conversation. I placed an additional order thereafter due to my trust in product quality and customer service.

Love this company! Their products are great quality, aesthetically pleasing, and loved by all kids. I had a unique return situation around the holidays, and their customer service was top notch - responsive, kind, helpful.

Update: After posting this review and escalating the issue, Avenlur issued my refund. However, this only occurred after prolonged silence and public pressure. Communication was still handled poorly, and I stand by my original experience.

I DO NOT recommend buying from Avenlur. I initially received my product, but when I purchased the climbing wall and monkey bars, I realized they couldn’t be used together as advertised.

At first, Avenlur seemed helpful. They offered a full refund if I returned the items, no cost to me. I shipped the package the very next day using their provided label. They said my refund would be processed once the package was in transit.

But after that, they completely stopped responding. Despite multiple emails and a website chat, I’ve heard nothing since the package was delivered to another customer, per their request. My $400 refund has not been issued, and there’s been zero communication.

It’s shocking how fast they were to ship my item to someone else but impossible to get a refund. I am filing a chargeback with my credit card.

Beware: this company takes your money and disappears. Do not trust them.

Disappointed with this company. My 6-month-old son weighs about 15 pounds and used it only a handful of times when it suddenly broke. This was not due to misuse — it failed during normal, light use by a baby well within the weight limit.
I immediately contacted customer service and was instructed to email support with photos, which I did over a week ago. I have yet to receive any response or acknowledgment. For a product meant for infant safety, both the quality and the lack of customer support are unacceptable.

100% satisfied with this product. The customer service was incredible. Our representative, Precious was incredibly helpful and responded to my emails immediately. I don’t remember the last time I was this happy with a company. They went above and beyond to accommodate our request for the product. The item we purchased didn’t have the accessories we thought came with it at no fault of Avenlur and without hesitation they shipped the accessories to us. It was so generous and we couldn’t be happier!

We received our Sycamore jungle gym as a gift for Christmas this year and my toddler is absolutely obsessed. We spent a long time trying to find the perfect set to replace the old broken down one we had and I can’t recommend this one enough! The gym itself is sturdy and easy to put together with clear instructions(took my husband about 6 hours total by himself). Their customer service is also incredible! Nothing makes me want to continue to purchase more products from a store like good customer service. We had a piece that was broken and the week of Christmas customer service was so quick to respond and send out a new piece so we could complete the build.