Avios Avaliações 453

I have been using since 2019 and never log in to the executive club so I don’t know I have 3 expired companion vouchers but all the points I have been collected were still there. So book a return flight for our family of 5 for £5.
If you have a card and never log in like me. Just go to look at your statement online your executive club membership number is on there and go on British airways website to log in with forget password. Check your email and finish the process then you might find a surprise like me.

Non-existent customer service. If there was 0 stars this would be more appropriate. I have not been able to log in to my Avios account since getting an AMEX card. This has been going on for 6 months. I have spent hours on the phone to them to be told the same thing over and over - wait and try again in 5 days. I have sent 5 complaints in and have had no response or any sort of attempt at resolving my issue. The reason you get an AMEX card is to create points that can be used, but if you cannot access the points it is a complete scam. I will be cancelling my card and never using BA or Avios ever again. Disgraceful service from a supposedly reputable company.

Hi I use amex credit card through the offer I purchased the item its more then 7months still now I did not get the offer avios points still missing avios online raised several email and phone calls nothing they wont take complaint as well very bad customer service they just do more on advertisement even if you want to buy avios offer ticket on peak time its always expensive seems all fake APR for credit card is so high they make money through merchant and customer.

Avios account hacked. 150,000 points stolen. BA says they would investigate in 2 weeks. It’s now been a month. I’ve heard nothing and I can’t access my account.

Awful - shows no availability at any time. The ba site keeps wanting to use my companion voucher even though I check do not use vouchers... a nightmare trying to find any actual availability, horrible UI. My Avios are worthless to me.

BA Avios is the biggest scam ever.

You collect for example 70,000 points and there is NEVER any availability, but if there is, the cost is usually the same as the online cost WITHOUT Avios.

Pointless rewards and a SCAM!!

Terribly disappointing customer service by British Airways
Very poor IT security system on the account with bulk of Avios points going missing without any explanation or support by customer service. More than 3 months and they have still not even gotten back to register, support or explain a fraudulent activity when I lost 100,000 points in October 2024.
I would agree with most reviews so far and
I would not advise anyone to invest in avios points

Deserves less than 1 star!! I booked a hotel through BA executive AVIOS rewards and realised after paying for the hotel, that the name had defaulted to Mrs instead of Mr for my booking.

I tried to call Avios and BA and ask for it to be amended, thinking as it's a hotel, it should be fairly easy.

However, I called the contact number on the email and they said they couldn't help me and gave me another number to call. Called that number and they said I should be calling the original number. Called the original number back and spoke with someone else and they said that there has been some confusion with the 6 digit booking references and mine was longer than 6, so I had to call yet another number. But she assured me that this number was the one that would definitely help me, as she had used it before.
Called the new number and low and behold, they wanted a 6 digit booking reference, not the one that I had been sent on my email! They said that they are the commercial line and that I should be calling the original number to help, even though I had called that twice before and been told no!!!

I had had enough of sitting on the phone for over an hour and promptly cancelled my booking with Avios and used another popular hotel booking site.

What a complete farce!!!! Won't be booking with them again using the AVIOS rewards website.

Definitely don't recommend!!

Impossible to transfer my points to Abios, system doesn’t work. All they seem to care about is collecting data.

For the last 4 months BA avios have cancelled all my transactions and reclaimed all the avios awarded for my purchases through QVC. Tried to contact them no joy. Absolutely useless

Useless - always dispute all online sales - what is the point if you have to continually have to fight for every avios point. This is the worst rewards service ever!!!

Terrible customer service are a genuine mistake that was realised instantly!

15,025 Avios, mostly from my Tesco club card, confiscated by British Airways. My wife had her 19,000 Avios confiscated as well. As most of these points were earned from the Tesco Club card, how come BA think they can take them away. Anyone want to join us in a legal challenge?

I have had great difficulty contacting customer service. At last I managed to link up with a chat room and had a promise of an investigation within 7-10 days ( I have the full transcript with adviser Prerna). The promised email has not been sent. I followed this up by navigating through the website and repeating my request for help. I have a reference number but have had no response. I would appreciate the opportunity to contact an adviser who might help to reinstate my missing Avios.

Misleading adverts. Customer Services refuse to advise how to lodge a formal complaint.

My avios account was hacked and my email was changed and all the avios stolen, this was possible because BA does not protect its customers with 2 factor authentication to change an email address. Now they are insisting I provide my passport as ID verification to reinstate my stolen avios, but I just don’t trust them to keep my sensitive data safe. They even asked me to email a copy passport to their personal work email, as if I am going to do that only to find they send it on to someone else by mistake! Such a disappointing level of care for customers sensitive personal data, I expected at least a basic level of safeguarding.

Totally misleading advertising.

Why did I call myself Charlie. That's because anyone is a "proper charlie" if you fall for this marketing ploy. No wonder BA are near bottom of the flights league.
You cannot spend any avios without spending your money first, set against a disproportionate number of avios. The whole process is meaningful for them and meaningless for you and incredibly time consuming.
The website and apps are dire. Always aimed at saving, making it REALLY difficult to find a spend just avios page. 7 times in a year to Shanghai and can't use any avios to my advantage.

Needed to cancel my reservation.
Booked a return using Avios miles and money, used a considerable amount of Avios miles for the booking and because I used part payment using cash my miles will not be refunded. Shocking not far from Scamming customers. Do not use cash and miles you will not get much cash back only tax and they will take all your miles. If miles only used they refund you if you cancel the booking. Can you make sense of that

After 9 months of trying to claim missing points from a long-haul flight with a partner airline, I've given up.No response to original claim, or after several requests made through BA customer support on X.