Avios Avaliações 453

Believe me when I say if I was able to give Avios less than one then I would.
I spent ages building up Avios points and about mid April 2024 I decided to convert to Nectar as I am now too old to travel anymore. I found that I could only transfer 25200 Avios points at the time but the system allowed me to do an automatic transfer every 4 weeks. I set the system up to transfer these. Alas to no avail as here we are 5 months later and still no Automatic Transfer. I have repeatedly contacted Avios and also British Airways and Nectar and each time the system doesn't allow it. Even worse still when I try to do a manual convert the system says 'your profiles do not match'. Why then did it allow me to do a manual transfer 5 months ago and what has now changed. it has been impossible to find anyone helpful in BA or Avios, nor any useful helpline and NOTHING HAS CHANGED IN THESE LAST 5 MONTHS SO WHY IS IT BLOCKING ME. Again AVIOS system allowed me to do an Automated Transfer and just like last time I received a confirmation E Mail from them...Alas nothing has happened. I firmly believe that the good reputation of British Airways is being tarnished by Avios...so far the silence from Avios is deafening...I will give them until Monday 16th to respond and correct the situation. If no news I will contact Tony Hetherington at the Mail On Sunday and if published, then many many readers will see just what a shocking company Avios are to do business with...update 25/9 I eventually got hold Avios Customer Services but that was only after I emailed the Chief Exec. Along with them, I got to the bottom of the issue which was that on Nectar I am registered as Mike, but after Avios system changes my Christian name of Michael caused a mismatch, hence I was unable to transfer points. I requested Avios to change my name on my account to Mike but alas they said since their system changes, it had to be what was on my passport. As you can imagine my passport shows Michael . So, even though the issue was caused by Avios changing their system, I could only transfer my points to Nectar by amending the Nectar system to Michael..ah well, it was like pulling teeth for the past 4 months, but the consolation is that I will never need to use Avios again

Shocking customer service on bonus Avios that haven’t been awarded. They also take Avios off your account with no justification. Almost all the customer service staff that I’ve spoken to on the phone have been rude and unhelpful.

I have saved almost 200000 Avios points and also have a companion voucher.
I have tried in vain to book a business class seat from London to Sydney in the new year and there is not a single seat available in January, February or March.
What is the point of collecting all these points if British Airways won't let you use them.
A big con BA!

Purchases carried out via there site not showing. Non existent customer services.

Don't be fooled into thinking you will receive Avios points when shopping online because they rarely do. Quite why stores align with this dreadful programme mystifies me. I can't understand how they can be so bad as when I shop with Nectar stores the points are credit within a couple of days. I never have any issues with any other airline partner only British Airways.

Avios told me my points were about to expire. I tried to link the account to my nectar account but couldn't because it was still linked to an old nectar card (which was cancelled because of theft). Nectar said they couldn't unlink the card because they'd cancelled the card. Avios said they couldn't unlink the account because the computer said no. I said could they at least ensure my points didn't expire while I pursued the problem. They said they'd love to but the computer said no. Then they asked if there was anything else they could help me with!

My avios date back some time. Have tried twice over a period of years to 'join' BA Executive club and most recently when threatened with loss of avios I persevered and made some headway - however I was foiled by my date of birth being one digit wrong. I submitted a request that this be changed as I could not edit that line.

I have just received an email asking me to send a copy of my passport or driving licence to enable them to change my date of birth. I have refused, citing the dangers of allowing personal details like that to reach the ether in any way - I never used either to 'open' the account (did I even do that I wonder?) and am anyway surprised that a big corporation would ask something so ridiculous.

I tried to log in today to refresh myself on exactly what the problem is (yes it's been that long) and now the system says I have not verified my email address (the one I used for the complaint and indeed the one they wrote to me on!). I cannot get anywhere near my account even after clicking the link and awaiting an email response which did not arrive.

Having read a few reviews this morning I just thought I'd chip in with my observations - the online system is frankly lacking on many levels, and the human response time is slow and unrealistic. I have actually lost the ability to spend my avios for the 2024 holiday window now anyway!

The name on my account is incorrect by 1 letter, until this is corrected I can’t use my 80,000 points which have taken me years to collect to book my flight.
After submitting the online form to change my name I received a response saying they couldn’t read the perfectly clear picture of my passport to confirm my name. I have since wrote 4 emails, submitted 2 further forms & called customer services twice. 6 weeks later I have not had any further response to any communication and therefore can not use my points.
I am shocked how an organisation this big can be so awful with communication and take so long to complete the most simple of admin tasks! Shocking!! I will stop collecting points with them now as clearly I can not use them even if I do collect.

Had over 60k points. Converted them to Nectar because there are no flights from Manchester. Their app took them back and reduced the value in the process so I now have fewer Avios than I started with. BA refuse to accept any responsibility

A total scam. I had 20,400 worth over Nectar points worth £100 saved over a period of time. I could have spent it on a Sainsbury's shop but I thought I'd convert to Avios to help pay for holiday flights instead. BA unfortunately won't tell you how much money Avios points are worth against the flights you're booking, until you have Avios points on your account, i.e. I had to convert Nectar to Avios to see how much it's worth against the flights. On Avios website it clearly states you can convert back, so I thought there was no issue. It turned out that the value of Avios redemption against flights wasn't as profitable as spending £100 worth of Nectar on shopping. So I decided not to use the point and convert them back to Nectar. But what they don't state clearly is that when you want to convert back from Avios to Nectar the conversation is much inferior! Instead of getting back the original 20,400 by converting back I would only get about half of that! What a scam... Why don't they flag this in big capital red letters before you convert from Nectar to Avios, that the exchange rate won't be the same? Absolutely shameful. I don't know how this is even legal.

Over 68,000 points taken overnight. Had been looking to use them to celebrate our wedding anniversary in September this year. So disappointed. Tried to get the points back for a defined short period so I could use them but absolutely no flexibility or interest in good customer relations. Guttted.

I’ve been trying to build up my avios points for the last 2 years. Specifically using the Avios app and The executive club website to make purchases at retailers that offer points in return.

However, I find some retailers haven’t credited my points. Previously they would reply to my email to adjust points, although these would always be the wrong amounts. But lately they have not even replied to emails.

I always carefully check the t&c to make sure I meet the criteria and have followed the instructions. I have 3,000 pending point from an insurance purchase last October!

And have about 20,000 missing points that I’ve already email about. I’ve even sent them receipts and as proof of purchase.

They spend so much money tell Sainsbury’s customers about their points scheme yet do nothing when there is an issue. If things don’t improve soon, I’ll be looking to just use my current collected points and switch to another loyalty scheme.

Overnight just took my 118,000 avios points that I wanted to use on BA. Just cancelled them.
Don’t touch them. Awful company

VERY unhelpful and the 'help' area seems consistently rude, not just a rogue employee!
Information is misleading also eg points for using Booking.com but only for certain products. You only find this out after.

I received an email to say BA had reconverted 25,200 Avios into nectar…..I immediately contacted them as I thought it was a scam. I asked them to escalate it to the fraud team as I do not collect nectar! Not would I spend hundreds boosting my points with cash to transfer them to useless nectar points.

Almost 2 weeks later, no contact from BA and 25,200 missing Avios points - taken from my account and converted to nectar without my permission. BA customer service is shocking and They really couldn’t care less about their customers. I have spent hundreds boosting my points only for them to rob me of them! To return the unwanted nectar points back to BA I will receive 11,000 instead of 25,200! Meaning I have wasted hundreds of pounds of hard earned cash for no reason! (Lost 14,000 Avios)

I am horrified by BA”s lack of response and they haven’t taken this matter seriously. I certainly didn’t set up any auto conversion for this account so my account has blatantly been hacked but nobody seems to care. Excellent customer service as normal from BA! I will collect until I get enough points for my next flight then I will change to virgin, I do not recommend at all!

Not much to add to all the abysmal reviews already posted. Takes forever to get a response. And for points that are "pending" for months on end, Avios blames the supplier, and the supplier blames Avios. I've had "pending" items (Admiral Insurance and Confused.com) for over six months now, and long delays in getting a response from Avios are now even longer - due, they say, to "system migration". Seriously thinking of jacking it all in to reduce my blood pressure. Absolutely not fit for purpose, despite the groovy surfboard ad. Sorry, Avios, your glossy television ad just rubs salt in the wound.

Non functional website

We are accumulating Avios through The British Airways Executive Club Schene. We did not notice until we got a warning telling us that due to a lack of activity, our account would be closed. We have made 24 onlune purshases in the past 2 years and none of them have resulted in points being credited. I managed to speak to human being on 4th May and raised a complaint asking for my points to be credited but since then I have heard nothing apart from 2 texts which have offered no help or additional information as to when my points will be added. Unfortunately, it seems that we placed our trust in a scheme that is poorly managed and offers not an iota of helpful customer service. Looks like my dream trip to Japan when I fully retire will not be happening.

I tried to transfer my Avios to my Nectar account. I transferred them manually, only to find that they were transferred back to my Avios account a few days later, with thousands of points lost in the conversion. I did the same thing again. And the same thing happened again, with even more points lost. I did not set up an automatic conversion. Something is wrong with the website system. And after complaining, Avios told me they can't return to me the thousands of Avios points I've lost in the conversions. This is appalling. Wish I could give no stars. WHAT A SCAM!

I’ve made 2 purchases back in October 2023 and I filed missing avios claims when no avios were credited onto my account after 3 months. I’ve submitted proofs of both purchases and over next few weeks I’ve received several emails saying that an update to my claims is coming soon. Well, the only update I’ve got was that they’ve changed name to Avios and old claims must be re-submitted 🤬
When I tried to do just that it turned out that one of the transactions, the one that would earn me more avios points, is no longer visible in their system 🤬🤬
I’ve managed to re-submit one claim and I provided the same proof as I did the first time but I was informed that it’s not sufficient 🤬🤬🤯🤬
So I’ve submitted more detailed info and few weeks later I’ve learned that my email was completely ignored when I got message from them saying they’re closing my claim because I haven’t submitted required info 🤬🤬🤬🤯🤬🤬. Absolute sh@*te of a company. Seeing so many similar opinions here brings me some solace. But not a single reply from BA is nerve wracking as it shows their utter disregard to their clients.