Avios Avaliações 453

Similar to everyone else on here, after months of trying to convert Avios points to nectar, phoned and rep tried to help,,no success, week later eventually got through only to find price had gone down and lost over £100...complained given ref no, few weeks later another ref no....every so often receive email stating still dealing with it....phoned, not able to help....disgusting service.

I received an email to say my Avios points would expire in a month. Avios can be linked with nectar points, After many wasted hours trying to do this on different devices, the response always was error . More time wasted trying to find the relevant department and contact details For support finally finding an email
Address for customer services. After a couple weeks, I received an email to say I was in the queue and a tracking number, After a few more weeks, I’m still in the queue with a tracking number with my points due to expire tomorrow.
So many hours wasted now money lost.

I’ve been saving my Avios for an upgrade on flights to Australia but now that I’m trying to use them British Airways won’t allow me to upgrade using my points despite seats being available. I can only upgrade if I pay cash!

What is the point of the Avios scheme if you can’t actually use them when it matters???

Spent nearly two hours yesterday trying to link my debit card to my Avios account only to constantly get an error message. Used the online chat advisor who said to use the website rather than the App, all to no avail. Now waiting for a response from an e Mail I have sent to hopefully get this resolved.
Not a great start!
Hopefully things improve

Had a call with Avois and what a crap shambles.
they dont give you any tickets and no returns on the days required

No problem collecting Avios but try spending them with BA. Of all the website/apps I have ever encountered BA is the absolute worst.
Impossible to make a booking using Avios despite following guidance to resolve issues found in frequent flyer forums. I’ve now been trying for weeks and just get the same message “Sorry, there's a problem with our systems. Please try again, and if it still doesn't work, you might want to try again later” Appalling service the whole IT department needs cleaning out

Shop online at Sainsburys via BA's shopping portal link eventually I get awarded the Avios points I am entitled to for using the portal then TWO months LATER Sainsburys cancel them!!
Pretty much 9 times out of 10!

Total waste of time!

Agents were always wonderful, but the management of Avios accounts with links to Aer Lingus AerClub, Vueling Club, reward flight redemptions etc. has been a complete shambles.
The lack of support and help for technical issues means no accountability, so problems have never been properly addressed. Shambolic.

The app both for BA and Avios is the worst I've ever used. uninformative, difficult, not user friendly, you don't know where you are and what youre doing and whats the point anyway?

What a disappointment. It is incredibly frustrating but to top it all off the support is about the same as contacting your council.

How can such an arrangement of Avios be so pitiful? In this day and age just pick up the phone to someone like AMEX or TESLA and ask them how it's done.

The most frustrating experience trying to claim owed points. We were credited for return flights from Japan to London but the outgoing were missed for some reason. Weblink was down so spent hours getting through to an agent who noted all the details. A month later nothing so repeated the process and were assured the points would be credited. Three months later we received an e mail telling us now to forward documents which we did. Another three months later nothing. Rang agent to see what has happened and they told us they couldn’t access the system and didn’t know where the documents had gone. Still waiting seven months on! It appears we are in a queue waiting review. Very poor treatment of so called valuable customers!

Big scam! Your Avios are useless. I never have a chance to use them, and when i choose a flight or holiday ALWAYS shows "during off-peak times", it means you will never have the opportunity to use them. Barclays too is complicit in scamming people.

I cannot convert Avios To Nectar like many other people
AVIOS DO THE CORRECT THING
SORT IT OUT AND GIVE EXTENSION TO YOUR CHANGE DATE FOR CONVERSION

I was told years ago that BA stood for "bloody awful". Now I know why. I signed up for a BA American Express card to collect more Avios and thought I would use some of them for a (relatively small) reduction on two club tickets for my wife and myself to fly to the Canary Islands. We turned up at the airport to find that one of us had to sit back in economy as they had "oversold" the flight. When I complained I was told this was "normal practice" and "legal" and I could complain if I didn't like it.
I complained on my return to the UK and was offered £50 - less than the difference in price between the economy and club tickets. Complained again, told I was wasting my time. No refund of avios either. I still haven't got any compensation as I said I wouldn't accept the £50 until the difference in ticket cost was refunded first. Im not sure I was bounced back to economy because I used avios for part of the cost but they obviously used some kind of selection criteria for deciding who to bounce.

On my next flight with a Oneworld partner airline (booked through the BA website) I noted on the BA website that Silver Executive Club members enjoyed increased baggage allowance and lounge access. Thought I would call BA to confirm that this included other OneWorld airlines and was told yes. I then checked with the partner airline and found out this was not true. I contacted BA again and was told I was not eligible. I explained that I had been told the opposite by BA staff earlier that day and that the BA website was therefore misleading. I was simply told to make a complaint. I did and was told I was not eligible but no apology for misleading me at the outset or for posting misleading information on their website. They would however pass my "observations" on to colleagues who managed the website. Now I am retired I have a little more time to pester BA with complaints but obviously their strategy is to make it as difficult and as unrewarding as possible if you flag any problems to them. It also means that you need to be careful assuming that you can enjoy all the benefits advertised by BA to lure you into being a member of their executive club. Booking with Avios may lead to a nasty surprise when you check in and, as noted by others below, companion tickets are pretty useless.

The Avios situation and dodgy Executive club benefits seem to be part of a wider pattern of decline in BA. I've travelled for business on many airlines including BA for over 30 years and I've seen the gradual descent of BA into Ryanair territory (especially since its acquisition by Iberia) - charges for baggage, food, regular late running and cancelations, impossible to contact anyone for help (try for example to find a BA email address for customer service), etc etc
It seems clear that this is a company where the owners/managers have decided to milk the brand for as long as possible while offering an increasingly poor service to cut costs and increase profits. At least with Ryanair you get the cheaper tickets. I've decided to use Easyjet in future for short haul and use connecting flights on other more reliable airlines (Lufthansa, Air France etc) for long hail destinations. Better to get better service and a more enjoyable journey than collect fairly useless points (I have about 130,000).

have been trying to increase my avios so used the partner offers to renew home insurance and pet insurance. Did everything right by following the website links and buying the insurance in the same session but instead of getting the promised thousands of points I got an email stating that my purchases were tracked but they weren't eligible and so no avios would be awarded.

I wanted to give BA a chance but looking at the other reviews here it seems like BA doesn't care. I would recommend using a competitor's rewards system

My experience with the Avios points system, associated with Aer Lingus, British Airways, and Iberia, has been notably disappointing, marked by an array of user interface and service challenges that significantly detract from the program's intended value.

Firstly, the requirement to endure a 3-minute wait time simply to log in is an astonishing and unnecessary barrier. This not only tests one's patience but also raises questions about the efficiency and user-friendliness of their digital platforms, reminiscent of internet relics from the 1990s.

Moreover, the system imposes a baffling restriction that prevents users from conducting more than one flight search at a time. This limitation not only hinders the flexibility needed in planning travel but also seems counterintuitive to the very essence of a loyalty program designed to encourage flight bookings.

The hurdles extend to point redemption, where finding eligible flights resembles a quest for a needle in a haystack, further compounded by the convoluted process of transferring points between partner airlines. Additionally, the mechanism for accruing points via shopping is fraught with a faulty tracking system. This often necessitates a follow-up with customer support to ensure points are correctly credited, if they get credited at all.

These issues collectively not only inconvenience members but also severely impact the perceived value of the Avios program. When compared to the simplicity offered by airlines like Ryanair, which demands no points for bookings, Avios appears unnecessarily cumbersome.

To conclude, while loyalty programs are designed to enhance customer loyalty and satisfaction, my experiences with Avios have led to the opposite. It's disheartening to witness a system that could offer significant benefits instead become a source of frustration due to outdated practices and technical inefficiencies. My advice to those considering Avios is to weigh these challenges carefully.

awful website. very flaky. constantly down
Avios rewards are also extremely poor!

They don't give you avios when you go through their site. They don't tell you why they don't give it. The avios points are mostly a con.

Absolute dogs#%t website and reward points company.
I have 250k points, trying to fly home with my family of 5 on Aer Linus and can’t see any available flights.
I should of stuck with Chase United , far better experience.