Awayholidays Avaliações 

3.423
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Another year and another Happy couple getting the best service to book our holiday for next year. We have been lucky to have service from Alex from Away Holidays now for 5 years. With up to date kno... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

first time I’ve booked with away holidays, and Alex was amazing sorted everything over the phone for my holiday for next year to Zanzibar every detail covered Definitely reccomend Alex and this comp... Ver mais

Avaliado com 5 de um total de 5 estrelas

Neil is our go-to person for booking our holidays. Always speedy, efficient (and patient!) when we're drawing up plans. Away were also very good when refund was needed when you couldn't travel to the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Southall / Away Holidays I just wanted to take a moment to tell you how truly blessed you are to have someone like Mr Umang working for you. Umang is a very special person in my eyes and... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de Viagens

Escrito pela empresa

Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(3.423)

256 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Alex has been great

Alex has been great. Everything was dealt with promptly and efficiently.

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Valued Customer,

We are thrilled to hear such positive feedback regarding Alex's work. It's our goal to provide exceptional and efficient service, and we're glad that you felt Alex embodied those standards.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Excellent service

First time booking with away holidays . The service was fast and professional. Alex handled our holiday booking from start to finish and his service was excellent . Very polite and helpful

7 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear James,

Thank you for sharing your positive feedback regarding your booking experience with Away Holidays. We're truly delighted to hear your first interaction with us exceeded your expectations.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

BROOKLYN WAS A PLEASURE TO BOOK WITH…

BROOKLYN WAS A PLEASURE TO BOOK WITH EASY AND PROFESSIONAL

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Stephanie

Thank you so much for your positive feedback. We're glad to hear that your booking experience with Brooklyn was easy and professional.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

This is second time Ihave dealt with…

This is second time Ihave dealt with Awayholidays and Brooklyn been amazing on both times giving us unbiased advice and the best deep possible

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Ravi,

Thank you so much for taking the time to appreciate our team and for your positive feedback on the service provided by Brooklyn. We are thrilled to hear that you had such a great experience on both occasions.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

I have used Alex at away holidays…

I have used Alex at away holidays again!! excellent service great price always gets me a great deal.

I can highly recommend and would not consider using anyone else going forward.

14 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Michelle,

Thank you for sharing such a wonderful experience about your recent booking with Alex at Away Holidays. We are thrilled to hear that you found our service excellent and our pricing affordable.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Lovely to deal with

Lovely to deal with, did what he said he would do when he said he would do it. He was knowledgeable, friendly, helpful and efficient.

The offer was very competitive and based on this experience they will be one of the first companies I check with.

2 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear David,

Thank you so much for your kind words. We appreciate you taking the time to share your experience with us and the community.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Another successful booking!

Another successful booking with AwayHolidays, this time Brooklyn helped us. As always really efficient friendly service agents are always knowledgeable and quick to advise when enquiring about any aspect of the holiday of choice

13 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Valued Customer,

Thank you for taking the time to share your wonderful experience of booking your holiday with AwayHolidays. We are delighted to hear that your involvement with Brooklyn and our team lived up to your expectations once again.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Brooklyn

Brooklyn
Booked with Brooklyn. We knew the location we wanted to go to (Dubai) but we are very indecisive about which hotel to choose. Brooklyn was very patient and phoned back when he said he would , giving advice and allowing us time to decide. Not too pushy. Thank you

12 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Valued Customer,

Thank you for your kind words about our representative, Brooklyn. We always aim to provide our customers with a memorable and stress-free holiday planning experience, and we're delighted to hear that Brooklyn was able to assist you effectively.

Regards,
Away Holidays

Avaliado com 4 de um total de 5 estrelas

Excellent

Looking for a holiday in the Maldives and came across awayholidays. Within minutes after submitting my request we got a call and Brooklyn our rep was very helpful and answered any questions we had . So we booked and looking forward to our holiday in may

11 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Stephen,

Thank you very much for your positive feedback about our services. We are delighted to know that Brooklyn was able to assist you and answer all of your queries in a timely manner.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Brooklyn made arranging our luxury…

Brooklyn made arranging our luxury holiday to Dubai incredibly easy and stress-free. We got an amazing price with complimentary upgrades thrown in – fantastic value! Definitely using them again!

12 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Satnam ,

We strive to ensure that our customers have a wonderful and memorable travel experience with us. Reading your feedback lets us know our efforts, concentrated on providing comprehensive travel arrangements that are both affordable and luxurious, are indeed effective.

Regards
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Booked with Brooklyn past 3 years now…

Booked with Brooklyn past 3 years now for our uae holidays always helpful and booking made easy

12 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Rachel,

Thank you for taking the time to share your kind words about your experiences with Brooklyn Travel. We greatly appreciate your loyalty over the past three years, and we are pleased to know that you've enjoyed your holidays in the UAE.

Regards,
Away Holidays

Avaliado com 4 de um total de 5 estrelas

So far so good

This is going to be very long but I would suggest reading it all.
I booked with Away holidays in 2022 and vowed that I would never book with them again. My review for 2022 is on Trust pilot.
I have booked again with Away holidays as the price was good and I decided to take a chance. This review is based purely on the booking process as my holiday is in November 2026 . So I will update or write another review after my holiday.
I booked via Praveen and we have booked 10 nights in Thailand with Qatar business flights. I wanted particular flights and I wanted to know if the lounge access was included . Praveen checked both of my queries and answered them satisfactorily.
The booking process over the phone was straight forward and satisfactory. After a couple of days I emailed Praveen requesting flight confirmation number (if you read my 2022 review you will see why I requested this)
Praveen emailed the confirmation number and I checked it via the Qatar App and the flights do appear to be booked which reassuring .
I then contacted the hotel to check my room was booked and they said they had no record of my booking. I emailed Praveen and asked him why and after 3 or 4 emails I had an email from Praveen with hotel confirmation number ,which I have since checked with the hotel and all appears correct.
Overall so far I am satisfied with my booking experience and the way Praveen has dealt with my questions and queries. I have paid £600 deposit on a £6,500 holiday and as long as I get the flights that include lounge access and the hotel and room category I have booked and have the confirmation from Away holidays to say I have booked I will be happy with my decision to use Away holidays again.
I will write an in depth updated review after my holiday in November

1 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Valued Customer,

Firstly, we want to extend my gratitude for taking out the time to write such an in-depth review about your booking experience with us. We appreciate your feedback as it plays an essential role in helping us improve and better serve our customers.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Fantastic service, great communication from Brooklyn

10 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Valued Customer,

Thank you so much for taking the time out to share your positive feedback about your recent experience with us. We are overjoyed to hear that you enjoyed the service and found the communication great.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

A very good company to trust for travel needs

Ian has been an excellent person to deal with all my requirements to travel to Mauritius. All the possible choices given and offer me satisfaction. He knew exactly what a family person want. From booking to ticket issues was gr8t.I will always recommend this company. Without hesitation you can trust 100% to Away holidays.Best of luck!!

10 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Hessan,

Thank you for sharing such kind words about your experience planning your trip to Mauritius with our travel advisor Ian. We are thrilled to have exceeded your expectations and provided you with the excellent service you deserved.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

fast efficient and friendly service as…

fast efficient and friendly service as always - thank Rob.

8 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Naeem,

Thank you for taking the time to provide us with your positive feedback. It’s pleasing to hear that you found our service to be fast, efficient, and friendly once again.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

We found Away Holidays by accident on…

We found Away Holidays by accident on the internet but it was Brooklyn who was so quick to ring back who was so impressive. He found a wonderful 2-centre option for us which accommodated our budget. He really was amazingly quick, tenacious and inventive!

7 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Valued Customer,

Thank you kindly for taking the time to provide us with feedback concerning your outstanding experience with our representative Brooklyn and Away Holidays.

We are absolutely delighted to hear that we managed to find you a fantastic travel arrangement that caught your attention and suited your budget needs.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Another year and another holiday booked…

Another year and another holiday booked through the one and only Rob. Excellent throughout and above all very patient and knowledgeable in ensuring all my "changing" needs are addressed and met. Thanks as always Rob. Till the next

5 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Shukla,

Thank you for your feedback . Clients like you make my job enjoyable and worthwhile!

We always appreciate your faith in my capabilities to arrange your holidays. Your words are a great incentive for me to keep striving for offering an even better service level next time.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

Holiday to Dubai

This is the 2nd holiday we have booked with Away. Brooklyn was our agent on this occasion for a trip to Dubai. He was excellent, came up with exactly the package we required, and at a better price than I had found elsewhere. Brooklyn's communication was faultless and travel documents received promptly

6 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Angela,

Thank you so much for taking the time to write to us and for choosing Away once again for your holiday travel needs. We're overjoyed that you had another great experience with us, especially with Brooklyn as your agent.

Regards,
Away Holidays

Avaliado com 5 de um total de 5 estrelas

This is my 5th time booking now with…

This is my 5th time booking now with Brooklyn at away holidays. The service is brilliant and really straight forward. they are by far the cheapest when booking Dubai after comparing other prices. I wouldn’t go anywhere else now.

5 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear James,

Thank you for your wonderful feedback about your most recent booking experience with us through Brooklyn. We're thrilled to hear you've had yet another positive experience, finding our service brilliant and straight forward.

Regards,
Away Holidays

Avaliado com 1 de um total de 5 estrelas

We booked our holiday with Go Away…

We booked our holiday with Go Away Holidays, dealing mainly with Umang. Four weeks before our trip, we were informed there was an issue with one of our connecting flights. We were promised this would be resolved within 48 hours, but instead we spent two weeks being given conflicting information and empty promises.

We were told at different times that:
• We would fly the same day but earlier via a different route (which we agreed to),
• Then that this option was no longer possible,
• Then that we would travel a day earlier with an overnight stay elsewhere,
• Only for this plan to be changed again.

By this point, I asked to speak to a manager as I was extremely upset and stressed. We travel at Christmas because it is our daughter’s birthday and her anniversary in December , and Christmas at home is very difficult for us as a family ! I explained this clearly. Umang asked if we wanted a refund, which I declined at that time. The following day, after yet more empty promises, I asked for a refund only to be told refunds were not offered.

The journey itself was exhausting. After flying Manchester – Dubai – Bangkok, we were left waiting 7 hours in Bangkok airport with our 10-year-old child. We were meant to meet family on day 7 of our holiday, but due to Umang booking our second hotel for 7 nights instead of 6, we missed a day with them. I emailed Umang about this and was rudely ignored. We had no choice but to stay the extra night and meet our family a day later.

When we arrived at our final hotel, we were given a room with one double bed, expected to share with our 10-year-old child. When we contacted Go Away Holidays, Umang was once again rude and completely unhelpful. We were forced to pay an additional £450 just to be moved to an appropriate room.

Overall, this was a stressful, upsetting, and poorly managed experience. Umang was consistently rude, dismissive, and unreliable, and the lack of communication and accountability ruined a holiday that was meant to be very special for our family.

I would strongly advise staying well away from Go Away Holidays, and especially from Umang.

6 de janeiro de 2026
Avaliação não solicitada
logotipo da Awayholidays

Resposta da Awayholidays

Dear Valued Customerm

We are sorry to hear about your unfortunate experience with our service. It is crucial for our customers to have a smooth and stress-free travel experience, and it appears that we failed to deliver this in your case.

Firstly, we would like to apologize for the poor communication and the mismanagement that occurred regarding your connecting flights. It is unacceptable that you had to endure weeks of confusion and uncertainty, rather than being given the swift resolution that was promised

Secondly, we deeply regret the impact of these issues on your daughter's birthday and anniversary celebrations. We understand the significance of such events and can imagine the disappointment you must have felt due to our mistakes.

Lastly, it's regrettable to hear about your unpleasant interactions with Umang. It is essential for our staff to maintain professionalism and empathy when dealing with clients, and clearly, his performance was not up to our standards. We assure you that the appropriate steps will be taken to address his behavior.

Regards,
Away Holidays

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