AX National Ltd Avaliações 

117
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Brilliant service and quality products as always! I forgot to order a few items, so I had to place a second order, but I noticed there was a delivery charge. I rang the office, and they kindly waive... Ver mais

Avaliado com 5 de um total de 5 estrelas

My doors were delayed and AX national were soo professional and helpful and did everything to expedite them, also gave me an excellent price on them. Really wanted the new business and made me feel li... Ver mais

Avaliado com 4 de um total de 5 estrelas

We’re very helpful in verifying a product that was required only down side was the delivery time taken but I do not know if this was do to the post office delivery as there service is atrocious at pr... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely Outstanding Service ⭐⭐⭐⭐⭐ We honestly cannot recommend this company highly enough! From start to finish, they were incredibly professional, friendly and supportive. Nothing was ever too... Ver mais

Detalhes da empresa

  1. Fornecedor de Portas

Escrito pela empresa

AX National is based in the heart of Birmingham. Supplying Internal and External doors, skirting and architrave to trade and the public. Doors include, oak, black, white, urban, pine and walnut doors.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

117 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(117)

40 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Fantastic Service!

It's difficult to obtain parts for National Hickman doors. This company had the part in stock, the price was good and delivery was fast. What more can I say, fantastic service, thanks!

8 de abril de 2025
Avaliado com 5 de um total de 5 estrelas

Excellent customer service & competitive prices

Excellent customer service. I ordered 10 doors and made a mistake with one of them. They responded to my emails in a timely fashion and gave me clear instructions on what to do and the replacement arrived the day after the main order.
Also offered the best price I could find on my chosen doors.
I wont need to buy from them again, but I recommend them as a good company to deal with.

8 de abril de 2025
Avaliado com 2 de um total de 5 estrelas

From start to finish was 3 and half weeks

From order to delivery was just over two weeks. When the delivery arrived two of the more expensive doors were damaged with scratches and one had been filled with a coloured filler. The doors come wrapped in bubble wrap but no cardboard or anything to prevent any damage in transit. I called AX straight away and sent them photos of the damage and when one door had been filled. They told me that this has never happened before. I asked how the doors have got through quality control , which they had no answer to.

I asked AX to send out replacement doors straight away and they said they wouldn't be possible as the doors are made by a 3rd party and they are made to order , so there was no way of getting them straight away. AX said they would let me know when they could get me the replacements. I had to wait for two days of chasing to be given an answer which was then it would be another week from then before they could get them sent out.

I spoke to the manager AX who said he didn't want to rock the boat with the supplier and chase too hard with them as he deals with them a lot and they give him good service usually.

In this time I realised I need another door for the project to match the others and AX did rush that through and get it put on delivery with the replacements and at a slightly reduced cost.

The replacements did arrive when AX said they would and they were in better condition that the first but still had a couple of scuffs on them which i have since managed to polish out as time was not on my side.

The doors are made to a good standard but could do with being packaged better and checked off before sending out.

AX did deal with my issues but I feel that was because of how relentless I was in getting answers.

17 de dezembro de 2024

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