UK-Patioslife  Avaliações 

Have had nothing but compliments about my umbrella since I set it up. Very happy with it. Although I originally ordered a smaller umbrella and it was taking some time for delivery (pretty sure it was being shipped from overseas, so not surprised), I did check in with customer service a few times and the second time they offered to ship me a bigger (10 x 13) better quality umbrella which was available from their warehouse. Arrived quickly and setup was simple. My advise to some complainers - if you want one quicker, perhaps call and see what’s available in the local warehouse.

Wow its shocking, what can I say
Delivery shocking
Customer service shocking
All mouth & no action
Still waiting no delivery still
Totally 100% fed up
Would not recommend to purchase.

DISHONEST AND MISLEADING AVOID AT ALL COSTS!
I feel compelled to write a follow up review regarding my first post dated 30th July for Patioslife.com. I want to warn other customers of how misleading and dishonest this company is with no respect for customers and no integrity in the way it runs its business.

I received the following email a review I left on Trustpilot regarding an order for £612 for a Charcoal parasol, a parasol base and cover.

Re: ORDER #UKP122469

Dear Dom,

First of all, we sincerely apologise. After reading your message carefully, we completely understand why you feel frustrated and disappointed. We also apologise that our previous replies did not make you feel that your concerns were properly addressed.

You are right that you had already waited patiently for more than a month following our previous communication, and we understand that changing the colour was not the solution you were expecting. We respect your decision to keep your original order.

Regarding your concern about priority processing, we are truly sorry that our previous updates created expectations that were not met. Your order should have received priority handling once the stock became available, and we understand why you feel let down.

We have reviewed your order again, and we can confirm that your original product is now on the way to our warehouse. We expect the new stock to arrive shortly, and we will arrange shipment for your order next week once the stock has completed the warehouse receiving process.

We understand that after waiting this long, another explanation is not what you need — you need your product delivered. Therefore, we will personally monitor your order and update you as soon as the shipment has been arranged. You will not need to contact us repeatedly for updates.

We are also very sorry that you felt you needed to leave a review in order to receive a response. This is not the experience we want any customer to have.

We truly appreciate that you have continued to give us the opportunity to complete your order. We know trust is earned through actions, and we hope that once you receive your product, the quality will reflect the standard we aim to provide.

Thank you again for your patience and for sharing ear your honest feedback.

Warm regards,
Customer Support Team
Patioslife UK

Fast forward almost two weeks and I finally received a delivery of my order.

Unbelievably they sent me a parasol in the wrong colour and the cover was missing.

Of course I received the usual apologies and excuses and they would also launch an investigation into why the warehouse sent the wrong item but who cares why!

How hard can it be to supply the items I have been waiting for over 6 weeks?

I have tried to find a contact number to actually try and speak to a representative but of course there isn’t one. Considering their appalling customer reviews that’s not a surprise.

You would think that after my terrible review and the email I received in response from their customer care team and the assurance’s they gave that they would do everything they could to get my order right.

Despite their apologetic and caring responses this proves this company couldn’t care less about their customers. Their website is completely misleading, they take money from customers under false pretences and their customer service teams conduct through out this whole process has been nothing short of dishonest.

I will be reporting Patioslife UK to consumer protection authorities. This companies conduct needs to be exposed and customers deserve to be treated fairly.

Ordered a pergola under the promise of it being delivered in 3 to 5 days, it's been 3 to 5 weeks and we still haven't received anything, we used klarna as a fall back measure and have received a full refund and patioslife are now requesting a further £79 for whatever reason.

They don't deserve 1 star!
Very pathetic company!!!!!!
Order no: UKP124118

Took almost a month to receive my order which arrived today 13th August(order placed 18th July) only cs I threatened to return my order!

I'm a mom with 3 little children and had no one to help me set up so I just did it myself with great stress then just finished setting up the parasol only to realise that the heavy duty wheeled base which I added in my order was not in the package!! I've just watched a video on YouTube and realise I need to set up the wheeled base first before putting up the parasol meaning I've just lost precious time doing rubbish!

I cannot for the life of me begin to describe how irritated and disgusted I am right now!

@patiolife please send my refund of the wheeled base immediately so I can source a base elsewhere if you can't assure me that base will get to me within 2 working daysss!

Never again!

Ordered an Aegis Premium 3×4 m parasol package on 26 July, after checking with Patioslife’s online chat and being advised that delivery was expected by the end of July. I had made clear that I wanted it for summer use, and the expected timing was an important reason I proceeded with the order.

The parasol and cover eventually arrived, but the included wheeled base did not, leaving the system incomplete and preventing me from using it as intended.

After repeated emails, I was initially told that the wheeled base was being dispatched separately and had been marked as urgent. Only later was I informed that replacement stock for the original base was actually only expected to arrive at the UK port in early September. Allowing for onward processing and final delivery, this could mean receiving the complete order well into September, by which point much of the summer usage period would already have been lost.

Patioslife offered various alternatives and goodwill proposals, but none provided what I originally ordered: a complete, movable parasol system with a wheeled base available promptly.

I also proposed a reasonable compromise in order to keep the order and obtain an available compatible wheeled base, but unfortunately we were unable to reach a mutually acceptable solution. I was subsequently offered fixed or in-ground base alternatives, which did not meet my requirement for a movable setup.

Because the complete system has never been supplied, I cannot fairly comment on how well the parasol performs in normal use.

I have now formally requested cancellation of the complete order, collection of the delivered items and a full refund, and will instead look for an alternative system that is actually in stock.

I will update this review to reflect how Patioslife handles the cancellation, collection and refund.

Strongly suggest you have nothing to do with this seller.
Took 4 weeks to deliver order despite taking funds on day of order.
Delivered goods were incomplete.
Missing parts were never supplied.

We made our order on 12th July 2026, with details on the website that delivery was fast and free shipping and 3-5 days - that was 5 weeks ago! There was no communication from the company to advise of any delays. After contacting them myself via e-mail, I was initially told, there was a delay due to a surge in demand due to the World Cup offer, in further communication, it was advised the delay was due to LED parasols causing delays with customs. 5 weeks later, although the company is continuing to respond via e-mail (which is why I have given 2 stars as opposed to 1) we still don’t have a confirmed delivery date, and when I have sent e-mails asking about a guaranteed delivery date or wanting a refund, the refund aspect has been entirely ignored. I am most annoyed as we are now in the second week of August, who knows how long we will have left of the good weather! I also had a garden party on 1st August that we didn’t have this for. I have now asked for a refund so we can go elsewhere - a shame because the quality of the products don’t seem to be in question from other reviews.

Very quick, informative and courteous communication. I’m totally impressed with the speed of delivery- less than 48 hours! I ordered the cantilever parasol and extra weighted base. The quality of the products is excellent. It arrived in 2 packages with clear instructions on how to assemble and within an hour we were sat underneath enjoying our purchase. We expected the lighting to be insignificant but again surprised by the quality and ambience that it gives in the dark.
I’m overall impressed by the company and their products. Thank you.

Awful. Ordered a parasol many weeks ago and have been fobbed off with delivery issues promising one dat, then another, then another. Have now cancelled and they are only refunding part of my payment. Avoid like the plague.

Avoid at all costs. Not only do they not have the products in stock, they try to fob you off with alternatives you don't want including delivering them without permission, then fail to collect them leaving you acting as a warehouse on their behalf.

Purchased a 3x3 cantilever parasol on 11th July, ref #UKP123323. Have been chasing it for weeks during which time I was repeatedly offered a different, bigger product and repeatedly refused as it would be too big to fit in my garden.

Finally got an shipment tracking link near the end of July and on the 30th I received the bigger product which I hadn't ordered and had repeatedly declined to accept.

A collection was arranged for today (12th August) and the courier you booked to collect it failed to turn up.

The box is huge and I cannot store it in my house anymore, so it's now sitting by the kerb ready for collection, where it will remain. If it's not collected in the next 7 days I'll be disposing of it, having already stored it on your behalf for 2 weeks.

I have requested a full refund which I expect to receive promptly.

My initial order was not in stock at the time of order and i was offered an upgraded umbrella which was promptly received. I found assembly to be easy. Since the umbrella has operated exactly as described and promised in the advertising. We are completely happy with our purchase and the customer service that has been delivered.

Update to my previous review order No UKP122044. As a recap I placed my order on the 22ND OF JUNE and still have not received my order. A Beige Parasol and I paid extra for the wheeled base.

After continuous back-and-forths and bad communication I was told my shipment will be with them at the end of July. Then at the end of July I was told they didn't have my colour on the shipment, I was told I could have cream, tan or terqoiuse. I selected cream. I was then told cream was out of stock!! So I selected Tan. I was told in the mix of this conversation I could have a 3% refund.

Then I was told my wheeled base was out of stock and that I could have an upgraded base with 4 wheels! I protested that the base I had ordered already had wheels but APPARENTLY that only had two wheels... seems unlikely as they do not even list this item on their website.

Anyway, I confirmed I would have the "Upgraded" base. I then get a delivery notice from InPost, next day comes around and a base has been delivered but NO PARASOL.

So over 7 weeks have passed since I placed my order (which at the time it stated in stock and ready to dispacth in 3-5 days), I still do not have my order, I've been messed around to no end, no 3% refund in sight and every email from them tells me to be PATIENT with the same copy and paste responses... if I get any. Any reminders about my 3% refund has been ignored by "Lucy"

This is by far the worst company I have ever had to deal with, and shame on the staff for continuing to work there.

Update - the only way to get a response from this company is by complaining via Trust Pilot - I received an email this morning offering me a completely different product whilst the other could be delivered on unknown timescales - it would seem that the company is completely misleading its customers about their stock levels, taking money when they should not. I have requested a refund and will be escalating this to Trading Standards as they do not care about their customers other than taking their money!

Original complaint dated 12 August 2026:

On the basis of how I have been dealt with I would not recommend this company to anyone. I have emailed countless times with no response - I have an event coming up and was not advised of any delivery timelines prior to ordering a parasol, and there is no communication whatsoever. It would appear the only way to get a response is to leave a review.

We had a problem with the order, the customer service (Lucky) was great, professional, give us option. We recieved our order and really happy with the 10x10 umbrella.

I read that some people had issues because the model they ordered was not available immediately. I reached out to the company by email and they told me which models they had available. It arrived a few days after the order! Just set up the umbrella but super pleased with first impression! Can't wait to use it!

Très joli, simple à monter, très efficace pour la protection du soleil grâce à la rotation du parasol.

Website was very detailed and it has a great warranty.
Customer service was awesome, they kept me up to date on the delivery of the umbrella.
Love the umbrella cover, any hint of rain we put it on. Easy to put on.

Il y a eu un délai de deux mois avant que mon parasol ne me soit livré. Je dois remercier les gens du service à la clientèle qui après deux mois ont fait bouger les choses afin que j'obtienne ma livraison.

Je suis par ailleurs satisfaite de la qualité du produit acheté.

Ordered a Gazebo in late July - advertised as 3 working day dispatch.

Received an email the following week to advise that our chosen colour was out of stock, but we could switch if we wanted - late July delivery for the new colour or early August for the original order.

We accepted the switch as we had wanted the Gazebo ASAP.

Customer Service is appalling - emails take days to be answered and each reply begins with the same set paragraph about delays due to unprecedented demand. We have yet to find a working telephone number for Customer Services.

Was advised last week that our Gazebo would be dispatched on the 7th August - but surprise surprise no tracking details have been provided and no response from Customer Services.

I’m beginning to suspect that this is a scam, and have reached the point where we just want a refund to purchase the product at a different retailer.

The products look good, and if you are not in a rush (buying for next Summer) and can accept the delays and lack of communication then it’s probably a good buy, but if not I would recommend that you avoid.