We had a lovely experience in store while choosing our first pram. As first-time parents, everything was new to us, but the lady who served us was so friendly, helpful and patient. She took the time... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Such a lovely shop! The staff were really helpful and knew so much about the highchairs. It was great that they could speak from their own personal experience and give advice based on what they’d ac... Ver mais
A empresa respondeu
I have ordered the pink dr brown bottle set it said 7-10 days i used my amazon account to pay as it suggested it at the bottom. Amazon doesn't have track of me ordering my bottles and I've had no emai... Ver mais
A empresa respondeu
Ease of ordering our products was brilliant from Baby and Child and it was our first order. Orders came separate so had my bulky items delivered first by ‘AIT Home Delivery’ Jang was brillia... Ver mais
Detalhes da empresa
Sobre Baby and Child Store
Escrito pela empresa
Baby and Child Store specialises in the world of nursery retail, offering a wide array of pushchairs, car seats, nursery furniture, toys, and gifts.
What began as a humble family business has now evolved into a multi-channel retailer, with operations based out of our warehouse in London SE6 and more recently, our showroom. We pride ourselves in delivering exceptional customer service. Our team don’t earn commission on sales, our focus is on ensuring that we guide our customers towards the right products for them in terms of lifestyle and budget.
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Friendly Expert Advice
Escrito pela empresa
- Call us on 0208 295 6444
- Free gifts with all purchases over £200
Informações de contato
4,6
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 54% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not had a single delivery notice or any…
Not had a single delivery notice or any tracking information since ordering 10 days ago
21 de novembro de 2025
Resposta da Baby and Child Store
Hi David
Thank you for your feedback, and we are sorry that you are not happy with the delivery details. We can see that as per your order details you made a pre-order for a furniture set that was due back into stock on the 1st December (yesterday), the delivery timescale then applies. The next information you will receive is from the courier booking in the delivery.
Please let us know if we can be of further assistance
kind regards
The Customer Service Team
Beautiful Dolls House
So far so good.
Ordered a dolls house for Christmas, hasn't been opened or built yet.
Hopefully everything is good, if not will update the review in the future
24.12.25
Dolls house gifted and built on Christmas Eve. My nieces adore it, the quality size and design are perfect
6 de novembro de 2025
Resposta da Baby and Child Store
Dear Charel
Thank you for taking the time to post your review and we are pleased to hear that everything went well
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Resposta da Baby and Child Store
Dear Thomas
Thank you for taking the time to post your review and we are pleased to hear that the delivery was on time.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
I put the wrong postcode on the order…
I put the wrong postcode on the order and Lauren was very prompt and efficient about changing it. DPD were useless at delivering, I waited in from 2.30 pm on Saturday for them to turn up, they said they were delayed and would deliver before 8pm so I cancelled going out, they never turned up. So had to take Monday morning off as leaving in a safe place was not an option even though I had put it on the order . Didn’t realise it was flat pack ! Mine you I hate the internet and mail order. It was a Christmas present for my granddaughter, my daughter chose. I would have paid twice the amount to buy from a local shop. Apologies probably not what you wanted to hear ! All the best
19 de novembro de 2025
Resposta da Baby and Child Store
Dear James
Thank you for taking the time to post your review and we are sorry to hear that you had problems with the courier. We will feed this back and discuss the issues with them.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Ordering was easy and delivery was on…
Ordering was easy and delivery was on time. Product hit the spot!
28 de outubro de 2025
Resposta da Baby and Child Store
Dear Jerry
Thank you for your feedback and we are pleased to hear that you found the ordering process easy
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Resposta da Baby and Child Store
Dear Susan
Thank you for your feedback and we are pleased to hear that we could get this to you quickly at a good price.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Resposta da Baby and Child Store
Hi Yaseen
Thank you for your feedback and we are pleased to hear that we could get this to you quickly
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Great cot bed and chest of drawers
Easy to navigate and easy ways to pay
10 de novembro de 2025
Avaliação não solicitada
Stunning Footmuff for Carseats
Stunning Footmuff for Carseats
Quick delivery !!
4 de novembro de 2025
Resposta da Baby and Child Store
Dera Natalie
Thank you for taking the time to post your review and we are please to hear that you were happy with your purchase of the Kiddy Softmuff
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Fantastic website at very competitive…
Fantastic website at very competitive prices - very fast delivery and really impressed with the service received.
30 de outubro de 2025
Resposta da Baby and Child Store
Dear Amy
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the overall service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Baby & Child offer great value for…
Baby & Child offer great value for money which is always so important. On top of that they were so helpful before placing the order confirming stock and delivery lead times. Once I place the order they ensured it arrived as promised. I would recommend them 100%.
5 de novembro de 2025
Avaliação não solicitada
Fantastic! Easy to navigate website
Fantastic! Easy to navigate website. Clear descriptions and even more money off from using the 5% sale code even though the furniture was already on sale. Simple payment method by using my existing Amazon account. Thank you!
5 de novembro de 2025
Avaliação não solicitada
Resposta da Baby and Child Store
Dear Laura
Thank you for your feedback and we are pleased to hear that the item arrived quickly.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Quick delivery not yet opened as it’s a…
Quick delivery not yet opened as it’s a Xmas present
28 de outubro de 2025
Resposta da Baby and Child Store
Hi Pauline
Thank you for taking the time to provide your feedback and we are pleased to hear that your item arrived on time. We hope that your little one likes their present
Please let us know if we can be of further assistance
Kind regards
The Customer Service Team
Perfect first time experience
Bought a Cybex car seat, it was the best price I found online. I was tempted to use the free delivery, but based on comments on here it I decided to pay for the delivery and as a first time buyer, got 5% off so worked out well.
Delivery was quick, got it pretty much the next day.
My first time experience was absolutely great and I will definitely recommend
23 de outubro de 2025
Resposta da Baby and Child Store
Dear Olayinka
Thank you for taking the time to provide your review and we are delighted to hear that you were happy with your first experience buying from Babyandchildstore.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Amazinginly helpful We thought there was an issue with the…
We thought there was an issue with the electric baby chair I contacted baby and child store via email and everything was resolved with in 48 hours
28 de outubro de 2025
Avaliação não solicitada
Resposta da Baby and Child Store
Dear Karen
Thank you for your feedback and we are pleased to hear that you were happy with the service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Item exactly as described and arrived…
Item exactly as described and arrived really quick!
19 de outubro de 2025
Resposta da Baby and Child Store
Dear Erin
Thank you for your feedback and we are pleased to hear that you were happy with the item and delivery
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Damaged and dangerous furniture.
Damaged and dangerous furniture.
0 star. I am left almost £500 out of pocket, a house full of damaged furniture and boxes.
When ordered, the items arrived within 12 days. However furniture arrived damaged in many parts, as well as a faulty batch wardrobe that wasn’t prepared correctly.
Poor customer service, no resolution almost month in to dealing with them.
4th delivery attempt and replacements keep arriving faulty/damaged.
I wouldn’t have these items for free, pose a real risk to people installing let alone babies and toddlers.
I am absolutely disgusted with the level of service we have received. I don’t doubt you will reply to this review saying you’ve ’’sent out replacement parts’’ or words to that effect, just to try reenforce your poor customer service.
Left extremely disappointed as well as out of pocket.
25 de outubro de 2025
Avaliação não solicitada
Resposta da Baby and Child Store
Dear Michael
Thank you for your feedback and we are truly sorry that your furniture order arrived damage. We also accept that there have been issues with replacement parts that were sent to rectify this.
We understand that a manager has been working with you in order to get the issue resolved and hopefully this has been to your satisfaction
Please don't hesitate to reach out to us if we can assist further
Kind regards
The Customer Service Team
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