Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notifi... Ver mais
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Veja o que dizem as avaliações
The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... Ver mais
A empresa respondeu
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
A empresa respondeu
Customer service was very friendly, helpful and efficient. First time using them to scrap some silver. I was served by Jeylan who was extremely helpful. My friend also praised the customer service... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Informações de contato
48 Hatton Garden, EC1N 8EX, London, Reino Unido
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4,3
Excelente
377 avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very good service.
9 de dezembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
All sorted quickly
All sorted quickly. Amazing and reliable service. Will definitely use it again
27 de novembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
I have both bought and sold Gold with…
I have both bought and sold Gold with Baird and have always found them helpful and good value.
I have, and would Recommend them.
3 de dezembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
I have ordered a 1g gold bar as part of…
I have ordered a 1g gold bar as part of a Christmas gift. Not a large order, granted, but an order all the same. The website states 3-5 days delivery delivery. Now 9 days later and 5 unanswered emails and messages, it has still not even been despatched. It’s Friday 19th December and they close for Christmas next Monday. They won’t answer so what should I do? Terrible customer service.
So what I did was order from Bullionbypost yesterday and got next day delivery, today and also £10 cheaper.
Take my advice and many others. Avoid this company.
I’m having to contact my bank on Monday to ask if they can help me to start a chargeback.
19 de dezembro de 2025
Avaliação não solicitada
Resposta de Baird & Co.
Thank you for taking the time to share your feedback of Baird & Co. — we appreciate hearing from our clients, as it helps us improve.
We're sorry to hear of the issues you have had with your order. We would like to discuss this in greater detail so have reached out via email.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Your staff are very upfront & positive
Your staff are very upfront & positive. The attitude is we’re happy to be of service.
Makes it easy to engage.
8 de dezembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
waited over a hour to get served
28 de novembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to share your feedback of Baird & Co. — we appreciate hearing from our clients, as it helps us improve.
We're sorry to hear that your experience didn't meet your expectations. During peak times, waiting times may be prolonged at our Hatton Garden showroom, however, if you call ahead, we will always try to accommodate for any times constraints you may have.
Best regards,
Baird & Co.
A Very Friendly service & Im happy with…
A Very Friendly service & Im happy with the coins i purchased at a fair price.
24 de novembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Customer Service at Baird & Co
Am a Regular Customer with Baird & Co. Customer Service and Purchase Transactions are usually good, smooth and prompt. However on the recent transaction, am not very impressed with the customer service from a gentleman when asked a question on the item delivery delay- compared to previous purchases. After a few phone calls, I was told there had been a delay in the processing due to some admin issues. It was then quickly resolved by a lady. Request to maintain good customer service at all times.
27 de novembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to share your feedback of Baird & Co. — we appreciate hearing from our clients, as it helps us improve.
We're sorry to hear that your experience didn't meet your expectations. We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
The product was perfectly presented, But delivery??
The product was perfectly presented and packaged as expected, But when we come to delivery, which cost a considerable amount (£90) well thats a long story. The courier used was Fedex, it was very difficult to get tracking information from them. first my precious parcel was to arrive on Friday AM, that passed, then before 6 PM, that came and went, then Monday before 6 PM, it eventually arrived Saturday at 11AM, no explanation. it was extremely worrying when such a valuable package was expected. On reflection, get on a train and Collect in person.
27 de novembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. - we take all reviews seriously.
We apologise for not having met your expectations on your recent order. Whilst our delivery partners make every effort to provide accurate delivery windows, we appreciate this was not the case on this occasion. We will be passing on this feedback to them to ensure service is improved.
We're committed to providing excellent service and hope to regain your trust.
Best regards,
Baird & Co.
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Customer service
Excellent experience when purchasing bullion. Double sovereigns & fractional Britannia’s in particular.
3 de dezembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Easy to use website and delivery of…
Easy to use website and delivery of product in a timely manner.
27 de novembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
I was greeted by a female member of…
I was greeted by a female member of staff who was quite frankly, thee most helpful person I’ve had the pleasure in meeting. She helped me through registering with Baird and making my purchase decisions. Will 100% be back for more purchases.
21 de novembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to review your experience of Baird & Co. We are pleased to hear the experience met your expectations and we appreciate your kind words.
Whilst we don't provide advice, we are always happy to outline all different options to our clients. Please do reach out in future if we can be of any further assistance and we hope to serve you again soon.
Best regards,
Baird & Co.
Fantastic service
21 de novembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Excellent service very polite staff and…
Excellent service very polite staff and helpful
28 de novembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
easy ordering process
It was easy to place my order. The staff were pleasant and helpful.
20 de novembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
Great customer sales
Great customer sales. Faster delivery and at a good price. Many thanks
27 de novembro de 2025
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to see you again in future.
Best regards,
Baird & Co.
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