Had an additional G3 battery added to my existing Givenergy system by Bambu through their SBS collaboration. Very neatly installed and fully configured to the latest software with no fuss... Ver mais
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Veja o que dizem as avaliações
I can’t recommend Alex and the team enough I’m a Bristol based electrician and the team have helped me to get x7 giv energy installs commissioned and up and running.the guys have been on hand every ti... Ver mais
A empresa respondeu
Had battery inverter comms issues and battery not charging after giv energy went bust . Alex at Bambu sorted remotely instantly no messing about and got it all running good again .perfect and just g... Ver mais
A empresa respondeu
We changed our internet provider and as a result lost communication with the inverter. Prior to the on site visit the Company communicated with us on a regular basis regarding when they would be able... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Bambu are renewable consultancy business. We work with market leading design software and renewable technology manufacturers to assist in the design of an optimal renewable system for your home and business. We specialize in working with businesses to ensure they have the right strategy to reduce their reliance on the grid and can protect themselves from the impact of energy increases whilst accessing additional revenue streams such as clean energy aggregation. Our leadership team have been working in this sector since 2011.
Informações de contato
Reino Unido
- 03300 884467
- sales@bambu.co.uk
- bambu.co.uk
4,8
Excelente
52 avaliações
Sem histórico recente de pedidos de avaliações
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Givenergy battery upgrade - my experience of Bambu/SBS
Had an additional G3 battery added to my existing Givenergy system by Bambu through their SBS collaboration.
Very neatly installed and fully configured to the latest software with no fuss. Have had the upgrade just over a week and couldn’t be happier.
Given the warranty situation with Givenergy very glad to have found engineers with the knowledge and experience to help expand and support my system.
Found all communication both before and after installation very detailed and responsive and have confidence in the service offer they are building that they will be there in future should I need them.
If you have made the decision you want to expand your Givenergy system and are looking for a professional outfit that can help I would have no hesitation in recommending Alex and his team.
29 de agosto de 2026
Avaliação não solicitada
It’s so my h more than the work
It’s not so much the work, which is very well undertaken, but the attitude and the desire to keep his customers informed that is so impressive.
I’d recommend them without reserve.
Peter
18 de julho de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you so much for your wonderful review, Peter. We’re delighted that you were pleased with the work, but it means even more to hear that our communication and commitment to keeping you informed stood out. We believe a great service is about more than completing the job — it is about making sure customers feel supported throughout. Thank you for your recommendation; we truly appreciate it!
I can’t recommend Alex and the team…
I can’t recommend Alex and the team enough I’m a Bristol based electrician and the team have helped me to get x7 giv energy installs commissioned and up and running.the guys have been on hand every time throughout the process and we as a company will be using them for all our giv energy jobs where we need assistance!amazing knowledgeable guys can’t thank them enough👍🙏
5 de agosto de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you so much for the fantastic review, Chris! It has been a pleasure supporting you with the commissioning of the seven GivEnergy installations. We know how important reliable technical support is during the process, so we’re delighted that the team has been on hand whenever needed and helped get each system up and running. We really appreciate your trust in us and look forward to supporting you with future GivEnergy projects. Many thanks again from Alex and the team!
Totally Professional with Great Customer Service
We changed our internet provider and as a result lost communication with the inverter. Prior to the on site visit the Company communicated with us on a regular basis regarding when they would be able to come. This gave us confidence in their reliability. We were not disappointed and on the day of the visit they were professional and friendly. The problem was quickly fixed and explained. We knew what to do to prevent any future problem.
4 de agosto de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you for such a lovely review, Sandra! We understand how frustrating it can be to lose communication with an inverter after changing internet providers, so we’re really pleased we could keep you updated ahead of the visit and resolve the issue quickly once on site. It is especially great to hear that the explanation gave you the confidence to avoid similar issues in future. Thank you again for choosing Bambu — it was a pleasure to help!
Very Professional.
Very professional.
I had an issue with my Givenergy solar power system. Alex and his team was very knowledgeable and professional. They attended and dealt with the issue. Great Company Will Be Using Them Again if Needed.
14 de julho de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you for the excellent review, Mark! We’re really pleased that Alex and the team could resolve the issue with your GivEnergy solar system and provide the knowledgeable, professional service you needed. Your confidence in using us again means a great deal to us. We’re always here should you need any further support — thank you for choosing Bambu!
Had my fuse board changed 2 months ago
Had my fuse board changed 2 months ago, whilst it was being changed my CT clamp broke causing massive problems & causing my solar panels to not work properly as the replacement would not talk to my invert.
Due GivEnergy going under struggled to find anyone interested in helping, finally got passed Alex’s number & suddenly felt like someone wanted to help, after a few chats Alex sorted an engineer to attend my property & fault fixed within an hour.
Alex followed up afterwards & was easily contactable throughout.
15 de julho de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you so much for taking the time to leave such a detailed review! A broken CT clamp causing communication issues between the replacement and the inverter is exactly the kind of complex, frustrating fault that can leave you going round in circles — especially in the wake of GivEnergy’s collapse when support has been so hard to come by. We’re really glad Alex was able to step in, make you feel heard and get an engineer out to you promptly to have it all resolved within the hour. Following up afterwards is just as important to us as fixing the problem in the first place, so it’s great to hear that came through. Thank you for choosing Bambu and please don’t hesitate to get in touch if you ever need us again!
Alex was so helpful throughout
Alex was so helpful throughout. Has always been a phone call away amd will help straight away. I have been blown away by how pro active alex is.
17 de julho de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you for the brilliant review, Luke! Being proactive and always available when our customers need us is something we genuinely pride ourselves on, so it’s fantastic to hear that has made such a positive impression. A phone call away and ready to help straight away is exactly the standard we set for ourselves. We’ll make sure Alex sees your kind words — thank you for choosing Bambu!
I had some issues the first week with…
I had some issues the first week with my solar panels. Alex has been very helpful and available at any time to solve problems and he is a very hard working guy and very precise.
9 de julho de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you so much for your kind review, Aldjon! The firmware update appears to have resolved the issue on your Fox ESS system, but we won’t just leave it there — we’ll absolutely keep a close eye on it to make sure everything is performing exactly as it should be and making the most of this fantastic sunny spell we’re having! It’s been a real pleasure working with you and we’re here whenever you need us.
Alex was exceptionally helpful
Alex was exceptionally helpful , our system wasn’t working at all, he helped us work through things and now we are working again.
Alex is easy to deal with and I would recommend him highly
thanks Alex
10 de julho de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you so much for taking the time to leave such a wonderful review, Sarah! We are absolutely delighted to hear that Alex was able to get your Polar ESS system back up and running. We know how frustrating it can be when things aren’t working, and it’s great to know that Alex’s support made all the difference. We will be sure to pass your kind words on to him — feedback like this truly means a lot to the whole team. As a valued customer, we’d also love to let you know that we can offer a very competitive price should you be looking to add two more batteries to your Polar ESS setup — please don’t hesitate to get in touch and we’ll be happy to help. Thanks again, Sarah!
Excellent Service
Just wanted to say thanks to Alex for his assistance on sorting out a delicate issue with a Givenergy battery. He visited the site, attempted to remedy the issue, couldn't, so removed it, got it repaired and re-installed it. He also kept the cost keen, which is always helpful!
9 de julho de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you for the kind words and for taking the time to leave a review! GivEnergy battery faults can sometimes be more complex than they first appear, and we always believe in doing the job properly — if it can’t be fixed on site, we’ll make sure it gets repaired and reinstalled correctly rather than leaving the customer with an unresolved issue. We’re really glad Alex was able to see it through from start to finish and keep the costs fair along the way. We look forward to working with you again!
Alex was very helpful and sorted out…
Alex was very helpful and sorted out the issue with my battery and inverter quickly and with minimum fuss. Great service.
3 de julho de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you for the great review, Ben! Quick, efficient and minimum fuss is exactly what we aim for when it comes to battery and inverter issues — we know how important it is to have your system back up and running as soon as possible. Really glad Alex was able to sort everything out for you. We appreciate you taking the time to share your experience!
GivEnergy systems Alex is your man, if he can't fix it nobody can.
Alex is a very knowledgeable and professional GivEnergy battery storage engineer with vast knowledge of the systems. I required new spares for my own system and Alex was able to supply every thing that I required. These will be stored on the shelf at home in case I have a failure in the future and will be able to be swapped out with the help of Alex immediately. This is the best insurance bought and the down time will be very minimal (not days or weeks) and will be back on line within hours. Five Star experience
8 de julho de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
What a fantastic review, Derek — thank you so much! We love the title and we’ll make sure Alex sees it! Having the right spares on the shelf ready to go is such a smart approach, and you’re absolutely right that it makes all the difference when something does go wrong — hours of downtime rather than days or weeks is a completely different experience. We’re really pleased Alex was able to supply everything you needed and that you now have that peace of mind going forward. It’s a five star experience for us reading this too — thank you for taking the time!
Knowledgeable Solar/Battery Professional
Alex is a very knowledgeable solar/battery professional. I described my scenario and the statistics I observed. My secondary battery was not collaborating in our system. He travelled to my home to provide a solution to my issue and the system is now functioning the way it used to.
3 de julho de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you for the wonderful review, Ron! A secondary battery not integrating properly with the wider system can be a tricky one to diagnose, so we’re really glad Alex was able to come out to you in person, assess the situation and get everything functioning as it should again. Sometimes there’s no substitute for being on site and seeing the system first hand. We’ll pass your kind words on to Alex — please don’t hesitate to reach out if you ever need any further support!
Had battery inverter comms issues and…
Had battery inverter comms issues and battery not charging after giv energy went bust .
Alex at Bambu sorted remotely instantly no messing about and got it all running good again .perfect and just got in it without any nonsense .
5 de junho de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you for the great review! Battery inverter comms issues and charging faults in the wake of GivEnergy’s tech support team closure are unfortunately something we’ve been seeing a lot of, so we’re really pleased Alex was able to jump straight in remotely and get everything sorted without any fuss. No nonsense, just results — that’s exactly how we like to operate! Really glad the system is back up and running properly for you. Don’t hesitate to get in touch if you ever need us again!
Great experience with Bambu
Great experience with Bambu - Alex was excellent got everything installed exactly as discussed, on time and with no issues at all! would definitely recommend to anyone!
17 de junho de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you so much for the kind words, Dan! We’re really pleased to hear that Alex delivered everything exactly as discussed and that the installation went smoothly from start to finish. We’re also especially glad we managed to get the Sunsynk fitted within the allocated gap — it’s always satisfying when the planning pays off! Your recommendation means a great deal to us. We hope you enjoy the system and please don’t hesitate to get in touch if you ever need anything. Thanks again for choosing Bambu!
I was recommended Alex by my installer…
I was recommended Alex by my installer AskRenewables due to some technical issues with my giv energy batteries. Alex was quick to respond and sorted the problem within 24 hrs providing a full detailed report and advice.
2 de junho de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you for the fantastic review, Mark! We’re really glad that AskRenewables pointed you in our direction and that Alex was able to get to the bottom of the GivEnergy battery issues so quickly. Resolving technical faults within 24 hours whilst providing a full detailed report and advice is exactly the standard we strive for, so it’s great to hear that came through. We’ll be sure to pass your kind words on to Alex. Please don’t hesitate to reach out if you ever need anything in the future!
Alex helped out massively today
Alex helped out massively today! We had a givenergy inverter that had an update and stopped working, Alex was able to back date the software and re boot the whole system and it’s now up and running! Great support thanks again!
22 de maio de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you for the brilliant review, Stephen! A faulty firmware update causing a system outage is always a stressful situation, so we’re really pleased Alex was able to step in, roll back the software and get everything back up and running for you so swiftly. It’s exactly the kind of hands-on technical support we pride ourselves on. We’ll pass your thanks on to Alex — don’t hesitate to get in touch if you ever need us again!
Alex was amazing in assisting with…
Alex was amazing in assisting with software issues on a complicated GivEnergy system. Walked me through each step to rectify the issues we were facing ensured we understood all instructions on site and this lead to the system now back online and healthy!
20 de maio de 2026
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you so much for the kind words, Luca! GivEnergy systems can be complex, so we’re really pleased Alex was able to walk you through everything step by step and make sure you were fully confident with the process along the way. Getting the system back online and healthy is always the goal, and it’s great to hear it was achieved without any fuss. We’ll pass your feedback on to Alex — please don’t hesitate to reach out if you need any support in the future!
Alex has been so helpful.
Alex has been so helpful.
Had a problem with my solar panels tripping out (not his installation). Always phones when he says he will and follows up in a very proactive way. Ian in Cornwall
24 de setembro de 2025
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you for the lovely review, Ian! We’re really glad Alex was able to help get to the bottom of the solar panel tripping issue, even though it wasn’t one of our own installations. Doing the right thing and supporting customers regardless is something we genuinely care about. It’s also great to hear that Alex kept in touch proactively and followed through as promised — that reliability is so important to us. Thanks again for taking the time to share your experience all the way from Cornwall!
Bambu - a proactive middleman service
Bambu is the interface between my solar system manufacturer, GivEnergy, and my installer, Geo Green Power. The Bambu rep was exceptionally helpful when an early problem arose, and made sure that the relevant people on both sides had the information they needed to resolve the problem.
3 de setembro de 2025
Avaliação não solicitada
Resposta da bambu.co.uk
Thank you for such a thoughtful review, Geoffrey! You’ve described exactly what we set out to do — act as that proactive bridge between manufacturer and installer to make sure nothing falls through the cracks when an issue arises. We’re really pleased our team was able to coordinate effectively between GivEnergy and Geo Green Power and ensure everyone had the information needed to get the problem resolved quickly. We appreciate you taking the time to share your experience and hope the system has been running smoothly ever since!
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