Bareroots Footwear Avaliações 

The shoes I received were poor quality and had a strong chemical smell. The company's email initially was unavailable. I finally reached Charlotte at Bareroots and it literally took two weeks to get some type of resolution. They offer other solutions such as discounts 75% off on a different size of shoe instead of a refund. The return process ultimately i accepted a 30% refund. Returning items ultimately includes paying to ship back to China, clearing customs and your credit does not come until they confirm they received the return. Communication responses takes days from this company. Ultimately I am out one hundred dollars. Do not purchase from this company.

I recently purchased a boot for my son, the shoes came with defect and uncomfortable to wear. I emailed the company for return. They emailed back saying I have to pay an expensive shipping to China why don't they offer me a credit and buy another product. I said no, I just want to return then they said they will only give back 30% of my cost. I have provided the default of the shoes and explained the reason, they just stopped responding. This website is a total scam. Do not buy!

I needed a return and they took care of it. They did inform me they had an email issue and were not receiving my messages. Since they have been good at contacting me.

I’ve worn them multiple times now and they still look new.

If you buy shoes, they will send you shoes. Are they low quality? Yes. Does it take a really long time to arrive (since they’re shipped from China)? Yes. Is it nearly impossible to return shoes that don’t fit or just aren’t good? Also yes. You have to ship them back to a return address in China, and you’re responsible for the expensive shipping fees that will cost much more than the shoes.
Overall, I wouldn’t recommend ordering from them. You’ll receive the shoes, but considering the low quality and the difficulty of returns, I’d rather shop from a more dependable store or website.

SCAM!!!!!!!!!!! They responded by asking me to email. I have done this and finally contacted the BBB. With no help from BBB because no response was made to them either. BEWARE!!!!!!!!!!!!!!!!!

I would never recommend anyone to make a purchase from this company. I received a pair of shoes that I wanted to return and was never contacted after repeated attempts to reach BareRoots to return them.
Lousy craftsmanship and lousy customer service. The phone number is not even valid! I would rate them 0 stars if that was an option. Beware of this company.

There is no customer support. This is a virtual shell company. This company just takes orders as they come in and ordered from China. The shoes came direct from a wholesaler in China after about a month.

I need to exchange a size but their phone goes to a voicemail that just says to email them and hangs up.

EMail gets bounce backs.
Online form to contact gets no response.

Basically a virtual company with no real support.

I received a pair of boots that the color was too orange so I have tried multiple times to contact them and it comes back that the email does not exist…do not buy anything from them as they shut you out and their is no way to contact them….they need to be stopped and shut down…I’m turning them into the Better Business Bureau !!!

The slippers I purchased were terrible quality - really just shaped foam, and slippery! When I tried to return them, the email bounced, they didn’t answer the phone, and never responded to my online form submission.

The slides I received are too wide for my foot. I have been trying for weeks to find out how to return them. The address given for custom support is not valid, the phone number when called is just a recording and no where do they post a return address for a product. Stay away from this company!

Scam company. Will not refund or exchange. The email they provide for a refund is fake. Will not respond via phone either.

I emailed them a few times now. The emails bounce back. My calls go to a recorded message advising me to email them. I've used the contact form on their website, no response. They give no address for returns and there is no way to reach an agent. I ordered large, as was suggested by others. They are still too small and the insole of the clog is like hard, flat cardboard. Some people might be able to wear these but I will not. I have since received a response since I wrote this complaint, and am awaiting the solution for my return.

Inquired about a return. Company responded with options but then must have blocked me since all my follow-up emails were returned. Tried using the webpage contact form but no one responded. Tried their phone number but it only advised to email them. So I'm stuck with a pair of boots I don't want I guess.

I purchased a pair of shoes about 4 weeks ago. The package took long to arrive and when it did the shoes does not fit. I have called their number and all it says is no one is available to take your call at this time. It then directs you to an email address which does not work. Every time I send an email it bounces back and ive tried like 6 times. They are the worst not to mention the quality of the product it looks nothing like what's shown on the website I'd really like to return your product and get my money back. The sizing is wrong I ordered one size up from my shoe size and the shoe still doesn't fit comfortably. In your packaging you should provide customers with return information. Customers shouldn't be hunting you down and with no success at that. I wouldn't recommend anyone make a purchase from you ever.

First order… Awesome shoes fast delivery. Thank you ☺️ I am trying to order more but it says in checkout that you’re unable to receive payments ?? I’ve been trying for 5 days ??

Do not buy from these crooks!!! They don’t have a return policy. They won’t return an email and they don’t answer the phone. What you get is yours whether you like it or not. You have 30 days to return but they make sure you don’t hear from them in those 30 days on how to do it.

I purchased a pair of shoes as a Christmas gift. I contacted Bareroots right away to let them know I needed to return the shoes. They send me an email on January 4 saying I could pay to return them or get a credit. I have not been able to reply to their email since it is invalid and I have not been able to call them since their phone number reaches someone’s residence. I question if this is a legitimate company.

DO NOT BUY FROM this company!!! I bought a pair of boots, they came in a tote bag without return/exchange info, they didn’t look like the photo from the online store, and they were not my size and definitely width; they were like a child’s size and I wear a women’s size 10. I tried emailing and calling without any luck on how to return the boots. I bought thru Pay Pal and have now filed a claim dispute with them. I’m also going to reach out to Chase bank. Now that this has happened, I’ve read reviews about this company and they are all the issues I just mentioned with some saying it’s a scam company.

I had 2 separate orders, one I wanted to return part of, the second was the full order of sneakers, for which I couldn’t get past the smell, all of them the fit was/sizing was off, the insoles very hard, not comfortable, packing was horrible. Customer service worse, say they’ll respond in 24hours, I’m still waiting..
I received a response from Bareroots customer service, the options for returns are to return items to China at your cost, which is astronomical, or, take a store credit at 75%. This company has an LLC in USA, and items are shipped to us from a warehouse in Illinois. To me, return to China is unacceptable, a store credit for items that I wouldn’t want, nor would I want to do business from this company ever again, also not an option. The CEO touts a 19% return rate, which speaks to the ridiculous return policy, deterring the customer for acting further. Buyer beware.