Basco Avaliações 

242
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've been ordering from Basco for some years now, with a variety of produce from whole suckling pigs to morcilla, wine and, most recently kokotxas (which I have wanted to try again since having it... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love Spain and the spirit of this country. Spanish food is thoroughly enjoyed by all my family, and we love to have Spanish tapas. Basco offers a truly authentic spirit of Spain, and there is no nee... Ver mais

Avaliado com 3 de um total de 5 estrelas

Having previously bought a Tabladillo suckling pig joint from Costco which was fabulous I found Basco who seemed to sell the range. I bought the 2.2kg boneless loin/belly. Delivery was quick and excel... Ver mais

Avaliado com 5 de um total de 5 estrelas

We are now too infirm to travel to Spain to enjoy the lovely food, drink and climate and so have welcomed opportunities to browse Basco's tempting offerings and give ourselves small treats and remini... Ver mais

Detalhes da empresa

  1. Loja Especializado em Presunto Curado
  2. Atacadista de bebidas
  3. Atacadista de frutos do mar
  4. Importador e atacadista de vinhos
  5. Loja de Frios

Informação fornecida por fontes externas variadas

Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

242 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 10% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(242)

105 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 2 de um total de 5 estrelas

Communication

Had an issue with received order. No phone answer so left message. No returned call that i or next day. Second time it has happened but woint be a third time

18 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great products, great service

I have been buying from Basco for a while now and always been very happy with the service. First of all I can buy authentic Spanish produce not readily available at the supermarket with great quality and reasonable prices but it's also important that they offer good service. I put in my latest order in the afternoon, it was dispatched later in the afternoon and arrived next morning. I can be confident about fast delivery and any chilled or frozen products will arrive well packaged and can go straight in my fridge or freezer.

25 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect order and delivery

Perfect order and delivery. The choice is amazing and the products we have sampled so far are outstanding. Looking forward to the cheese, sherry and meats. Highly recommended.

27 de novembro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

It went wrong!

It went wrong!. My order with chilled food was not only delivered to the wrong house number, but also to a the wrong street (thank you dpd).

Can't fault Basco, Customer service quickly tried to remedy the problem and when dpd decided not to correct the issue they were happy to initiate a full refund.

The full refund was received within a few days.

8 de outubro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

poor website, excessive postage

ordered in the past, great foo. However, website is terrible, so slow, and when i can to order, I logged on as an existing client, but I must fill in all my details again. So tedious.
then I came to check out, and they wanted £8.50 for up to 5 day delivery, really!! I emptied my basket

16 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I have bought churros from this company…

I have bought churros from this company all the churros i have purchased were broken in to pieces and i cannot serve these goods to my customers even doe i have emailed them continuously they are ignoring my mails i have photo proof this company shi!! and they are not professionals with their job absolutely no customer service whatsoever i have put 8 boxes of churros in the bin

19 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

unfortunately some chilled food arrived…

unfortunately some chilled food arrived not adequately packed and at room temperature. When I notified Basco they were not keen to sort the problem out even though it was for a tiny percentage of the order. Shame to have poor customer service from a company with great products.

9 de outubro de 2024
Avaliação não solicitada
logotipo da Basco

Resposta da Basco

We do appreciate your frustration regarding this situation. However, as per our terms and conditions, we do require all issues with deliveries and orders be notified to us within 24 hours of receipt of delivery. As your complaint was not received by our customer service team until 48 hours after you received your delivery, we are unable to process this complaint.

Kind Regards,

Avaliado com 5 de um total de 5 estrelas

Top Notch Customer Service

Five star customer care. Special thanks to Alex who got my order dispatched. Delivery was fast too. Ordered Friday afternoon, arrived on Monday morning.

20 de setembro de 2024
Avaliação não solicitada
logotipo da Basco

Resposta da Basco

Thank you so much for taking the time to leave this review. We hope to see an order from you again soon.

Kind Regards,

Avaliado com 5 de um total de 5 estrelas

A true taste of Spain

A true taste of Spain. Everything we ordered was tasty, the cured meats, olives, cheese, pork. The Iberico pork is Devine, we liked the recipe ideas on the website. We followed the recipe for the Iberico pork on the website and we were not disappointed. The croquettes are also a must, some of the best I’ve had.

30 de setembro de 2024
Avaliação não solicitada
logotipo da Basco

Resposta da Basco

Thank you for taking the time to leave this review. We're thrilled you loved the products as much as us!

Kind Regards,
Basco

Avaliado com 5 de um total de 5 estrelas

Prompt & professional.

Ordered for next-day delivery and arrived as expected. Very well packed and quality products as usual. The selection online is excellent.

26 de setembro de 2024
Avaliação não solicitada
logotipo da Basco

Resposta da Basco

Thank you for taking the time to leave this review. It's great to hear you loved both the service and products.

Kind Regards,
Basco

Avaliado com 3 de um total de 5 estrelas

Misleading information about next day delivery

Edited after reply: realising that the delivery would not arrive that day was frustrating but I appreciate their customer service was sympathetic and tried to provide the best possible experience and solution given the circumstances. They reacted quick. I raise my rating to reflect that but unfortunately I cannot score them higher as the unintentional misleading info put me under a lot of pressure to find alternatives for my event.

I ordered from Bascofinefoods as I had good experience in the past and paid the Priority as it is mentioned at their webpage that is next day delivery except weekends and bank-holiday. I was expecting the shipping to arrive on Monday (normal working day) but I have been told that would not be possible. I am supposedly getting a refund but now I have few hours to come up with an alternative for my evening event. Really disappointed on how they let me down; I had good experience with them in the past.

30 de setembro de 2024
Avaliação não solicitada
logotipo da Basco

Resposta da Basco

Thank you for taking your time to leave this review. We apologise for any miscommunication regarding our delivery days.

Outside of Christmas or dispatch days are Monday through Friday for delivery next day, this is for both standard and priority deliveries. This means no deliveries will take place on a Sunday or Monday. We do this to ensure orders spent no more than 24 hours in the delivery network.

If you ever need anymore clarification on this, please do not hesitate to get in touch with us at info@bascofinefoods.com.

Kind Regards,

Avaliado com 5 de um total de 5 estrelas

excellent quality salt cod

Prompt service. Excellent packaging and fabulous quality. Have been searching for a long time to find a good quality salt cod for my husband Have finally found it. This is the best by far.

16 de setembro de 2024
Avaliação não solicitada
logotipo da Basco

Resposta da Basco

Thank you for taking the time to leave this review. We hope to see another order from you soon!

Kind Regards,
Basco

Avaliado com 5 de um total de 5 estrelas

Recently ordered several items from…

Recently ordered several items from Basco. I would totally recommend the Food & condiments as they are Fresh, Extremely good quality & sent well packaged (Numerous Freeze Bags to ensure Freshness & Quality) & delivered super quick.

Authentically Spanish & with little effort & preparation guidelines from Basco, you can easily create top quality & authentically Spanish Tapas. 100% from me & I will be ordering regularly.

6 de setembro de 2024
Avaliação não solicitada

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