Bathroom Bubbles Limited Avaliações 

Extremely disappointing service – completely unprofessional

I am extremely disappointed with the service I received. Unfortunately, this has been one of the worst customer service experiences I have had.

Firstly, I paid for two separate deliveries, but the company decided to combine everything into one delivery. When I raised the issue regarding the separate delivery charges I had already paid, I was simply refused any proper resolution.

Secondly, when my radiators arrived, two of them were damaged. I contacted the company expecting a reasonable solution. They offered to replace the damaged units, but told me I would have to wait approximately five to six months for replacements.

What makes this even more frustrating is that their website was showing 25 units available in stock at the time. When I questioned this, I was told that the stock information was not accurate and that their system needed updating. Frankly, this explanation was difficult to accept.

I was then offered a refund if I returned the radiators. However, this was not a suitable solution because I had already planned my renovation around these radiators and urgently needed heating in my home.

I even suggested a reasonable compromise: refund me for the damaged items while allowing me to keep the radiators, so that I could at least use them and avoid further delays. This suggestion was laughed at and immediately rejected.

I find this attitude absolutely unacceptable. We are now entering November, with December, January and February being some of the coldest months of the year. I am renovating my home and need working heating. Being told to wait five or six months for replacement radiators is simply ridiculous.

The entire experience has left me feeling that once they have received your money, customer satisfaction becomes irrelevant. There was no genuine attempt to understand my situation, no flexibility and no willingness to find a reasonable solution.

A good company is not judged by how smoothly it takes your money, but by how it deals with problems when something goes wrong. Unfortunately, this company has completely failed in that regard.

Zero stars if that were possible. I would strongly advise anyone considering purchasing from this company to think twice. I certainly would not use them again.

Really good price

A frustrating experience, but eventually a resolution

I originally had a very disappointing experience with Bathroom4Less after encountering problems with the bathroom furniture I purchased.

In my opinion, the basin and vanity unit were not fit for purpose, and I also received a separate unit with a damaged door. What followed was a frustrating and time-consuming process involving numerous emails, explanations, photographs and considerable effort on my part to get these issues addressed.

Unfortunately, I found the process far too slow, and at times I felt I was being pressured rather than having my concerns dealt with promptly and professionally.

However, to be fair, I must also acknowledge the eventual outcome.

Bathroom4Less has now refunded me for the basin and vanity unit, supplied a complete replacement for the unit with the damaged door, and confirmed that I do not need to dismantle or return the existing fitted unit.

Although it took considerably more time and effort than it should have, they have ultimately honoured what they agreed to do to resolve the situation.

I believe in giving credit where it is due, just as I believe in being honest when things go wrong. The initial experience was disappointing, and the customer service process could certainly have been handled much better. However, I am pleased that the matter has now been resolved.

My advice to other customers would be to keep records of all correspondence and stand your ground if you encounter problems.

A frustrating journey, but ultimately a resolution. I hope Bathroom4Less takes this experience on board and improves how it handles customer complaints in the future

Company has a amazing service. Customer service team are very talented, friendly and prompt in replying to your request. I am delighted to have chosen this company for my bathroom equipment. Thank you very much.

Great communication skills kept informed

Ordered a bathroom mirror but unfortunately the courier lost it in transit.
However without hesitation the Bathroom4Less Customer Service quickly dispatched a replacement.
Excellent Customer Service, and we are very pleased with the mirror

I have engaged this firm's services for several years. Their performance has been consistently excellent, and they effectively resolve any issues that may arise..

Brilliant company. Flush came broken they sent me another full set with a toilet within the next couple days. From a business owner to describe this business. This company is trusted and sells cheap product and gives you quality. Definitely will be buying all my bathroom stuff from you thank you.

Great Customer Service.
Good Quality Product.
Overall great Shopping Experience.

Ordered item on 13th August, was advised that it was out of stock until 22nd August. Chased item a couple of times to be advised that delivery would be on 2nd September during a window when our offices would be closed. Advised this and told not a problem. As yet, no delivery received.

Fast delivery

Ordered an item from their website on the 4th of Aug, it stated on their website the there was no delivery charge. Then on the 5th of Aug got a call back from the company to say that I have to pay delivery charge? I made a payment for delivery on the 5th of Aug for £29.95. As of now still haven't received the goods? I would not use this company if you think you will get the goods in a reasonable time. Avoid..

Superb ! Everything went well. I rang for a ETA of my order. The costumer representative was so nice. Really nice, She rang me back within 5 minutes and sorted it out. Wish I knew her name.

Great price for quality en-suite sink/toilet unit. On opening WC unit it was found to be damaged but after sending a pic a replacement was dispatched immediately.

Really happy with purchase arrived on time

Bought a radiator off Amazon..recieved delivery info that it would be delivered between 3-5pm...Then at 9.30 checked my phone again and it said that failed deliver attemt at 9 24am... when I checked thebtracking info it was being delivered in Adrossan som 200 miles from me. Rang Amazon spoke to a chap who couldn't understand what had gone wrong , and assured me it would be delivered that day. By 6pm it had not shown up so rang amazon again lwho was sorry for the inconvenience but there was nothing more they could do as it was a 3rd partselller Vathroom 4 less and delivery by stream. This morning woke up to another email from amazon saying they had been in touch with Stream and it would be delivered perhaps Monday maybe Tuesday....so I'm stuck again for anothern 2 days waiting on delivery during school holidays . Be warned check whi delivering the item your buying ...if its not here by Tuesday then the order will be cancelled....I would like to give them all 0 stars.

Purchased vanity bathroom unit with basin and toilet unit complete with soft close seat.oon 7th july
The soft close toilet seat collapses when seated.
They are asking for photos, however how can you take photo when seated on toilet seat.
It is extremely flimsy.
The company offered to replace the toilet seat which I accepted of the sent a better quality soft close seat
Today 1st August Evri delivered a broken box with toilet pan smashed.
I did not require new toilet pan only toilet seat.
Unfortunately now I have to dispose of the broken toilet pan.
I have emailed the company with photos of broken goods.
They advised they could not just send a toilet seat as it came as part of a package.
They did offer to send complete package again.
But I did not require a new toilet.
Only better toilet seat
The company keep asking for me to update my review
So here it is
The company have now offered me £25 refund
Which will now be used towards my petrol to take broken items to refuse centre.
I now have to source a better toilet seat
Such a shame I had problems with this purchase .
I purchase several items some years ago and they were very good quality.

Easy to order from. Good fast delivery and communication. Good quality items. Will use again