We were looking for a used car and had seen a Peugeot 3008 on Baylis’s site. We went in, we were warmly greeted, not pressured in any way. We were left to look around before talking to Dale Hope-Wilki... Ver mais
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Veja o que dizem as avaliações
I bought a second-hand Suzuki from Baylis Hereford. When I got home I noticed the rear-view camera was not working properly and I could not use it. I contacted Baylis Hereford and I returned the c... Ver mais
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Great customer service, Dan was calm, knowledgeable and polite throughout the transaction. Having visited 2 major dealers in Cheltenham earlier in the day, the sales people seemed only interested in t... Ver mais
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Bought our first second hand EV car from Peugeot Baylis Cheltenham last week (Peugeot e208). The salesman, Rob, was the best car dealer my wife and I haver come across. Absolutely no pressure, full... Ver mais
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Detalhes da empresa
Escrito pela empresa
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Informações de contato
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Reino Unido
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,7
Excelente
718 avaliações
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
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Ricky Thompson Staverton Baylis,
Ricky Thompson.staverton Baylis. was very helpful. Took me through every detail about the sale of my car, and I am very grateful. I love the car, thank you.
20 de abril de 2026
Callum at Baylis Cirencester
Callum at Baylis Cirencester, was very helpful, friendly and professional.
18 de abril de 2026
Resposta de Baylis Group
Ceridwen, thank you for the 5 Star review. I am pleased to hear you received a personal service from the team who were kind and patient throughout. Take Care, Baylis Customer Care.
Callum and Craig were great when we…
Callum and Craig were great when we initially went in .
All staff are good at their jobs .
16 de abril de 2026
Resposta de Baylis Group
Andrew, thank you for taking the time to leave us a review. I am pleased that Callum and Craig were great during your visit. It would be great yo know if you had any further feedback on what we could improve on to boost this to a 5 Star review. Feel free to contact us if so, Baylis Customer Care.
Resposta de Baylis Group
Enamul, thank you for taking the time to leave us a review. I am glad that the team were helpful and honest during your visit. We would love to know what we could have done to boost this to a 5, so if you have any further feedback, feel free to reach out, Baylis Customer Care.
Staff are so kind and I really appreciate
There are so helpful and I like the way that I was welcomed since day one until I collect my car
18 de abril de 2026
Resposta de Baylis Group
Dorothy, thank you for the 5 Star review. I am glad you felt so welcomed from the beginning and that the team were helpful during the process of purchasing your new vehicle. Take Care, Baylis Customer Care.
Superb from start to finish
We were looking for a used car and had seen a Peugeot 3008 on Baylis’s site. We went in, we were warmly greeted, not pressured in any way. We were left to look around before talking to Dale Hope-Wilkinson and Clare Cowlishaw-Hearn to sort the detail. From start to finish it was friendly, professional and so easy. The car we liked had to be brought from another dealership, and arrived 2 days earlier than expected. Great car, very good price, superb service and attention to detail. Thoroughly recommended. Thank you Clare and Dale.
17 de abril de 2026
Resposta de Baylis Group
Thank you for taking the time to leave a 5 Star review and share your recent experience with us. It is lovely to read that your recent purchase went so smoothly and that both Dale and Clare were friendly, professional and provided a sale at a good price and in a timely manner. We hope to see you in the future, Baylis Customer Care.
Patronising and sexist experience
I’m happy with my car, but the actual experience of buying it from Baylis was honestly so patronising . As a young woman buying my first car, I felt like the salesman didn't take me seriously at all. When I tried to negotiate the price, he actually showed me a joke video of a badger mocking a customer for asking for "wiggle room." I highly doubt he would’ve done that to a man, or if my dad (who works in the car industry) had been there to accompany me instead of my mother.
It was so uncomfortable; he kept trying to bypass me by making eyes at my mother to get her to intervene, until she had to tell him she wasn't the customer. As soon as he realised his "friendly" act wasn't working and I wasn't backing down, his mask slipped. He got visibly annoyed and started making subtle digs that suggested I was difficult just because I wanted a fair deal.
I eventually got about £200 off by staying firm, but I felt like I was being judged for even trying to negotiate and feel like had I been treated different I wouldn’t have given up as soon. To make it worse, once I’d paid and was literally driving off the lot, I noticed a chip in the windscreen. I’m glad I stood my ground, but I wouldn’t recommend this place to any young woman who wants to be treated with actual professional respect instead of being teased and talked down to.
12 de abril de 2026
Resposta de Baylis Group
Dear Customer,
Thank you for taking the time to share your feedback.
I am very concerned to read about your experience, and I want to assure you that we take comments of this nature extremely seriously. The level of service you have described is not reflective of the standards we expect at Baylis, and I am sorry that you felt uncomfortable or not taken seriously during your visit.
Unfortunately, from the information provided, we have been unable to identify the specific branch or vehicle involved, which makes it difficult for us to fully investigate this matter.
Could I please ask that you contact us at info@baylis.uk.com with some further details, including the branch you visited, the vehicle in question, and any additional information you feel may assist. Once received, a Director will review the matter personally and be in contact with you to discuss this further.
Thank you again for bringing this to our attention, and I hope we can resolve this for you, Baylis Customer Care Team
Resposta de Baylis Group
Thank you for the 5 Star review. I will be sure to pass along your thanks to Murray for providing excellent service on your recent visit. Take Care, Baylis Customer Care.
Craig was very professional and…
Craig was very professional and communicated brilliantly throughout the process. We had his full commitment and dedication.
17 de abril de 2026
Resposta de Baylis Group
Wes, thank you for the 5 Star review. I am pleased to hear that Craig was professional and communicated well throughout showing his commitment and dedication. We hope to see you again, Baylis Customer Care.
Excellent service from moment of…
Excellent service from moment of stepping into dealership to collecting car. Staff genuine and friendly and engaging. Nick provided all advice required and was patient and understanding to my individual needs
15 de abril de 2026
Resposta de Baylis Group
Margaret, thank you for the 5 Star review. It is lovely to hear that the team were friendly, genuine and engaging from the moment you came into the showroom. I will also be sure to let Nick know you especially found him patient and understanding. We hope you are enjoying your new car, Baylis Customer Care.
Excellent Service
Very friendly staff - knowable and ready to help - a week from sitting in the e Vitara it was delivered to my door - paper work done on line and all went smoothlyb
8 de abril de 2026
Resposta de Baylis Group
Nik, thank you for the 5 Star review. It is lovely to hear that the team were friendly, knowledgeable and ready to help during your recent visit. I am pleased that we were able to turn around your new car so quickly and smoothly. Take Care, Baylis Customer Care.
I had a fantastic experience purchasing…
I had a fantastic experience purchasing my car from this dealership. From start to finish, the process was smooth, transparent, and genuinely enjoyable.
A special shoutout to Nathan Reynolds, who went above and beyond to make sure everything was perfect. He was knowledgeable, patient, and never pushy—taking the time to answer all my questions and ensure I felt confident in my decision. His professionalism and attention to detail really stood out.
It’s rare to find this level of customer service, and I truly appreciated how easy and stress-free the whole experience was. I would highly recommend this dealership to anyone looking for a new car, and I’d definitely return in the future.
1 de abril de 2026
Resposta de Baylis Group
Sarah Jane, thank you for the 5 star review. I am pleased to hear you had such a fantastic experience with us recently and that you found it to be enjoyable. I will be sure to pass along your lovely feedback to Nathan for going above and beyond and leaving such an impression. We look forward to seeing you again in the future, Baylis Customer Care.
nice and easy deal didnt feel pressured…
nice and easy deal didnt feel pressured at all
13 de abril de 2026
Resposta de Baylis Group
Thank you for taking the time to leave us a review. I am pleased to hear the team were nice to deal with and you didn't feel pressured. We would love to know what we could have done to boost this to a 5, so if you have any further feedback feel free to reach out. Baylis Customer Care.
I bought a second-hand Suzuki from…
I bought a second-hand Suzuki from Baylis Hereford. When I got home I noticed the rear-view camera was not working properly and I could not use it.
I contacted Baylis Hereford and I returned the car and they fixed it and apologised.
They should have checked it was working properly before it was sold.
16 April 2026 - Thank you Baylis for your response - appreciated.
25 de março de 2026
Resposta de Baylis Group
Thank you for taking the time to share your feedback.
We are sorry to hear that the rear-view camera was not functioning correctly when you took delivery of your vehicle, and we understand how disappointing this must have been. Please accept our apologies for the inconvenience caused.
At Baylis, we always aim to ensure every vehicle is thoroughly checked and prepared prior to handover, so we regret that this issue was not identified before the sale. We are, however, pleased that our team at Hereford was able to resolve the matter promptly and apologise to you in person.
Your feedback is important to us and helps us continue to improve our preparation and handover processes to ensure the high standards our customers expect. Baylis Customer Care
Great selection of cars
Great selection of cars, excellent salesman very helpful with information regarding the car I was wishing to buy, A very good service
15 de abril de 2026
Resposta de Baylis Group
Haley, thank you for the 5 Star review. I am pleased to hear you found we had a great selection of cars and that the team were helpful and gave you all the information you needed to go ahead with your purchase. Baylis Customer Care
Lack of written information
I was happy with the car etc, but was disappointed not to receive any written information about my purchase! It transpired that my email address was not correct!
11 de abril de 2026
Resposta de Baylis Group
Lynn, thank you for taking the time to leave us a review. I am pleased to hear that you are happy with your new vehicle. It is unfortunate to hear that there was a miscommunication with your email address being taken incorrectly, I do hope that this was rectified and that you have now received the documents in question. Baylis Customer Care.
Vauxhall Mokka e
Nick was very helpful and had a lot of knowledge of the car. He was keen to help and solved any queries quickly.
11 de abril de 2026
Resposta de Baylis Group
Gem, thank you for the 5 Star review. I am pleased to hear that Mick was very helpful, had lots of knowledge and was keen to help in the purchase of your new Mokka-e. Take Care, Baylis Customer Care.
A very professional approach from the…
A very professional approach from the sales team..everything concerning the part exchange and buying of a new car clearly outlined and explained…paperwork well documented and procedure outlined.
13 de abril de 2026
Resposta de Baylis Group
Sue, thank you for the 5 Star review. It is lovely to hear that the team came across in a professional way, clearly outlining the process and explaining everything throughout. We hope to see you again, Baylis Customer Care.
Great customer service
Great customer service, Dan was calm, knowledgeable and polite throughout the transaction. Having visited 2 major dealers in Cheltenham earlier in the day, the sales people seemed only interested in talking on their mobiles whilst watching us. Even upon entering the showroom, looking at a car a salesperson walked passed us ignoring us completely. Dan at Baylis approached us in a really calm manner and was very helpful and interesting, resulting in a car sale. Thank you Dan
12 de abril de 2026
Resposta de Baylis Group
Pete, thank you for the 5 Star review. I am pleased to hear that Dan came across as knowledgeable and polite approaching you with a calm manner ready to assist with the purchase of your new car. Enjoy, Baylis Customer Care.
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