Ben was so emphatic towards us given the circumstances we are in following death of our son. The sale went through very quickly and with no hitches. We felt that the service plan was quite expensive... Ver mais
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Veja o que dizem as avaliações
Get anxious in car dealerships and don’t like driving with passengers. Also an added concern was vehicle without handbrake. Nick understood what worried me and all went well.
A empresa respondeu
We needed a new used car fairly urgently and from a reliable garage. Baylis had a nice range of affordable cars, Noah was very helpful and did his best to ensure we had the vehicle in time for an imp... Ver mais
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Great customer service from Keith from the moment we first made contact when looking suitable cars a week earlier. No pressure and not a problem to look at several cars. We chose one and when we came... Ver mais
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Detalhes da empresa
Escrito pela empresa
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Mitsubishi, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Informações de contato
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Reino Unido
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,6
Excelente
895 avaliações
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Respondeu a 100% das avaliações negativas
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Took our car to Bayliss Cheltenham for…
Took our car to Bayliss Cheltenham for a post recall DPF problem and asked them to liase with Stelantis to rectify this.
Instead of doing this they did a health check, dealer speak for lets try and stiff you for thousands of pounds and charge you for the privilege, which they did £160 just to tell us that the DPF has a problem......which we already knew......and that the battery isn't new, and that the tyres aren't new, and that the whole car isn't new!!!
But they didn't even attempt to do what I requested.
I had been on a test drive and was considerring an E 3008 but this changed all that and I've just bought a New Renault Senic....so you made £160 but lost £32000 plus future servicing and Peugeot lost a customer too, which I will be informing them of in due course!
Not such a clever policy now is it?
1 de outubro de 2026
Avaliação não solicitada
Resposta da Baylis Group
Dear Andrew,
We are sorry to hear of your dissatisfaction and acknowledge that we could have explained our findings more clearly.
Having reviewed your visit, we can confirm that diagnostic checks were carried out, identifying the need for a replacement DPF. The £160 charge related to this diagnostic work, rather than the separate, complimentary vehicle health check. We have also contacted the dealership that carried out the previous work to discuss our findings.
As part of our duty of care, we carry out a vehicle health check on every car entering our workshop. This records the condition of safety-related items, gives customers a clear understanding of any concerns and provides a documented record of the vehicle’s condition should an issue arise after it leaves us. It is not intended to generate unnecessary repairs.
Kristina will follow up with you to explain the diagnostic findings and address any remaining questions. Baylis Customer Care Team
I purchased a so called Vauxhall…
I purchased a so called Vauxhall Crossland Ultimate 2022 model for £14000 plus in February this year. I was given a test drive by the salesman and told being the Ultimate model, it had every specification as it being top of the range. The company is more focused on selling the vehicle than customer satisfaction with the facts & truth. After paying the reserve holding fee paid & picking up the car I discovered there were no parking sensors front or back. Further, no automatic folding door mirrors. The vehicle doesn't even have constant automatic main beam or engine stay on when in traffic or at traffic lights. Dread to think what other specs are missing. The manager at Baylis Gloucester did agree to go 50% to have at least the front parking sensors fitted which are completely a waste of money as I cannot here the warning single. And it wasn't fitted to coming onto the screen as a warning as I thought it would. Another issue I wasn't warned about. And to make it worse, I have contacted Vauxhall headquarters twice with emails, & guess what? They have ignored me. If I had known all the issues I have faced, I would never had bought the car. I find Vauxhall as a global company not a reputable company PERIOD! Buyers beware. So disgusted Stuart Scott.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da Baylis Group
Dear Mr Scott,
We are sorry to hear that you remain disappointed with your vehicle and the service you have received.
We can confirm that the vehicle you purchased is a Vauxhall Crossland Ultimate and has the standard specification applicable to that model at the time of its manufacture in 2022. Although the Ultimate was a high specification model, this does not mean that every available feature was included as standard. Some of the features you refer to were not standard equipment on this model at that time.
Our Gloucester manager offered to contribute 50% towards fitting front parking sensors as a goodwill gesture, and we are sorry to hear that these have not met your expectations.
We appreciate that our discussions have not resulted in the outcome you had hoped for. Baylis Customer Care Team
There was no intrusive hard sell…
There was no intrusive hard sell approach. The staff were friendly and very helpful. We stated our preferences and requirements and were given sound and helpful guidance and advice. Leah was particularly helpful and our go to sales person.
1 de outubro de 2026
Resposta da Baylis Group
It’s great to hear you felt comfortable and well supported throughout your experience. We’re particularly pleased Leah stood out as your go-to sales person and provided the guidance and advice you were looking for without any pressure. We really appreciate you taking the time to share your feedback! Baylis Customer Care
Pleasurable to be able to deal with…
Pleasurable to be able to deal with Nick Chuter who was extremely helpful and considerate throughout the buying process. And was kind enough to collect the car from the Cheltenham branch back to Evesham. He also kept us supplied with copious quantities of coffee!
2 de outubro de 2026
Resposta da Baylis Group
It sounds like Nick made the whole buying process a pleasure! We’re pleased he went the extra mile to bring the car over from Cheltenham to Evesham and kept you well looked after throughout, including plenty of coffee! We’ll be sure to pass your lovely feedback on to him. Baylis Customer Care
We have had many cars off of the…
We have had many cars off of the vauxhall dealership in evesham. Gary is just great we have dealt with him over many years. He's more like a friend and never disappoints us.
30 de setembro de 2026
Resposta da Baylis Group
It means so much to hear you’ve continued to choose our Evesham team over the years! We’re especially pleased Gary has built such a great relationship with you and continues to provide the service you’ve come to know and trust. We’ll make sure your lovely comments are passed on to him! Thank you for your continued loyalty! Baylis Customer Care
Excellent customer service
Noah did extremely well in looking after us especially as he is very new to the job. He was attentive and polite and we were very happy with our experience. Craig was also extremely helpful and overall customer service was excellent.
25 de setembro de 2026
Resposta da Baylis Group
What lovely feedback for Noah, especially so early in his new role! We’re delighted to hear he was attentive and polite, and that Craig was also on hand to make sure you were well looked after. We’ll be sure to pass your kind comments on to them both! Baylis Customer Care
Awful communication
Didn’t pick up the phone for 3 days after I had paid the deposit and was waiting on confirmation of finance. Had to get through to Gloucester brand who were very helpful but despite their efforts no one at Cheltenham would answer my calls or emails. Then lied about a day and time I could pick up my car, told me the night before it wasn’t going to be ready.
29 de setembro de 2026
Resposta da Baylis Group
We are very sorry to hear about your experience and apologise for the poor communication and inconvenience caused, particularly after you had paid your deposit and were awaiting confirmation of your finance and collection arrangements.
Please contact us at info@baylis.uk.com with your details so we can identify your vehicle and investigate what happened. A manager will then contact you directly to discuss your concerns. Baylis Customer Care Team
The salesman was excellent at…
The salesman was excellent at explaining the process to me. He was professional but friendly
27 de setembro de 2026
Resposta da Baylis Group
Thank you for your feedback! We’re pleased to hear our salesman made the process clear and provided a professional yet friendly experience. We’re always looking for ways to improve, so we’d welcome any feedback on what could have made your experience a 5-star one. Baylis Customer Care
Brilliant
Gary was brilliant. He took care to get to know me & my wants and needs. He was attentive. He even linked Magic Musicals to my new car, because he noticed I liked musicals. All the small things. Brilliant experience all round.
26 de setembro de 2026
Resposta da Baylis Group
It sounds like Gary really went the extra mile to make your experience personal! We’re so pleased he took the time to understand exactly what you wanted and made even the little details, like getting Magic Musicals set up, part of the experience. We’ll make sure your brilliant feedback is passed on to him, enjoy your new car! Baylis Customer Care
Exceptional service in sourcing a…
Exceptional service in sourcing a suitable vehicle for myself. Aliyah has been very helpful and knowledgeable throughout the whole process.
28 de setembro de 2026
Resposta da Baylis Group
We’re delighted to hear Aliyah provided such excellent support in finding the right vehicle for you! It’s great to know her knowledge and helpful approach made the process a positive one. We’ll be sure to pass your kind feedback on to her! Baylis Customer Care
Not great experience at all. Would not recommend
Not great experience at all. Would not recommend. Awful communication the whole way through the process.
They missed the original proposed collection date (1x week after deposit paid) but no contact at all on this.
Eventually called 2x weeks later asking if I could come in to collect car that same afternoon.
Finally collect car (now 5x weeks after paying deposit on a used car!) and some documents that had been promised to me were not available. Said they would email over but now two weeks later and radio silence. Have called and left messages a number of times, plus emails - zero reply. Outstanding issue with the warranty start date - they started the plan way before collection of vehicle. Promised to resolve this and correct date - no reply at all.
Purchase elsewhere would be my recommendation.
11 de setembro de 2026
Resposta da Baylis Group
We are very sorry to hear about your experience and apologise for the delays and lack of communication throughout the purchase and collection of your vehicle. We are also concerned to hear that you are still awaiting documents and clarification regarding the warranty start date.
Please contact us at info@baylis.uk.com with your details so we can identify your vehicle and investigate these outstanding matters. A manager will then contact you directly to discuss your concerns and work towards resolving them. Baylis Customer Care Team
Excellent service and support by Nathan…
Excellent service and support by Nathan one of the sales team
21 de setembro de 2026
Resposta da Baylis Group
We’re so pleased Nathan provided you with excellent service and support throughout your experience. We’ll make sure your kind feedback is passed on to him. Thank you for the 5 stars! Baylis Customer Care
Great service from the gentleman who…
Great service from the gentleman who sold me the car. Very friendly and approachable. Very happy with my experience.
16 de setembro de 2026
Resposta da Baylis Group
Thank you for your feedback! We’re pleased to hear you had such a positive experience and found our team friendly and approachable. We’re always looking for ways to improve, so we’d welcome any feedback on what we could have done to make your experience a 5-star one. Baylis Customer Care
Friendly
Friendly, polite.
Got the i wanted at a good price.
Ben honey went on to help me sort out my old car. Plus assist with sorting road new road tax on new xar
18 de setembro de 2026
Resposta da Baylis Group
Great to hear you found the car you wanted at a good price! We’re pleased Ben went the extra mile to help with your old car and get the road tax sorted for your new one too. We’ll be sure to pass your kind feedback on to him! Baylis Customer Care
Excellent sales service from Aaliyah
Excellent sales service from Aaliyah, thank you
11 de setembro de 2026
Resposta da Baylis Group
Thank you for your lovely feedback! We’re delighted to hear Aaliyah provided you with excellent service. We’ll be sure to pass your kind words on to her! Baylis Customer Care
Great experience from start to finish…
Great experience from start to finish the whole sales process was clear and staff made me feel at easy, nice and friendly atmosphere and can’t wait to collect my new car
8 de setembro de 2026
Avaliação não solicitada
Resposta da Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear the whole sales process was clear, friendly and made you feel at ease from start to finish. We hope you enjoy collecting your new car! Baylis Customer Care
great staff
great staff, Steffan and Elliot were very helpful and they found us the right car. They were very patient, kept looking for the right car, adapted to changes and took the stress out of buying a used vehicle. I can highly recommend the Baylis group at Ross on Wye.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear Steffan and Elliot were so patient and helpful in finding the right car for you, making the whole process as stress-free as possible. We really appreciate your recommendation and hope you enjoy your new car! Baylis Customer Care
Rachél de Carvalho was a fantastic help…
Rachél de Carvalho was a fantastic help to me. Thank you, There was no hard sell only good information and a service that tried to understand my needs and provide options and solutions. Rachael had good knowledge of the MG EV I wanted and was kind, thoughtful and patient when I couldn't make up my mind. I also got a good deal on the car i part exchanged. The whole team were helpful and they even set the car phone, sat nav and other settings up for me before I left the dealership. Would highly recommend Rachael and the team, as mentioned earlier no hard sell only good sound knowledge to match my needs to the right vehicle.
29 de agosto de 2026
Avaliação não solicitada
Resposta da Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear Rachél provided such knowledgeable, patient and thoughtful service, taking the time to understand your needs without any pressure. It’s great to know the whole team made your experience so positive and helped get everything set up before you left. We really appreciate your recommendation and hope you enjoy your new MG EV! Baylis Customer Care
68 plate Grandland X
Great customer service at the Merthyr branch. Jay and the team went above and beyond to ensure my "new to me' car was fit and ready for the road. Everything explained appropriately with no hard sell for extras. Also nice to see a manager (Dave) come from his office and engage with customers. A welcoming environment.
6 de setembro de 2026
Resposta da Baylis Group
Thank you for your fantastic feedback! We’re delighted to hear our team went above and beyond to ensure your new car was ready for the road, while providing a relaxed and welcoming experience. We’ll be sure to pass your kind words on to Dave and the team. Enjoy your new car! Baylis Customer Care
First sales man messed me around for 2…
First sales man messed me around for 2 months. But the second sales man Jay he was great top man. Will buy a car from him again
6 de setembro de 2026
Resposta da Baylis Group
Thank you for your feedback. We’re sorry to hear your initial experience fell short of expectations and appreciate your patience during this time. We’re really pleased Jay was able to turn things around and provide the level of service we aim for. We’ll be sure to pass your kind words on to him and look forward to welcoming you back in the future. Baylis Customer Care
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