Better Business Bureau Avaliações 432

Unethical Business Practices / Complaint / Incident Description: Harmful Platform Practices and System Malfunction

Upon registering our newly established local small business for a free account on the Better Business Bureau platform, I encountered deeply concerning and deceptive practices that actively threaten our customer acquisition. Shortly after setup, the profile prominently displayed the phrase "This business is NOT BBB Accredited" in disproportionately large, bold lettering. Immediately beneath this damaging label, the platform actively funneled potential clients away from our profile with a direct link reading, "Find BBB Accredited Businesses in Compliance Consulting."

This structural design operates as a coercive tactic, penalizing businesses that choose not to pay your exorbitant membership fees by weaponizing their public profiles against them. Presenting a newly established business in a highly negative light and intentionally redirecting our web traffic to paying competitors borders on extortion. It is completely unacceptable and causes immediate, measurable harm to our operations and growth potential.

Due to this predatory setup, I decided to immediately delete our business account to protect our brand reputation. I initiated the deletion process five separate times. On every single attempt, the platform failed to process the request, instead returning a "Whoops! Page not found! It may have moved or no longer exists" error message, alongside a prompt to search for other businesses.

The combination of actively diverting potential customers away from our profile and trapping our data within a broken deletion system is a severe breach of professional standards. This unresolved issue leaves our business exposed to ongoing reputational and financial damage, and immediate administrative intervention is required to permanently remove our profile and all associated data from the platform.

The BBB closed my complaint against CarShield after the company sent them a single meaningless sentence that didn’t address anything. I provided actual evidence: a deceptive solicitation letter, a fabricated “customer ID,” and the fact that I was never a customer. BBB ignored all of it and stamped the case “good faith effort.”

This organization does not investigate. It does not evaluate. It does not protect consumers. It rubber‑stamps whatever the business says and closes the file.

BBB behaves like a private PR shield for companies, not a consumer protection body. And the worst part is that they still present themselves as some kind of authority. They are not. They are a relic that wastes everyone’s time.

I genuinely wish the DOJ had shut this organization down years ago, because by definition they are a complete waste of public trust and serve no real purpose for consumers.
They add nothing.
They solve nothing.
They protect no one, except the businesses, which fk you up

this used to be an amazing organization. then came the new logo signaling the total seizure and takeover of this once great organization by AI and robotics. now they bar any complaints against tech companies and their privacy violations using AI as their gatekeeper. this is not to say that some of the individual locations are not doing what they can, but the overall senior level has handed this once great american institution off to offshore concerns.

ROYAL RESERVE ROOFING BASED OUT OF OAK BROOK,
they are excellent to work with from the Salesman "Randy" to the service Team. What was originally a Nightmare of replacing the roof became an experience that made us very happy we chose their company. having major work done on your home can be so stressful. If you need a Roof, check with them and I am sure you will also be content at your decision of going with them. The satisfied customers on Wilkins Dr in Des Plaines.

BBB QUASHING COMPLAINTS AGAINST EBAY AND OTHER SUPER CORPORATIONS, BY STRIPING CONSUMERS OF MAKING MORE THAN ONE COMPLAINT. TOTALLY UNREASONABLE, AS A CONSUMER WILL HAVE MULTIPLE INTERACTIONS WITH A MAJOR CORP.

It's really sad that the BBB has just become another BS company that can be paid for fake reviews! I was having a major issue with veritas global protection extended automobile warranty company (who has a horrible reputation everywhere except on BBB) and tried to post a review on BBB and every single time I went to post it I got an error message but when I tried to post a review on any other company it went through with no problem.

What was once useful has turned into a pay-to-play business that sells good ratings in exchange for cash.
Even the most despicable conpanies can get glowing reviews and an increased rating simply by paying the BBB for them.
The BBB is no longer relevent. Using it is a waste of time and may give you an unreliable rating of the comapny you are trying to look up.
I no longer trust or use the BBB.

They are sometimes helpful, but sometimes they don't seem able to help. Lately there are problems with their website.

Subject: bbb.org 's evidenced Systemic Hypocrisy and Double- standards, in acting as a defense attorney and agent for the large FOREIGN Korean company LG.

1)
- (i)
Bbb.org designated representative is INCORRECT IN ARBITRARILY AND UNILATERALLY, stating in a bald, blanket sweeping statement ( I.E. FALSE UNSUPPORTED BY FACTS, Allegations and tantamount to Libelous character - aspersions cast upon us - a small sampling of the wider Aggrieved Vulnerable Victims ) , FALSELY CLAIMING TO REPRESENT EVERY credit card company on planet earth

( with a COVERT hidden motive to side with the larger entity, by UNREASONABLY CANCELING our complaint, with it's FALSIFICATION OF FACTS, THEREBY CONTRAVENING IT'S THEORETICALLY TOUTED SUPERFICIAL FARCE of PRETENDING to voice concerns of Vulnerable Victims, such as Aggrieved Canadian citizens Customers like us, being EXPLOITED by LARGE ENTITIES and organizations such as FOREIGN OWNED, AND foreign- based Korean entity, Company LG)
(iii)
Bbb.org has FALSELY CLAIMED that we EXPLICITLY asked for additional time.

- (iv)
In fact, bbb.org voiced an objection when we cc - copied others ( whose opinion may matter to bbb.org; to which we are LEGALLY ENTITLED, and

Furthermore, Any ordinary Canadian citizen is NOT legally required to seek bbb.org permission prior to EXPOSING it's EVIDENCED DOUBLE - STANDARDS AND DEMONSTRATED HYPOCRISY of bbb.org;

who FIRST
"closed our complaint ",
AND

ONLY AFTER we cc - copied others,
bbb.org Objected to us , AND RELUCTANTLY "re- opened" our complaint.

- (v)
But, transpired events, EVIDENCE that this was a STAGE- MANAGED FARCE executed by bbb.org , who has actually done ABSOLUTELY NOTHING TANGIBLY to Satisfactorily Resolve our Reasonable concerns.

- (vi)
Bbb.org has Staged a Superficial Farce and Travesty of Justice.

- (vii)
We found MULTIPLE other complaints against bbb.org on the internet, which echoed that bbb.org has a History of doing ALMOST NOTHING TANGIBLY to perform it's THEORETICALLY TOUTED and CLAIMED position to be a Forum for Justice for the aggrieved and exploited Vulnerable customers ( when they have been wronged by Large companies ; and entities such as LG Canada, a front- end subsidiary who receives orders from FOREIGN ENTITY, KOREAN home- based LG).

(4)
On a Balance of Probability, Reasonably and Logically, we are a tip of the proverbial iceberg.

- (i)
It is very likely that there may be other Vulnerable Victims of such Unwarranted Harassment and evidenced Systemic Violation of applicable Consumer protection Rights exhibited by Respondent, and with NO tangible action by bbb.org ( except AGGRAVATION AND MISREPRESENTATION of facts, OBFUSCATION and "MUDDYING the WATERS", by LG AND IT'S AGENT bbb.org; endeavoring to incriminate us with deceptively manipulative reporting , and FALSIFICATION OF FACTS).

What a joke. They are not on the side of consumers and exist to protect big business.

I'd give the BBB negative stars if I could! They keep misclassifying my case as a different product and rejecting my perfectly valid complaint, in spite of proof of evidence. They asked me for additional evidence, I submitted it and they ignored it. Then they closed my case and asked for more additional evidence. How am I supposed to submit the additional evidence I have if my case is closed? I tried creating another case with the additional evidence they asked for, but they closed it claiming it's a duplicate, instead of looking at the additional evidence they requested.

What frustrates me the most is that similar complaints from other people were properly evaluated and accepted, so I know my case is valid. I also tried to escalate my case for review, but both the local BBB office and their main office have been ignoring my attempts to get it resolved.

The company I’m complaining about is breaching its own EULA, potentially breaking two laws, and contradicting statements on both their website and the BBB’s website. But despite all this, the BBB doesn’t seem to care enough to evaluate my claim properly or let me submit the evidences. Most of their complaints are closed but remain UNRESOLVED. In spite of all of that, the company has an A+ rating on the BBB's website.

THE BBB WEBSITE HAS RATINGS THAT IS WRONG FOR COMPANY'S. THEY GET FEES FROM SOME THAT RIP THE PEOPLE OFF AND LET THE COMPANY'S PUT UP UNRESOLVED CASE. I WOULD LIKE FOR THIS TO STOP AND HAVE THE COMPANY'S HOLD ACCOUNTABLE. BBB HAS RATED SOME A A+ BUT SHOULD HAVE BEEN D OR F RATINGS.

This organization has gone downhill I'm no longer allowed to submit complaints on their form for Amazon because they said that I already filed a complaint yes I did but I have another complaint they will not let me find another complaint and when I called I was told that I must be a scammer or a spammer because I found more than one complaint what is wrong with the BBB I used to trust them but I don't trust them anymore I can't even file a complaint they don't even answer the phone they don't even respond to my emails this is something that they're trying something new meaning they're calling their people that call them for help scammers forget you cuz you might as well go out of business cuz you're not any good to us anymore as consumers no good I used to trust you but I don't trust you anymore I can't file a complaint you've got AI running your website and it's doing a miserable job

When I purchased the phone. It's original set up was changed apparently.
And some one else's Facebook account is still on this phone. My name is David Brakhage. Not the Asian guy that's posted here.

It is an absolute waste of time to file complaints, or write reviews, on this site. Any company that has a membership with the BBB can have your complaint or review taken down, even if the company has acted egregiously and the complaint is valid. There is zero integrity in this process.

BBB has become the defender of bad businesses.
I invested a lot of time and effort in a formal BBB complaint, several rounds of responses, and a review of OGS Electric. I had a written contract for electrical work with OGS electric and they did not come close to fulfilling the terms of the contract that OGS wrote. I provided great detail of each deliverable in the contract and OGS failure to deliver. There is NO evidence of that on the BBB website, none.
Supposedly the BBB process on this is now finished, but OGS still has an A- BBB rating and is a member in good standing. Neither my complaint or my review appear on the OGS listing for the BBB site as of 3/7/26. BBB acts as a shield for corrupt businesses. BBB is a black hole for complaints and well-deserved negative reviews of bad businesses. BBB has come to mean Bad Business Bureau--the defender of corrupt businesses that rip off consumers. BBB shows honest and dishonest businesses as equals. I assume the businesses pay BBB.
Don't waste your time with a BBB complaint against a dishonest business. BBB is just a shill, a black hole for complaints. They whitewash fraudsters. Go to a government agency, file small claims court cases or write honest Google and Yelp reviews instead.

Terrible Experience with BBB – Avoid at All Costs
I had an incredibly frustrating and unprofessional encounter with the Better Business Bureau. A rep cold-called me uninvited, claiming it was fine since I had an account, even after I asked to be put on the do-not-call list. Logging in was a nightmare – my account "didn't exist," my public profile showed no reviews (despite I know I had at least two 5 star reviews and have copies of them), and they issued a laughably insecure temp password like "bbb1234" to everyone. Did not even prompt me to change that password to be secure. It turned out they still have various regional sites which do not talk to each other, which is just tech-backwards incompetence. They've been charging me $60/month for nothing, and my reviews mysteriously vanished. I canceled immediately and never want to deal with them again. Unbelievable! This organization should not even exist, it is basically a scam.

The BBB in Little Rock, Arkansas has a bias when it comes to Walmart. I filed a complaint with them and they closed my complaint without making sure that Walmart compensated me with the $15 credit I was supposed to receive because of the delivery fiasco that is Walmart. They close complaints without allowing consumers to voice their displeasure with the solution that a business may provide. They refuse to answer emails and phone calls. I can't tell you how many emails I have sent and they just ignore them. They allow businesses to take as much time to respond even though their own terms state that a business has 14 days to respond. They allow accredited businesses to keep their high rating because they pay to play. If you have a serious complaint I would file a complaint with the FCC, FTC, CFPB, or your state's attorney general because the BBB doesn't care about consumers anymore.

BBB rates Amazon on their response, "Time".
The result is an A+ Rating (More than 30% of complaints are unresolved, including mine )
Amazon gave cut and paste responses to my 40lb everything tossed in a box, subscribe & save orders.
My issues were neither read or resolved.
BBB continues to rate them A+.
Now That, is, "The Epitome Of Useless!"

The BBB is funded by annual subscriptions from businesses, thus their is a major conflict of interest.

I've filed multiple complaints with the BBB of Los Angeles & Silicon Valley against eBay. They are all marked as duplicate and immediately closed, without actually be read at all.

As a 27 year seller on eBay I could easily file 50 different complaints covering 50 different areas of eBay corrupt business practices.

Do not waste your time with BBB.

You can compare the BBB rating to the Good House Keeping rating. A company would get the Good House Keeping rating if they paid a fee to the magazine and advertised in the magazine.

They should have their nonprofit status revoked.