Capital BBQ intervened to assist me with Weber vs. my being responsible for a perceived problem with their product. 2 staff took my calls to offer assistance & a 3rd member came to my home to help me... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
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Great Staff, very knowledgeable and Friendly. I wasn't sure exactly which model of BBQ we had, but a quick call and was told where to look to get my model and serial number to order a new grill for it... Ver mais
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The customer service staff really delivered. Not only were they prompt and understanding when I needed to modify my order, but they also maintained a friendly and professional demeanour despite the w... Ver mais
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They make an effort to provide a quality service. However, when things occur that are outside of their control, as was the case for me, it requires that little bit of extra attention to ensure that t... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Capital BBQ (BBQing.com)
Escrito pela empresa
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
Escrito pela empresa
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
Informações de contato
12 Grenfell Crescent, K2G 0G2, Nepean, Canadá
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great product
Great product, fast delivery and the package was intact. Thank you BBQing.
17 de setembro de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this amazing review! We truly appreciate you supporting our local family business. Happy Grilling!
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff.
Very helpful and patient, answered all of our questions.
Delivered our product as promised and made sure it worked before leaving.
9 de setembro de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this amazing review! We appreciate you supporting our local family business. Happy Grilling!
Very good service.
My complete order was delivered promptly and at a good price.
14 de setembro de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this review! We appreciate you! Happy Grilling
Resposta da Capital BBQ (BBQing.com)
Thank you so much for your kind review! We’re thrilled to hear that we had the parts you needed for your BBQ and were able to help you out.
We truly appreciate your support. Happy Grilling! 🔥
Delivered on time ,quality product
Delivered on time ,quality product, 17 year old BBQ back in service. Thank you.
14 de setembro de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us such a wonderful review! We’re absolutely thrilled to hear that we were able to help you find the parts you needed for your BBQ and get you back to enjoying it.
We truly appreciate you choosing to shop with us and supporting our local family business. It means so much to our entire team to hear that we were able to provide you with the service and assistance you were looking for.
Thank you again for your kind words and for your business. We hope you enjoy many more delicious meals on your BBQ!
Happy Grilling! 🔥
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this review! We truly appreciate you supporting our local family business. Happy Grilling!
Item purchased came as advertised.
Item purchased came as advertised.
Item was in store when it said it was.
Price was very good,
9 de setembro de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to us a review! We are happy we had exactly what you were looking for! Happy Grilling!
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this review! We appreciate you supporting our local family business. Happy Grilling!
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this review! We appreciate your kind words and for supporting our local family business. Happy Grilling!
Un excellent service à la clientèle
Un excellent service à la clientèle, très bonne expérience d'achat, livraison rapide.
3 de setembro de 2026
Resposta da Capital BBQ (BBQing.com)
Merci beaucoup d'avoir pris le temps de nous laisser un avis, Martin ! Nous apprécions énormément que vous fassiez vos achats chez nous. Bon barbecue !
Resposta da Capital BBQ (BBQing.com)
Thank you so much for your kind words! Happy Grilling!
This part was back ordered but…
This part was back ordered but forwarded to me with no problem once back in stock.
1 de setembro de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review and being patient while we waiting to receive your parts. Happy Grilling!
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! Happy Grilling!
I never received my order!
4 de agosto de 2026
Resposta da Capital BBQ (BBQing.com)
I'm so sorry to hear this. Ive called you and left you a voicemail.
If you can please give me (Kathleen) a call at 613-228-0009 ext 227 so we can sort this out that would be amazing.
Kind regards
Kathleen
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! 😊
We’re thrilled to hear that you received great service and that your delivery was quick and seamless.
We truly appreciate you supporting our local family business. Your support means so much to us!
Happy Grilling! 🔥
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! 😊
We truly appreciate you choosing to shop with us and supporting our local family business. Your support means so much to our team!
Thank you again, and we hope to see you again soon! 🔥
Broil king drip tray
Item arrived early and fit as it should at a fair price. Would purchase from here again
10 de agosto de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We truly appreciate you supporting our local family business. Happy Grilling !
Excellent Selection, Price & Shipping
Selection of items was excellent (local BBQ places weren't carrying it).
The ease of finding it and ordering it was simple.
The price was great and the shipping was much faster than I expected.
BBQing.com is now Bookmarked as a goto for BBQ needs.
9 de agosto de 2026
Resposta da Capital BBQ (BBQing.com)
WOW! Thank you so much for this amazing review! ⭐️
We truly appreciate your kind words and your support of our local family business. It means so much to our entire team!
Happy Grilling! 🔥
The kept me up to date on my purchase…
The kept me up to date on my purchase delivery date, given that it was back ordered at the supplier and there would be a delay. Received on the promised updated delivery date.
Good service!
5 de agosto de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We truly appreciate you supporting our local family business. Happy Grilling!
some items were backordered
some items were backordered, there was a charge of 5.00 which not sure what that was for? Plus 17.00 for postal charge made the order almost 40. for parts that were mostly 1.00 each
5 de agosto de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this review! I've tried to call you to chat about your experience if you can please give me a call (Kathleen) back at 613-228-0009 ext 227 --Customer service Manager
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