Capital BBQ intervened to assist me with Weber vs. my being responsible for a perceived problem with their product. 2 staff took my calls to offer assistance & a 3rd member came to my home to help me... Ver mais
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Capital BBQ intervened to assist me with Weber vs. my being responsible for a perceived problem with their product. 2 staff took my calls to offer assistance & a 3rd member came to my home to help me... Ver mais
A empresa respondeu
Great Staff, very knowledgeable and Friendly. I wasn't sure exactly which model of BBQ we had, but a quick call and was told where to look to get my model and serial number to order a new grill for it... Ver mais
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The customer service staff really delivered. Not only were they prompt and understanding when I needed to modify my order, but they also maintained a friendly and professional demeanour despite the w... Ver mais
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They make an effort to provide a quality service. However, when things occur that are outside of their control, as was the case for me, it requires that little bit of extra attention to ensure that t... Ver mais
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Escrito pela empresa
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Escrito pela empresa
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
What’s not eligible
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
12 Grenfell Crescent, K2G 0G2, Nepean, Canadá
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
some items were backordered, there was a charge of 5.00 which not sure what that was for? Plus 17.00 for postal charge made the order almost 40. for parts that were mostly 1.00 each

Resposta da Capital BBQ (BBQing.com)
I didn't get my order for months. The whole summer has gone by and no word on when I would get the order. I sent an email and no information. Terrible.

Resposta da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)
On Sunday, August 23, 2026, my husband and I visited the Capital BBQ location in Ottawa. As soon as we arrived, sales representative Rocky Dylan warmly welcomed us and asked if we needed any assistance.
I would like to commend Rocky for the exceptional service he provided. He demonstrated extensive knowledge of the products, answered all of our questions thoroughly, and helped us make informed decisions without any pressure. His professionalism, patience, and friendly attitude made our shopping experience both enjoyable and productive.
Employees like Rocky are a great asset to your company, and we wanted to ensure that his excellent customer service was recognized. Thank you for providing such a positive experience.
Sincerely,
Henri and Sandra + Milo!!!!!

Resposta da Capital BBQ (BBQing.com)
No notification of shipping and this time it came by Canada Post. So it sat at the Post Office for 4 days until I emailed and asked when it would ship. Was told they tried to deliver but nobody home.
This is the second time this happened. First time I bought a moostone for my Komado Joe. Did not check the post office and it was returned to Capital BBQ. Never got it, never got reimbursed.

Resposta da Capital BBQ (BBQing.com)
Clear details and photos of the products made it easy to identify what I was looking for. shipped in good time as well.

Resposta da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)
Online site easy to use, priced competively and prompt delivery.

Resposta da Capital BBQ (BBQing.com)
Everything as ordered was correct, and came promptly and undamaged. Thank-you. G Brooks

Resposta da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)
The right parts I needed to repair my Ironwood 650 and at a great price. It was easier to find the parts I needed on your website than it was trying to find anything online with Traeger. Shipping was fast and the customer service was fantastic. Can’t thank you enough !!

Resposta da Capital BBQ (BBQing.com)
Everything came new in the box as advertised. My grill is older so happy to have an easy swap of new the fit perfectly

Resposta da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)
They make an effort to provide a quality service. However, when things occur that are outside of their control, as was the case for me, it requires that little bit of extra attention to ensure that the customer issue is addressed promptly. My initial shipment arrived damaged. I rejected the shipment but I had to wait until the damaged goods were back at Capital BBQ before they would ship the replacement items. I eventually received the items intact on July 29th, 16 days after my order was placed. I still gave Capital BBQ a 4 out of 5 rating because they were understanding of the situation.

Resposta da Capital BBQ (BBQing.com)
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