Capital BBQ (BBQing.com) Avaliações 

3.171
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Capital BBQ intervened to assist me with Weber vs. my being responsible for a perceived problem with their product. 2 staff took my calls to offer assistance & a 3rd member came to my home to help me... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great Staff, very knowledgeable and Friendly. I wasn't sure exactly which model of BBQ we had, but a quick call and was told where to look to get my model and serial number to order a new grill for it... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

The customer service staff really delivered. Not only were they prompt and understanding when I needed to modify my order, but they also maintained a friendly and professional demeanour despite the w... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

They make an effort to provide a quality service. However, when things occur that are outside of their control, as was the case for me, it requires that little bit of extra attention to ensure that t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Churrasqueiras
  2. também em
  3. Loja de Lareiras

Sobre Capital BBQ (BBQing.com)

Escrito pela empresa

Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.

For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.

We proudly carry the industry’s most respected brands:

Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.

Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.

At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.

Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.

With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.

Our promise to you

Escrito pela empresa

We're committed to our customers!
From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
Quality you can trust
Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
Trusted across Canada
For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.

Lowest Price. Guaranteed.

Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.

At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.

How it works

  • Share proof of the lower price (photo, screenshot, or URL).
  • Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
  • Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.

What’s not eligible

  • Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
  • Items not sold and shipped by an authorized Canadian retailer.

We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.


Informações de contato

Free Shipping on $999+ Orders

Free shipping on orders $999+ — exclusions apply.

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(3.171)

164 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

some items were backordered

some items were backordered, there was a charge of 5.00 which not sure what that was for? Plus 17.00 for postal charge made the order almost 40. for parts that were mostly 1.00 each

5 de agosto de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! I've tried to call you to chat about your experience if you can please give me a call (Kathleen) back at 613-228-0009 ext 227 --Customer service Manager

Avaliado com 1 de um total de 5 estrelas

I didn't get my order the entire summer.

I didn't get my order for months. The whole summer has gone by and no word on when I would get the order. I sent an email and no information. Terrible.

5 de agosto de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Good Morning Lisa,

Thank you so much for taking my call today. I’m happy we were able to get everything figured out!

I’m also sorry that you didn’t receive the email regarding the ETA for the backordered items. Sometimes these emails can unfortunately end up in the junk or spam folder.

As mentioned, if you need anything at all or have any further questions, please don’t hesitate to reach out to us. We’re always happy to help!

Thank you again, Lisa, and have a wonderful day!

Kind regards,
Kathleen

Avaliado com 5 de um total de 5 estrelas

fast shipping

fast, good value, what more do you need?

28 de julho de 2026
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We appreciate you! Happy Grilling

Avaliado com 5 de um total de 5 estrelas

On Sunday

On Sunday, August 23, 2026, my husband and I visited the Capital BBQ location in Ottawa. As soon as we arrived, sales representative Rocky Dylan warmly welcomed us and asked if we needed any assistance.

I would like to commend Rocky for the exceptional service he provided. He demonstrated extensive knowledge of the products, answered all of our questions thoroughly, and helped us make informed decisions without any pressure. His professionalism, patience, and friendly attitude made our shopping experience both enjoyable and productive.

Employees like Rocky are a great asset to your company, and we wanted to ensure that his excellent customer service was recognized. Thank you for providing such a positive experience.

Sincerely,
Henri and Sandra + Milo!!!!!

23 de agosto de 2026
Avaliação não solicitada
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us such a wonderful review! We’re absolutely thrilled to hear that you’re happy with the service provided by Rocky. 😊

We truly appreciate you choosing to support our local family business—it means so much to us!

Happy Grilling! 🔥

Avaliado com 2 de um total de 5 estrelas

No notification of shipping and this…

No notification of shipping and this time it came by Canada Post. So it sat at the Post Office for 4 days until I emailed and asked when it would ship. Was told they tried to deliver but nobody home.

This is the second time this happened. First time I bought a moostone for my Komado Joe. Did not check the post office and it was returned to Capital BBQ. Never got it, never got reimbursed.

27 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Quick reliable delivery!

30 de julho de 2026
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We truly appreciate you!

Avaliado com 5 de um total de 5 estrelas

Great friendly fast service

Great friendly fast service

24 de julho de 2026
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We truly appreciate your kind words!

Avaliado com 5 de um total de 5 estrelas

Clear details and photos of the…

Clear details and photos of the products made it easy to identify what I was looking for. shipped in good time as well.

24 de julho de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We truly appreciate you supporting our local family business. Happy grilling!

Avaliado com 5 de um total de 5 estrelas

Great products.

Great products.
Honest.
Transparent.
Reliable.

23 de julho de 2026
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We truly appreciate your kind words!

Avaliado com 5 de um total de 5 estrelas

My go to BBQ parts supplier

Online site easy to use, priced competively and prompt delivery.

28 de julho de 2026
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We appreciate you supporting our local family business. Happy Grilling

Avaliado com 5 de um total de 5 estrelas

Everything as ordered was correct

Everything as ordered was correct, and came promptly and undamaged. Thank-you. G Brooks

28 de julho de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave is this review! We appreciate you supporting our local family business. Happy grilling !

Avaliado com 5 de um total de 5 estrelas

Great service and selection

Great service and selection

4 de novembro de 2025
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We truly appreciate your kind words!

Avaliado com 5 de um total de 5 estrelas

Great service.

Great service.

27 de julho de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We truly appreciate your kind words!

Avaliado com 5 de um total de 5 estrelas

The right parts I needed to repair my…

The right parts I needed to repair my Ironwood 650 and at a great price. It was easier to find the parts I needed on your website than it was trying to find anything online with Traeger. Shipping was fast and the customer service was fantastic. Can’t thank you enough !!

24 de julho de 2026
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review Todd! We truly appreciate your kind words. Happy Grilling!

Avaliado com 4 de um total de 5 estrelas

Older grill with new uplift kit

Everything came new in the box as advertised. My grill is older so happy to have an easy swap of new the fit perfectly

13 de julho de 2026
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! I'm thrilled to hear that you got the replacement parts so you can continue grilling! We truly appreciate you supporting our local family business. Happy Grilling !

Avaliado com 5 de um total de 5 estrelas

Great product

Great product, fair price for oem stuff.

17 de julho de 2026
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us a review. We appreciate you supporting our local family business.

Avaliado com 5 de um total de 5 estrelas

Personable

Personable, in store & delivery crew.

10 de julho de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Thank you so much for your kind words and review Jeffrey.
Happy Grilling

Avaliado com 4 de um total de 5 estrelas

When things are outside your control

They make an effort to provide a quality service. However, when things occur that are outside of their control, as was the case for me, it requires that little bit of extra attention to ensure that the customer issue is addressed promptly. My initial shipment arrived damaged. I rejected the shipment but I had to wait until the damaged goods were back at Capital BBQ before they would ship the replacement items. I eventually received the items intact on July 29th, 16 days after my order was placed. I still gave Capital BBQ a 4 out of 5 rating because they were understanding of the situation.

15 de julho de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review! We truly appreciate you sharing your feedback with us.

I’ll be sure to speak with our Logistics Manager to discuss your experience and see what we can do to improve situations like this moving forward. Your feedback is incredibly valuable to us and helps us identify areas where we can continue to improve our service.

Thank you again for your support and for giving us the opportunity to learn from your experience! We truly appreciate it. ❤️

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