Capital BBQ intervened to assist me with Weber vs. my being responsible for a perceived problem with their product. 2 staff took my calls to offer assistance & a 3rd member came to my home to help me... Ver mais
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Great Staff, very knowledgeable and Friendly. I wasn't sure exactly which model of BBQ we had, but a quick call and was told where to look to get my model and serial number to order a new grill for it... Ver mais
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The customer service staff really delivered. Not only were they prompt and understanding when I needed to modify my order, but they also maintained a friendly and professional demeanour despite the w... Ver mais
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They make an effort to provide a quality service. However, when things occur that are outside of their control, as was the case for me, it requires that little bit of extra attention to ensure that t... Ver mais
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Detalhes da empresa
Sobre Capital BBQ (BBQing.com)
Escrito pela empresa
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
Escrito pela empresa
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
Informações de contato
12 Grenfell Crescent, K2G 0G2, Nepean, Canadá
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4,7
Excelente
3 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Online BBQ order
I ordered online, but the bbq and accessories I ordered were not available for almost a month. The site should not have let me order or given me the shipping delay. Customer service reached out to me within a couple of days to see if I wanted to change my order, but for some reason I never received the initial email. I called about 2 weeks after wondering why I hadn’t received any shipping update despite my credit card being charged. The customer service was excellent after I contacted them and deciding to maintain my order and receive it about 30 days later. It was a little complicated scheduling the delivery around a provincial holiday and Canada Day, but that’s nobody’s fault. Once, receive. The pallet with the bbq and accessories was well strapped and wrapped. Inside for some reason everything was soaking wet though the outside was dry? Despite that there was one little dent on one of the bbq doors. It seemed like a long wait and was a bit of a hassle, but I would order again because of the customer service. Keep up the good work! Thanks again!
22 de junho de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We truly appreciate your patience while waiting for your order to arrive.
We're sorry to hear that the door arrived with a dent. If you'd like, we'd be happy to assist you with a warranty replacement. Please don't hesitate to give us a call, and our team will be glad to help.
We also sincerely appreciate your kind words about our customer service. Your feedback means a great deal to us, and we're grateful for your support.
Happy Grilling! 🔥
Took a while for delivery
Took a while for delivery, but I guess it was not BBQing`s fault!
18 de junho de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you for taking the time to leave us a review! We truly appreciate your patience while waiting for your order to arrive. Your support means a great deal to our team, and we're grateful you chose to shop with us.
Happy Grilling! 🔥
Great selection of high quality bbq spice…
Great selection of high quality spice mixes. Only place I know locally to get meat church products. One of the seals were broke out of the 10 I ordered but that happens some times during shipping. Will order again!
15 de junho de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We truly appreciate your support of our local family business.
Meat Church is absolutely amazing, and we’re so happy to hear that you enjoy their products as much as we do. We appreciate you sharing your experience and hope you continue to enjoy many delicious meals ahead.
Happy Grilling! 🔥
It was nice to see that a Canadian Company stocked parts I required.
It was nice to see that a Canadian Company had the parts I required for my 10 year old BBQ. Items received in a reasonable time.
9 de junho de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are happy we were able to order in the parts that you were needing. Happy Grilling
La disponibilité des produits
9 de junho de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review!
part was out of stock and you did a…
part was out of stock and you did a tremendous follow up
thank you excellent service
9 de junho de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a good experience with us. We appreciate you supporting our local family business. Happy Grilling!
Quick delivery and had the product I…
Quick delivery and had the product I was looking for at a good price
8 de junho de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave a review! We appreciate you supporting our local family business. Happy Grilling
Slow to deliver and part was not what…
Slow to deliver and part was not what was ordered. Other required parts were sourced from other locations, while waiting for this order to be filled.
5 de junho de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you for taking the time to leave us a review. I'm sorry to hear you didn't have a good experience. If you can please give me ( Kathleen) a call at 613-228-0009 ext 227 so we can discuss that would be amazing. Look forward to hearing from you
Kind regards
Kathleen
Delivers as promised.
Price was reasonable compared to other sites when sourcing my BBQ parts. Parts arrived relatively quick and as per promised at time of purchase. Packaged well, no complaints across the board.
4 de junho de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave a review! I'm thrilled to hear that you got exactly what you were looking for. Happy Grilling
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us this review! We appreciate you supporting our local family business. Happy Grilling!
Good price good service
26 de maio de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you for taking the time to leave us a review! Happy Grilling!
I ordered a new thermometer to match…
I ordered a new thermometer to match one I already had. Very good product. Capital BBQ had the product I was looking for and shipped the product to my home in quick order. I am very pleased with the product and the service.
31 de maio de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave a review Ron! We appreciate you supporting our local family business. Happy Grilling
Même si tout mes articles commandés…
Même si tout mes articles commandés n'étaient pas disponibles, ceux-ci l'ont été rapidement. La livraison c'est effectuée rapidement dès que tous mes items sont revenus disponibles en magasin.( environ 10 jours). Tous mes items étaient en parfaites conditions à la réception également. TOUT ÉTAIT PARFAIT malgré le délai entendu.
Piste d'amélioration; il serait intéressant de savoir si ce que nous sélectionnons est disponible maintenant ou à une date X ? Cela favoriserait nos choix pour les prochaines commandes en ligne que votre inventaire soit aussi disponible pour nous permettre de faire un choix judicieux en ligne.
26 de maio de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review and for the feedback I will share that with management. We truly appreciate it very much. Happy Grilling
Great cover.
The delivery time of order was fast and I received a great price. The cover is a perfect fit (75") and I like the shade of grey. The cover has two rings for easy removal and a velcrow opening for easy access to the BBQ when cover is on.I would order another cover when needed.
29 de maio de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! Were thrilled to hear that you are happy with the cover you ordered. We look forward to assisting you in the future. Happy Grilling
Missing parts still missing the knobs…
Missing parts still missing the knobs to control the grills and start the bbq way too expensive to not be able
To use
28 de maio de 2026
Delivery fast
20 de maio de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you for taking the time to leave a review! We appreciate you supporting our local family business.
Delighted
I am delighted with our new barbecue cover. It soon arrived after my purchase, the quality is very good and it fits well!
26 de maio de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! I'm thrilled to hear you are happy with your cover and the quality of it. We appreciate you supporting our local family business very much. Happy Grilling
A trustworthy company that will send…
A trustworthy company that will send you exactly what you need ,we were very happy with our purchase for our Freestyle Napoleon bbq parts.
Also, with our purchase order, they were kind enough to include a small introduction note to their company ,a very nice touch.Best of all ,they are Canadian
19 de maio de 2026
Resposta da Capital BBQ (BBQing.com)
WOW Thank You so much for leaving this amazing review! We are so happy to hear that you are happy with your experience. We truly appreciate you supporting our local family business. Happy Grilling
The width on the tines are to wide for…
The width on the tines are to wide for my Traeger timberline XL grills. Not sure what grills these were made for. Also 1 handle is black with the grill grate on the handle. The 2nd one has a light color handle and different wording on the handle.
How do I respond to you, love to help with this matter. I have a $6K smoker and I thought this was a cool tool til it wasn't, can kinda use it to clean the underside a bit
17 de maio de 2026
Resposta da Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review.I'm sorry to hear this. I've attempted to reach you and left a voicemail if you can please give me a call back so we can look into this that would be amazing.
Look forward to hearing from
Kind regards
Kathleen
Resposta da Capital BBQ (BBQing.com)
Thank you so much for leaving a review! We appreciate you!
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