Capital BBQ intervened to assist me with Weber vs. my being responsible for a perceived problem with their product. 2 staff took my calls to offer assistance & a 3rd member came to my home to help me... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Capital BBQ intervened to assist me with Weber vs. my being responsible for a perceived problem with their product. 2 staff took my calls to offer assistance & a 3rd member came to my home to help me... Ver mais
A empresa respondeu
Great Staff, very knowledgeable and Friendly. I wasn't sure exactly which model of BBQ we had, but a quick call and was told where to look to get my model and serial number to order a new grill for it... Ver mais
A empresa respondeu
The customer service staff really delivered. Not only were they prompt and understanding when I needed to modify my order, but they also maintained a friendly and professional demeanour despite the w... Ver mais
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They make an effort to provide a quality service. However, when things occur that are outside of their control, as was the case for me, it requires that little bit of extra attention to ensure that t... Ver mais
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Escrito pela empresa
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Escrito pela empresa
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
What’s not eligible
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
12 Grenfell Crescent, K2G 0G2, Nepean, Canadá
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

Resposta da Capital BBQ (BBQing.com)
I ordered a BBQ Brush it was delivered in a timely fashion. Very pleased with brushing

Resposta da Capital BBQ (BBQing.com)
Fast and reliable always have the BBQ parts I need to run a luxury condo

Resposta da Capital BBQ (BBQing.com)
The piece sent was defective, however, the way you corrected the error was very good.

Resposta da Capital BBQ (BBQing.com)
The item i bought was hard to source. It was a good price and communication was very good during the process when ordered.
Item is perfect fit and good quality.

Resposta da Capital BBQ (BBQing.com)
I searched high and low for Kamado Joe replacement parts and they had everything I needed, at very competitive prices!

Resposta da Capital BBQ (BBQing.com)
Competitive pricing, good customer communications and fast shipping cross country. Good experience overall.

Resposta da Capital BBQ (BBQing.com)
Price was a bit high but I ordered it anyways as it showed in stock. However a few days later I got notification that they were out of stock and it would be a few weeks. It finally arrived but many weeks after it should have. Probably won't order from here again..

Resposta da Capital BBQ (BBQing.com)
After ordering this item, I messaged the following morning to cancel my order which was never done,I received the parcel and have never opened the box because the item is of no use to me.
Is this a normal procedure to ignore a cancelation.
The customer service skill level and knowledge is outstanding. The follow ups and customer updates were very helpful and reassuring.

Resposta da Capital BBQ (BBQing.com)
We went to Capital BBQ to get a part but couldn’t resist upgrading to a new, improved grill instead. Duane directed us to a quality grill at a reasonable price. This morning the grill arrived and Ryan and Tyler truly delivered the ‘white glove’ service. They thoroughly showed us all the features of the Napoleon grill. We are return customers because of the quality product and knowledgeable staff. We would highly recommend Capital BBQ.

Resposta da Capital BBQ (BBQing.com)
Everything went reasonably well. However I would say if and when you order parts for someone that you take note of the model and serial number that it’s for that way when you show to order parts and there is an issue you have the information you need on the order ticket rather than asking the customer who shows up thinking he doesn’t need that information because it was given when the parts were orders.

Resposta da Capital BBQ (BBQing.com)
The price was excellent. Better than on Amazon. And the delivery was very fast.

Resposta da Capital BBQ (BBQing.com)
Let me know order was on back order and kept me informed when it would arrive,let me know when I could pick up promptly

Resposta da Capital BBQ (BBQing.com)
I got exactly what I was looking for in relatively short time considering I got an email that told me they were back ordered. The delay was minimal.

Resposta da Capital BBQ (BBQing.com)
The Broil King Keg Cover I purchased arrived without any issues and it is better quality than I expected for the price. I am very satisfied.

Resposta da Capital BBQ (BBQing.com)
they went out of their way to contact me regarding a delay in getting the parts. The parts were out of stock. They wanted to confirm I would wait or send a refund. I waited and was glad I did.

Resposta da Capital BBQ (BBQing.com)
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