Capital BBQ (BBQing.com) Avaliações 

3.171
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Capital BBQ intervened to assist me with Weber vs. my being responsible for a perceived problem with their product. 2 staff took my calls to offer assistance & a 3rd member came to my home to help me... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great Staff, very knowledgeable and Friendly. I wasn't sure exactly which model of BBQ we had, but a quick call and was told where to look to get my model and serial number to order a new grill for it... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

The customer service staff really delivered. Not only were they prompt and understanding when I needed to modify my order, but they also maintained a friendly and professional demeanour despite the w... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

They make an effort to provide a quality service. However, when things occur that are outside of their control, as was the case for me, it requires that little bit of extra attention to ensure that t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Churrasqueiras
  2. também em
  3. Loja de Lareiras

Sobre Capital BBQ (BBQing.com)

Escrito pela empresa

Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.

For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.

We proudly carry the industry’s most respected brands:

Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.

Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.

At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.

Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.

With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.

Our promise to you

Escrito pela empresa

We're committed to our customers!
From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
Quality you can trust
Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
Trusted across Canada
For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.

Lowest Price. Guaranteed.

Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.

At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.

How it works

  • Share proof of the lower price (photo, screenshot, or URL).
  • Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
  • Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.

What’s not eligible

  • Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
  • Items not sold and shipped by an authorized Canadian retailer.

We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.


Informações de contato

Free Shipping on $999+ Orders

Free shipping on orders $999+ — exclusions apply.

4,7

Excelente

O TrustScore é 4.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(3.171)

164 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Good Quality

Good Quality, good product and fast service.

8 de maio de 2026
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for leaving a review, Kevin. We appreciate you supporting our local family business.

Avaliado com 4 de um total de 5 estrelas

The piece sent was defective

The piece sent was defective, however, the way you corrected the error was very good.

14 de maio de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Thank you for taking the time to leave us a review! We are thrilled we were able to fix the issue right away and so sorry you received a defective product. We appreciate you supporting our local business.

Avaliado com 5 de um total de 5 estrelas

Item was hard to source

The item i bought was hard to source. It was a good price and communication was very good during the process when ordered.
Item is perfect fit and good quality.

5 de maio de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us a review! We appreciate you supporting our local family business and are thrilled to hear you had a good experience with what you ordered. Happy Grilling

Avaliado com 5 de um total de 5 estrelas
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this 5 star review! We truly appreciate you supporting our local family business. Happy Grilling!

Avaliado com 5 de um total de 5 estrelas

Amazing selection and service

I searched high and low for Kamado Joe replacement parts and they had everything I needed, at very competitive prices!

30 de abril de 2026
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this amazing review! We are thrilled to hear you got your KJ up and running! Happy Grilling

Avaliado com 5 de um total de 5 estrelas

Happy Customer

Competitive pricing, good customer communications and fast shipping cross country. Good experience overall.

5 de maio de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this amazing review! We truly appreciate you shopping with us and supporting our local family business. Happy Grilling

Avaliado com 2 de um total de 5 estrelas

Price was a bit high but I ordered it…

Price was a bit high but I ordered it anyways as it showed in stock. However a few days later I got notification that they were out of stock and it would be a few weeks. It finally arrived but many weeks after it should have. Probably won't order from here again..

5 de maio de 2026
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us this review Bryan. I'm very sorry to hear about the experience you had with us. If you can please give me (Kathleen) a call at 613-228-0009 ext 227 that would be amazing.
Kind regards

Avaliado com 1 de um total de 5 estrelas

After ordering this item May 15 2026

After ordering this item, I messaged the following morning to cancel my order which was never done,I received the parcel and have never opened the box because the item is of no use to me.
Is this a normal procedure to ignore a cancelation.

28 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Outstanding customer service and follow ups.

The customer service skill level and knowledge is outstanding. The follow ups and customer updates were very helpful and reassuring.

1 de maio de 2026
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us a review! We are so thrilled to hear that you enjoyed your experience with us. We truly appreciate you supporting our local family business. Happy grilling

Avaliado com 5 de um total de 5 estrelas

We went to get a part…

We went to Capital BBQ to get a part but couldn’t resist upgrading to a new, improved grill instead. Duane directed us to a quality grill at a reasonable price. This morning the grill arrived and Ryan and Tyler truly delivered the ‘white glove’ service. They thoroughly showed us all the features of the Napoleon grill. We are return customers because of the quality product and knowledgeable staff. We would highly recommend Capital BBQ.

22 de maio de 2026
Avaliação não solicitada
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Resposta da Capital BBQ (BBQing.com)

WOW — what an amazing review to receive! Thank you so much for taking the time to share your experience with us. We are absolutely thrilled to hear that you had such an incredible experience from beginning to end. Your kind words truly mean so much to our team, and we’re so grateful for your support. We look forward to welcoming you back again soon!

Avaliado com 5 de um total de 5 estrelas

Everything went reasonably well

Everything went reasonably well. However I would say if and when you order parts for someone that you take note of the model and serial number that it’s for that way when you show to order parts and there is an issue you have the information you need on the order ticket rather than asking the customer who shows up thinking he doesn’t need that information because it was given when the parts were orders.

1 de maio de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us a review and for sharing your experience with us — we truly appreciate your support! It was a pleasure serving you, and we’re so grateful for your kind words. Happy Grilling!

Avaliado com 5 de um total de 5 estrelas

The price was excellent

The price was excellent. Better than on Amazon. And the delivery was very fast.

1 de maio de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

THANK YOU so much for taking the time to leave us a review! We’re absolutely thrilled that you chose to shop with us and truly appreciate your support. It was a pleasure serving you, and we hope you’re enjoying your purchase. Happy Grilling!

Avaliado com 5 de um total de 5 estrelas

Great service

Great Team, excellent service

7 de abril de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave the review! Happy grilling

Avaliado com 5 de um total de 5 estrelas

Let me know order was on back order and…

Let me know order was on back order and kept me informed when it would arrive,let me know when I could pick up promptly

22 de abril de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us a review. We truly appreciate your support and are thrilled to hear that you had a great experience with us. It means so much to our team to know we were able to help, and we look forward to serving you again in the future!

Avaliado com 5 de um total de 5 estrelas

I got exactly what I was looking for in…

I got exactly what I was looking for in relatively short time considering I got an email that told me they were back ordered. The delay was minimal.

28 de abril de 2026
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Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave a review! We appreciate you supporting our local family business.

Avaliado com 5 de um total de 5 estrelas

Broil King Keg Cover good value

The Broil King Keg Cover I purchased arrived without any issues and it is better quality than I expected for the price. I am very satisfied.

23 de abril de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Thank you so much for taking the time to leave us a review! I'm thrilled to hear your happy with the cover! Happy Grilling!

Avaliado com 5 de um total de 5 estrelas

Exact parts

they went out of their way to contact me regarding a delay in getting the parts. The parts were out of stock. They wanted to confirm I would wait or send a refund. I waited and was glad I did.

23 de abril de 2026
logotipo da Capital BBQ (BBQing.com)

Resposta da Capital BBQ (BBQing.com)

Thank you for taking the time to leave us a review and thank you so much for your patience with waiting on the parts. Happy Grilling!

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