British Car Auctions Avaliações 268

Received 5 emails and 4 text messages telling my how important it was to prepare my car for collection.
Waited and awaited all day and when I chased I was told" oh they should be with you in about an hour and half"!
BCA make it really clear that you must be ready and basically put your life on hold for their convenience. Abysmal customer service, actually no customer service. I very rarely right reviews but this terrible customer experience made me change my mind.

Purchased a bca assured car, graded 2, mechanical and electrical report all green. Told by website I would get peace of mind, sadly not true...rear boot tray rattling, boot itself doesn't rise like it should. Bca dismissed claim.
Engine now overheating, sadly not within 48 hours so BCA will not help, I really don't understand how they keep operating even though they have such poor feedback.

This is the second car I've purchased with a glowing report that has turned out to be awful. I've learnt my lesson, never again!

I would strongly advise anyone using bca to find your car elsewhere. No savings to be had just a headache.

Drove back from Birmingham to London, couple issues but we made it out alive 👍🏻

Absolute shambles. They were supposed to pick up a car from me on behalf of Black Horse as I was emigrating out of the country. The driver the assigned on the day went missing. BCA staff were completely useless and didn’t return phone calls when they said they would. Completely wasted my entire day because of their incompetence.

Recently purchased a car. Delivery driver dropped it off and was suppose to note missing side mirror said it had dropped off. You then have 24 hours to claim (which I missed due to moving house which was bit more important than a car). Put a claim in to be told you have 24 hours, and that I had no evidence and the delivery driver lied to me as apparently there was nothing on the delivery note!! I was only asking for £11.95 to cover the cost of the mirror was was not on the grading notes. Will not buy from again, do better approaching the garages direct! This is the 3rd car I've purchased from BCA (1st one had to be scrapped, 2nd one stunk and and had bits missing, 3rd one didn't go so well). AVOID

They sold me an automatic car, which I had to have towed to me at my own expense. Once it arrived, I discovered it was a manual. I called them, and they didn’t care at all. I requested a full refund, including all my costs, since they lied, but they declined. I spoke with the manager, Jamie, and he was absolutely useless and didn’t care. Do not buy any cars from these scammers—they make you pay for their mistakes. He didn’t even offer me a discount for the wrong transmission. If I could, I would leave a zero-star review. These scammers have lost my trust. I’ve purchased 6 cars from them, totaling over 16k, and they didn’t even care.

The Below Outlined Rights are not absolved when buying from a online auction where there is no right to inspect the vehicle before the bidding process starts. These Rights are continuously taken for granted by the BCA teams especially with the essential checks. They deliberately withhold information on the day of the auction. The claim denying method they use is that although the essential report was all green we are not responsible because we provided pictures whilst at the same time even the auctioneer failed to announce any changes to the condition of the car. Legal professionals have stated this is a potential breach of Contract and potential deliberate entrapment technique as buyers would be non the wiser purchasing the car unknowing to them that further developments have taken place. The question beckons in all these cases how does a traction light ABS light battery light etc on the dashboard suddenly appear after the essential report was taken and when pictures are taken how have these lights suddenly propped up as well as what is the essential report not updated and why are notes not added and why doesn't the auctioneer announce this!!! It's not hard so how come they don't do these things potentially because they potentially deliberately mislead buyers.
1. Breach of the Consumer Rights Act 2015
Under Section 11, goods must match the description provided. The BCA listing implied the vehicle passed its essential checks, which was false.
Under Section 9, goods must be of satisfactory quality, including being free from undisclosed faults that affect usability and safety.
Under Section 49, services must be performed with reasonable care and skill. Failing to identify or disclose these defects demonstrates negligence in BCA's inspection process.
2. Breach of the Misrepresentation Act 1967
If a false statement induced me into purchasing the vehicle (i.e., the claim that essential checks were carried out and warning lights were clear), I am entitled to rescind the contract and claim damages for any losses suffered.
3. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Applicable to Online Purchases)
Since this was a long-distance (online) purchase, I am entitled to cancel under Regulation 29, which allows a 14-day right to cancel if full disclosure was not given before the contract was made.
4. Common Law – Contractual Misrepresentation and Breach of Duty of Care
BCA owed a duty of care to provide accurate and honest information about the vehicle’s condition. By failing to disclose key defects, they have breached this duty, entitling me to rescind the contract and seek reimbursement.

I have had really good experience dealing with BCA, everything has been explained to me and i was very happy with professional driver.

Train your staff are properly

AVOID this company! is a rip off! unfortunately for some people the big car companies use BCA for end of PCP contracts. So you end up having to deal with them. They will put extra charges on your invoice and you have to work hard to prove they’re incorrect and get charges taken off. And still I could not get all the charges taken off because they won’t respond. I should have used We buy any car instead. I’d be better off and for the hassle and stress they’ve caused me.

Rubbish and doggy company don’t buy anything from BCA

Do not trust this company if you have a lease hire car and they come to collect and inspect your vehicle. I had a lease hire car from Alphabet who use this company to collect and inspect. The inspection seemed fine and agreed the charges. When I received the invoice they charged me extra for no reason. I spent hours trying to resolve this with them and there was absolutely no help at all. Criminals who should be shut down. Even the staff told me that they we an unethical and corrupt company! Be extremely cautious if you have any dealings with this company.

I applied to work for BCA but was unable to complete their application form.
They require 5 years address history. I lived in Finland until 2023. There is no comment section etc to enter that address

I tried telephoning their recruitment line 3 times over 2 days and held on for 20 minutes on each occasion without an answer

There is no email address to send enquiries etc

BCA demonstrate a complete disregard for the time and effort that applicants spend when applying to work for them

Their lack of response also indicates a lack of respect, communication and the total disregard hat BCA have for the employees

The worst bunch of crooks in the car auction's ever. They sell salvage cars for retail money and describe them as perfect. Buyer beware !!!! Don't buy or deal with this dishonest company.

Purchased a vehicle from them with a clean report, car arrived with a major fault. Despite me notifying them on the day of the vehicles arrival I was informed repeatedly that there wasn't anything that they could do regarding the matter. I feel sorry for the poor customer services team kept being rebounded by the supplying branch (Bristol BTW) and still to this day, I still haven't had a call from Bristol despite many requests. They're simply avoiding direct communication with me. The most infuriating part of the whole process is that BCA tried to blame the vendor who I found out is in fact, WE BUY CAR, a fellow member of the Constellation conglomerate. They're the same company!! There has been no following of any kind of process which I didn't expect given the size of the Constellation group as a whole. It's just been a terrible experience and one that has so far cost me well over a thousand pounds. Not good enough and another reaffirmation of the backward nature of the Motor industry. What hope have we got when the largest player in the game cannot treat their customers right? The dealers get the bad wrap, the countless sanctions yet the big boy walks off with zero accountability. Times have to change, practises need to change and attitudes need to change.

Just experienced a shocking vehicle inspection from these people. Turned up 20 mins late, and took over an hour to inspect my vehicle. These people clearly don't realise you've a family to feed at night!

Do not buy cars from these people , its a massive scam ... all the reports are wrong , doesen`t matter if is essential or assured . AVOID AVOID AVOID . since COVID you can`t see cars in person anymore , so they scamming people online giving a essential check report that doesn`t match with the vehicle .

Don't trust this company they demanded a large amount of money from me on a car I didn't bid on and I decided to just settle as they were threatening me with further charges if I didn't pay .
I will now be going to trading standards and seeking legal advise on the matter.

The lease company employ the services of BCA for collection of vehicles at the end of their lease period. My wife’s car was due for collection on Thursday 21st November. During the run up to 21st November we received various emails & texts from BCA. The messages warned us of the various financial penalties should we not adhere to BCA’s terms & conditions. The 21st of November duly arrived & as the day progressed, it was starting to get late/dark. I rang BCA to confirm their driver was on his/her way. I was told that due to a technicality the driver wouldn’t be collecting the car that day. No apologies were offered about our waste of a complete day. The following day I had to phone them & was told there was no availability until the 26th November. Come the 26th November, we stayed in all day waiting for the driver to collect my wife’s car. At 4:15pm I received a call to say due to a technicality the driver wouldn’t be attending that day. The following day we received a phone call informing us the rescheduled collection day will be Friday 29th November. I’m not confident this useless bunch will turn up on Friday. They are totally useless. How they run a business is beyond me. When I read the reviews on Trustpilot, why am I surprised?

On 22nd November 2024, I contacted BCA's customer service team to seek further clarification regarding their processes and fees. During my first call, I had a delightful representative who promptly addressed my queries, providing a much clearer understanding of the matter at hand. However, after the call ended, I realised there was one question I had forgotten to ask.

I called back, and another representative, Janet, assisted me this time. Janet was exceptional - she delivered the most helpful, comprehensive, and knowledgeable customer service I've ever experienced. She not only explained their processes and fees clearly, outlining how they would apply to my account, but also provided invaluable guidance on specific aspects of the trade that will support my future purchases.

While this might seem like a bold suggestion, I genuinely believe Janet should be considred for a leadership role in training, coaching or mentoring her peers. Her expertise and approacch set an outstanding exmple for customer service excellence.