No ofrecen el servicio que contratas, No puedes ver las fotos, el servicio de atención al cliente es pésimo porque no te resuelven nada, intentas darte de baja y es imposible. Te amenazan con otra emp... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Pobierają opłaty bez autoryzacji, to oszuści !!!! W związku z brakiem otrzymania wiadomości e-mail przypominającej o przedłużeniu abonamentu proszę o zwrot pobranej z mojego konta kwoty 199,50... Ver mais
A empresa respondeu
Elendig presentasjon av evt partner. Veldig snevert område de opererer i. De lurer deg til å bli premium member og det er nesten umulig å komme ut av det.Du må selv finne riktig skjema på annen nettsi... Ver mais
A empresa respondeu
dom håller på ännu och skickar krav brev från advokat från polen eller liknande jag har skickat till dom polis anmälan till konsumentombudsmannen min bank låste alla mina kort direkt dom såg att d... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Join the world's fastest-growing matchmaking service, with over 16 million members. Take our free personality test and find your perfect partner today!
Informações de contato
Estados Unidos
- be2.com
1,1
Muito Ruim
892 avaliações
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Vorsicht!
Ich würde 0 Sterne geben wenn es möglich wäre. Absolut unseriös und darauf aus den Leuten das Geld aus der Tasche zu ziehen. Hier wird ganz groß mit 24 Wochen premium Mitgliedschaft für 9,99€ geworben, nachdem man bezahlt hat stellt sich aber heraus, dass es 9,99€ pro Woche sind und insgesamt 239,76€. Nachdem man dann fristgerecht widerrufen will, wollen die noch 29,9€ einbehalten. Beschwerde bei der Verbraucherzentrale habe ich bereits eingereicht.
23 de novembro de 2025
Avaliação não solicitada
Resposta de be2
Hello Steffi,
On our payment page, the full price of the selected Premium membership is always displayed before the purchase is completed. The weekly amount shown is only for comparison, but the total cost is clearly indicated so customers can make an informed choice before paying.
Regarding the withdrawal:
We fully respect the legal right of withdrawal, and any fees applied are in line with our terms and conditions, which allow providers to retain a proportionate amount if services have already been used during the withdrawal period. This is explained both during the purchase process and in our Terms and Conditions.
Since we cannot identify your account from this review, please contact our customer service directly through our contact form so we can check your profile and assist you properly.
We have located your profile thanks to the information provided.
We can see that your case has already been handled internally and we can confirm that the information we provided in our last reply was accurate according to your membership.
Kind regards,
Lea
Baja imposible en Be2
Estoy intenta si darme de baja del servicio desde la 1a semana de la subscripción. He escrito varios correos a la empresa y no contesta. Incluso el telèfono de fax ( +34 91 1817409) no admite envío, ni tampoco es posible contactar con el teléfono B2 Impact Sau (+34 91 495 27 76) que se supone es la delegación de Be2 en España.
Dado que no existe en la web un enlace darse de baja, ni es posible enviar un Burofax a Luxemburgo, les he enviado una carta certificada y escrito por correo electrónico a servicio at be2.es y ayuda at be2.es, que son las direcciones de correo que he localizado.
Lamento enormemente que sea tan complicado cursar baja y que la información disponible en la plataforma sea tan confusa.
Hubiera agradecido que me indicara como contactar con Be2 España, que tampoco me lo ha indicado en la respuesta.
Total, que todo son complicaciones para que transcurra el tiempo.
Espero poder escribir a esta plataforma para poder contar a los usuarios que finalmente ha llegado mi desistimiento y que me han abonado el dinero según corresponde por ley. Por el momento ya llevo más de 20 euros gastados para hacerles llegar el desistimiento (burofax por intento fallido y carta certificada).
Sigo opinando que be2 no es una plataforma seria.
24 de novembro de 2025
Avaliação não solicitada
Resposta de be2
Hello Àngels,
We’re very sorry to hear about the difficulties you’ve experienced. We want to clarify that cancellation can be completed easily through the online cancellation form available at the bottom of our homepage, without needing to send a fax, or physical letters. This form is the official and fastest way to end your subscription.
Please note that we do not operate call centers and that all of our communication is made via email.
We also regret that the information on the website felt confusing. Our intention is always to offer a clear and straightforward process, and you can always contact us easily via the contact form on our website: https://www.be2.es/contact?from=footer#/contact
We’re glad to hear that you were eventually able to cancel your subscription and receive your refund as required. If you need any further assistance at any point, please don’t hesitate to contact us directly through our contact form so we can support you quickly and individually.
If you prefer to discuss this in Spanish, our Spanish team will be happy to help you as well.
Thank you for your understanding.
Kind regards,
Lea
Do not join this B.2 dating site and…
Do not join this B.2 dating site and singles 50s tried to unsubscribe many years ago thinking I did use later. Get mail you need to pay this money so just to make it go away. I paid it and they said my account was closed now I receive these to me fake solicitor letters you German scumbags haven’t got any jurisdiction in Australia now I’ve got a German solicitor to counter Sue I have bank statements to say that I paid. Bring it on you scamming dogs and I don’t live at that address that’s my parents house so I’ll be sending those letters back full of dog shit 🔥🔥🔥🔥🔥🔥🔥🔥🔥🔥
13 de novembro de 2025
Avaliação não solicitada
Resposta de be2
Hello Trevor,
We’re sorry to hear about your experience. Please be assured that we do not take payments without authorization, and our team is committed to handling all subscription and cancellation requests according to our terms and conditions.
To assist you properly, we kindly ask that you contact our support team directly via our contact form with your account details and any relevant documentation. This will allow us to verify your account, and ensure any issues are resolved.
Best regards,
Lea
Robo en tu cara.
Quiero borrar mi suscripción y no puedo. En lugar de borrar tu suscripción cuando quieras tienes que depender de escribirles, y luego que te contesten y luego esperarte una semanita o más para que te den la baja (o no) y todo esto para poder seguir cobrándote para mantenerte en la aplicación en contra de tu voluntad. Lo que se llama robarte el dinero. Supongo que tendré que dar de baja la tarjeta 😒
Edito
1 mes desde que me di de baja y hoy me han intentado cobrar otra vez y ya han empezado con las amenazas para que pague un servicio que no quiero, que no uso y del que pedí la baja hace poco más de 1 mes. Bueno, nos veremos en los tribunales
19 de novembro de 2025
Avaliação não solicitada
Resposta de be2
Thank you for giving us more information. I've checked and I can see that our customer service has already been in touch with you and explained the details of your case. If you have more questions, please reply to them directly.
Thanks, Noel.
Con respecto a tu reseña, si deseas borrar tu perfil necesitas realizar la cancelación de tu suscripción. Para ello puedes utilizar de manera fácil y rápida el formulario de cancelación que se encuentra en la parte inferior de la página web antes de iniciar sesión. Una vez que hayas realizado la cancelación, puedes eliminar tu perfil directamente desde Ajustes. En caso de tener cualquier problema o duda, puedes comunicarte con nuestro servicio de atención al cliente para así ayudarte de la mejor manera.
Enzo
Horrible!!
Horrible!!! Después de suscribirme un mes y dar de baja los pagos me reclaman el pago un año de suscripción que no he disfrutado. Son unos timadores
12 de novembro de 2025
Avaliação não solicitada
Resposta de be2
Hello Maria,
If your cancellation was processed correctly, the renewal should not have taken place. To assist you properly and review what happened, we’ll need a few more details about your account. Please contact our support team directly via our contact form so we can look into this for you.
If you prefer to communicate in Spanish, our Spanish support team will be happy to assist you.
Kind regards,
Lea
Be2: inefficient and unfair sites, the worst in Europe
I join the more than 1000 customers and users (98% of the opinions!!) who have expressed in Trust Pilot more negative comments towards Be2 in all countries of Europe where it operates, which generates a rating of 1 ! I do not comment on the quality of the profiles, because they are people, nor the organization of communication, false and cumbersome, especially negative is the intentional attempt at fraud when you cancel your contracts. One year ago I subscribed to some platforms of the group B2 for couples' meetings with a trial promotion of one month at approximately 10 €. One week after each subscription date, and just to avoid automatic renewal, I sent cancellation mail, photocopy of my identification and original letter signed with date. After the expiration of the contracts, the sites were never used because the profile had been requested to be canceled . Two sites tried to prelevate from my card the renewal of 40 €, re-send' the documentation already sent to the correct addresses. No more news. A year later in July and September I get letters , asking me different amounts of 300 and 400 € without any detail of why' . They threaten me with seizures of my account and more legal expenses. I sent again all the documentation ...no response. I went to the police and advised a lawyer for support in case of trial, because being fair and with proper documentation I have no intention of paying. Be2 will pay,in case of trial, legal expenses and compensation I will claim'. Customers and clients of the platforms of Be2 are advised that, even if they make cancellation in the required times and with the required modalities of the signed contracts that may incur in my same problems as many other customers (around 1000) testify.
After having sent once again all the información demonstrating my correct management of their contracts, be2 answering that they cannot do anything more because the issue is out their control and I don't exist in their data base..doesn't matter... we'll go to some courts in europe and they will pay legal costs and indemnizations. If I don't exist how they can ask me to pay for something ? Unfair..unorganized...the worst in Europe
20 de outubro de 2025
Avaliação não solicitada
Resposta de be2
Hello Massimo,
We’re very sorry to hear about your experience and understand your frustration regarding the situation you describe.
Please be assured that our company operates legally and transparently, and we take such concerns seriously. All cancellation requests submitted within the required timeframe and following the correct process are respected, and no further charges should occur afterward if the cancellation has been processed properly.
In order to resolve your case, we kindly ask you to contact our customer support team directly via our contact form and include your account details and proof of cancellation. This will allow us to locate your profile, review the case, and clarify any open claims.
Thank you for providing us with more information.
We can see that our customer service team has been in contact with you previously.
The debt has now been transferred to an external agency and you will need to contact them directly about the case.
Best regards,
Lea
Blev trukket over 2000kr istedet for 270kr…
Jeg er blevet trukket over 2300kr, jeg var også sikker på det var 270kr og ikke over 2000kr??? Hvordan får jeg en refund?
27 de outubro de 2025
Avaliação não solicitada
Resposta de be2
Hello Andreas,
We’re sorry for the confusion and the frustration this has caused.
Without your account details, we’re unable to look into your billing history or provide specific information about the charges you mentioned. To assist you properly, please contact us directly via our contact form so we can review your account and help resolve this as quickly as possible.
If you prefer to communicate in Danish, you’re welcome to reach out to our Danish support team, who will be happy to assist you.
Kind regards,
Lea
Pas satisfaisant
Pas satisfaisant, souvent les mêmes profils, peu de renouvellement.
La majorité des profils sont de la suisse allemande. Souvent Zurich.
Plate-forme chère.
1 de outubro de 2025
Avaliação não solicitada
Resposta de be2
Hello Duckert,
We're sorry to hear that you're not satisfied with your matches so far. You may get better results by widening your search criteria and staying active on the platform, as this helps you get noticed by other members and our matching system.
If you prefer assistance in French, feel free to contact our French-speaking support team, they will be happy to help.
Kind regards,
Lea
BEWARE! BIG SCAM ! IT HAS TO BE STOPPED BY A LEGAL ENTITY!!! We are not living in neanderthal anymore!
I was just trying to see what is about and I went on a single month fee, around 12 euro. They don't have a single button on entire website for cancelling, you have to write on a form in contact that I need a cancellation. No answer and suddendly after 1 week, 100 euros were stolen effectively from my account, again no answer, just an automated email that my form was received. There is no legal entity to stop these thieves?????
21 de outubro de 2025
Avaliação não solicitada
Resposta de be2
Hello Lucian,
Cancellations can be easily made through our online cancellation form, which ensures that automatic renewals stop at the end of your chosen period. If you have any trouble with the cancellation our customer service team is always happy to assist you.
If you have sent the cancellation and didn’t receive confirmation or think there was an issue with your cancellation, please contact us directly via our contact form so we can review your case and assist you properly.
Thank you for sharing this information with us.
We can confirm that your case has already been handled internally.
Kind regards,
Lea
Its my very first experience
Its my very first experience on a dating site. Its been so far a smooth journey and hoping over time to find a suitable partner. I am getting overwhelming response which is good and am extremely happy. Hoping something clicks soon and can then move on with my next happy journey keeping fingers crossed.
16 de outubro de 2025
Avaliação não solicitada
Resposta de be2
Hello Mike,
Thank you for your positive review!
We are glad you are enjoying our website and wish you all the best in finding a suitable partner.
We are keeping our fingers crossed for you too!
All the best,
Lea
azienda e sito truffa rinnovi…
azienda e sito truffa rinnovi automatici mai richiesti, letteralmente rubano i soldi dalla carta senza nessun pre avviso, mi domando come sia possibile che le autorità permettano tutto questo!!!!! tanto vale che tutti si organizzino per mettere su una truffa simile e nessuno fa niente!!!!!!
3 de outubro de 2025
Avaliação não solicitada
Resposta de be2
Hello Flavio,
We’re sorry to hear about your experience. A few important points to clarify: the renewal and cancellation terms are shown before purchase and in our Terms & Conditions. To stop automatic renewals you must cancel on time using our online cancellation form. This is the only method that guarantees the subscription is closed correctly.
If you believe you have been charged incorrectly please contact us directly so that we can check this for you. If you prefer to speak in Italian, our Italian support team is available and happy to help; please contact them via the Italian website.
Kind regards,
Lea
ATTENTION sites de rencontres Be2
Les sites du groupe be2 S.à.r.l. :
- Singles50
- Be2
- LeParfaitGentleman
- NouvellesRencontres60
ARNAQUE GARANTIE - FUYEZ SERIEUSEMENT
On revient toujours à cette société Be2 basée au Luxembourg. Dans leurs CGU, on comprend vite l'organisation de tous ces sites, et tous les sites internet de consommateurs sont unanimes.
Tous appliquent des conditions de renouvellement sans vous prévenir, hébergent des profils bidons, d'autres profils disparaissent du jour au lendemain, les profils racontent tous la même histoire...
On vous inonde de messages (plus de 800 messages en 6 mois... tout le monde veut vous rencontrer!) mais aucun contact en réalité. De la poudre aux yeux.
Même si vous demandez votre résiliation, les messages pleuvent toujours et on vous présente encore des personnes qui visitent votre profil resté public. INCROYABLE
PS: faites comme moi, prenez des copies d'écran par précaution et gardez tous les messages
16 de fevereiro de 2025
Avaliação não solicitada
Resposta de be2
Hello Andy,
We’re sorry you feel disappointed, and we’d like to clarify a few points.
All renewal details are clearly shown at the time of purchase, as well as in our Terms and Conditions and the welcome email sent after your Premium Membership is activated. The cancellation process is also explained there: when a Premium Membership is cancelled, it simply stops the automatic renewal at the end of the paid period. If you prefer to leave the platform completely, you can also delete your profile at any time.
As for profiles that disappear, this happens when users choose to delete their own accounts, something we have no control over.
If you’d like us to review your case or clarify anything further, please don’t hesitate to contact us directly at be2-trustpilot@be2.com. We’d be happy to assist you with any questions or concerns.
Best regards,
Lea
The biggest scam
The biggest scam , impossible to cancel
Lea, i did that a year ago, you just added up fees and its up to 350pounds. you never cancelled it. you people lie, and i have reported you to our television.
6 de janeiro de 2025
Avaliação não solicitada
Resposta de be2
Hello Galina,
We’re sorry to hear about your experience. Please note that cancelling your Premium Membership is simple through our online cancellation form, which ensures the automatic renewal stops at the end of your chosen period.
If you’ve had any difficulty with the process, please contact us directly at be2-trustpilot@be2.com or via our contact form on our website.
In order to assist you properly we will need more information to locate your profile. Please provide us with the requested information and we will be able to look into your case more closely.
Best regards,
Lea
Son estafadores
Son estafadores. Cuando completas el registro no puedes ver las fotos si no pagas ni leer comentarios. Además muchos contactos son falsos.
El problema es que los contactos falsos son creados por ellos mismos haciéndose pasar por mujeres interesadas por ti y que no puedes contactar si no pagas y te haces premium. Está plataforma es una auténtica estafa porque te hace perder el tiempo rellenando datos uy luego no puedes leer ni un solo contacto si no te haces premiun y pagas. Habría que denunciarlos
1 de outubro de 2025
Avaliação não solicitada
Resposta de be2
Hello Joan,
We’re sorry you had this experience. Please note that profiles are real, though occasionally fake profiles may appear, we encourage users to report them so we can remove them.
If you are experiencing any problems with your profile, please contact us directly. You can also reach out to our Spanish team if you would like assistance in Spanish.
Registration on our site is always free so new members can explore the platform, complete their profile, and see how it works before deciding to upgrade.
To send or read messages, a Premium Membership is required, this is clearly shown before any payment is made.
Kind regards,
Lea
Stay well clear of them
Joined them then they would set me up with scams this went on 3 months
I by this time stopped credit card as they sent me this
To stop the automated collection process you must pay the amount in full before the deadline. If you do not pay the outstanding amount in full or you exceed the payment deadline, we will pass your case to an external debt collection agency. This would, unfortunately, lead to further costs and these would be passed on to you.
If you cannot make a payment online, you can pay via bank transfer to the following bank account:
They make it so difficult to quit site just stay away from any site Sarl are involved with
7 de setembro de 2025
Avaliação não solicitada
Resposta de be2
Hello Graeme,
We’re sorry to hear about your negative experience. Please know that we take scam reports very seriously, while the profiles on our platform are real, it can happen that scammers slip through. That’s why we encourage all members to report suspicious profiles directly so our team can act quickly.
Regarding the collection process, this has been triggered because the automatic renewal wasn't successful. Please be aware that the membership needs to be cancelled to avoid any further renewals. This process is easily done via our online cancellation form.
In order to assist you properly we invite you to contact us directly via our contact form on our website.
Best regards,
Lea
Nicht ohne Grund sagen hier fast alle…
Nicht ohne Grund sagen hier fast alle Bewerter Finger weg. Leider aber erst nach meiner Zahlung gelesen. Schade, wieder nur Lehrgeld bezahlt. Zum Glück mich dann hier mal schlau gemacht und mir die grün, bzw dunkelgrün bewerteten Seiten angesehen. Gut geklappt hat es bei mir auf dem(Sexy). Wer de nnicht kennt einfach oben in der Suche eintippen. Der poppt dann eh als erstes auf, Der ist nicht ohne Grund dunkelgrün seit Jahren.
25 de setembro de 2025
Avaliação não solicitada
Resposta de be2
Hello Roberto,
We’re sorry to hear that your experience with our service didn’t meet your expectations. We always strive to provide transparent information before any payment and support our members in making the most of their Premium Membership.
If you’d like us to assist you further, please reach out to us directly via our contact from on our website. For support in German, you can also contact our German customer care team.
Best regards,
Lea
My mom scammed by Be2
My mom, who is 78yr old, was scammed over 2000 euros in 6 months by this site. She unknowingly signed up but never was told about the costs and the conditions are murky and intentionally vague AF. The amounts are different each month, indicate a different company, but it all points to Be2. Complete scam aimed at seniors. This needs to stop. I've begun mesures for full reimbursement, and will take this to court and the press if she doesn't get full payback.
24 de setembro de 2025
Avaliação não solicitada
Resposta de be2
Hello Brian,
We are very sorry to hear about your mother’s experience and fully understand your concern. Please know that all costs and conditions are clearly stated before confirming a Premium Membership. To be able to investigate and assist your mother properly, we’ll need more information.
We kindly ask you to contact us directly from the registered email address at be2-trustpilot@be2.com as we are unable to discuss personal matters on a public platform such as this one.
Best regards,
Lea
Don't use this site!!! Over priced while it share your information on other sites. Certainly don't let your subscription lapse. The charges are horrendous while they all found my exact home location
Absolutely awful! Not recommended at all!!! They use your details without a photo on other dating apps and without my approval. I found out that they advertised me on Academic Singles. It appears that the site is very busy. They repeat guys as new when they are not!!
B2 has come back to me to ask what they did wrong... how about 325 euro for not canceling my subscription, even though i was not using them?
1 de setembro de 2025
Avaliação não solicitada
Resposta de be2
Hello Anne,
We’re sorry to hear that your experience was not what you expected. We’d like to understand what went wrong so we can help make it right. Please contact us directly at be2-trustpilot@be2.com.
Academic Singles and Be2 are part of the same network operated by Be2 S.à r.l. As explained in our Terms, profiles can be matched within this network to increase your chances of finding compatible suggestions.
Concerning the payment, we will need more information to be able to assist you, please contact us directly to our email address stated above.
Best regards,
Lea
This is a flipping scam
This is a flipping scam, like someone else on here i got a letter from ecollect saying I have to pay an outrageous about of money that I do not have at this current moment, tried to cancel my account and didnt work, tried to pay the first overdue fee and my bank flagged it so I didnt try again. Sort it out!
20 de setembro de 2025
Avaliação não solicitada
Resposta de be2
Hello Zoe's,
We’re sorry to hear about your experience. From what you describe, it sounds like your Premium membership might not have been cancelled correctly, which is why the charges continued. To look into this properly, we’ll need more details from your account. Please either reach out us directly at be2-trustpilot@be2.com or contact us via our contact form on our website.
Kind regards,
Lea
Best regards,
Lea
Waardeloze site
Waardeloze site, kan er niet eens meer in, voor jan joker betaald, oplichters!
13 de setembro de 2025
Avaliação não solicitada
Resposta de be2
Hello Klant,
We’re sorry to hear about your experience. Please note that access issues can often be resolved by checking your login details or resetting your password. To properly assist you with your account, we kindly ask that you contact us directly so we can review your case.
If you would like to continue the conversation in Dutch, our Dutch support team will be happy to assist you.
All the best,
Lea
A Experiência Trustpilot
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Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
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