Beards Avaliações 

283
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I highly recommend Beards if you want great service and a special experience. I recently had a ring designed for a milestone anniversary and Bethany was a superstar! I had a vague idea of wha... Ver mais

Avaliado com 5 de um total de 5 estrelas

I recently took my Daughter to Beards in Cheltenham as they are an Omega store, to purchase an Omega MoonSwatch, but sadly they don’t have the Swatch franchise. However this did not stop Jason from as... Ver mais

Avaliado com 5 de um total de 5 estrelas

Wonderful Service from a professional yet friendly business with excellent product knowledge. We purchased a new ladies Omega watch and had an existing gents Omega serviced (second service by Beards).... Ver mais

Avaliado com 5 de um total de 5 estrelas

It took a while to find the right watch for my wife, including a few trips to London to explore the options. Today Vicky gave us all the time and advice we needed to make up our minds, and we left wi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Joalheria
  2. também em
  3. Relojoaria

Escrito pela empresa

Founded in 1804, Beards is one of the oldest family-run jewellers in Britain. With a cornerstone location on Cheltenham's Promenade, Beards have been experts in fine jewellery and luxury timepieces for over 200 years. Shop online now to explore our range of branded and in-house jewellery; and shop our watch brands– Omega, Breitling, Tag Heuer, Longines, Montblanc, Arnold & Son and Parmigiani Fleurier.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

283 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(283)

25 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Outstanding

The experience I had with an online consultation, which resulted in my purchase of a new watch was outstanding!
From now on Beards will be my first choice jewellers.

9 de janeiro de 2021
Avaliado com 5 de um total de 5 estrelas

Quick service before Christmas

Quick service before Christmas. Delivery was within 24 hours.

They also called me to have the bracelet on my Speedmaster to be adjusted ready to be worn in arrival.

Overall very good customer service and great products.

2 de janeiro de 2021
Avaliado com 5 de um total de 5 estrelas

Recently purchased a watch

Recently purchased a watch , excellent knowledge and service from staff. Was not pushed for a hard sell or rushed in my decision. Couldn’t fault product and service.

31 de dezembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

I had an really enjoyable, uncomplicated experience. The Beards team are all very friendly, helpful and well informed; made buying my watch all the more fun.

11 de dezembro de 2020
Avaliado com 1 de um total de 5 estrelas

Ordered on line paid on line

Ordered on line paid on line. Next day delivery for birthday gift. Nothing arrived. Rang the Cheltenham branch to be told the item was out of stock. Sadly lack of communication on Beards part.

9 de dezembro de 2020
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Resposta da Beards

Thank you for leaving a review about your experience, we are sorry that you feel let down by our service and even more sorry to disappoint a customer.

We pride ourselves on our customer service but will not try to hide behind our positive reputation.

We always strive to make sure our customer service is of the highest level we can offer. Our team have reached out to apologise for the lapse in communication and we hope that you will return to Beards as a customer again in future.

Thank you for your honest feedback and please do not hesitate to contact us on 01242 516238 Monday to Saturday 9:30-17:30.

Avaliado com 5 de um total de 5 estrelas

Beards Jeweller thoroughly recommended.

An excellent transaction from start to finish. All staff spoken to on the phone or in person were very helpful. All questions were answered to my satisfaction and the final handover of the watch included how to operate the crown and change the time and date. All paperwork including the guarantee was completed and explained. An excellent buying experience was provided and I would recommend Beards to anyone buying a watch.

2 de dezembro de 2020
Avaliado com 5 de um total de 5 estrelas

Great service

Great service. We ordered online during lockdown. We were contacted as the order came in just before the weekend and they were unable to deliver the day after (we were not expecting that anyway). I arranged to pick the purchase up via their click and collect. Super slick communication and service. Would recommend!

28 de novembro de 2020
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service: above and beyond

Excellent Customer Service - would highly recommend and use again.

I ordered the last of a necklace online, but was sadly informed the next day by Beards that it was actually out of stock. However, Sophie (Head of Jewellery) went the extra mile to ensure her help. Sophie went straight to the manufacturer to track down any remaining stock, found the last one and had it specially delivered to Beards and then recorded delivered to me - all in time for me to gift it as a special present. What impressed me most was how much this company genuinely cared. Also, the care and effort Sophie took to keep me personally informed at each stage of the process. All in all, an excellent experience. Thank you.

26 de novembro de 2020
Avaliação não solicitada

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