Beards Avaliações 

283
•
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I highly recommend Beards if you want great service and a special experience. I recently had a ring designed for a milestone anniversary and Bethany was a superstar! I had a vague idea of wha... Ver mais

Avaliado com 5 de um total de 5 estrelas

I recently took my Daughter to Beards in Cheltenham as they are an Omega store, to purchase an Omega MoonSwatch, but sadly they don’t have the Swatch franchise. However this did not stop Jason from as... Ver mais

Avaliado com 5 de um total de 5 estrelas

Wonderful Service from a professional yet friendly business with excellent product knowledge. We purchased a new ladies Omega watch and had an existing gents Omega serviced (second service by Beards).... Ver mais

Avaliado com 5 de um total de 5 estrelas

It took a while to find the right watch for my wife, including a few trips to London to explore the options. Today Vicky gave us all the time and advice we needed to make up our minds, and we left wi... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Joalheria
  2. também em
  3. Relojoaria

Escrito pela empresa

Founded in 1804, Beards is one of the oldest family-run jewellers in Britain. With a cornerstone location on Cheltenham's Promenade, Beards have been experts in fine jewellery and luxury timepieces for over 200 years. Shop online now to explore our range of branded and in-house jewellery; and shop our watch brands– Omega, Breitling, Tag Heuer, Longines, Montblanc, Arnold & Son and Parmigiani Fleurier.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

283 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(283)

25 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent 10/10

Quick and efficient service from Beards, product arrived next day and gift wrapped ready for Christmas. Special thanks to the team for sorting this and the manual. I would highly recommend.

19 de dezembro de 2023
Avaliado com 5 de um total de 5 estrelas

Great service

Great service, I purchased a watch which arrived the next day. After mulling over my choice, I decided I preferred my current one. So returned the watch, which was quickly refunded. Overall faultless service from Yui at Beards

20 de outubro de 2023
Avaliado com 5 de um total de 5 estrelas

And again !

This the second time Beards has helped with a major purchase, two gorgeous Omega watches. First class service on both occasions. 5 stars !

23 de outubro de 2023
Avaliado com 1 de um total de 5 estrelas

Extremely rude member of staff

Extremely rude member of staff, who banged on the front of Beards Cheltenham store glass door from the inside to get my attention as a passer by. Then proceded to pull odd faces at me and very rude.
I did walk away, then went in to confront the store owner about the gentlemans bad behaviour.
Beautiful Jewellery but not a professional staff member!

26 de setembro de 2023
Avaliação não solicitada
logotipo da Beards

Resposta da Beards

Thank you for your feedback, Tammy. Our team have expressed our sincerest apologies for your negative experience. We reached out to you by email to rectify this issue, but we have not heard back from you.

We strive to uphold a positive image within our community and to treat everyone, client or not, with the utmost respect. The temporary security team member in question, who is also deeply apologetic, will no longer be working for us. You have our apologies for this and we hope that you can visit us in future to experience our full hospitality.

Thank you,

The Beards Team

Avaliado com 5 de um total de 5 estrelas

From the time I walked in to Beards I…

From the time I walked in to Beards I was treated with courtesy and respect. Great relaxed atmosphere, no hard sell just hard facts.
Andy was exceptional in his experience knew his products. Thank you for all the team that eased me in to my purchase. I purchased a Longines watch. If I was asked to recommend a high quality jeweller there would be no hesitation in announcing Beards. I was given a tour around the store as they also ( should you be looking for that extra special gift) bespoke jewellery.
Keep up the good work.

22 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First class service

First class service, kept me updated throughout. I would highly recommend! I was very happy with my purchase! Thank you to Yui for the great service!

15 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This watch retailer is absolutely the best if your in the market for a new Tag or Breitling Watch…

This retailer is absolutely the best and streets ahead of any of their competition if you're in the market for either a new Tag or Breitling watch. Exceptional friendly service from both Nigel & Yui and competitively priced too. Have no reservations in buying mail order, if you know the make and model you want then look no further, you're 100% in safe hands!

13 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding customer experience

Super quick service and very communicative - I was updated at every step of the process, even letting me know that the Royal Mail tracking service was down due to technical issues! Packaging was secure and wrapping was beautiful. Thank you very much and fingers crossed my future husband likes his wedding gift.

2 de setembro de 2023
Avaliado com 5 de um total de 5 estrelas

An all-round great experience

An all-round great experience; the website was easy to use to find what I was looking for, the description of the watch was robust & accurate, the purchase was straight-forward, and delivery was on time with nice packaging. The key take-away though was the excellent service, with updates on my purchase/delivery in a personalised fashion. I’d definitely buy from here again!

4 de setembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Company

Fantastic service keeped me informed about my purchase and tracking all the way until it came to my house

14 de agosto de 2023
Avaliado com 5 de um total de 5 estrelas

Puts some of the national chains to shame

Really good experience buying my first Breitling. Purely mail order so mainly email but a couple of phone calls too. Not meeting in person did not stop Yui giving me first class customer service particularly when a problem with the piece emerged. Returns was easy, tracking provided, comms all along the way and the replacement was shipped out far quicker than I thought possible. Even a nice little something to ease the whole thing along.

I've had worse experiences in person in much larger national chains so if any of them are reading this you could learn a lot from these guys. Thanks again to Yui and the team.

1 de agosto de 2023
Avaliação não solicitada

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