Supergrows Cosmetics Avaliações 

63
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Pleasantly surprised! Was a bit suspicious at first as it looks new and not alot of previous reviews, but honestly amazing unbeatable prices you won't find anywhere else online. The delivery got her... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing!! Would totally recomend it as it was recommended to me. Considering the current climate, they have really taken their customers into consideration and kindly delivered my items by hand seein... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fahim is a true professional. He went over and above to help me get what I needed after I ordered the wrong item. He replaced my order within 24 hrs despite the fact he had to trust me to return the i... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This was my worst shopping experience ever. I would encourage others to not frequent this store, I walked in with my elderly mother instead of a greeting our speaking voices were mocked, the guy at th... Ver mais

Detalhes da empresa

  1. Revendedor de Produtos de Beleza

Informação fornecida por fontes externas variadas

Online Beauty supply store and specialist Afro Caribbean cosmetics.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

63 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(63)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Broken and non existent product seals where there should be one

Bought two higher end products totalling £21.98. I knew I shouldn’t have purchased the second product as the bottle was sticky. The guy said he would clean it and he did. When I got home the seal on one item was broken, and I thought the bottle felt light. There was no seal on the second bottle, which had been sticky (all the bottles of that product were sticky) and it did not smell like it is supposed to when bought from online from a different retailer.

I’m of course very disappointed, il be heading back first thing in the morning to get a refund, let’s see if they comply. I’m not confident that they will, but I will see if they do regardless. It’s not unreasonable to expect a retailer to comply with trading standards and consumer law.

Supper annoyed though because I don’t expect to spend over £20 on a clearly used product and what I believe is a fake.

9 de julho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Contempt for customers, Do not shop here

I visited the Upton Park store yesterday and will never visit again. I went with my elderly mother, our speaking voices were mocked, the guy on the counter refused to speak when asked a question responded arrogantly that "silence is the best answer", my other said "thank you" as she handed over HER money again to silence. The worst shopping experience ever, I live locally & haven't visited this store for many years and will certainly never go back - basic human civility was missing let alone professionalism. My mother struggles with walking which is the only reason we didn't go straight to a different store but I will never frequent this store again. Shocking approach to customer service!

2 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Never Again. Complete Contempt for paying customers

This was my worst shopping experience ever. I would encourage others to not frequent this store, I walked in with my elderly mother instead of a greeting our speaking voices were mocked, the guy at the counter did not smile or even speak when asked a question. In fact we said "thank you" as we handed over OUR money to Stone cold silence. Absolute worst shopping experience EVER, these people seem to have contempt for paying customers without the bear minimum of human civility let alone peofessionalism, I am horrified that I took my mother to this store

2 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I visited Supergrows Leytonstone…

I visited Supergrows Leytonstone earlier today and received such a pleasant friendly experience as usual. Every time I have visited the store, the staff have always been welcoming and helpful to ensure I was able to look at the range of products on offer and never pressurised into purchasing. I did purchase today and last week when I visited.

8 de junho de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good

Good, I got my parcel well packed and delivered on time.

20 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Supergrows helped me when I was in such…

Supergrows helped me when I was in such a tricky spot. Setting up a new business in Uganda, and I needed a few products sent here ASAP using a courier service not far from them. They dispatched the product the same day to the courier company I used, and invoiced me for the goods with quantity discount. Really pleased with how everything went, and their customer service was 10/10. I don't usually leave reviews, because...well, lets be honest, who does? But Fahim asked me kindly if I could leave one, and I couldn't say no. His customer service is literally 1 in a million and he has saved me from a lot of disgruntled customers. Phew. Thanks Supergrows for saving the day.

16 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Customer service is 10/10!

Customer service was so amazing! I reached out to supergrows on Instagram to ask if they would be able to tell me if or when they would have an item back in stock, they went above and beyond by locating the item I wanted in-store and made it available on the website so I could order it that same day! They are so helpful and I can't recommend them enough. I have never left a review for a company before but I didn't expect the response I got today and was so grateful that they took the time to get the product for me!

I have ordered from them once previously and found that the product was the best price on their site (on Amazon and other sites it was almost double the price for the same product!).

In terms of delivery, my order arrived within a week and was a reasonable cost considering I live the other side of the country! It was also packaged very securely so the product arrived intact and without leakage. I honestly have nothing negative to say about this company and would definitely recommend ordering from them- they are more than happy to help with enquiries and it's always good to support small businesses!

16 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazinggg!!

In all honesty, I am normally too lazy to leave reviews. But the experience was amazing, great customer service, speedy delivery and living in an area where there is no afro-caribbean hair shops. They saved me, and the price isn't ridiculous.. Thank you

13 de julho de 2020
Avaliação não solicitada
logotipo da Supergrows Cosmetics

Resposta da Supergrows Cosmetics

Hi Deee!

Thank you very much for your kind words. We really appreciate you going to the effort of writing us a review. We're always increasing our stock, and if there is every anything you're looking for that you can't find, please give us a call and if we stock it in store, we'll do our best to product upload it for purchase online. Kindest possible regards, Supergrows.

Avaliado com 1 de um total de 5 estrelas

my order didn't arrive and after…

my order didn't arrive and after several attempts to resolve with them, I have not had a response. Very disappointed.

12 de julho de 2020
Avaliação não solicitada
logotipo da Supergrows Cosmetics

Resposta da Supergrows Cosmetics

Hi. Ouch. A one star review. That hurts a little. We're not the type to not respond to customers. Particularly if they claim they haven't received a product. Now you haven't given your name or order number in your review, but we can guess who this may be since its not often that a customer claims they haven't received their parcel. When this does happen, we always chase it up. We're in the business of selling products, not robbing our customers. Because you haven't left your name nor order number, we can't go into specifics here but rest assured to anyone reading this, that all our parcels come with delivery confirmation so that all of us can sleep well knowing parcels are being delivered. We're sorry to hear your disappointed, but when a parcel has been scanned at the point of delivery, there is nothing further we can do but accept that its been delivered. Kindest regards, Supergrows.

Avaliado com 5 de um total de 5 estrelas

Amazing

Great, got everything I ordered in PERFECT condition, Delivery time was faster than expected which it great! I’ve recommended you/ your site to a few people and I myself will he ordered me very soon! Thank x

11 de junho de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good products and good delivery

Good products and good delivery. Ordered and delivered as promised despite COVID-19 situation. Will definitely be purchasing from here again as the prices are quite reasonable.

4 de junho de 2020
Avaliação não solicitada

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