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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Easy ordering. Easy link for my insurance coverage. Timely shipping. Overall, I received what I ordered. Only drawback was that my previous supplier offered an option with single vision lenses as "for... Ver mais

Avaliado com 5 de um total de 5 estrelas

Second year spending my vision benefits here and I’m very pleased with the quality and selection available . Process is super easy online and most of their frames have the virtual try on feature , al... Ver mais

Avaliado com 5 de um total de 5 estrelas

Online shopping was easy. I had a few very technical questions and they were answered in a couple of hours with the email help desk. I didn't feel like they nickel-and-dimed me with 1,000 options... Ver mais

Avaliado com 4 de um total de 5 estrelas

The virtual wearing of glasses does not deviate from the original eyeglass. That was great. The 4 star is for not having more options in terms of choosing different lens brand for eyeglass. Had I been... Ver mais

Detalhes da empresa

  1. Clínica Oftalmológica
  2. Distribuidora de óculos
  3. Loja de óculos de sol

Escrito pela empresa

Befitting offers premium designer prescription eyeglasses. Enjoy our wide collection of eyeglasses of all sizes, shapes and colors!


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

580 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very stylish look great! The most beautiful glasses I have ever had. Prescription is perfect, lots of compliments from friends and family!

I have used this company before. My glasses are prefect for my face. The prescription is good. I can finally see. I get lots of compliments from friends from friends and family. They are a perfect prescription and fit my face better than any others I have had before. Thank you

14 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered my glasses paid for rush :(

Ordered my glasses and paid for rush shipping. 10 days after ordering they emailed and said my glasses had just been released for production. 20 days later I’m still waiting for my glasses that I paid for rush shipping on. How’s that work? Terrible customer service. Been five days since I’ve emailed and still no response. Terrible experience period. Thanks for nothing befitting.

3 de janeiro de 2025
Avaliação não solicitada
logotipo da Befitting

Resposta de Befitting

Hi Allen,

We’re sorry to hear that your experience with your order hasn’t met expectations. The high volume of end-of-year activity due to the insurance season has increased order demand, and we are working diligently to manage these volumes. Please accept our sincere apologies for any delays.

Upon reviewing your file, we see that our Customer Care team reached out earlier this week requesting your prescription and pupillary distance (PD) measurement. This information is required to manufacture your glasses. We are happy to expedite your order once we have your prescription and PD. We kindly ask that you contact us directly so we can proceed without further delay.

Our team will be happy to assist and discuss the shipping payment during the call. Our number is 1-833-233-4884. We look forward to hearing from you.

Thank you,

The Befitting Team

Avaliado com 5 de um total de 5 estrelas

Contacts Astigmatism

When shopping for contacts, this was by far the cheaper option for me. They asked for all my information up front, which made it nice. After placing my order I saw an email with clear instructions on what I had to do. I will be ordering from BeFitting in the future!

10 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dropped the ball and wasted my benefits.

Ordered glasses a week prior to the year rolling over. I'm a new employee and wanted to use my 2024 benefits. I called customer service 2x about verifying my order before the year rolled over. They never did and told me not to worry because it's by the order date. The year rolls over, they say they can't fill it, and my benefits are wasted.

3 de janeiro de 2025
Avaliação não solicitada
logotipo da Befitting

Resposta de Befitting

Hi There,

Thank you for sharing your experience with us! We always value the opportunity to identify any potential gaps in our service and are happy to look into this for you.

Please email your order details to help@befitting.com, attention Befitting Management, and our leadership team will review your order and get back to you directly.

Thank you,

The Befitting Team

Avaliado com 2 de um total de 5 estrelas

First time ordering glasses online

First time ordering glasses online. Not impressed so far. Received order confirmation email but it wasn’t anything it actually was directing me to attach my prescription but not directly. I opened up chat and after answering the same questions 3 times, I was told ok your order had been confirmed and it will be 10 days. Not impressed, can’t wait for the glasses to arrive.😬😳.

6 de janeiro de 2025
Avaliação não solicitada
logotipo da Befitting

Resposta de Befitting

Hi Sherri,

We are sorry to hear about your experience ordering glasses with us. Please know that our customers' satisfaction is always our top priority.

We’re glad to see that one of our Care agents has issued a partial refund to acknowledge the gap in service you experienced and has confirmed that your order is being manufactured.

Your order has escalated your order and is closely monitored by the lab team. We will be sending regular updates on your order status as your new eyewear is manufactured to your prescription.

If there’s anything else we can assist you with, please don’t hesitate to reach out.

Thank you,

The Befitting Team

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

I ordered glasses online and struggled with it. I called the number and they fixed it for me immediately and made it super easy. My glasses are awesome.

16 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent selection and quality.

Befitting has an excellent frame selection. This is my 2nd order to them. The first one was perfect as far as lens quality and frames. Their link with the insurance providers when purchasing works seamlessly.

I like frames with spring hinges. I just wish they would add this as a filter when selecting frames. I don't hold that against them though, they are my go-to provider for glasses.

19 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

One of the best eyewear sites yet!

Ease of use on the site and the ability to select my insurance for the purchase makes for 5 Stars. This option alone satisfies hours of stress provided by others with insurance claim paperwork. Please keep up the excellent work you do for your customers. My family and I will continue to be loyal as long as you continue to also serve our brave military members outside and inside USA.😎

19 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great selection and prices

Great selection and prices. Once I placed the order, a staff member immediately reached out to confirm details and ensure the prescription was correct. I'll definitely being shopping here for my next pair!

2 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

They make the process of getting new glasses so easy. When I had an issue they made the warranty process so easy and approved my claim within a day. I have been recommending them to everyone.

16 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Went online the day I got my new script…

Went online the day I got my new script and had my glasses in less than a week and that was right before Christmas!! The glasses are perfect and I couldn’t ask for anything more. I highly recommend Befitting!!!

16 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Befitting Does It All!

I ordered a pair of glasses two years ago and was very happy with it and it was the correct lens from my prescription. I tried another vender last year and the glasses were ok. I tried a new vender this year and the problem is their system not finding me with my insurance, so, of course I purchased another pair of glasses from Befitting without the hassle! I am sure that I will be satisfied with the new pair!

29 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service, easy exchange, gorgeous frames

It took me a whole month to decide I wasn’t crazy about my new eyeglass frames. I called and spoke to a Befitting rep, who could not have been more pleasant and helpful in facilitating an exchange for a different pair. The return was quick and easy-peasy, the new ones arrived in short order, and I am madly in love with my new glasses…and with Befitting! Thank you! 🙏

1 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

What are you waiting for...

Wow, this has been a one of kind experience. My Michael Kors glasses look amazing. The customer service was absolutely outstanding and the lab executed my prescription flawlessly. Thank you!!!

20 de novembro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Shop local

The order took longer than expected. After following up with the company they forgot to process the order. They offered me expedited shipping, which was a nice gesture. Once the glasses arrived, I was pleased, until I tried them on. For a company ensuring all the boxes were checked and correct, they made glasses with the wrong script. After taking the new glasses into the optometrist and finding out both lenses were different and both incorrect, I had to return the glasses, getting a refund and insurance benefits reinstated are a very slow process.

20 de novembro de 2024
Avaliação não solicitada
logotipo da Befitting

Resposta de Befitting

Hi Ryan,

Thank you for sharing your feedback. We sincerely apologize for the challenges you faced and for any frustration caused. While we strive to provide a smooth experience, we regret that we fell short in meeting your expectations with this order.

To clarify, we typically quote 10 business days for manufacturing, but once all necessary details were received, your order was completed and delivered in just 2 business days. We also received your return yesterday, and your refund has been issued, along with the request to reinstate your insurance benefits. Although insurance carriers quote 7-10 business days for processing, benefits are often restored sooner, typically within 2-3 business days.

Thank you again for bringing this matter to our attention, and we hope for the opportunity to serve you better in the future.

Best regards,
The Befitting Team

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