Belffin Avaliações 

147
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

So far no complaints, storage is great for our big family to store blankets, the couch itself gives our family of 5 ample room to lounge on and can even accomadate extra guest when they come over.

Avaliado com 1 de um total de 5 estrelas

In order to ensure clarity and state the facts, Belffin conditioned that they would only send me a replacement cushions if I removed any negative reviews. I did not agree to do so as it is this could... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It's well put together furniture with plenty of built in storage for putting things in and recycling back rest. With some of the most beautiful designs in furniture I've seen. And pet friendly! offe... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’m really impressed with this modular chenille bench. The wood frame feels sturdy, and the foam + springs make it comfortable to sit on. The storage is a huge bonus — very roomy and perfect for keepi... Ver mais

Detalhes da empresa

  1. Loja de móveis para sala de estar

Escrito pela empresa

In a world where personal space is paramount, we embarked on a journey fueled by a passion for homes that resonate with comfort and elegance. Welcome to our realm, a place dedicated to redefining your living spaces, one module at a time.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

147 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 93% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(147)

55 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Horrible customer service

I ordered the 7 seat pull out sectional from their website. My order summary shows that it is the Vesper Pull-out sectional sofa, however when i received my boxes there were two love seats that did not have a pull out nor a storage section which is what was advertised on the website. When i emailed customer service the response I got was AI stating that they discontinued the storage component of the love seats. The email did not address my other issue with the missing pull out component. I have tried to call the customer service number which does not work and my other emails have gone unanswered. All i wanted is for them to send me the pull out piece I was missing but I am now pretty sure that I have been scammed and have zero faith that this will be resolved. Please do your research. I thought I did but now I may be stuck with a $1500 couch that is not what I needed for my purposes.

10 de novembro de 2026
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

We’re very sorry for the disappointing shopping experience and the confusion surrounding your purchase.

We’ve reviewed your order and confirmed that you purchased the Silver Grey / Chenille / 7-Seat U-Shaped Sectional configuration within the Vesper Pull-out Sectional Sofa collection. This particular configuration does not include a pull-out component.

While our product page distinguishes between “Sectional Sofa” and “Pull-out Sofa” options, we recognize that the collection name could reasonably have led you to expect a pull-out feature. We sincerely apologize for the confusion and take responsibility for making this distinction clearer.

We have since updated the product description to explain the differences more clearly and help customers understand exactly what their selected configuration includes.

Avaliado com 1 de um total de 5 estrelas

In order to ensure clarity and state…

In order to ensure clarity and state the facts, Belffin conditioned that they would only send me a replacement cushions if I removed any negative reviews. I did not agree to do so as it is this could clearly be considered unfair or deceptive practices under Section 5 of the FTC Act. I still have yet to receive the replacement.

30 de outubro de 2026
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

We’re sorry for the frustration surrounding your cushion replacement request.

We would like to clarify that we have not asked you to remove or change any review as a condition of receiving replacement cushions. Your decision to leave, update, or keep your review will not affect how we handle your replacement request.

We understand that your replacement remains unresolved. We will check the status of your request and follow up with you directly with a clear update on the next steps.

Avaliado com 4 de um total de 5 estrelas

The couch is so soft and comfy

The couch is so soft and comfy. The only problems I have is there is no cup holder or USB charge ports and the back of the couch doesn't go completely flat. That would make this couch absolutely perfect.

4 de novembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

So far no complaints

So far no complaints, storage is great for our big family to store blankets, the couch itself gives our family of 5 ample room to lounge on and can even accomadate extra guest when they come over.

16 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had an absolute blast designing my…

I had an absolute blast designing my couch for the living room in my new townhome. I have never lived in a smaller space like this, so the couches I moved from my old home did not fit well in this space. I was very upset until I came across Belffin. I felt like I had so much control and option over how I wanted my space to look. Since I ordered my new couches i have actually changed up my design of my space again, but I don’t have to worry. I can always buy the perfect piece that can make my rearranging work perfectly. This home is also not my forever home, so a big part of purchasing was thinking of a few things. Moving these new couches (piece of cake) and being able to adjust them to a new space. I am beyond excited.

Oh I also ordered the fabric swatches (I was also nervous about not being able to feel the material with it being an online purchase). They came very quickly and I actually changed my mind from the original fabric I thought I wanted.

Overall, it’s been an amazing experience and I'm looking forward to life with these new coaches

31 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love the couch!!

I love the couch. I had an issue with one of the zippers on the couch cover. Customer service responded quickly and sent me a new cushion. Very happy with my belffin purchase!

27 de outubro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

I got a black corduroy 6 seater sofa

I got a black corduroy 6 seater sofa. The material is soft and so comfortable. Overall its a great couch for the parla space. The cushions are a little small and it'd be alot better if the back cushions were attached like the ottomans. No complaints for the price point. 600 is a good price for my first sofa purchase. Once ordered it took 3-5 business days and was incredibly DIY.

16 de outubro de 2026
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

Dear customer,

Thank you so much for sharing your detailed feedback with us! We are thrilled to hear that you love the comfort and softness of the corduroy fabric, and that the delivery and assembly went smoothly for your first sofa purchase.

We also truly appreciate your helpful suggestions regarding the cushion size and the attachment design for the back cushions. Feedback like yours is invaluable to us, and we are committed to continually upgrading our product quality and design to deliver an even better experience.

Thank you again for choosing our brand, and we hope you continue to enjoy your sofa!

Best regards,

Customer Support Team

Avaliado com 5 de um total de 5 estrelas

Bought this bc it folds out into bed…

Bought this bc it folds out into bed and also has footrest. Very comfy and easy to put together. Nice that you can easily remove and replace couch cushions covers if you own a naughty husky that likes to try and bury her bones in the couch.

7 de outubro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

We bought the L shaped couch with…

We bought the L shaped couch with console and pullout. First Assembly wasnt difficult but could have used a litte instructions, there are different feet for different sections and no instructions what so ever. Second the couch is very firm, which is ok but if your looking for comfort i wouldnt go with this company. The construction itself is very cheap and i dont have high hopes it will last. The console has visible screws sticking out of it on the inside, and when i contacted them about it i got some weird Ai response saying the construction is fine, so customer service seems none existant. I would have liked to echange the console for one without screws sticking out but doesn't seem humans are involed in their customer service. So overall not very happy with this 2k purchase. I will say they shipped it very quickly. We ordered it on a sunday and had it all 7 boxes by thursday.

6 de setembro de 2026
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

Hi Scott,

Thank you for taking the time to share your detailed feedback. We're truly sorry to hear that your experience with our sofa and customer service did not meet your expectations.

We understand how frustrating it must have been to encounter missing assembly instructions, visible screws inside the console, and an unsatisfactory response from our customer service team. This is not the experience we want our customers to have.

Regarding the console, we'd sincerely appreciate the opportunity to review the issue and explore a suitable replacement for you. Please contact us at service@belffin.com with your order details and a few photos of the screws, so our team can investigate and assist you further.

We also appreciate your feedback regarding the sofa's firmness and assembly instructions. We'll share your comments with our product and service teams as we continue working to improve our products and customer experience.

Thank you again for your feedback, and we're glad to hear your order arrived quickly. We hope we can have the opportunity to make things right.

Best regards, Belffin Customer Service

Avaliado com 5 de um total de 5 estrelas

We absolutely love our new couch!

We absolutely love our new couch!! We got the pull out modular corduroy sofa and it’s the best thing ever! The storage, the pull out and let me tell you THE SOFTNESS is AMAZING!! My only complaint is we went with white cause this couch was the only one that would fit in my living room and they didn’t have it in the green like I wanted. But the white is just as beautiful! I will say the multiple delivered was kinda annoying we got 2 boxes each day for like 3 days lol but it all worked out!

20 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Finding a modular couch with a pullout sleeper:

I have been looking at Belffin ads on Facebook and Instagram for quite a few months now. My husband and I recently moved and knew that we wanted a modular sofa with a pull out section. Belffin had many styles to choose from and were reasonably priced. We ended up with the Huvona L shaped in navy blue with the sleeper and the ottoman. The sections came in several boxes delivered an several days. It was easy to track the packages on FedEx. The couch was easy to put together and is very comfortable. We had one flaw with a seat cushion and their service department was very quick to respond to my emails and find a solution. We are so glad we took the chance on this company.

14 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently purchased the Nido pull-out…

I recently purchased the Nido pull-out for my reading room and I’m obsessed with how soft, comfortable and beautiful this loveseat is. It’s big enough for you to lay down and rest but small enough to fit in any small space. Shipping was very quick and building it took about 15 min on my own. I highly recommend Belffin, very high quality items.

7 de agosto de 2026
Avaliação não solicitada

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