Belffin Avaliações 

147
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

So far no complaints, storage is great for our big family to store blankets, the couch itself gives our family of 5 ample room to lounge on and can even accomadate extra guest when they come over.

Avaliado com 1 de um total de 5 estrelas

In order to ensure clarity and state the facts, Belffin conditioned that they would only send me a replacement cushions if I removed any negative reviews. I did not agree to do so as it is this could... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It's well put together furniture with plenty of built in storage for putting things in and recycling back rest. With some of the most beautiful designs in furniture I've seen. And pet friendly! offe... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’m really impressed with this modular chenille bench. The wood frame feels sturdy, and the foam + springs make it comfortable to sit on. The storage is a huge bonus — very roomy and perfect for keepi... Ver mais

Detalhes da empresa

  1. Loja de móveis para sala de estar

Escrito pela empresa

In a world where personal space is paramount, we embarked on a journey fueled by a passion for homes that resonate with comfort and elegance. Welcome to our realm, a place dedicated to redefining your living spaces, one module at a time.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

147 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 93% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(147)

55 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

DO NOT USE THIS COMPANY IT IS NOTHING…

DO NOT USE THIS COMPANY IT IS NOTHING BUT A SCAM.

Product is very cheap and not made well. You cannot use the warranty you purchase because there is no way to get in touch with anyone. Im stuck with a couch that was broken within 2 or 3 months. Please please please do not give this "company" any more money. How they are still up and running is a total mystery to me.

29 de julho de 2025
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

Hi Chelsea,
We’re sorry to hear that your experience did not meet your expectations. At Belffin, we take every customer concern seriously, and we would appreciate the opportunity to investigate what happened and assist you directly.
We’re currently unable to locate your order details from this review. Please reach out to our customer care team with your order information so we can review your case and provide the appropriate support.
We stand behind the quality of our products and our warranty service, and we’re committed to making sure every customer receives proper assistance.
Best regards,
Belffin Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Beware. No Customer service No delivery assurance

For two months I had to go through the worst process ever. Part of my sofa did not come in at all. I tried to contact customer service via phone but no one answers and you get a full mailbox so you can’t even leave a message. The worst experience is with SEEL. Beware. It is a scam and it is all AI driven. I literally had paid for this delivery assurance and seriously had no less than 30 email exchanges in which they were stalling for time and requesting information I had already provided over and over. So I have an incomplete sofa that I paid full price and no one was doing anything. I finally was able to reach customer service at Belffin directly and they gave me a refund for the ottoman that was missing. Zero compensation for literally hours of time spent trying to resolve this issue for nearly 2 months. I have never experienced such frustration in my life to get something so simple resolved. Unfortunately due the their scam of a company SEEL they use for delivery assurance I will never trust or recommend this company to anyone. Too little too late.

27 de maio de 2026
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

Hi Steve Oliver,
We’re sorry to hear about your experience and understand how frustrating it must be to be waiting for part of your sofa after such a long time.
At Belffin, we take delivery concerns and customer support issues seriously, and we would appreciate the opportunity to look into your case and help resolve the situation.
We’re currently unable to identify your order details from this review. Please share your order number or the email address used for your purchase so our customer care team can investigate the delivery status and assist you further.
We hope to have the opportunity to address your concerns and provide a better experience.
Belffin Customer Care Team

Avaliado com 1 de um total de 5 estrelas

They say that the Uteeran Cloud Modular…

They say that the Uteeran Cloud Modular Sofa is "easy to assemble. NOT. No instruction manual...none online either. most "modules" go together, but several will no. Would not buy again.

13 de julho de 2026
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

Hi Victoria Labon,
We’re sorry to hear about your experience and understand how frustrating it must be to be waiting for part of your sofa after such a long time.
At Belffin, we take delivery concerns and customer support issues seriously, and we would appreciate the opportunity to look into your case and help resolve the situation.
We’re currently unable to identify your order details from this review. Please share your order number or the email address used for your purchase so our customer care team can investigate the delivery status and assist you further.
We hope to have the opportunity to address your concerns and provide a better experience.
Belffin Customer Care Team

Avaliado com 1 de um total de 5 estrelas

The sofa is sort of comfortable

The sofa is sort of comfortable. Unfortunately unlike the pictures lead you to believe the cushions are not in fact attached. I have to remove the cushion and a wood slat to use the storage. Because they’re not attached they constantly slide everywhere. I looked for a long time before I settled on this sofa and I am so disappointed. I wasted a lot of money for something that will now sit in storage. The green is a lovely color though.

8 de julho de 2026
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

Hi Stephanie Garner,
We’re sorry to hear that your experience with the Uteeran Cloud Modular Sofa did not meet your expectations.
We understand how frustrating it can be when the assembly process is not as smooth as expected. We appreciate your feedback regarding the instructions and module connection, as this helps us identify areas where we can improve.
We would like the opportunity to better understand the issues you encountered and provide assistance. Please share your order details with our customer care team so we can look into this and help find a solution.
Thank you for taking the time to share your experience with us.
Belffin Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Don’t purchase

This company is a scam. The sofas are super short in stature. You pay all this money for them not to be comfortable. The cushions are small, so if you’re kind of plush like myself, don’t even waste your money. Trying to get a hold of someone for assistance is a true nightmare. And don’t get me started on the whole return process should you experience an issue. I will never order from them again. They literally pay co tent creators for good reviews!

8 de maio de 2026
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

Hi Melody Brantley,
We’re sorry to hear that your experience with your sofa did not meet your expectations. We understand that comfort, size, and overall fit are very personal factors when choosing furniture, and we appreciate you sharing your feedback.
We’re also sorry to hear about your concerns regarding the support and return process. At Belffin, we take customer feedback seriously and would like the opportunity to better understand your experience and provide assistance.
Please share your order details with our customer care team so we can review your case and look into your concerns further.
We’re committed to continuously improving our products and services to better serve our customers.
Belffin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great sectional for a family room

I have had this sectional now for one year next month. I have slept on it, and sit and lay on this every night. It has not sagged at all and I am 161lbs. Still firm, and at 1500.00, this is a steal. I cannot attest to the ones who have had poor results with the comfort and quality, but mine have been top shelf. Jan Penney

9 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible experience can’t even return…

Horrible experience can’t even return two boxes without having to pay over 700 dollars to return. I already paid over 2 thousand to buy couches so you would hope they would help you with returning two unopened perfectly fine boxes back. Couldn’t get a hold of anyone have to wait over 24 hours for a response nobody to call but voicemail.

4 de maio de 2026
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

Hi Emely,
We’re sorry to hear about your experience with the return process and understand how frustrating this situation must have been.
We understand that returning large furniture items can be challenging, especially when you are trying to return unopened items. We also apologize if you experienced delays when trying to reach our support team.
We would appreciate the opportunity to review your specific case and see how we can better assist. Please share your order details with our customer care team so we can look into your return request and follow up with you.
Thank you for sharing your feedback. We value your experience and will continue working to improve our customer support process.
Belffin Customer Care Team

Avaliado com 4 de um total de 5 estrelas

I ordered the Emry modular sleeper sofa…

I ordered the Emry modular sleeper sofa in the ivory beige color and had a great overall experience. The delivery arrived quickly in multiple boxes. Although a few boxes and pieces were damaged during transit, customer service was very responsive and helpful—they arranged replacement parts right away and shipped them quickly. I really appreciate how smoothly and efficiently they resolved the issue. Overall, very happy with both the product and the service.

27 de outubro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

My couch arrived with the frame broken…

My couch arrived with the frame broken so the pull out part doesn't work properly. The problem is we bought the warranty and we can't reach anyone. The only response we are getting is from the shipper who wants us to contact belffin directly so now we have a broken couch. It seems as though nobody wants to get in contact with us to fix the problem. The couch itself is as expected but with a broken frame we can't use it as we wan. And a $300 in warranty protection down the drain.

4 de abril de 2026
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

Hi Lisa,
We’re sorry to hear that your sofa arrived with a damaged frame and that you have experienced difficulties reaching our support team. We understand how frustrating it must be to have a product issue, especially after purchasing additional protection for your order.
This is not the experience we want for our customers, and we would appreciate the opportunity to review your case and assist with a resolution.
Please share your order details with our customer care team so we can investigate the issue, review your warranty coverage, and follow up with you as soon as possible.
Thank you for bringing this to our attention. We appreciate the opportunity to make this right.
Belffin Customer Care Team

Avaliado com 1 de um total de 5 estrelas

Everything is on back order

I placed an order, expected ship date posted as 3 days later, 3 weeks later, no update. The order still hasn’t shipped. When I contacted customer service via email I got an AI response stating the couch I ordered was on back order which was the first I heard about this, they could not get me an anticipated ship date. They further asked if I could “wait a while” for my order to ship. I could not as we were moving from a furnished to unfurnished house. When I asked if they had anything that was ready to ship, they did not offer a solution and instead offered to cancel my order. This company relies upon viral social media marketing and does not actually have the products in stock to meet their shipping guarantees as advertised and posted on their website. Very disappointing experience.

29 de março de 2026
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

Hi Lauren,
We’re sorry to hear about your experience and understand how frustrating it must have been to have your order delayed, especially during a move when you were relying on the expected delivery timeline.
We apologize for the inconvenience caused by the lack of timely updates regarding the availability of your order. We understand how important clear communication is when planning around a furniture delivery.
We would appreciate the opportunity to review your order details and see how we can better assist. Please share your order information with our customer care team so we can look into your case and follow up with you.
Thank you for sharing your feedback. We truly value your input and will continue working to improve our customer experience.
Belffin Customer Care Team

Avaliado com 1 de um total de 5 estrelas

The couch is no longer in stock

The couch is no longer in stock. The foam is shit and no one at belfin will communicate with me on how to fix the foam in the couch less than 6 months old!!!
Just go to the furniture store (even amazon is better than this shit)

12 de abril de 2026
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

Hi Elisabeth,
We’re sorry to hear about your experience and understand your frustration with the condition of your sofa after only a few months of use.
At Belffin, we take product quality concerns seriously and would appreciate the opportunity to review your situation and provide assistance. We’re also sorry to hear that you have had difficulty getting the support you needed.
Please share your order details with our customer care team so we can look into your case, review the issue with the cushions/foam, and work toward a suitable solution.
Thank you for bringing this to our attention. We appreciate the opportunity to address your concerns and improve your experience.
Belffin Customer Care Team

Avaliado com 1 de um total de 5 estrelas

I never received my packages the…

I never received my packages the delivered it to the wrong address and now they refuse to refund me my money do not order they will steal your items. I am so pissed as this is my first apartment for me and my family.

25 de março de 2026
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

Hi Keona brown,
We’re sorry to hear about the difficulties you experienced with your delivery. We understand how frustrating it can be when your order does not arrive as expected.
We would like to review your shipment details and see how we can assist. Please provide your order information so our customer care team can look into this further.
Thank you for bringing this to our attention.
Belffin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Stylish sofa with great quality

I recently ordered a sofa from Belffin, and I’m really happy with my purchase. The delivery took a little longer than expected, but everything arrived in perfect condition and was well packaged.

The sofa looks exactly like in the photos — modern, clean, and very stylish. The fabric feels durable and high quality, and the color matches my space perfectly. It really upgraded the look of my living room.

Assembly was easy and straightforward. The seating is on the firmer side, which I personally like because it feels supportive and seems like it will keep its shape over time.

Customer service was also helpful when I had a question about shipping.

Overall, I would definitely recommend Belffin if you’re looking for a good-quality, stylish sofa at a reasonable price.

2 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect Sofa

It's very easy and intuitive to assemble, but of course there are instructions provided to make sure it's all correct. The fittings at the bottom really keep the sofa sturdy. There are velcro strips at the bottom to keep the seats in place. It's especially useful because each seat has storage space underneath. The velvet fabric feels soft and luxurious. We already have toddler germs on it so the removable covers are very convenient to throw in the washing machine. I love the design of the angled armrests, creating a modern look. I'm glad I ordered the 12 seater because it provides a lot of space for my family. We can rearrange it anyway we like, and even create 2 separate couches that can be placed in different rooms. The flexibily is great for the ever changing needs of my family.

24 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

COMFY COZY AND FUNCTIONAL ✔️

I loved my new Belffin sectional it is perfect addition to my TV Room. It's so Comfortable and Soft and spacious! It arrived so quick and was so easy to assemble and the sleeper is great when you have extra guests!

18 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

very comfortable sofa, I recommend it👍

I'm really happy with this sofa. It's very comfortable and surprisingly wide, so there's plenty of space to relax. The fabric feels soft and cozy, and it looks really nice in my living room.
Another thing I really like is that the covers are removable and washable, which makes it much easier to keep the sofa clean.
Overall, it's a great sofa for the price - comfortable, practical, and looks great. I would definitely recommend it😍

7 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’m so happy with my purchase from Belffin

I’m so happy with my purchase from Belffin! The furniture is high-quality, stylish, and very practical — you can really see the attention to detail. Everything is well-made, sturdy, and feels premium to the touch.
I especially love the design and functionality — it’s perfect for a home with kids, with plenty of storage and thoughtful details that make life easier.
The delivery was fast and reliable, and everything arrived in perfect condition, with no damage at all. The Belffin team is very helpful and responsive — they answered all my questions and made the process smooth.
I highly recommend Belffin for anyone who values quality, style, and comfort in their home!

10 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Modular Sofa — practical Very happy with this sofa

Very happy with this sofa! The modular design makes it easy to rearrange, and the storage seats are super practical for blankets and small items. It was easy to assemble, the fabric feels soft and pleasant, and it’s comfortable and sturdy for everyday family use. I also love that the covers are removable and washable — very convenient with kids at home. Overall, stylish and functional!

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Literally HORRIBLE!!!!

UPDATE: THEY STILL HAVEN'T SENT A REFUND!! The protection plan must also be a scam, I can’t talk to a real person, it’s all AI bots. I am going to be reporting fraud to BBB & to my bank account. I’ve contacted a lawyer over this.
Literally HORRIBLE!!!!! All of these reviews are fake or paid!!! Horrible quality, so cheap. I only got a few pieces of the whole couch & they are terrible!!! I absolutely would not buy from here. Avoid avoid avoid!!!!!

21 de fevereiro de 2026
Avaliação não solicitada
logotipo da Belffin

Resposta da Belffin

Hi Kelsey Fox,
We’re sorry to hear about your experience and understand your concerns.
At Belffin, we take customer feedback seriously and would appreciate the opportunity to look into what happened and assist you further.
We’re currently unable to locate your order details from this review. Please provide your order number or the email address used for your purchase so our customer care team can investigate and follow up.
We hope to have the opportunity to address your concerns.
Belffin Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Sectional Modular Sofa

I’m absolutely in love with this BelffinHome modular sectional sofa! The L-shape fits perfectly in my living room and the modular design made it super easy to arrange exactly how I wanted. It’s comfortable, supportive, and feels very well made.
One of my favorite features is the removable and washable covers—such a game changer, especially for everyday use. Cleaning is simple and stress-free, which is a huge plus. The fabric looks high quality and holds up well without losing its shape.
Assembly was straightforward and didn’t take long at all. Overall, this sofa is stylish, functional, and perfect for anyone looking for flexibility and easy maintenance. Highly recommend!

1 de fevereiro de 2026
Avaliação não solicitada

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