Belmont Interiors Avaliações 

84
O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I bouth table from this company, I have really bad experience, no table, no refund monay. Delivery was late, after they promis it's comming, Friday, after Monday, when I track order website wasn't e... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic team from start to finish. I had some questions & concerns buying expensive furniture at a distance, but they answered quickly & helpfully each time. Delivery (once I got the tracking detail... Ver mais

Avaliado com 2 de um total de 5 estrelas

It was disappointing that we had ordered a marble black table to be later told it was out of stock despite being given a delivery date. It would be better to look into the efficiency of this process t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great service was kept well up to date on my order. Customer service very good did exactly what they said they would. Was kept well up to date on delivery and delivery driver was very helpful and frie... Ver mais

Detalhes da empresa

  1. Loja de Móveis

Escrito pela empresa


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

84 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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3,5

Todas as avaliações

(84)

4 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Absolutely delighted with my dining set…

Absolutely delighted with my dining set from Belmont interiors. They went above and beyond to ensure the delivery of it was in perfect condition and the customer service was first class. I would highly recommend them.

22 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Majectic Black Lion Knocker Chairs

I have used this company twice now and received great service. My delivery was very quick and went smoothly, the 4 dining chairs I purchased look beautiful so I went back to purchase another 2. I would definitely use Belmont Interiors again.

14 de novembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

After waiting almost 3 months for my…

After waiting almost 3 months for my table and chairs to be shipped ( stuck I'm containers apparently). They finally got delivered today. But what an absolute shambles, there was one man on his own delivering them and he told me that he could only leave my £1,200 table and chairs on the pavement outside my house as it was company policy that he could not fetch it into the house for me. Bare in mind I'm a disabled women on my own with no way of me being able to fetch it in by myself. They didn't make me aware that delivery was going to be roadside delivery because if so I could of made sure somebody was at home with me. I had to leave my brand new table and chairs outside on the main road in the pissing down rain all day until my husband came home from work at 7pm ( delivery was at 1pm) not impressed would definitely avoid this company in the future.

5 de novembro de 2024
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Hi,

Thank you for your feedback. We’re sorry to hear that you’re disappointed with the delivery experience.

To clarify, at the time of purchase, you were informed that the item was out of stock and, following your decision to wait, we made arrangements to specially order a new set for you. On our website, the delivery option you selected was our free standard service, which includes kerbside or doorstep delivery only, as clearly stated in checkout page . For an additional fee, we also offer a “room of choice” delivery service, but this was not selected at checkout.

We pride ourselves on transparency and high standards of customer service, and we are happy to provide proof of the order selection to confirm this. We’re sorry for any inconvenience this may have caused, and if there’s anything further we can assist with, please let us know.

Best regards,
Emma
Belmont Interiors x

Avaliado com 1 de um total de 5 estrelas

Rude customer service

Rude customer service.
I've never experienced something like this. Asked for more information on a product and they were very rude about it. We're not helpful at all and called me a "stupid customer, then blocked me so I couldn't respond back. Luckily I took screenshots of the conversation! Took my money elsewhere. They also flagged my review on Trustpilot, so I've emailed Trust pilot the screenshots of the conversation.. They seem like a company that will give you a product and if something goes wrong won't take accountability for it and certainly won't help rectify. Happy they showed their true colours before my order was placed

15 de outubro de 2024
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Hi,

We are sorry to hear about your experience, but we do not believe this interaction was with our company. We take pride in our customer service and would never tolerate rude behavior from our staff.

Please send us the screenshots of your conversation so we can investigate this matter further. Your feedback is important to us, and we want to ensure that any issues are addressed appropriately.

Thank you for your understanding.

Best regards,
Emma
Belmont Interiors x

Avaliado com 1 de um total de 5 estrelas

Not as advertised and refund issues.

- lamps advertised as white but when they arrived were cream. Photos provided.
- the company refused to pay return postage. I paid over £40 postage with UPS.
- Company did not provide return confirmation email.
- I sent numerous messages for confirmation email - after 3 days I got one. I was told to wait between 3-7 days.
- 3 days later no confirmation from PayPal to confirm return processing.
- paypal confirmed return not started- dispute opened and money refunded in less than a day. Thank you paypal. I have evidence to prove dispute was opened by PayPal and closed once refund received.

19 de outubro de 2024
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Evening Hayley,

Thank you for your feedback. We are sorry to hear that you were not satisfied with your purchase, but we would like to clarify a few points for transparency.

The shades were as described, and we offered an alternative option of “pure white shades” to better meet your preference at not cost to yourself this was declined.

Additionally, we provided the option for a return collection service at a small cost, which was declined.

Contrary to what has been stated, no PayPal dispute was opened as we issued a prompt refund, and we have documentation to confirm this. We are always here to resolve any concerns fairly and professionally. Should anyone have questions, feel free to contact us directly.

Emma
Belmont Interiors x

Avaliado com 1 de um total de 5 estrelas

Awful company, extremely misleading & dishonest.

Awful company extremely misleading, after placing my order having it confirmed & recieving my receipt clearly stating the product & total cost & them taking the money.They contacted me to request I pay 3 times the price claiming they'd listed the product wrongly on there site if i wanted to continue with my order. Even though other products in the range were also listed for the same price & amount.
Very unhelpful customers service now awaiting a refund as they cancelled my order claiming it was at my request when it wasn't have the what's app chat to prove this.
I actually wanted the products I ordered & paid for. Will never use this company again as they take your money then cancel the order. Very unprofessional & dishonest company.

27 de setembro de 2024
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Hi Gemma,

Thank you for sharing your feedback. We’d like to clarify that the pricing on this product was a genuine mistake due to an error on our website. As soon as we noticed, we immediately reached out to explain the situation and offered to fulfill the order at the correct price, consistent with our other listings.

We understand this was frustrating, but we want to assure you that we never intended to mislead or cause any inconvenience. Your refund was processed right away, and we’re sorry if there was any confusion around the cancellation process.

We strive to maintain transparency and fairness, and mistakes like this are rare. We appreciate your understanding and will continue working to ensure these issues don’t happen in the future.

Kind regards,
Belmont Interiors x

Avaliado com 5 de um total de 5 estrelas

Very cooperative company

Very cooperative company, and helped resolve any issues very quickly. Lovely products and good quality.

14 de agosto de 2024
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Hi,

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
We're happy that we were able to resolve the issue for you!

Belmont Interiors x

Avaliado com 5 de um total de 5 estrelas

Louis dining table

First class service from start to finish.
Louis Dining table look absolutely amazing. Table is excellent value for money and it’s of the highest quality possible. The UKLH delivery service was also fantastic.Every part of the purchase was definitely worthy of the 5 stars..

28 de julho de 2024
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Hi Khadija,

We're glad to hear you were satisfied with our service. Our team is dedicated to providing high-quality service, and your feedback is incredibly encouraging to us! ☺️

Belmont Interiors x

Avaliado com 5 de um total de 5 estrelas

AMAZING AMAZING AMAZING!

I can’t thank this company enough! The service from start to finish was just amazing as even the delivery driver was so kind. The customer service was impeccable! I was taking ages to find a table I liked the best as there was so many beautiful options. Emma was so patient with me and helped me also gave me suggestions and we managed to find a perfect table and help me sort out a finance. I was able to get it within 5 days!!! No other company I’ve searched for can deliver a marble table that quick. I just can’t thank this company enough even the the pricing was so good no one can beat! I was able to track the delivery and had great communication through the whole process. The table is the most beautiful table I’ve ever seen. Thank you Belmont interiors! I will definitely be purchasing from you guys again. It honestly feels so much better when you know you’ve spent a lot money but it’s with an amazing company!
(Apologies for the long review I just need everyone to know how good of an experience I’ve had)

13 de julho de 2024
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Hi Forida,

Thank you for leaving such a fantastic review! We're delighted to hear you had a seamless and stress-free experience with us.

If you need anything else, please don't hesitate to reach out.

Belmont Interiors x

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service , quick delivery as promised. After searching the web found this company to offer the best price for my lights .

3 de junho de 2024
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Dear Claire, Thank you so much for taking the time to leave an excellent rating! Your feedback helps us to improve service for everyone.

Belmont Interiors x

Avaliado com 5 de um total de 5 estrelas

Brilliant online shopping experience

I recently purchased 2 RV ASTLEY table lamps from Belmomt Interiors and their price, customer service, packaging and delivery were all 5 star. Will definitely purchase from them again.

30 de maio de 2024
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Hello,

Thank you so much for taking the time to leave us a 5-star review & such lovely feedback.

Belmont Interiors x

Avaliado com 5 de um total de 5 estrelas

What an amazing company to deal with

What an amazing company to deal with, nothing was a problem! Extremely competitive on price and customer service was excellent. Delivery to N Ireland can sometimes cause difficulties but they sorted this all out with no problem at all to me. Would highly recommend and I will certainly purchase from them again.

5 de fevereiro de 2024
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Hi Breige

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our service and delivery. you ever have any questions or need further assistance, please feel free to reach out.

Belmont Interiors x

Avaliado com 1 de um total de 5 estrelas

Warning

Warning
Ordered a louis marble dinning table with 4 chairs with bench on 16th january 2023.2 days after told chairs were not available and offered alternative which we agreed too,via whatsapp conversation. I asked about delivery schedule and after 3 days to and thro with messages told it would be delivered week commencing 29/01/2024 or before which i was happy with.
On the 01/02/2024 i enquired on which day this week my delivery would be as i want to make sure i was home to receive my delivery.
I was the sent a message stating they were having trouble arranging there courier to collect my order and should be with me next week.
I replied to there whatsapp message and also emailed stating that i need the delivery on or before 10/02/24, as i fly to marbella on the 11/02/24 for 14 nights.- i was emailed to feel free to cancel my order with paypal which i had no problem doing and infact had my case resolved within 15 mins as paypal have suspended all transactions with this company so please check if u are paying via paypal.
Just wanted to add i got the same style louis marble dinning 4lion knocker chairs with bench and instead of 150 size its 180 and it was £73 cheaper

Have a great day

Kind regards

Dean chilton

2 de fevereiro de 2024
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Dear Dean,

We apologise for any inconvenience you experienced. Our standard delivery time is 7-14 working days, and certain items or locations may require additional time. We regret that this did not meet your needs on this occasion. Thank you for your feedback.

Kind regards,
Belmont Interiors

Avaliado com 5 de um total de 5 estrelas

Above and Beyond Experience

After placing an order for a dining set from another website to be let down last minute as they couldn’t deliver in time for the holidays, I reached out to Belmont interiors and explained my situation as I have family coming round. The team was very helpful and expedited the whole process, as the dining set arrived the same week with assembly. The quality is also amazing, I received so many compliments. Can’t thank the team enough!

12 de dezembro de 2023
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Hi Aminah,

Thanks so much for taking the time to leave us a review, it's very much appreciated.

We're so happy to hear you've enjoyed your experience with us and we hope to see you shop with us again!

Belmont Interiors x

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Placed and order from the Richmond Luxor range, from intial enquiries to delivery company was very professorial and was kept up to date every step of the way from ordering to arrival. Amazing service from the Belmont team thanks again items are lovely

3 de janeiro de 2024
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Hello,

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, please feel free to reach out.

Belmont Interiors x

Avaliado com 5 de um total de 5 estrelas

I wud definitely order again was kept…

I wud definitely order again was kept informed every step of the way furniture arrived in good condition and the delivery guys were most helpful

16 de dezembro de 2023
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Hi Margaret,

Thank you so much for taking the time to leave us a 5-star review.

Belmont Interiors x

Avaliado com 5 de um total de 5 estrelas

I seriously can’t thank this company…

I seriously can’t thank this company enough . From start to finish . Kept intouch even when I txt them the response was very quick . They communicated with me every step off the way . The driver Andy was amazing had a tracking system so you new exactly when you order was going to arrive .100% I would recommend. Table is amazing great quality at a great price . The company go way beyond and above . Thank you again

13 de dezembro de 2023
Avaliação não solicitada
logotipo da Belmont Interiors

Resposta da Belmont Interiors

Thank you for your review.

We are pleased to hear that you experienced a good service from ourselves and our delivery partner.

We hope to serve you again in the future.

Many Thanks, Belmont Interiors

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