I bouth table from this company, I have really bad experience, no table, no refund monay. Delivery was late, after they promis it's comming, Friday, after Monday, when I track order website wasn't e... Ver mais
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Veja o que dizem as avaliações
Fantastic team from start to finish. I had some questions & concerns buying expensive furniture at a distance, but they answered quickly & helpfully each time. Delivery (once I got the tracking detail... Ver mais
It was disappointing that we had ordered a marble black table to be later told it was out of stock despite being given a delivery date. It would be better to look into the efficiency of this process t... Ver mais
Great service was kept well up to date on my order. Customer service very good did exactly what they said they would. Was kept well up to date on delivery and delivery driver was very helpful and frie... Ver mais
3,5
Bom
84 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic product and customer service
I purchased a set comprising of a dining table and 6 chairs. the product quality is amazing and great value for money. And their customer service was smooth when the selected chairs were out of stock.
2 de outubro de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Thank you for sharing your positive experience! We're glad you found our dining set to be of great quality and value. We appreciate your understanding regarding the out-of-stock situation. If you have any further needs, feel free to reach out.
Belmont Interiors
Great Fast Service
Ordered a couple of wall lamps. Great fast service from order to delivery and via WhatsApp which made it easy for me to deal with them. Delivery was very well packaged. Will be back purchasing more ! Thanks John
1 de dezembro de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Thank you, John! We appreciate your feedback and are pleased to hear you had an overall positive experience. We look forward to serving you again for your future purchases.
Belmont Interiors
Customer service was amazing
Customer service was amazing. Fast replies on Whatsapp regarding the table and chairs as well as the delivery updates. The table marble top colour is just what i was looking for and they had it! Great work.
28 de novembro de 2023
Avaliação não solicitada
I can’t praise this company highly…
I can’t praise this company highly enough!! From my initial question via whats app, the service has been outstanding. Helpfulwith quick replies to my questions and also getting the table delivered in the same week it was ordered!!
The table I ordered is stunning and can’t believe the quality for the price I paid.
Delivery was smooth and easy with updates being provided on the drivers location.
I will 100% use this company again.
6 de outubro de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Hello Liz,
Absolutely delighted to hear about your positive experience! We greatly appreciate your kind words and your recognition of our quick and helpful service. It's wonderful that you found the table stunning and of exceptional quality. We're committed to ensuring a smooth delivery experience, and we're glad you had no issues. We look forward to serving you again in the future. Thank you for choosing us!
Excellent service
From the time I placed the order to the time delivered I was very pleased with the service provided.
21 de setembro de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Hello Shamim,
Thank you so much for your kind words! We're thrilled to hear that you were pleased with our service from order placement to delivery. Customer satisfaction is our top priority, and we're here to provide excellent service whenever you need us. If you ever have any more orders or questions in the future, don't hesitate to reach out. We appreciate your support!
Avoid this store
Avoid this store
Returns and refunds are big problems
Once you buy, no right to returns
16 de setembro de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Hello Abi,
We appreciate your feedback; however, it seems that this review is a duplicate, as mentioned below, and we have already addressed the issue several times. If you have any new concerns or questions, please feel free to reach out directly, and we’ll be happy to assist you further.
Best regards,
Fiona
Belmont Interiors
Fantastic product and excellent customer service
I ordered six of the Nicole light grey leather cross stitch dining chairs. The quality of the chairs is fantastic and surpassed all my expectations. They are so comfortable to sit on and have added a touch of luxury and class to my dining room. The delivery was prompt and Belmont Interiors provided an excellent customer service. I highly recommend Belmont Interiors
12 de setembro de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Hello Charlene,
Thank you for taking the time to leave us a review! We’re delighted to hear that you’re enjoying the Nicole light grey leather cross stitch dining chairs. Your satisfaction and kind words mean a lot to us. Thank you for choosing us!
Highly recommend 🥇
I highly recommend Belmont Interiors 👌 I bought chairs from them and I am satisfied with their quality, they are beautiful. Very polite and helpful customer service, fast delivery.
15 de agosto de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Thank you for your recommendation! We're delighted to hear you're satisfied with the quality and service. Enjoy your beautiful chairs!
Love our new Pandora table and lion…
Love our new Pandora table and lion chairs!! Thanks Belmont
12 de agosto de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Thank you so much for taking the time to share your thoughts with us! We're delighted to hear that you're enjoying your new Pandora table and chairs. Your satisfaction is our top priority, and we're here to assist you if you need anything else.
Good service and assembly on time
5 de agosto de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Thanks for your positive feedback! We're glad you liked our service and the on-time assembly. Let us know if you require further assistance.
Super fast delivery communication was…
Super fast delivery communication was swift polite I don’t have a bad word to say about them
3 de agosto de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Hello Kenny,
Thank you for your positive feedback! We're glad you were pleased with our fast delivery and swift communication. Your satisfaction is important to us.
Very helpful
Very helpful, went above and beyond to help would definitely recommend this company
25 de julho de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Hello Margaret,
Thank you for your positive feedback! We're delighted to have exceeded your expectations. Your recommendation is greatly valued. Please don't hesitate to reach out if you require further assistance.
Top customer service
Ordered a Lucca sideboard and the quality is outstanding.
The service was amazing, we called before we processed the order to see if they could get the order shipped before the date stated on their website as we had a holiday booked. It arrived two days after we processed the order and they called me to keep me updated.
Ignore the negative reviews, the customer service is better than most furniture suppliers we have ever used and cheaper than websites such as Olivia’s.
18 de maio de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Thank you so much for sharing your experience with our Lucca sideboard! We're absolutely delighted to hear that you found the quality to be outstanding and that you had a positive interaction with our service team. We always strive to provide excellent customer service and ensure that our customers' needs are met. We truly appreciate your kind words.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to help and ensure your satisfaction. Thank you again for choosing us, and we hope you enjoy your Lucca sideboard for many years to come!
Second Louis marble table from this…
Second Louis marble table from this company Really pleased would order again
13 de julho de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Thank you for your feedback! We're thrilled to hear that you're pleased with your second Louis marble table from our company. Your satisfaction is important to us, and we appreciate your continued support. If you ever need assistance or decide to order again, we'll be more than happy to help. Thank you!
Fast Delivery
Fast Delivery. Great communication from company. Very helpful with any product related questions. Would definitely buy again!
10 de julho de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Hello,
We sincerely appreciate your positive review regarding our fast delivery, effective communication, and helpfulness with product-related inquiries. It is our utmost priority to provide excellent service and ensure customer satisfaction. Your feedback motivates us to maintain our standards and continue delivering a great experience. We look forward to serving you again in the future and assisting you with any further needs you may have. Thank you for choosing us.
Media wall fire
I was looking for a fire place for my media wall. I reached out to a few companies as I needed the fire place urgent to build into my new media wall. The team at Belmont were always available, and also got me a rapid delivery, and the fireplace is truly amazing. I noticed a few bad comments after I ordered and started to worry but I was totally wrong to worry, the team did what they said and I want to personally say thank you I have a finished image happy to post
Thank you again all @ Belmont interiors
14 de junho de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Hello Jason,
We sincerely appreciate your feedback regarding your experience. It's fantastic to hear that we were able to meet your urgent need for a fireplace for your media wall. Our team strives to be accessible and responsive, and we're delighted that we could assist you throughout the process.
We understand that negative comments can be unsettling, but we're thrilled that we were able to dispel any concerns you had. Your trust in us means a lot, and we're glad that we lived up to our promises.
Thank you for choosing Belmont interiors and giving us the opportunity to be a part of your project.
Best regards,
Belmont interiors Customer Support
Absolutely over the moon with my chair…
Absolutely over the moon with my chair that I ordered . Didn’t take long at all to come … however had a issue with some missing items but was resolved quickly they made my missed items a priority I definitely will be ordering the rest of my furniture from here through time as I was very well pleased .so Delighted with the quality of the chair highly satisfied with my order and the way they made my order a priority was a really great way to reassure your customers that they will receive their orders as soon as possible thanks again Belmont interiors 5 stars ⭐️ ⭐️⭐️⭐️⭐️
7 de julho de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Hi Chloe,
Thank you so much for your amazing review! We're thrilled to hear that you're absolutely over the moon with the chair you ordered from Belmont Interiors. We apologise for the issue with the missing items, but we're glad we could quickly resolve it and make them a priority for you. Your satisfaction is our top priority, and we're delighted to know that you're pleased with the quality of the chair and your overall order experience.
We appreciate your trust in us and your intention to order the rest of your furniture from Belmont Interiors in the future. Rest assured, we'll continue to provide the same level of exceptional service to ensure your future orders are just as fantastic. If you have any more feedback or need assistance with anything else, please don't hesitate to reach out.
Thank you again for choosing Belmont Interiors and for the 5-star rating. We look forward to seeing you again soon!
Best regards,
Belmont Interiors
If I could put no stars I would
If I could put no stars I would. I ordered a fireplace with a 20% off bank hol discount on 1st May, after speaking to someone helpful on the phone and was advised up to 10 working days delivery. By 26th still no fireplace, after numerous chasers was advised the pallets had been broken by the courier and my order was cancelled and refunded and I could purchase again in a couple days - FOR £100 more! They would not honour the original price, didn’t return calls and. NO REFUND WAS RECIEVED!!! Luckily I paid by American Express and a dispute was raised and they will refund me. ABSOLUTELY SHOCKING SERVICE I emailed the owner of the company and surprise, surprise no reply. I am posting this in the hope of preventing someone else losing their money if they don’t pay by credit card or having to go through the same experience.
1 de maio de 2023
Resposta da Belmont Interiors
Hello Melanie,
We apologise for the inconvenience and frustration you experienced with your fireplace order. We understand your disappointment in not receiving the promised discount and the subsequent issues with the delivery and refund process.
Due to unforeseen price increases from our suppliers, we regrettably could not honor the original discounted price. We understand this may have been disappointing for you, and we apologise for any confusion or miscommunication that may have occurred.
Regarding the delay in delivery and the subsequent cancellation of your order, we apologise for the inconvenience caused by the courier mishandling the pallets. We understand the frustration this caused, and we're sorry for the lack of communication during that time.
Furthermore, we regret the delay in issuing the refund. Please note that refunds typically take 3-10 working days to process, and it seems that the dispute raised by American Express overlapped with the refund process. We apologise for any inconvenience caused by this delay.
We take your feedback seriously and will use it to improve our services and communication processes. We apologise for falling short of your expectations and appreciate you bringing this matter to our attention.
If there's anything else we can do to assist you or address any further concerns, please do not hesitate to reach out to us directly. We value your feedback and appreciate the opportunity to make things right.
Best regards,
Belmont Interiors
Courier very pleasant
Courier very pleasant. Table arrived quickly and the online service is excellent. They keep in touch and get back to you quickly. Thankyou Belmont.
2 de junho de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Hello,
Thank you for taking the time to leave such a positive review. We are delighted to hear that you found our courier to be pleasant and that your table arrived promptly. We strive to provide excellent online service, and it's rewarding to know that we were able to maintain good communication and respond promptly to your inquiries. Your kind words are greatly appreciated, and we are grateful to have you as a customer. Thank you for choosing Belmont Interiors.
Warm regards,
The Belmont Team
Amazing staff and experience
My whole experience with Belmont Interiors has been absolutley amazing from the time I placed my order to receiving my delivery. I placed an order for RV Astley Gina mirror in January however, it was unfortunately was out of stock. Emma was very helpful and informed me straight away and gave me some options either I can wait and have the mirror delivered when it's back in stock or I can choose another mirror from the RV Astley range. I decided to wait as this was such a beautiful mirror. Belmont interiors regularly gave me updates on when the mirror will be back in stock. They even changed my delivery address hassle free as I requested them to do so. I received my mirror a few days ago and I'm in love. Thank you so much to Emma and the team at Belmont Interiors for making my experience stress free ❤️
30 de maio de 2023
Avaliação não solicitada
Resposta da Belmont Interiors
Hello,
Thank you for taking the time to share your delightful experience with Belmont Interiors. We greatly appreciate your kind words and are thrilled to hear that your overall journey, from placing the order to receiving the delivery, has been nothing short of amazing.
Your decision to wait for the mirror reflects your appreciation for its beauty, and we are delighted that we were able to meet your expectations.
At Belmont Interiors, we understand the importance of transparent and timely communication. It brings us great joy to know that you found our regular updates on the mirror's availability helpful. We also take pride in our ability to accommodate your request to change the delivery address effortlessly, ensuring a hassle-free experience for you.
Finally, we are thrilled that the mirror has now arrived and captured your heart. Your satisfaction is our ultimate goal, and we are pleased that our team's efforts have contributed to making your experience stress-free.
Once again, we extend our sincerest gratitude for choosing Belmont Interiors. Should you have any further inquiries or require assistance in the future, please do not hesitate to reach out to us. We look forward to serving you again and providing you with exceptional products and service.
Warm regards,
Fiona
Belmont Interiors Customer Support Team
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