Belveo  Avaliações 275

O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Great product; it arrived on the day specified well packaged and undamaged. It hasn't been up long enough to test reliability Have found it slightly disconcerting that there is never anyone answeri... Ver mais

Avaliado com 5 de um total de 5 estrelas

My parasol arrived without any problems , very easy to sample . We are very happy with our purchase and love it . Unfortunately the fabric on the Parasol had 2 tears when we received it . I wrote to C... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent communication with delivery, easy to set up with sand in the wheeled base. Early days yet as to the wind resistance however seems great at the moment. A little nervous with the creaks when t... Ver mais

Avaliado com 5 de um total de 5 estrelas

About a month back, I purchased a cantilever parasol. Its quality is exceptional, and it has held up well even in windy conditions. Initially, there was a missing part, but the support team was fantas... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de móveis ao ar livre
  2. Fornecedor de Toldos
  3. Loja de artigos para paisagismo

Sobre Belveo

Escrito pela empresa

Belveo is a brand of innovative outdoor furniture, designed to last


Discover

Our adventure started with an interest in the major problem of parasols: the wind.. Every year in windy areas, 40% of the parasols sold break and most of them are then destroyed. That's why we developed a patented system which allows parasols to reduce their wind resistance considerably. Our innovation drastically reduces the risk of breakage and extends its life. Making products that last is a real challenge. To meet this challenge, we see only one possibility: to make the lifespan of the products our main priority.

Belveo products

> Discover cantilver parasol


> Discover parasol umbrella

💁🏻‍♂️ A team that loves to help!

Escrito pela empresa

We are aware that you may encounter problems when using our products.
We are passionate about the customer and are available to answer any questions and find solutions if you have any problems. Plus, all of our products are built to last and designed to be repairable!

🚚 Fast delivery guaranteed!

We deliver all our products within 5 working days on all the metropolitan France.

You receive your product within 5 working days, following your order and you benefit for all our products of a 2 to 5 years warranty.

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

275 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 25% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Service throughout

Easy ordering and quick delivery. Items arrive perfect great quality. Build quality looks and feels excellent and everything feels heavy duty and constructed really well.

Haven't had much chance to try it out given the weather but cant see any issues at all.

Great service.

2 de abril de 2024
logotipo da Belveo

Resposta da Belveo

Dear Mr. Richard,

Thank you for your kind words; we're so happy to hear that you're impressed with the quality and construction of our products!

Here's to hoping your parasol brings you many enjoyable moments this year! If you ever need assistance down the line, please do not hesitate to reach out.

Wishing you an excellent day ahead!

Clara
UK Customer Care Officer

Avaliado com 1 de um total de 5 estrelas

Hopeless

Hopeless. Sent parasol with wrong parts. Then took another week for said new parts to come. They were still wrong. Needed it for a family party and it was too late. Would not recommend.

10 de julho de 2023
Avaliado com 4 de um total de 5 estrelas

Good sun shade. No rain cover. Instructions need to be more detailed

Great sun shade. It is not at all rainproof but doesn't claim to be. However, my previous umbrellas have also been good rain guards so I am somewhat disappointed in my choice. It absorbs the wind as promised but is noisy and clacking when it does. It goes up and down easily and turns sideways easily. However, the construction instructions are not detailed enough. Make sure the pedal faces front, the short base has the screw hole at the back, and note that the "base screws cover" is not symmetric - the main pole is smaller in front. It takes two to put the heavy brolly onto its stand. However, once up, it is easy and light to use.The site encouraged me to buy a cover for winter but the product details say "do not cover" but store in a dry place like a shed or garage. This is never going to happen. It is enormous and very heavy and I am never going to lift it off its stand again if I can help it! It will be covered. I also ordered the four bases and one of them arrived with no cap and one of them leaked. It is now filled with sand. But overall, I like its look and functionality.

24 de agosto de 2023
Avaliado com 5 de um total de 5 estrelas

Just amazing I’m on a fourth floor…

Just amazing I’m on a fourth floor large terrace high winds and it works perfectly just like the adds so I’m now going to buy a further 3 for my wedding venue which is coastal and again very windy

13 de agosto de 2023
logotipo da Belveo

Resposta da Belveo

Thank you Lorraine for your 5 stars review!

Avaliado com 5 de um total de 5 estrelas

Great parasol!

I ordered the 4 x 3 parasol, cover and base. Everything turned up as expected, however when i filled the base with water 3 of the 4 bases leaked. Belveo were quick to replace them. I had a garden party and the parasol worked perfectly. Very happy!

3 de agosto de 2023
logotipo da Belveo

Resposta da Belveo

Hi Adam, thank you for your kind review!
Enjoy your Belveo parasol!

Avaliado com 5 de um total de 5 estrelas

Good customer service

Replaced a parasol cover with a faulty zip immediately. No quibble. Arrived in 5 days. Excellent.

21 de agosto de 2023
logotipo da Belveo

Resposta da Belveo

Hi Simon,
Thank you for your positive review!

Avaliado com 5 de um total de 5 estrelas

Brilliant product from a great company!

What a fabulous company to deal with I highly recommend them! I broke one of the parts whilst assembling the parasol and they sent it free of charge.
The quality of the product is very good.

10 de agosto de 2023
logotipo da Belveo

Resposta da Belveo

Brilliant review from a happy customer! Thank you Shirley.

Avaliado com 5 de um total de 5 estrelas

Parasol is great

Parasol is great. Seems perfect for the job. Base is enormous.

7 de agosto de 2023
logotipo da Belveo

Resposta da Belveo

Thank you for the review Andrew!

Avaliado com 5 de um total de 5 estrelas

Great product

Great product, the best service, respond to any questions immediately, easy to erect, great in the wind, value for money.

26 de julho de 2023
logotipo da Belveo

Resposta da Belveo

Thank you Simon!

Avaliado com 5 de um total de 5 estrelas

The delivery was early !!

The delivery was early ! The parasol (and the subsequent cover) is a very good product. Easy to assemble. I did it in just under 45 minutes. We got a separate Standish wheels. Would recommend filling it with sand and not water. Got a 25kg bag of sand from B&Q and that has done the job very well. Thank you

5 de julho de 2023
logotipo da Belveo

Resposta da Belveo

Thank you for your kind words and feedback Richard!

Avaliado com 2 de um total de 5 estrelas

The umbrella came in several different…

The umbrella came in several different packages at different times and eventually 2 umbrellas showed up. I was then called and told to keep the extra cover that was sent but then told that the whole thing had to go back. The customer support people are very helpful but I had to re package the goods as they had been left outside my house by the courier in the rain.

28 de junho de 2023
Avaliado com 5 de um total de 5 estrelas

Parasol and base

Products were delivered in a timely fashion with a hiccup due to delivery company resolved quickly. Communications with the customer service was quick, concise and very positive.

22 de junho de 2023
logotipo da Belveo

Resposta da Belveo

Thank you for your kind words! We are happy to have met your expectations!

Avaliado com 5 de um total de 5 estrelas

Battle-Tested Against the Elements, Kid-Safe, and Easier Than Making a Cup of Tea!

The Cantilevered Parasol from Belveo is a triumph in design and functionality. Enduring our hill's frequent winds, it remains steadfast, offering peace of mind with no risk to our kid's safety. It arrived with a slight transit blemish on the base, but Belveo's customer service team quickly rectified it. I contemplated cheaper options from B&Q and similar outlets, but I'm delighted that I opted for Belveo. The superior quality and ease of use have transformed our outdoor space into a year-round haven, irrespective of wind or rain. Heartily recommended for those seeking an upgrade in their outdoor experience!

26 de julho de 2023
logotipo da Belveo

Resposta da Belveo

That's absolutely amazing! Thank you for your incredible review, we truly appreciate it!

Avaliado com 5 de um total de 5 estrelas

Quick and Great Customer Service

Albert responded so quickly, gave lots of great advise and we got them delivered a week later. Would recommend 100% - Great customer service and really impressed with the parasols!

26 de julho de 2023
logotipo da Belveo

Resposta da Belveo

Thank you for your amazing review Rachel!

Avaliado com 5 de um total de 5 estrelas

Really happy with product

Really happy with product, Fantastic service from Belveo and the delivery company used was very professional

1 de julho de 2023
logotipo da Belveo

Resposta da Belveo

Hi Brad,
Your positive feedback is truly appreciated. Thank you

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