Belveo  Avaliações 276

Really happy with product, Fantastic service from Belveo and the delivery company used was very professional

Excellent products and customer service. I purchased the Mistral and base with wheels. Julien and Louise were very helpful and prompt in answering any questions and queries I had. Thank you!

Delivered on time very well made and easy to erect

I had to send my patio base back. A lady called Louise kept in contact with me by email and phone, kept me up to date until I got a replacement. All I need now is some good weather so I can use my mistral parasol. Thank you Louise keep up the good work.
Malcolm.

Very pleased with our parasol and very impressed with the efficient customer service. A very positive experience

Great service, with communications from the delivery courier throughout.

Great product and very impressed with the quality and speed of service.

Excellent service, delivered quickly and such a well made product.

Very easy to set up and really good quality. Very happy.

Easy to order and fast delivery. Very Happy.

We bought this because we are in a windy area & so far the product is living up to its promises - which is the most important thing. Because it is designed to "move with the wind", there is probably more movement with low winds than would otherwise be the case. This was disconcerting at first but we notice it less as we come to trust the product more.
We bought the 4*3m cantilever parasol with mobile base. Once filled the base is very heavy and difficult (but not impossible) to move ... a necessary compromise to ensure sufficient ballast.
Most disappointing thing was the instructions, which were very poor. The company acknowledges this. The product itself isn't difficult to put together, but it was confusing to receive components that weren't needed and instructions that didn't take account of our parasol/base combination.
Louise at Belveo couldn't have been more helpful and genuinely seemed to care about our experience. There seem to be some teething problems as they introduce the product into the UK (e.g. receiving emails in French) but overall very pleased with the quality of the product.

There was a problem wirh delivery company which was sorted out quickly and we received our parasol.

The parasol parcel is very long (c9 feet high) and heavy….!
We have a 4 piece base from the previous parasol but the Belveo ‘X’-shaped stand didn’t fit it — so I ordered their mobile ‘Ponant’ base (also very heavy). I expected the ‘X’-shaped parasol stand to sit within the Ponant base but it doesn’t… The ‘X’ base needs to be discarded and the parasol bolts directly onto the metal disc on the surface of the Ponant itself which is filled with water in a number of inner compartments. (This should be clearer). The wheels can be individually adjusted which was helpful as our patio isn’t flat anywhere..! My impression is that the wheels are used to stabilise the base and only adjusted as & when you wish to move it. We have only used the parasol once since it was assembled. When the wind disturbs it the parasol cleverly reduces its tension with secondary flat flexible spokes bending upwards.

Great quality item. Perfect for protecting our garden cantilever parasol.

Great product and excellent communication

Really nice product and delivered promptly. There were some delivery delays but this was not the fault of Belveo. The communication and resolution was quick and very professional.

I don't normally do product reviews so here goes. Ordering was easy and they had stock so no wait times. Delivery was efficient and timely. Constructing the parasol took about 45 mins end to end and does require 2 at some point. At that point we discovered a leak with one of the base units. Contacted Belveo support and their friendly team sorted out a replacement quick smart. I can't fault Belveo and for me it's always about the after sales support when things go wrong. Additionally to this I like the fact that you can get replacements and it's designed to not break.

The Belveo Parasol is excellent, although we needed professional help to erect it properly.
Further, the sheet itself had a small tear, but Belveo have offered to provide us with a new sheet.

Amazing umbrella, does just what they say and withstands all but the strongest winds

Quick delivery on the umbrella cover. Kept in the loop of when it would be delivered. Happy