I ordered the Profoam oven cleaner, but it didn't arrive so I let BestideasUK know and they sent a replacement immediately. I have just cleaned my filthy oven with it today and it's done a fantastic... Ver mais
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Veja o que dizem as avaliações
Every product bought from them has been the best in the field - currently couldn’t survive without the new carpet cleaner. 100% wool plain light pink carpet which gets huge amount of ‘traffic’ due to... Ver mais
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Products didn't work and, oh my goodness, attempting to return them under their 30 day rule is horrendous. They're being slippery, they're being awkward and they're telling me "facts" that just... Ver mais
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Evri lost my package and when I contacted customer services they responded very swiftly and sent me a replacement. They kept in touch throughout to track the package and were really polite and helpful... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de artigos domésticos
- Loja de utensílios de cozinha
- Loja de suprimentos para animais de estimação
Escrito pela empresa
At Best Ideas UK, we're a small business based in the UK, passionate about bringing you useful gadgets and tools for your home. We also have a great selection of toys, pets items, and car accessories to add some fun and excitement to your life. Our main focus is on providing you with high-quality products and outstanding service. We genuinely care about your satisfaction, so we welcome and value your feedback. We're always eager to improve and make your experience even better.
Informações de contato
Unit C1 A Poole Hall Road Industrial Estate , CH66 1ST, Ellesmere Port , Reino Unido
- 0800 058 4569
- contact@bestideasuk.co.uk
- bestideasuk.co.uk
4,1
Muito Bom
247 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good and sensibly design product
Good and sensibly design product. Nice packaging and does the job.
22 de outubro de 2025
Resposta da BestideasUK
Hi Andrew
Thanks for your feedback.
We’re really happy to hear you love the Profoam Oven Cleaner and we appreciate your kind feedback.
Thanks for your support; we look forward to having you shop with us soon.
Warm regards,
BIUK Support
Fantastic Product.
I bought this product as my cooker is a bit of a mess, after I used it my cooker looked absolutely brand new, this is an amazing product and I will definitely be buying it again for sure.
6 de novembro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Hello Daniel,
Thank you so much for sharing your experience!
We’re over the moon to know how much you love the Profoam Oven Cleaner!
Thank you so much for your support, and we can’t wait to have you shop with us again.
Best regards,
BIUK Support
Product is poor does not work as…
Product is poor does not work as described and similar more effective products sold in super markets in
22 de outubro de 2025
Resposta da BestideasUK
Hi Ken,
Thanks for your feedback.
We’re really sorry to hear that you weren’t satisfied with your purchase, that’s never the experience we want for our customers. Our products go through thorough quality checks, but we understand that results can sometimes vary depending on the surface and level of build-up stains.
We’d love the chance to make this right. Please reach out to us directly at contact@bestideasuk.co.uk; we offer a 30-day return policy and are always happy to help troubleshoot or arrange a return or replacement where needed.
Thank you for taking the time to share your feedback.
Warm regards,
BIUK Support
Missing part of order
Ordered cleaning products which came quickly but carpet cleaner missing . Contacted customer service who apologized and sent product 3 days later. Very pleased with response.
24 de outubro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Hi Sue,
Thank you so much for your kind review and for your patience throughout the process.
We truly appreciate the chance to make things right and are so glad to hear you're happy with your experience in the end.
We look forward to serving you even better in the future, and thanks again for choosing Best Ideas UK!
Warm regards,
BIUK Support
Very good comunication when my order was going to be late
I placed an order but unfortunatley the stock had run out meaning i would have to wait. The customer comunication was really good and I was kept informed.
22 de outubro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Hi Ali,
Thank you so much for your understanding and kind words!
We really appreciate your patience and understanding and we’re happy to know you appreciate our customer service. We always do our best to keep customers updated and your feedback means a lot.
Looking forward to hearing serving you better in the near future
Cheers,
BIUK Support
Mould Magic - it really is!
I have just used the Mould Magic gel and can honestly say I was blown away by the results! I thought I’d ‘give it a try’ but I was honestly expecting it not to work and I would end up replacing the silicone around my bath anyway - how wrong I was! GREAT product that I will recommend time and time again.
16 de outubro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Thank you for your feedback
This is the best oven cleaner in the…
This is the best oven cleaner in the world!!!!! Also got sent the carpet cleaner and that’s epic. Customer services are also so helpful.
13 de outubro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Wow, what an amazing review, Volvo!
Thank you so much for your kind words.
We’re glad to hear you’re loving both our products and services, and it means a lot to us. Your support really makes our day, and we look forward to serving you in the near future.
Cheers,
BIUK Support
Excellent customer service
I received the wrong item, I emailed the team and immediately received a response. They sent out the correct item and it was delivered to me in a matter of days. Excellent customer service
3 de outubro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Hi Gemma,
Thank you so much for your kind words!
We’re so glad to hear our team could get that sorted quickly for you 💛 Your support means the world to us and we look forward to serving you in the near future.
Cheers,
BIUK Support
Great customer service and product
Mistake on the first order, and they were brilliant at fixing it quickly and correctly. Really good product and customer service.
6 de outubro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Hi Lynsey,
Thanks so much for your feedback!
We appreciate you allowing us to resolve this for you and we're so glad to know your issue was resolved swiftly.
Cheers,
BIUK Support
Resposta da BestideasUK
Hi Ian,
Thank you so much for the fantastic 5-star review!
We’re so glad to know you have enjoyed using the Profoam Oven Cleaner. That's so nice to hear.
Thanks again for choosing us!
Cheers,
BIUK Support
Great products
Great products, sensibly priced.
The customer support was excellent when something was missed off my order and they responded quickly to rectify the situation.
Would be happy to order from this company again.
18 de setembro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Hi Anne,
Thank you so much for your kind words and 5-star review!
We’re happy to know you’re satisfied with the products and pricing. We truly appreciate your support and look forward to serving you again soon.
Cheers,
BIUK Support
Does not work.
After seeing reviews about Profoam, I decided to order some. My oven wasnt' that bad but thought that as an elderly person, it may make my life easier to clean the oven. This product is absolute rubbish. I did exactly what the instructions said and even after 2 applications, my oven still needs a clean. I then resorted to Mr Muscle and I now have a clean oven. Money wasted!
26 de setembro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Hi Katrina,
Thank you for sharing your feedback, and we’re truly sorry to hear the product didn’t meet your expectations. We completely understand how disappointing this must feel.
While we've had very great feedback with many customers sharing great results, we respect your experience and are very sorry you feel the product didn’t deliver for you.
We'd like to make things better and would appreciate it if you could reach out to us at contact@bestideasuk.co.uk so we can look into this further with you and discuss how we can make things right.
As a small UK business, every bit of feedback helps us improve, and we appreciate you taking the time to share your experience.
Best regards,
BIUK Support
Excellent responses
My first order with this company took a long time to ....never arrive! I emailed them and the response was fast, they looked at the tracking, realised it was lost and immediately sent a replacement order which arrived in two days. What's not to like about that? I prefer to support companies that are small and friendly.
24 de setembro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Hi lovely,
Thank you so much for your kind words and for giving us the chance to make things right!
We're really sorry your first order didn’t make it to you, but we’re so glad we could resolve it quickly and get your items to you safely.
Your understanding and support genuinely mean a lot, especially as a small business. It’s lovely customers like you that keep us going, and we’re so grateful to have you in our community!
Cheers,
BIUK Support
Avoid False Advertising - Items look nothing like advertised
I ordered a few items on 11th September I received the items today 25th. They insist on using Evri as a courier in my experience one of the worst courier companies. I've had several orders vanish and dread it when I see companies have shipped using them. The first order said despatched to courier then the order didn't ever get received by Evri and nothing happened for days so effectively lost. I tried calling Bestideas help number around 10 times no-one ever answered the phone to query what was happening with the order. I had no option but to email them instead eventually I received a response stating they were assuming first order lost and that they would send out a replacement which was fine.
Then today I received the order
1st item -Feline Funfly Door Dangler Cat Toy - 4 for the price of 3.
On the website it shows quite clearly 4 toys and they show the item as £14.99 and on offer at £7.99 well it looks like something from the pound shop and that's being generous.
I also only ever received the "bee" part so looks nothing like the website picture and where's the order 3 toys shown?
I also ordered some pro-formula Kitchen Hob & oven cleaner - this showed on the website that I would also receive the Profoam Oven cleaner free - this wasn't received so again nothing like what they have advertised.
I've sent an email complaint - will see if or when I receive a response
Feel like I've been well and truly ripped off!
Thanks for your reply I added it to my basket and you have seen the screenshot where it showed free pro-foam how your website has dealt with it is not my problem and then had the ordacity to insinuate I was a liar in one of your responses even though I had sent the screenshot showing the profoam as free.
Your offer of 15% off next order is just an insult why would I ever want to order anything else.
PayPal disputed everything I purchased nothing like what has been advertised.
Also why would I go to the hassle of returning the items at my cost when it's all been caused by your company!
25 de setembro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Hi Neil,
Thank you for your feedback. We’re truly sorry to hear about your experience, and we sincerely apologise for the inconvenience.
We have checked your order, and it was not fully selected as the bundle, which is why the second item wasn’t included; we’ve reached out to resolve this internally and as always, you're welcome to take advantage of our 30-day returns policy.
We truly appreciate you bringing this to our attention and giving us the chance to improve.
Warm regards,
BIUK Support
Best customer service ever.... and great products
I ordered 6 Lint Removers having used them before. I was sent 6 but they were the updated style which I was not keen on. I contacted BestIdeas and without any hesitation they offered to send me the older design rollers. It was so refreshing to deal with people who understood and didn't put up any barriers. I would highly recommend this company and will certainly be using again. Thank you everybody at BestIdeas.
15 de setembro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Hi Jackie,
What an absolute pleasure it was to read your review, thank you so much for sharing this!
We’re delighted that you’re happy with both our products and the service you received. Our goal is always to make things as smooth and straightforward as possible, so it’s wonderful to know that the team could get everything sorted for you without any hassle.
Your recommendation means the world to us, and we truly appreciate your continued support. We look forward to serving you again soon!
Best regards,
BIUK Support
Great service and products
My first order didn't arrive although it had been sent to delivery company, I did receive notification of this, they sent out a replacement straight away, great service and great products, will definitely use again
12 de setembro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Thank you so much for your kind words!
We’re really glad we could get that sorted quickly for you and even happier to hear you’re loving the products.
Can’t wait to have you shop with us again!
Cheers,
BIUK Support
As a chef for over 40 years have…
As a chef for over 40 years have cleaned my share of ovens profoam obviously just my opinion waste of money grease didn't move at all really disappointed threw other 2 cans in the bin complete waste of money
12 de setembro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Hi Steve,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
While many customers do achieve good results, we also recognise that tougher, ingrained grease can sometimes require longer application times and repeated use. We always recommend applying the foam in short bursts, leaving it on for up to an hour, and gently agitating every 15 minutes to help lift stubborn build-up.
Please feel free to contact us directly at contact@bestideasuk.co.uk to take advantage of the money-back guarantee. We’re a small UK business and feedback like yours helps us improve, thank you again for sharing your experience.
Best regards,
BIUK Support
Great items & customer service
There was a problem with my order & I received the wrong item. I contacted BestIdeas and they promptly replied and arranged for the missing item to be shipped at no extra charge. Mistakes happen, and they corrected it quickly & kept me updated. Great customer service in that respect.
Very happy with the items I now have & look forward to using them.
10 de setembro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Hi Mrs. Duckworth,
Thank you so much for your lovely review!
We’re really glad we could sort things out quickly for you. So happy to hear you're loving your items now!
If you ever need anything else, we’re just a message away! Enjoy using your new goodies!
Cheers,
BIUK Support
Great customer service
Great customer service, Brilliant will definitely be purchasing more
Thanks
10 de setembro de 2025
Avaliação não solicitada
Resposta da BestideasUK
Hi Sharon,
Thanks so much for your awesome feedback!
We appreciate your support.
Cheers,
BIUK Support
Resposta da BestideasUK
Hi Judy,
Thanks so much for sharing your feedback!
We're so glad you love the Profoam Oven Cleaner. Ingenious home products that make life better are what we're known for, and we're delighted you've had a great experience.
Looking forward to serving you again!
Thanks,
BIUK Support
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