I’ve been using the Pro 100 Red Light Therapy panel for about a week now, and I’m already feeling a remarkable reduction in pain! The panel's design is sleek and user-friendly, making it easy to inc... Ver mais
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Veja o que dizem as avaliações
I recently purchased a second Pro 300 panel to connect to my first panel. Every question I have asked was either answered by their Chat Bot or a live person reached out to me to answer the question.... Ver mais
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The shipping was quick but a bit misrepresented. Had to clarify with customer service to make sure. The great disappointment was the largest and most expensive of the items I ordered was sent usps but... Ver mais
A empresa respondeu
Meine Sendung von Bestqool (Bestellung über Firmenwebsite) hing im DHL Zentrum Radefeld fest (Sendungsststus hat sich seit Tagen nicht geändert). Ich kontaktierte den Bestqool Kundenservice und man se... Ver mais
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Detalhes da empresa
Sobre BestQool
Escrito pela empresa
Be Healthy. Be Happy. Enjoy your life.
Bestqool designs and manufactures high-quality, effective clinical-grade red light therapy that provides long-term value for customers.
Why choose Bestqool?
High power output: Our research and design laboratory develops the latest light therapy technology and highest engineering specifications to ensure that Bestqool products are efficient, powerful and reliable.
High-quality customer service: We are committed to ensuring that our customers are satisfied with our products and services. We won't rest until all of your issues are resolved.
FDA Class II and tested report: Our products are certified as FDA Class II medical devices. Additionally, we are delighted to share the testing data from LightLab, a reputable US-based testing institution, ensuring product quality and reliability.
Continuous innovation: We are committed to innovation and our technical research team is dedicated to developing new products and services – sign up to our newsletter to be kept informed.
Trustworthy quality: Our products undergo rigorous testing and quality control checks to ensure that they meet the highest industry standards.
VISIT OUR WEBSITEShippment and Product Quality
The fastest and most reliable delivery, the highest quality.
Bestqool are dedicated to providing the fastest and most reliable shipping methods to ensure your red light therapy products arrive promptly. The team continuously develops and rigorously tests our products to uphold the highest standards of quality, living by the motto "Stronger, Better"
Informações de contato
Estados Unidos
- help@bestqool.com
- bestqool.com
4,5
Excelente
215 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer was very prompt to respond and resolve
Customer was very prompt to respond and provide me with solutions. Very happy with customer service.
13 de maio de 2026
Avaliação não solicitada
Resposta da BestQool
So happy to hear you’re pleased with our support! We’re always here to help and love making things easier for you. Thanks for sharing!
better than expected
8 de maio de 2026
Resposta da BestQool
We’re so glad to hear your experience with Redot L was better than expected! Thank you for your support—we love knowing our products are making a difference!
I’ve been using the Pro 100 Red Light…
I’ve been using the Pro 100 Red Light Therapy panel for about a week now, and I’m already feeling a remarkable reduction in pain! The panel's design is sleek and user-friendly, making it easy to incorporate into my routine.
What really impressed me was the excellent customer service. The team was responsive and provided great advice on how to get the most out of my purchase. Overall, I couldn’t be happier with my experience. Highly recommend this panel for anyone seeking relief!
12 de maio de 2026
Avaliação não solicitada
Resposta da BestQool
Thank you so much for sharing your experience! We’re thrilled to hear that the Pro 100 is already helping reduce your pain and that you find it easy to use in your routine. Our team is always happy to provide support, and it’s wonderful to know it made a difference for you. Your recommendation means a lot—thank you for spreading the word!
Fantastic product and support
Product is amazing and customer service stellar. I recommend to anyone experiencing lower back pain.
7 de maio de 2026
Resposta da BestQool
Thank you so much for your kind words! We’re thrilled to hear that your Redot S is helping with your lower back pain and that our team could provide great support. Your recommendation means a lot to us!
Second Pro 300 Series purchased
I recently purchased a second Pro 300 panel to connect to my first panel. Every question I have asked was either answered by their Chat Bot or a live person reached out to me to answer the question. Was very happy with the first panel because it has helped our back problems so much; the second panel makes it a complete full body experience. Delivery was quick, product is great and customer service great.
7 de maio de 2026
Resposta da BestQool
Thank you so much for your continued support and for sharing your experience with the Pro 300 Series. We’re truly happy to hear that the panels have helped with your back issues and that adding a second panel has improved your full-body experience.
It also means a lot to know that our support team was able to assist you quickly whenever needed. We really appreciate your trust in both our product and service.
Wishing you continued great results, and we’re always here if you need anything in the future.
It took a little while to get here
It took a little while to get here. Otherwise alls good.
2 de maio de 2026
Resposta da BestQool
Thank you for letting us know, and we really appreciate your patience while waiting for the delivery.
We’re glad to hear that everything else is good and the package has arrived safely. If you have any questions or need any support while using the product, please feel free to reach out anytime — we’re always happy to help.
We’ll continue working on improving delivery times so orders reach customers a bit faster in the future.
Hope you enjoy it!
The shipping was quick but a bit…
The shipping was quick but a bit misrepresented. Had to clarify with customer service to make sure. The great disappointment was the largest and most expensive of the items I ordered was sent usps but the box was not taped or had anything to secure it closed. Plus the shipping label was slapped on the actual box that showed what it was right on it. Nothing to conceal the light. Anyone could have opened it, taken what they wanted and just closed it back up. Considering this is a mother's day gift for my wife, I may reconsider buying from you again if this is how you ship your products..
7 de maio de 2026
Resposta da BestQool
Thank you for sharing your feedback with us. We sincerely apologize that the packaging experience did not meet your expectations, especially since this was intended as a Mother’s Day gift.
We completely understand your concerns regarding privacy, presentation, and package security. Our current packaging approach is partly intended to reduce unnecessary plastic and excess materials as part of our environmental efforts, but we also recognize that gift orders may require a different level of discretion and protection.
Your feedback is extremely valuable to us, and it has already encouraged our team to further consider more gift-friendly packaging options in the future.
We truly appreciate your honesty and the opportunity to improve. For any future gift purchases, customers are always welcome to contact us in advance so we can do our best to arrange a more suitable shipping and packaging solution.
Again, we sincerely apologize for the inconvenience and thank you for supporting Bestqool.
Resposta da BestQool
Thank you for your feedback. We truly appreciate it.
We are glad to hear you had an efficient experience with us. Please feel free to fully enjoy your BQ60, and we hope it brings real value to your daily routine.
Poor Customer Service/Device does not work
I need to return my device. Nobody is helping me. Customer service is awful.
12 de março de 2026
Resposta da BestQool
We’re very sorry to hear about your experience and truly apologize for the frustration caused.
Due to a recent holiday period, our response time was unfortunately slower than usual, and we sincerely regret that we were not able to assist you in a timely manner.
We have already reached out to you via email to help resolve your return request. If you’ve seen our message, please feel free to reply at any time, and we will prioritize your case to make sure this is handled as quickly as possible.
Your experience is very important to us, and we genuinely hope to have the opportunity to make this right for you.
Very pleased! Happy with shipping
Very pleased with shipping, notifications and product. This is my second BestQool product and I am yet to be disappointed.
3 de maio de 2026
Resposta da BestQool
Thank you so much for your kind feedback and continued support of Bestqool.
We’re truly happy to hear that you’re satisfied with both the shipping experience and the product, and it means a lot to us that this is already your second Bestqool device.
We’ll keep working hard to make sure every experience continues to meet your expectations. If you ever need anything or have any questions, we’re always here to help.
Deceitful shipping practices - Concerns were addressed
I bought a product from them, and I was led to believe at checkout that it would be shipped by DHL. Then I received an email that USPS will send it. When I inquired about the change, I was told that there was a problem with the site. After a few days, the USPS site has not posted any updates.
8 days later, I see the same
Pre-Shipment
Shipping Label Created, USPS Awaiting Item
HOUSTON, TX 77023
So let's recapitulate: First, it was bad weather, which I totally understand. Now it is almost 8 days later, and the same "Shipping Label Created, USPS Awaiting Item".
When I first inquired, I was told that USPS may have it, but they did not update the system. I called USPS, and they told me that they definitely don't have the item.
Meanwhile, the company sent me an email that was a confusion at the local USPS, without knowing that I talked to USPS.
This string of mishaps and potential lies, whether legitimate or not, does not give me any confidence in this transaction.
I will wait for one more day to reach that 7 mythical days mark. Then, if nothing changes, I will respectfully ask you to refund the full cost, including shipping.
In conclusion, ask before buying about where the item is shipped from so that you adjust your expectations.
Honestly, if they were honest and told me that it is an overseas shipment, as apparently it is, I would have waited in peace, but I hate being lied to.
It may be a communication problem, but if in the unlikely event that it is, it is a big communication problem. The one star is for the customer service, not the product itself, which I did not receive.
Update: 08 May 2026
After several emails back and forth, the company agreed that the shipping must have failed somewhere and refunded me. I give them credit for that, and I changed my rating from 1 star to 3 stars. At least they are taking responsibility, and they listen to concerns. My experience may just have been unfortunate. Ask before buying where the item is shipped from. If it comes from Asia, delivery is not guaranteed, it seems.
3 de maio de 2026
Avaliação não solicitada
Resposta da BestQool
Thank you for your detailed feedback, and we’re very sorry for the frustration this situation has caused.
To clarify, the DHL option shown at checkout was due to a website display issue, which we have identified and sincerely apologize for. Your order was actually processed for shipment via USPS.
A shipping label was created and the order was marked as dispatched from our warehouse. However, in this case, the system shows the order as shipped, but we are currently unable to fully confirm the physical transit status with the carrier. In rare cases like this, there may be delays or exceptions in the carrier handover process, and we are actively looking into it.
This is not the experience we aim to provide, and we sincerely apologize for the miscommunication. We have already contacted you via email to resolve this as quickly as possible.
If you haven’t seen it yet, please reply so we can prioritize your case and make this right for you.
The off gassing is very strong
The off gassing is very strong. I have it in my garage to see if it will subside within the period of time to return if needed.
3 de maio de 2026
Resposta da BestQool
Thank you for your feedback. We really appreciate you taking the time to share your experience.
Regarding the odor you noticed, this can occasionally happen due to the way the product is sealed and stored during manufacturing and shipping. To ensure the internal components remain dry and protected from moisture, the packaging is kept tightly sealed, which may result in a temporary smell when first opened.
This is completely normal and not harmful. We usually recommend placing the product in a well-ventilated area, just as you’re doing, for a period of time, and the smell should naturally dissipate.
If the odor persists or you have any concerns during the trial period, please don’t hesitate to reach out to us. We’re here to help and will do our best to ensure you have a positive experience.
Thank you again for your patience and understanding.
someone could not properly read the…
someone could not properly read the order
delivery address versus billing address
2 de maio de 2026
Resposta da BestQool
We’re sorry for any confusion regarding the order details.
To clarify, the order was shipped strictly according to the shipping (delivery) address provided at checkout, not the billing address. We also reached out via email to confirm the details, but we did not receive a response at that time.
At this moment, we are unable to determine at which point the misunderstanding occurred, but we would really like to help resolve this for you as quickly as possible.
If you have seen our email, please kindly reply so we can look into it further and assist you in the best way possible.
Thank you, and we look forward to hearing from you.
Resposta da BestQool
Thank you so much for your kind feedback.
We’re really glad to hear you found our response fast and helpful. If you ever need anything else, we’re always here and happy to assist.
Ordering was smooth
Ordering was smooth. Package arrived on time. Haven’t checked if it works yet.
16 de abril de 2026
Resposta da BestQool
Thanks for your feedback. We’re glad to hear your order for the Redot S went smoothly and the package arrived on time.
We hope you kindly enjoy using it once you’ve had a chance to try it out. If you have any questions after testing, please feel free to kindly reach out anytime and we will be happy to help.
1) Easy to purchase
1) Easy to purchase. 2) Excellent packaging. 3) Easy to use. 4) Registering for product warranty online yielded no response, leading users to question whether the product was worth owning.
14 de abril de 2026
Resposta da BestQool
Thanks so much for your feedback. We’re glad to hear you found the BQ60Pro very easy to use, along with a smooth purchasing experience and excellent packaging.
Regarding the warranty registration, we have checked on our side and can confirm that your BQ60Pro warranty application has already been successfully approved. If you need any further confirmation or assistance, feel free to reach out anytime and we will be happy to help.
Super Customer Service
The customer service is fast and responsive. One item was damaged in shipping (not Bestqool's fault) and they immediately shipped a replacement part. The panels are great and the universal stand is well designed and will be great when the replacement part arrives. I would have given a 5 star rating except for the shipping damage.
10 de abril de 2026
Resposta da BestQool
Thank you so much for your thoughtful feedback!
We’re really glad to hear that you had a positive experience with our customer service and that you’re happy with the panels and universal stand design. We also appreciate your understanding regarding the shipping issue and are glad we could quickly arrange a replacement for you.
We hope the new part arrives soon and that everything works perfectly. If there’s anything else we can assist with, please feel free to reach out anytime.
A+ Product for acne in teens
A+ Product, super fast shipping, great customer service (give them 48 hours). I used to take my teen to red light therapy for $150 a session now we have this at home and it's the only thing that's fixed her acne. Definitely recommended!!! Acne dome
9 de abril de 2026
Avaliação não solicitada
Resposta da BestQool
Thank you for sharing your experience!
We’re glad to hear the product, delivery, and support all met your expectations. It’s especially meaningful to know that the 7 Color Photon LED Light Therapy has made a real difference for your teen’s acne.
Wishing you continued great results, and we’re here anytime you need us.
Product seems to work well
Product seems to work well. Only started to use it.
Delivery was very fast.
6 de abril de 2026
Resposta da BestQool
Thank you so much for your feedback! We're happy to hear your Redot L is off to a great start and arrived quickly. Wishing you even better results as you continue using it!
I’ve only had it a couple of days but…
I’ve only had it a couple of days but it seem like it work as described, I’ll know more after using it a while. But so far so good.
Delivery was quick, and it seems well made.
5 de abril de 2026
Resposta da BestQool
Thank you so much for your feedback! We’re thrilled to hear that your BQ60 is working well so far and that delivery was quick. Enjoy your sessions, and we hope it continues to meet your expectations.
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