I’ve been using the Pro 100 Red Light Therapy panel for about a week now, and I’m already feeling a remarkable reduction in pain! The panel's design is sleek and user-friendly, making it easy to inc... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I recently purchased a second Pro 300 panel to connect to my first panel. Every question I have asked was either answered by their Chat Bot or a live person reached out to me to answer the question.... Ver mais
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The shipping was quick but a bit misrepresented. Had to clarify with customer service to make sure. The great disappointment was the largest and most expensive of the items I ordered was sent usps but... Ver mais
A empresa respondeu
Meine Sendung von Bestqool (Bestellung über Firmenwebsite) hing im DHL Zentrum Radefeld fest (Sendungsststus hat sich seit Tagen nicht geändert). Ich kontaktierte den Bestqool Kundenservice und man se... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre BestQool
Escrito pela empresa
Be Healthy. Be Happy. Enjoy your life.
Bestqool designs and manufactures high-quality, effective clinical-grade red light therapy that provides long-term value for customers.
Why choose Bestqool?
High power output: Our research and design laboratory develops the latest light therapy technology and highest engineering specifications to ensure that Bestqool products are efficient, powerful and reliable.
High-quality customer service: We are committed to ensuring that our customers are satisfied with our products and services. We won't rest until all of your issues are resolved.
FDA Class II and tested report: Our products are certified as FDA Class II medical devices. Additionally, we are delighted to share the testing data from LightLab, a reputable US-based testing institution, ensuring product quality and reliability.
Continuous innovation: We are committed to innovation and our technical research team is dedicated to developing new products and services – sign up to our newsletter to be kept informed.
Trustworthy quality: Our products undergo rigorous testing and quality control checks to ensure that they meet the highest industry standards.
VISIT OUR WEBSITEShippment and Product Quality
The fastest and most reliable delivery, the highest quality.
Bestqool are dedicated to providing the fastest and most reliable shipping methods to ensure your red light therapy products arrive promptly. The team continuously develops and rigorously tests our products to uphold the highest standards of quality, living by the motto "Stronger, Better"
Informações de contato
Estados Unidos
- help@bestqool.com
- bestqool.com
4,5
Excelente
215 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da BestQool
Thank you for sharing your experience! We're glad to hear that you've started using the product and are incorporating it into your daily routine.
Red light therapy often takes some consistent use before results become noticeable, so you're definitely on the right track. We hope you’ll start seeing the benefits soon.
If you have any questions during your use, please feel free to reach out anytime. We’d also love to hear about your results in the future!
Easy ordering
Easy ordering, fast and knowledgeable response from customer service (via email) when contacted. Good follow-up, as well.
Product of high quality; accompanied by excellent manual with the level of detail I enjoy. Absolutely recommend.
13 de março de 2026
Resposta da BestQool
Thank you so much for your kind feedback! We're delighted to hear that you had a smooth ordering experience and that our customer service team was able to assist you promptly.
We're also very glad that you're enjoying your BestQool Redot M and that the manual met your expectations. We always aim to provide clear and detailed guidance so our customers can get the most out of their red light therapy devices.
Absolutely love this
Absolutely love this, I can totally tell a difference in 2 weeks.
2 de fevereiro de 2026
Resposta da BestQool
Thank you for your feedback! We’re delighted to hear that you’re already noticing results with your Pro200 and the mobile stand after just 2 weeks. Your experience encourages us to continue providing high-quality products and service.
Great product Great service
Fast and efficient delivery and service . I would buy again from BestQool.
10 de fevereiro de 2026
Resposta da BestQool
Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our product and service. We look forward to serving you again soon!
Super easy to assemble.
9 de fevereiro de 2026
Resposta da BestQool
Thank you for your recognition of our Universal Stand. We remain committed to providing a high-quality experience for our customers.
Resposta da BestQool
We’re very pleased to hear that you’re happy with your Pro100. We truly appreciate your support and hope you continue to have a positive experience throughout your light therapy journey.
Quality Product
A very durable product, easy to assemble. Very comforting knowing my device is so well secured.
10 de fevereiro de 2026
Resposta da BestQool
Thank you very much for your positive feedback on our Universal Stand. We’re glad it has been helpful and that it is meeting your expectations.
Great service
Great service, fast shipping. I ordered a refurbished red light panel for a great price. It seems like it is brand new. Only been a few days and already enjoying the benefits. Thank you.
9 de fevereiro de 2026
Resposta da BestQool
Thank you for your feedback. We’re very pleased to hear that you had a positive shopping experience. We’re also glad our customer service team was able to assist you. Thank you for choosing our product, and we hope you continue to enjoy the experience.
1 week of use and I’m seeing results
Order shipped and arrived quickly. I loved that I was able to use my HSA card directly on the website, instead of having to pay out of my pocket and then get reimbursed.
As for the product itself, I’ve only had it for about a week, but I’ve been using it 15 minutes a day first thing in the morning. What I’ve noticed so far is less brain fog, less “need” for caffeine to get going in the morning, and it seems to help my daily headaches clear up much faster. So far I’m liking the results. Hoping with more time I notice my chronic joint pain will also lessen.
1 de fevereiro de 2026
Resposta da BestQool
Thank you for taking the time to share your experience with us. We sincerely appreciate your detailed feedback and are pleased to hear that you had a positive shopping experience.
Individual results may vary, and many customers report that benefits continue to develop with consistent use over time. We hope you continue to have a positive experience as you progress.
Thank you for choosing our product. If you have any questions or require assistance, our support team is always here to help.
Resposta da BestQool
Thank you so much for your kind words! We’re thrilled to hear that your devices arrived quickly and that you’re sharing them with your foremen and family. Wishing everyone a great experience with BestQool! ✨
Rapidez en el servicio
Rapidez en el servicio, comunicación ágil y resolutivo ante el
Pequeño contratiempo que surgió que no tenían lo que pedía y buscaron otra alternativa
3 de fevereiro de 2026
Resposta da BestQool
Thank you so much for sharing your experience!
We’re thrilled to hear that you appreciated the quick service and our effective communication. Although there was a small hiccup with product availability, we’re glad we could offer you an alternative and resolve the issue promptly.
It’s incredibly important to us to provide solutions and ensure our customers feel supported every step of the way. Thank you for your trust and for taking the time to leave us this review.
Awesome customer service!
My son got me the Redot M for Xmas 2024 and I use it 2-3 times a day. I love it and it really helps my achy lower back. Last week it stopped working. After going to the website, and following instructions, it seemed like the controller was bad. I contacted the company and was astonished that I got an email back in 20 minutes. After supplying an order number and creating a short video of the issue as requested, they confirmed my thoughts and send out a replacement controller. It does have a 2 year warranty (plus another year if I registered with an order number but I didn’t have it at the time as it was a gift), but the prompt replies are unheard of these days. Talk about great customer service! Thank you everyone at Bestqool, you guys are awesome and I can’t thank you enough!
21 de janeiro de 2026
Avaliação não solicitada
Resposta da BestQool
Thank you so much for your kind words! 😊 We’re thrilled to hear that the Redot M has been helping with your lower back and that our team could assist you so quickly. We always aim to provide fast and efficient service, and it’s wonderful to know we could make a positive impact.
Your feedback truly means a lot to us, and it’s our pleasure to support customers like you who trust us with their wellness journey. If you ever need anything else or have any further questions, don’t hesitate to reach out. We’re here for you!
I was able to purchase through my HSA…
I was able to purchase through my HSA account it was smooth and the delivery was quick and arrived before originally stated. That was great since I was really excited about starting to use it.
I have just started using it so I can't speak to the benefits of it but am really looking forward to seeing and feeling the benefits.
6 de janeiro de 2026
Resposta da BestQool
Thank you so much for your kind review! We're thrilled to hear that the HSA purchase process went smoothly and that your delivery arrived ahead of schedule. We hope you're enjoying your BestQool Pro200, and we're excited for you to experience the full benefits.
Feel free to reach out if you have any questions along the way. We appreciate your support and look forward to hearing about your results!
Very satisfied
I am very satisfied with this red light therapy lamp. The product arrived earlier than the estimated delivery date, which was a pleasant surprise. The customer service was excellent. They were kind, responsive, and provided clear and thorough answers to all my questions. Overall, a great purchasing experience and a product that meets expectations.
7 de janeiro de 2026
Resposta da BestQool
Thank you so much for your wonderful review! We’re thrilled to hear that you’re satisfied with both the product and our customer service. It’s great to know that the early delivery was a pleasant surprise!
We truly appreciate your kind words and are so happy to hear that your experience met expectations. If you ever have any more questions or need further assistance, we’re always here to help.
Resposta da BestQool
Thank you so much for your kind review! We're so happy to hear that you had a great experience with our service and that you’re satisfied with your BQ40. It’s wonderful to know that everything was answered quickly and that you find the product neat and effective.
Customer service was excellent
Customer service was excellent. The machine is great though. Thanks
31 de dezembro de 2025
Resposta da BestQool
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our customer service and the BestQool Pro100. Your satisfaction means a lot to us!
If you ever need any further assistance or have any questions, feel free to reach out anytime. We’re here to help!
Wishing you a very Happy New Year filled with joy, health, and success!
The product was delivered without an…
The product was delivered without an instruction manual. Similar budget-friendly item can be sourced from China, retailing for approximately $15 USD on platforms such as Pinduoduo (PDD).
1 de janeiro de 2026
Resposta da BestQool
Thank you for your message, and we’re sorry the product was delivered without an instruction manual. We can send you an electronic (PDF) version of the manual right away
Regarding the price difference you mentioned, similar-looking items may be available at a lower cost on other platforms, but pricing can vary for several reasons, including:
1. Independent brand standards: We develop and manage the product under our own brand requirements.
2. Product quality & consistency: We follow stricter quality control to ensure reliable performance.
3.After-sales service & support: We provide responsive customer service and warranty support, which are included in our offering.
If you have any questions while using the product, feel free to reach out anytime—we’re happy to help.
How are you guys a 4.5 star
How are you guys a 4.5 star? My friends ordered a red light and it’s been over a month since they’ve seen it. This is my second poor review and everything else I read sucks. Weird.
25 de dezembro de 2025
Avaliação não solicitada
Resposta da BestQool
Hi there — we’re sorry for the frustration this caused. Canada shipments can sometimes take longer than expected due to cross-border transit and customs, but waiting over a month is not the experience we want anyone to have.
If your friend can contact our support team and share the order number (or the email used at checkout), we’ll immediately check the tracking with the carrier and confirm what happened. If the package is delayed or lost, we can assist with a replacement or refund based on the situation.
Regarding your own order to Canada: we’re glad it has been delivered. We also followed up with you after delivery but didn’t hear back. If you’d like to arrange a return or need any other support, please message us anytime — we’ll be happy to help.
Bestqool customer service is terrible!
Bestqool customer service is very poor. When the package was clearly lost in shipping the company refused to send a replacement in a timely manner. I still have not received a replacement after numerous email requests. I was told that I had to wait two weeks before a replacement would be sent and I would have to make a 50% deposit for another panel when I had already paid in full! They backed off on the deposit after I protested however I still haven't received my order. Horrendous customer service! I do not recommend buying from this company!
Update: Bestqool did eventually ship a replacement panel after additional email complaints. Panel works well thus far. I still have a stand that is a pre-order that is supposed to be shipped early February. I must admit I'm apprehensive about receiving it in a timely manner after my first experience. Bestqool offered me $20 to remove my review which I think is rather shady on their part. I declined the bribe.
16 de dezembro de 2025
Avaliação não solicitada
Resposta da BestQool
We sincerely apologize for the shipping delay and understand the frustration it caused. Thank you for your patience throughout this process.
To clarify for others reading this review: Due to the holiday shipping peak, delays and tracking issues were unfortunately more common. The deposit mentioned was a temporary measure, refundable once the lost-package claim was confirmed. We shipped the replacement immediately once the status was verified.
Update: Thank you for your feedback and for keeping us updated. The compensation offered was to apologize for the poor shopping experience you had due to the delays. Our intention was to express appreciation for your patience, and we respect your choice regarding your review. We are working to ensure your future orders, including the stand, are handled more efficiently.
Once again, thank you for your understanding. If you need any further assistance, please reach out. We’re here to help.
Wishing you a Merry Christmas and a wonderful holiday season!
Resposta da BestQool
Hello Kristina, thank you so much for your wonderful review! We hope the BestQool BQ60 panel brings you noticeable improvements. Our customer service team is always here to assist you promptly with any questions or concerns. We will continue striving to provide even better service in the future.
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