I’ve been using the Pro 100 Red Light Therapy panel for about a week now, and I’m already feeling a remarkable reduction in pain! The panel's design is sleek and user-friendly, making it easy to inc... Ver mais
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Veja o que dizem as avaliações
I recently purchased a second Pro 300 panel to connect to my first panel. Every question I have asked was either answered by their Chat Bot or a live person reached out to me to answer the question.... Ver mais
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The shipping was quick but a bit misrepresented. Had to clarify with customer service to make sure. The great disappointment was the largest and most expensive of the items I ordered was sent usps but... Ver mais
A empresa respondeu
Meine Sendung von Bestqool (Bestellung über Firmenwebsite) hing im DHL Zentrum Radefeld fest (Sendungsststus hat sich seit Tagen nicht geändert). Ich kontaktierte den Bestqool Kundenservice und man se... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre BestQool
Escrito pela empresa
Be Healthy. Be Happy. Enjoy your life.
Bestqool designs and manufactures high-quality, effective clinical-grade red light therapy that provides long-term value for customers.
Why choose Bestqool?
High power output: Our research and design laboratory develops the latest light therapy technology and highest engineering specifications to ensure that Bestqool products are efficient, powerful and reliable.
High-quality customer service: We are committed to ensuring that our customers are satisfied with our products and services. We won't rest until all of your issues are resolved.
FDA Class II and tested report: Our products are certified as FDA Class II medical devices. Additionally, we are delighted to share the testing data from LightLab, a reputable US-based testing institution, ensuring product quality and reliability.
Continuous innovation: We are committed to innovation and our technical research team is dedicated to developing new products and services – sign up to our newsletter to be kept informed.
Trustworthy quality: Our products undergo rigorous testing and quality control checks to ensure that they meet the highest industry standards.
VISIT OUR WEBSITEShippment and Product Quality
The fastest and most reliable delivery, the highest quality.
Bestqool are dedicated to providing the fastest and most reliable shipping methods to ensure your red light therapy products arrive promptly. The team continuously develops and rigorously tests our products to uphold the highest standards of quality, living by the motto "Stronger, Better"
Informações de contato
Estados Unidos
- help@bestqool.com
- bestqool.com
4,5
Excelente
215 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Love it.
It was a great product and the customer service is quick to respond. It took about 11 days for me to recieve it..(.just know that before you order.)
8 de fevereiro de 2025
Resposta da BestQool
Thank you for your appreciation of our products and customer service.
Regarding the 11-day wait for your order, we want to apologize for the delay. We’ve been experiencing a high volume of orders, and we process them in the order they’re received. However, please rest assured that we are working hard to improve our processing times.
Great experience and high quality…
Great experience and high quality products. Bestqool had wonderful communication throughout the experience, with a strong customer service- centric approach.
10 de fevereiro de 2025
Resposta da BestQool
Thank you so much for your kind words! We're delighted that you were satisfied with Bestqool products and customer service.
Bestqool customer service is excellent!
Customer service is excellent and they had a quick response when shipping me a warranty replacement unit; some of the light strips had quit working.
I have several issues surrounding chronic pain, along with genetic conditions that cause daily pain & inflammation. I utilize my Bestqool belt multiple times a day on different parts of my body.
Red light therapy has been one of my first go-to's for pain management for 10+ yrs, for treatment of neuropathy & CRPS Complex Regional Pain Syndrome, to joint & tissue pain from hEDS Hypermobility Ehlers Danlos Syndrome; a connective tissue disorder and it even helps with my bladder pain from Interstitial Cystitis.
When my previous brand of infrared light therapy was no longer being made, I had to search for another brand. I gave one a try, but when I needed an additional unit, I found their cost had skyrocketed. After reading many reviews, looking the fact I can use it on-the-go to, and finding their price in my budget, I was comfortable giving Bestqool a try and they have not disappointed!
8 de fevereiro de 2025
Resposta da BestQool
Thank you so much for taking the time to share your heartfelt review and for trusting Bestqool. We are truly honored to play a role in supporting your well-being.
Your kind words about our customer service team mean the world to us! We strive to provide prompt support.
Please know we’re here for you anytime you need assistance or have feedback. Enjoy your red light therapy journey.
Very pleased with purchase
Very pleased with purchase. Well made. Helpful customer service. I selected this model as it has the full range of LED colors including near infra red. Too soon to report results, but I enjoy relaxing while using this mask.
28 de janeiro de 2025
Resposta da BestQool
Thank you for choosing Bestqool and for your kind words about our customer service! If you have any questions while using the Bestqool product, feel free to reach out!
Information in the connection was…
Information in the connection was resourceful, took care of the situation and was on to using the unit to its full capacity.
27 de janeiro de 2025
Resposta da BestQool
Thank you for your support and trust in us. We look forward to serving you again in the future!
The product came damaged with some…
The product came damaged with some light bulbs not working.
Edit:
Bestqool fixed it and returned it back to me after 2 weeks. It's working fine so far.
27 de janeiro de 2025
Resposta da BestQool
Thank you for your update and feedback! If you ever have any further questions or need assistance, feel free to reach out. Enjoy your red light therapy!
Great product!
18 de novembro de 2024
Resposta da BestQool
Thank you for your appreciation of Bestqool products.
Broke after a month of use
Broke after a month of use. Remote failed and while they offered a replacement it has taken a long time to arrive. Customer service was not great. Very low confidence that a replacement remote will last longer than a month. Since the Bestqool team could not offer any explanation for the early failure.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da BestQool
We sincerely apologize for the unpleasant experience you've had. Regarding the controller issue that occurred after just one month of use, we'd like to clarify that our warehouse team thoroughly inspects each device before shipping to ensure quality. It’s possible that the damage occurred during transit.
Additionally, our customer service team responded promptly upon receiving your email and took immediate action to resolve the issue. However, due to inefficient logistics, we were unable to deliver the replacement the following day. Please understand that we are doing everything we can to assist you, and we appreciate your patience throughout this process.
Thank you for your understanding.
now this red light is part of my life
now this red light is part of my life. five stars.
21 de janeiro de 2025
Resposta da BestQool
Thank you so much for your amazing review! We truly appreciate your support and are glad to hear that you enjoy your red light therapy.
Resposta da BestQool
Thank you for your positive feedback. We will continue to provide better service.
Love my red light mat - Reduces Pain!
Love my red light mat. I received it so quickly and it has really worked to reduce pain in my knees and back. Consistency is key though. I use it from 3-7 times a week every week!
Great customer service too.
I think the electronic power adaptor could be made a bit higher quality and sturdy but that would be my only suggestion.
14 de janeiro de 2025
Resposta da BestQool
Thank you so much for your wonderful review! We're so glad to see you're experiencing the benefits of red light therapy.
We also appreciate your feedback on the power adapter. We take all suggestions seriously and will definitely consider ways to improve the quality and sturdiness of the product.
Once again, thank you for choosing Bestqool, and we look forward to continuing to support your wellness journey!
Chaotic arrangement
1. It’s not the product but the arrangement is unacceptable. I paid for shipping but they sent the mat to me via Canada Post The mail company was already on strike for 3 days when I placed my order on the internet on the 18th, the first day of their Black Friday promotion.
2. I waited over a month and requested them to send me another mat via other delivery companies. They declined and asked me to wait for my order as the strike suspended on Dec 17th. The other clients started to receive their order. OK, I’m fine to wait.
3. Suddenly one day in early January, I received another email informing me an order from the company is on the way. Good that I got my mat a few days later. Thank you. However, I also received the mat sent in November. The customer service asked me to pay all costs upfront to return the mat and refund me the cost afterwards. However, I didn’t agree this arrangement. I accepted to wait for my November shipping to arrive. I’ll wait for a return label to ship back the mat.
No wonder the company service is really good and I truly appreciate it for sending over a second mat which came directly to my door. It's just that the arrangement looked confusing on my end.
17 de janeiro de 2025
Resposta da BestQool
We sincerely apologize for the experience you've had and for any frustration caused by the delays. We shipped your order via USPS, but we were unaware that Canada Post is the logistics provider for USPS shipments in Canada. Given the strike, we couldn’t have foreseen the impact this would have on your delivery. As we communicated with you through email, we were aware of the situation and tried to keep you updated on the status of your order. We also provided you with a partial refund as a gesture of goodwill for the shipping delays.
Regarding the extra mat you received, we hope you do us a favor and get the item back to us. Since we did not get your agreement on this, we will work to find an alternative solution and arrange for a return label through other logistics providers.
We truly value your feedback, and again, we apologize for the inconvenience.
Product as promised, good communication re: shipping delays
Very long delay in shipping but company communicated clearly about it and the reasons for it, which were beyond their control. Refunded 10% as compensation. When item did arrive, it was missing the plug/cable. Company sent that out promptly once I communicated it was missing. Product is solid so far.
12 de janeiro de 2025
Resposta da BestQool
Thank you for your understanding throughout the process. We sincerely apologize for the issues you encountered, and we’re always striving to improve.
We truly appreciate your trust in Bestqool and are glad to hear that you’re happy with the product.
Thanks again for choosing Bestqool!
This red light is too quality and customer service is superb
We had some issues with the shipping and the item made it late but custom Services are top notch! They gave me enough options for them to make it right! We family received the item and the quality of top of the line! Were very happy with our purchase and the company customer support!
13 de janeiro de 2025
Resposta da BestQool
Thanks for choosing Bestqool and your appreciation! It’s always our goal to provide the best possible experience, and we’re so pleased we could meet your expectations.
We value your trust greatly and will persistently strive to enhance our products and customer service.
Do we need to apply moisturizer before…
Do we need to apply moisturizer before facing the lamp, cause I feel very dry my skin every time after doing the therapy
12 de janeiro de 2025
Resposta da BestQool
Thank you for choosing Bestqool. To address this, our team has already reached out to you directly to help provide the best solution.
We’re committed to ensuring you have a positive experience with our products, and we’re here to assist you every step of the way.
I’m delighted to report an exceptional…
I’m delighted to report an exceptional experience with Bestqool! Transparency and timeliness were hallmarks. Thank you!
12 de janeiro de 2025
Resposta da BestQool
Thank you so much for the positive review! Enjoy the benefits of red light therapy with your Bestqool device.
Resposta da BestQool
Thank you so much for your kind words! We'll continue working hard to provide excellent service, and we look forward to serving you again in the future!
BQ60 Red Light
Red light l is working well. Looking forward to seeing the results after a few months of use.
11 de janeiro de 2025
Resposta da BestQool
Thank you so much for your review and for choosing the Bestqool BQ60! Enjoy the benefits of red light therapy.
If you have any questions or need assistance, please don't hesitate to reach out to us.
Pro300
So far so good. The forehead used to be dry and flaky. After using the Pro300 for near 2 weeks. The forehead is no longer dry and flaky. Will update more later.
2 de janeiro de 2025
Resposta da BestQool
Thank you so much for sharing your experience with the Pro300! We’re just as excited as you are to see the progress and hear about your continued results. If you have any questions or need assistance while using the Pro300, please don’t hesitate to reach out—we’re always here to help!
Took over a month to get.
11 de janeiro de 2025
Resposta da BestQool
We sincerely apologize for the delay in your order. The changes in packaging requirements by the post office impacted the delivery timeline, and we deeply regret that this affected your shopping experience.
When we encounter delays due to logistics, we have made it a priority to inform you and worked closely with you to provide the best possible resolution.
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