I felt like BetterBatt, Customer Service agent Shine in particular, went above and beyond to assist me. Shine worked with me to figure out the exact product I needed and helped me to fix an order... Ver mais
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Veja o que dizem as avaliações
Extremely gracious and prompt attention when I cancelled an order I had placed by mistake. Refunded immediately without any hassles.
Our laptop indicated the battery to be fully charged, but the laptop switched itself off as soon as the AC power chord was removed. I asked two computer repair shops in our town for help, but they... Ver mais
Better Batt assisted me with my enquiry in a competent and effecient manner. The customer service staff were friendly and personable, and they kept me up to date at all times with the progress of my... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Buy a Battery from Better Batt – click or call 1300 733 102 for batteries and chargers delivered overnight with a 400 Day Money Back Guarantee.
Informações de contato
Unit 4, 27 Ascot Vale Rd, 3031, FLEMINGTON
- 03 9024 6914
- sales@betterbatt.com.au
- betterbatt.com.au
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really helpful people…
Really helpful people who helped me make an exchange for the correct battery after ordering the wrong one.
Excellent service
Communication, response and delivery were above and beyond. Thank you.
Absolute scam
Absolute scam. I asked for a refund (1 day after I placed the order) since I wasn't sure if my package was going to get delivered on time. I was told I'll get my refund and a day later that gave me a refund but after another day they just charged me again. DO NOT but from them, they'll take your money.

Resposta da Better Batt
Helped me in an unfortunate situation
I ordered a laptop battery for an old (obsolete) netbook. When the battery arrived, it didn't fit properly (I imagine that the model has since been superceded). I contacted Better Batt regarding returning the battery as it was unsuitable. Not only did they agree to provide me with a full refund, but they also paid for a prepaid postage label to make the return easier. I wasn't expecting this as none of the problem was their fault, it was just an unfortunate result that the battery didn't fit and the one I needed wasn't stocked any more. Full marks for integrity, Full marks for customer service, Full marks for being good people. Even though I didn't end up with the product I wanted, I can't speak highly enough of the way Better Batt conduct their online business.
Clear timely advice on how to test…
Clear timely advice on how to test computer then prompt replacement when battery fault confirmed
Simply the best as Tina said
Simply the best as Tina said. Look no further. Fast, reliable, quick to fix any problems and generally awesome
Clean the battery connection
delivery of the new battery was as fast as possible, when it wouldn't charge I contacted Better Batt who advised me that the connection to the phone from the battery may be faulty, I cleaned the connection with metho, all good.
Superb customer service!
These folks provide A-grade customer service. I had an issue with a laptop battery I ordered, and they resolved it for me via email and sent me a replacement battery. All of this with no delays and hestitation and with complete courtesy and a desire to get to a resolution. It's been one of the best customer service experiences I've had. Thank you, Shine, Elcana and Better Batt.
Sunshine responded quickly
Sunshine responded quickly , clearly explaining the delay. The item was then dispatched immediately and received in an acceptable timeframe. I will continue to support Better Batt.
Great service
Great service, always kept me informed of progress from start to finish
Ordering a 3DS battery
I ordered a 3ds replacement battery over a month ago. It said next day shipment on the site and I was a little confused when it hadn't been shipped a week later. Contacted support and the number on the site. They informed me that it was on back order and would take around 20 days. Initially I thought it was a scam due to conflicting info, BUT, I spoke with someone at the office and had a support member email me updates and it has all been resolved. And I should hopefully receive my order next week. Thank you for working with me to keep me informed. Much appreciated!
Update: was received in perfect working order!
The best place to go for batteries.
The web site is easy to navigate and order. The warehouse is quick to send out your order. The staff offer fast and friendly after sales service. Every other customer based company should take note - this is how it's done.
Excellent and prompt service :-)
Betterbatt is great
Elcana gave me step by step instructions on how to troubleshoot my issues, and when a solution could not be found, a replacement was issued. Thank you!
Great customer service
Rapid response with zero hassle
I placed an order with Better Batt for a new laptop battery on Saturday, then on Sunday realized that there were additional problems with the computer that rendered it not worth fixing. I emailed Better Batt and explained the problem and cancelled the order. By 9.15am Monday I had an email from Sunshine at Better Batt advising me that the cancellation was in progress, and by 9.30am I had confirmation that the credit card refund had been processed. You can't ask for better service than that!
Still waiting
Still waiting, it left Melbourne 4 days after payment, expected it to leave same day or day after payment

Resposta da Better Batt
Mixup Corrected
Problem with mixup of delivery was identified and resolved quickly and errors corrected.
Shine made our experience so easy
Shine made our experience so easy. We had to return batteries we had wrongly ordered, and she organised the return of the batteries and ordered us the correct ones and sent them to us. She kept us informed as to when to expect the delivery.
Impeccable service and always have what I need
Impeccable service, every time. Have used this company for many years. They always have exactly what I need, easily found on efficient site. Spectacular service. Excellent prices, too.
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