I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the ste... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
My daughter’s Apple Watch encountered some issues while setting up the plan. With the patient and professional support from the customer service team, the problem was finally resolved. We really appre... Ver mais
A empresa respondeu
Bonjour je viens d'acheter une Apple Watch SE3 pour ma fille et je ne peux pas installer de ESIM afin qu elle puisse passer des appels. Pourtant sur le site d'Apple, il est bien précisé que seul... Ver mais
A empresa respondeu
I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... Ver mais
A empresa respondeu
Informações de contato
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Holanda
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,9
Muito Bom
274 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da BetterRoaming
Dear Mario,
Thank you for taking the time to share your experience, we truly appreciate your kind words. Knowing we’ve made such a positive impact motivates us to keep delivering our very best.
Should you need any assistance in the future, we’re here to help.
Kind regards,
BetterRoaming Support Team
Coverage is horrendous
Coverage is horrendous. Hardly ever works for calls or texts. GPS tracking never works. Expensive tech jewellery
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Paul,
We’re very sorry to hear that you are experiencing issues with your Apple Watch. This is certainly not the level of service or experience we aim to provide.
A member of our team has already reached out to you to gather some additional information. To help us resolve this as quickly and efficiently as possible, we kindly ask that you reply directly to their email with the requested details. This will allow us to investigate further and support you appropriately.
We’re fully committed to improving your experience and ensuring you feel confident and satisfied with our service moving forward.
Kind regards,
BetterRoaming Support Team
Impeccable customer service
Impeccable customer service. For someone who isn’t tech savvy what so ever, they gave me easy, step by step instructions to set my sons watch up. Highly recommend !!!
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Jessie,
We are very pleased to hear that you were satisfied with our service!
It is important to us to facilitate your experience by offering personalised and effective support.
Please do not hesitate to reach out to us again if you have any other questions.
Kind regards,
BetterRoaming Support Team
I made a mistake while registering the…
I made a mistake while registering the device. There were instructions on the website to fix it. However, I didn't want to take a chance. Astral communicated with me suo moto as the plan remained unactivated. He helped fix it - was with me from start to finish- and sought confirmation that everything was working. This is an example of awesome customer service. I would highly recommend the product/ service.
14 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Ravi,
We are delighted to hear about your experience with Astral!
We aim to be there with you every step of the way, providing immediate, personable support you can rely on at all times.
Please feel free to contact us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Australian parents need to know about BetterRoaming!
BetterRoaming is the only service provider in Australia that allows parents to set up an Apple Watch for a child without them requiring a mobile phone. More parents need to know this! Set up with BetterRoaming was quick, easy and instant - all done in a few minutes on Christmas Day! We live in a rural area and coverage is comparable to the ‘big’ phone companies. At only $99 for 12 months, we HIGHLY recommend other Australian parents use BetterRoaming. ⭐️⭐️⭐️⭐️⭐️
25 de dezembro de 2025
Avaliação não solicitada
Resposta da BetterRoaming
Dear Customer,
We truly appreciate you taking the time to share your feedback!
It is our pleasure to ensure that our service is accessible to all families in Australia and around the globe.
Please do not hesitate to contact our Support Team with any questions or for assistance. We will be happy to help!
Kind regards,
BetterRoaming Support Team
Best telco customer service EVER
I was very surprised when BetterRoaming contacted ME! They could see I was having issues installing a new plan on my child's watch. The person I was emailing was very helpful and informative. I cannot fault their customer service.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Jody,
We are pleased to hear about your positive experience with our Support Team!
Our priority is to ensure that you receive all the help you need to access and enjoy our service.
If you ever need any further assistance, please do not hesitate to reach out to our team. We will be more than happy to help you once again!
Kind regards,
BetterRoaming Support Team
Resposta da BetterRoaming
Dear Quin,
Thank you for the kind review.
We’re glad to hear the response was prompt and the answers were accurate.
Should you need any further support in the future, we’re here to help!
Kindest regards,
BetterRoaming Support Team
Astral was awesome!
Astral was so patient with getting my watch connected. He evens calls back when the call dropped out. He made sure all issues were sorted before hanging up.
Thank you Astral
10 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Karen,
We are very pleased to hear about your experience with Astral!
We aim to provide personable and effective support, so please do not hesitate to reach out to us again if there is anything else we can do for you.
Kind regards,
BetterRoaming Support Team
Prompt service
Prompt service, offering detailed guidance and solutions
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Martin,
We are pleased to hear that you were satisfied with our service!
Please do not hesitate to reach out to us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Astral went above and beyond to help me…
Astral went above and beyond to help me resolve my issue, he guided me step by step, and was very patient and kind. His customer service was top notch and I highly recommend this service you don’t find good old customer service like this anymore thanks Astral
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Customer,
We appreciate your taking the time to share your positive experience with Astral!
Our team strives to be there with you every step of the way. Please do not hesitate to reach out to us whenever you need assistance, as it is our utmost pleasure to help.
Kind regards,
BetterRoaming Support Team
Astral was brilliant he made sure to…
Astral was brilliant he made sure to contact me within my preferred timeframes. Trouble shooting the issues, which were figured out to be mine by entering incorrect numbers. Regardless of fault he made sure that I finished the phone call with a set up watch data connection while also ensuring I only finished with one singular service.
9 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Sam,
Thank you so much for sharing your feedback!
We are very pleased to hear about your positive experience with Astral who ensured that all questions were addressed in one single service.
Please do not hesitate to contact us if there is anything else we can help you with.
Kind regards,
BetterRoaming Support Team
Unbelievable Tech support
In all my life, I’ve never had such a proactive support from a tech company. Astral contacted me to ask if I needed assistance as he noted I had not yet installed my Better Roaming plan after a week of purchasing. Indeed I did need help, and Astral rang promptly to patiently and clearly explain the issue and walk me through it. The issue was fixed and he made several follow ups to make sure was all ok.
I am still in disbelief a telco would make such attempts to support such a small user with onboarding. Thanks Astral for the incredible initiative and patience.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Craig,
We are very pleased to hear about your experience with Astral!
It is our pleasure to ensure that all our users have access to personable and effective support, and are satisfied with our service.
Please do reach out to us whenever needed. We will be more than happy to help.
Kind regards,
BetterRoaming Support Team
Fantastic support
Fantastic support from a person not a robot. Helpful and clear in problem solving.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Tian,
We appreciate your taking the time to share your feedback!
Our aim is to provide clear, effective, and personable support.
Please do not hesitate to contact us again if there is anything else we can assist you with.
Kind regards,
BetterRoaming Support Team
Astral was great to deal with and amazing knowledge to help me resolve my problem.
Astral was great to deal with, his helped me resolve my problem with great knowledge.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Lisa,
Thank you so much for taking the time to share your feedback.
We are pleased to hear that you had a positive experience with Astral's service.
Please do not hesitate to reach out to us again if there is anything else we can help you with.
Kind regards,
BetterRoaming Support Team
Very responsive and efficient.
Very responsive and efficient.
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Customer,
We are pleased to hear that you are satisfied with our service!
Please do not hesitate to reach out to us whener you need assistance. We will be happy to help.
Kind regards,
BetterRoaming Support Team
Helpful customer service.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Sandra,
Thank you for your kind feedback!
We’re glad to hear that you found our customer service helpful. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
BetterRoaming Support Team
Apple watch SE 3 cellular plus GPS/better roaming
Thank you for your feedback, but we need to know when a solution will be available. Will it be in a week, a month, or a year? We need to know.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Ines,
Thank you for following up. We understand the need for clarity around timing.
The issue you’re referring to only affects the latest Apple Watch models released last September (Apple Watch Series 11, Apple Watch Ultra 3, and Apple Watch SE 3). All other Apple Watch models continue to work as expected.
Our team is actively working on a solution, and we expect this issue to be fully resolved within this year. However, we’re unable to share a more precise date at this stage.
We’d also like to mention that Trustpilot allows existing reviews to be updated at any time, which helps us follow up more easily on the original feedback and provide further information or clarification on the original issue that was raised. That said, we appreciate you taking the time to share your concerns.
If you need any further assistance with any other matter, please feel free to reach out to our support team directly through our Help Center at www.betterroaming.com/support , and we’ll be happy to help. Simply scroll to the bottom of the page and click the blue banner labeled “Contact Support.”
Kind regards,
BetterRoaming Support Team
Troubleshoot
Astral was really patient towards the troubleshooting process. Problem solved on the same evening. Appreciated his help
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Audrey,
Thank you for taking the time to leave this review.
We’re very happy to hear that Astral was able to help and resolve the issue quickly. Please feel free to reach out again if there’s anything else we can assist you with.
Kindest regards,
BetterRoaming Support Team
Bad customer services
It is a nightmare to contact BetterRoaming to resolve an issue! They have an Australian Phone number but no one ever picks up the call. Online request for support still waiting for support after nearly a day after submission…very frustrating
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Connie,
Thank you for sharing your experience and for giving us the opportunity to assist.
We’re sorry to hear that you’re experiencing an issue that requires our support, and we sincerely apologise that you haven’t yet received assistance from our team.
From your comments, it appears that you have already submitted a support request. If so, please reply to our email with the email address you used to create the request, along with the case number you received, so we can locate it and assist you as quickly as possible.
We’re committed to providing you with the support you need and look forward to resolving this for you.
Best regards,
The BetterRoaming Support Team
I had a very helpful person guiding me…
I had a very helpful person guiding me step by step, excellent service
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da BetterRoaming
Dear Mariana,
Thank you for your feedback!
We’re really pleased to hear that you received clear guidance and felt well supported throughout your experience.
Your kind words truly mean a lot to our team!
Kindest regards,
BetterRoaming Support Team
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